Identifies as veteran-owned
Yes
Albany Super Storage in Albany
Categories
Location on the map
Albany, Albany County, New York, US
From the business
Identifies as women-owned
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Phone: +1 518-434-1906
Site: https://www.albanysuperstorage.c...
Site: https://www.albanysuperstorage.c...
Opening hours
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–3PM
- Sunday:11AM–3PM
Comments (138)
Always helpful when paying by phone. Usually friendly, knowledgeable staff. Overall I felt safe having my things there. Nice quality facility
The representative that I worked with was wonderful! She was very knowledgeable and kind. She made me feel comfortable and at ease.
My experience was very pleasant. I have no complaints.
Quasha has to be one of the most professional, caring and honest individuals I have ever experienced in this form of retail/customer service.She helped me make the right decision for me and my son and our storage needs.
Sales representative had very good communication skills very welcome and very friendly very resourceful and trying to help you with your unit to the best of her knowledge she made me feel like she known me a long time and I enjoyed my experience there and will continue to use your storage in your facility if you keep people like that around and I have referred one of my friends to your facility yesterday now if she decides to choose to go with you I told her nothing but nice things about my experience with working with the young lady that was there yesterday at the Albany location downtown 44 Broadway we need more people like this
Amanda and Quasha are amazing women! They were pleasant and professional!! They accommodated all my needs and then some !! 10/10 would recommend. These women are phenomenal.
Carter was very helpful and knowledgable about the services they provide.
Starting online with my reservation, and heading into the store to complete everything.. The experience was fast and efficient. I even got a call while making my reservation online. Which was very inviting, and made me want to hurry up and start using my storage.
We needed storage space for our daughter who had to move out her dorm due to her schools shutdown due to COVID-19. Thankfully your facility had the space we needed during a very critical time. The space was just what needed, was affordable, and your facility is clean, bright, secure, and very close to her campus. We were able to move her back to campus easily, and we will be using you again at the end of this year. Many thanks!
Worked with Carter and he was extremely nice and helpful
Honestly i would highly recommend this place. Originally when I placed the order online, I had selected too big of a storage unit. When i got there that day, the woman at the front desk was so helpful. She took me around to see all the different storage units, so I could find a smaller size. I never felt rushed or pressured into paying for a larger unit (the one i had originally reserved). She made sure I understood all of the policies, and how to get in and out of my unit. Seriously this place was so awesome. It’s not necessarily in the safest part of downtown Albany, but there is enough security doors and cameras to make you feel totally secure. When it came time to close out my account the gentleman I spoke with was super helpful and pleasant. I was even a little late calling, and he didn’t give me a hard time about it at all. Definitely great staff !!!
The young woman who is the manager (cannot remember her name) is very accommodating, professional, friendly and helpful. She was a pleasure to interact with
The rep was super informative.i enjoyed my experience It was easy clean experience.
I have used a variety of units at Albany Super Storage over the past 6 years. The facility has always been well maintained, and the staff has been available and helpful. It is a secure storage space, and I highly recommend it!
Katie an absolute delight, professional, informative And efficient. Owned by very balanced Women, yin/yang-positive/negative energy no doubt. Rational logic meets feminine twist, even their storage boxes and hardware is aesthetically pleasing. Personally I think they should create a tiny room in the woods facility where urban dwellers could escape to a 8x10 country getaway. Go ladies go, I’d be the first to sign up. Holler back, I have it all visualized in my head.Bravo!
BEWARE!!!!! LOOK AT ALL INVOICES!! After being with this company for over a year, new management came along and now I change how I feel about this specific location. They are illegally throwing in extra fees for no reason! I pay my storage, three weeks in advanced. I’m glad I disabled autopay because they would have access to steal whatever they want. I no longer recommend! Go elsewhere! I’m going to go elsewhere. 🤬
Great costumer service. As a college student, they were very much accommodating and the pricing was not too high and pretty fair. The facilities offered were great and the unit was adequate.
I made my reservation with a corporate rep and then Rodney signed me up once I got to the local office. There was a $5 difference in the the admin fee the corporate office told me and the actual charge was $5 more when I got there, but everything else was good and I got the right unit for my needs. Rodney even directed us from the road when I returned a week later to move my stuff in. Hes got great customer service skills and perfect manners which he displays every time I go there. Very respectful guy! I loved dealing with him. Albany Super Storage also has discounts if youre a senior and other incentives. Theyre also conveniently down the road from U-Haul. Check them out, and tell them JYD sent you!
Ms. Staton is the most professional and polite person I’ve met. She was very knowledgeable and explained everything to the fullest. Ms. Staton is a breath of fresh air!
The storage facility is secure and very clean. The staff is always accommodating and flexible. Amanda is awesome.
DO NOT STORE WITH THEM. I have stored stuff all over the country in different storage spaces, this is the first time I have had an issue. Some units have been 5 star clean others not so much. I store my items at this place for 3 months. When I came back to pick them up my books were damaged. Rat droppings where all over my boxes. The best part my television and laptop where missing. Along with some very important documents. They wouldnt do anything to help. DO NOT STORE WITH THEM.
I’m very satisfied with the price for the size of my storage space. I love how I can bring my car inside of the very spacious garage to load or unload. The staff is so cool. Great spot to store. You won’t be disappointed!
Staff are very helpful, professional, and friendly. I have never had to use storage for anything until now and I highly recommend Albany Super Storage. They talked me through everything from the lease to hours of operation. Also took me to look at several units so I could choose which suited my need best! Glad I chose here!
Quasha is the best ever you guys need to hold on to her
I looked into this place for renting a storage unit, they are incredibly helpful. I spoke to more than 3 different people and each were very patient and answered all my questions. Highly recommend!!
We have stored my daughter’s college stuff at Albany Super Storage every summer for 3 years now. Even longer this past year. When the COVID shutdown occurred in March and the school told us to vacate immediately I was able to drive the 180 miles to Albany and rapidly move everything into a waiting storage unit.Everyone in the office has always been very helpful and accommodating. We have recommended the location to other students on campus (Sage College of Albany).
We have been storing with Albany Super Storage since we started our business in 2016. It has been a very convenient location for us to store bulky extra materials such as drywall and lumber, and some of our bulkier tools like garbage pails, ladders, etc.It’s great to take advantage of the loading bay, so we don’t have to load and unload outside on rainy days. The prices are better than anywhere else you can find, and the service is great too.Any time we’ve needed to move into a larger unit, or get a second one temporarily, the managers Dan and Liz have always been great about getting us the units we need, and we’ve been lucky enough to find units nearby one another.I would definitely recommend this company for your storage needs.
Very clean and staff was very friendly and helpful.
Good customer service. I am satisfied with my experience and the front desk lady was really nice. Units were clean too, and theres good security. Will come back if I ever need storage in the future.
Clean safe storage facility. The staff were super professional to deal with. I rented a unit for 3 plus years. I would recommend Super Storage to anyone needing safe and reliable storage in downtown Albany.
This facility used to be both affordable, clean and safe. In the four years that I have been renting units here the rent has increased by nearly 25%, the facility doors are often in disrepair, dont work or dont lock and one of my units closest to the garage door (because the doors are perpetually left open) is chock full of dust from vehicular particulate (aka black soot from exhaust). What happened to you Albany Super Storage? You do not deserve my business any longer. I will be looking to move. In the state that this facility is in I cannot recommend it to anyone.Edit: once again Albany Super Storage continues its abysmal service. Mold on my expensive backpack and no one at the front office to discuss why there’s moisture in my second unit. Called the cell number repeatedly, called the main number and no response but voicemail on both. I’ve waited more than 30 mins. Glad to be moving out soon. Find other facilities. This one does not care about tenants but once again raised the rent rate. And I emailed the respondent below to no avail.
Great facility! Our family has used it on three separate occasions and each experience has been positive. The staff is friendly and the storage area is clean, well lit and easily accessible. I would definitely recommend Albany Super Storage to anyone needing storage space.
Sure, theres dust from the other lockers, but overall, Albany SuperStorage is a clean, comfortable (not too hot!) facility. It could use some longer carts, though.The call center staff was helpful and more knowledgeable than I expected them to be about how my stuff could fit the available rooms. One red flag though: the website listed a 5x8 room as an 8x8 room. When we brought this to the attention of the on-site staff, they checked the room and adjusted our price. The facility staff were, in fact, helpful throughout, from reviewing the booking through payment and the move itself.
Efficient. And great customer service. They also provided my large cat with a small cat tree that she hated but its the thought that counts.
Very good place for the size. Be careful what you keep in storage because there are mice that will eat through things. We made the mistake of leaving coffee and pancake mix. Completely our fault because storage is not built for food substances. Was a Great Price and a very Secure location.
Very helpful and professional staff. Took his time to explore options and explore details. Facility clean and well-kept
Very professional staff. Exceptional service. Everyone is responsive to questions. Storage unit is clean and safe. Have been using the storage unit for years and will continue to use.
Security seems to be one of their top priorities next to making the customer welcome. The storage units are all inside which makes me feel better leaving my things there. The building is nice and clean inside and out. They also have two inside bays to unload or load, convenient if raining and winter months. They also rent moving trucks, (how convenient). The Manager (Alan) was friendly and very helpful answering all of my questions. I would definitely recommend Albany Super Storage to everyone!
Staff is extremely helpful, polite, professional. They made me feel very comfortable. I had a great experience.
Great place for my storage needs. Safe and secure. Staff is always friendly and helpful. Very easy access to 787 as well.
I needed a unit for my daughter to store all of her earthly possessions in between semesters at ACPHS. Albany super storage is very easy to deal with by phone and email. My daughter was very happy with the unit.
Albany Super Storage is clean, bright, safe, and affordable. And their staff is very helpful and friendly. This was my first experience renting a storage unit and it could not have been more positive. Thanks guys!!
Albany Super Storage is a great place to do business with. There are many other places to choose from, but why go anywhere else? Its clean and the staff is extremely friendly. Never a problem here. I rented a unit for my daughter for 3 summers between school years. I am so happy that I chose Albany Super Storage. I wish there was a place like this close to my home.
It served its purpose, but it wasnt all great.First off, there are 2 loading bay doors. One was and has been broken for a while now. This makes moving out very difficult if youve got more than 1 van/car/truck trying to move in or out, as it was on the day I had to. Very crowded trying to get out of 1 dock. I dont think a storage facility, that charges what they do, should be struggling to fix a crucial piece of their puzzle...which is a working bay door .Spacing is a huge issue here in general. The parking lot is small, very small. Thats not something the storage facility can control at this point, but it makes for moving in and out to be just as big of a hassel with both doors working if youve got more than 1 person/car/truck/van there at the same time. It made both my move in and move out more of a pain.On the topic of spacing, it is TIGHT inside. Really tight. Ive rented storage units both indoor and outdoor before and this is the tightest spacing Ive ever encountered. You see a ton of dents on walls and doors, and its not hard to see why when you get something big in there. It was a huge pain to move due to this.As far as cleanliness/structure. it wasnt truly horrible but wasnt what Ive seen at other indoor units that were far superior in these regards. Theres nothing staff can do when the office itself is closed, but when its open I dont expect to see so much debris in the halls. CLEAN THE HALLS AND SWEEP! So much dust and with both my move in and move out people had left things in the hall and no one from the office had done anything about it (the office was open on my move out).As far as structure, there is a ton of broken gravel within in the loading area, so be careful with stuff that can rip or scratch easily. That really needs a new pave job.I had a unit on an upper floor too. I knew going in it wouldnt be ideal, so thats on me, but I came to regret being above the 1st floor. The elevator is slow and if youve got others moving the same time on floors 2-4 then you can expect to add valuable time to your move. I mentioned spacing before, the spacing next to the elevator is abysmal. Very hard getting larger items in and out.Overall it could have been worse, but the hassel of getting in and out, from everything from spacing to broken doors to having to use the elevator made me very happy to see this place in my rearview mirror for good. Ill just stick to a ground floor storage facility indoor or outdoor next time I need one.
Had pretty much all my belongings stored here for the better part of five years after a move to Colorado, and never encountered a problem. Aside from being a bit dusty, everything was as I had left it. Thank you for the peace of mind, 2k miles away. Need to back-burner your stuff for half-a-decade? This is the place to do it.
Price and space is good but very dusty and dirty inside. Also saw a mouse and saw mouse droppings inside my unit multiple times. Do not put anything you want to keep clean in the unit.
Getting the storage was easy, it is clean and the security is good. The only issue I had was that I was locked out of my storage for a payment made by debit card that didn’t post until the next day. A few days later my storage unit was vacated, this was after I had just made a monthly payment. I contact customer support to inform them, they then reached out to the staff at the location to let them know to do a follow up call with me to discuss the recent payment and any money back due to the fact that the unit was not rented for the full month of may. Okay, well I did not recieve a call and ended up having to call back. An urgent email was sent again and says later I finally got a call only to advise me that there may not be any money back. I’m currently waiting on a call from a supervisor to let me know a final decision as to me getting any type of pro rate for the last payment. I am very turned off by the run around they have been giving me about money I paid for a unit that I’m no longer using.
Love this place. Clean, well lit sturdy wonderful facilities. Staff is awesome. The Only thing I would improve is that you could call them directly and talk to someone rather than always leaving a message.
Nice people and nice storage units. Safe and clean. A lot of carts to haul your stuff. The only downfall is that you have to go up an elevator unless you are on the first floor. But thats to be expected for a storage unit in the city.
The perfect place to store your stuff for college students. Clean and affordable. Management goes over and beyond providing excellent services. Each encounter he has been extremely helpful with whatever you may need. Highly recommended!
My favorite place to store things. I use their temperature controlled storage and I am very happy. Always clean, always feels safe. Perfect environment for my belongings.
Good service with prompt attention to customer needs. The units are clean well-maintained. The only issue is that one of the bay doors is not working. Consequently, a person cant open the bays from the key pad on the outside of the bays. One has to go inside and around.
Found last minute storage available here at a great price and made my relocation from Georgia to New York a smooth process. Choose them if you need to store things you care about.
It was very difficult to check in but once I was clear for renting unit everything else went very smooth.
IF YOU LIKE YOUR THINGS DONT STORE HERE!I had this storage for two years and I wish I can give this 0 stars.This storage has employees that arent trustworthy. My storage was broken into from the top and a my electronics were stolen. They didnt help at all and insurance is trash as well. They left the top open and the rats ruined all my precious things.8 months later insurance wil only cover a lousy $500 which I have yet to receive.See pictures attached. OUR STORAGE WAS BROKEN INTO FROM THE TOP OF STORAGE UNIT. THE LOCK WAS STILL IN PLACE. I THINK THE ONLY PEOPLE ABLE TO DO THIS ARE THE EMPLOYEES. RODENTS DID DAMAGE OUR STORED ITEMS, BUT ALSO ALL OF OUR ELECTRONICS WERE STOLEN! THE REPORT MENTIONED ALL THE ITEMS WERE STOLEN INCLUDING TO OUR 2 TVS ( 39” AND 52”) , 2 LAPTOPS, A WII ELECTRONIC SYSTEM, A PLAYSTATION, AN XBOX, AND APPLE MONITOR, OUR CAMERA WITH OUR WEDDING PICTURES AND BIRTH OF ALL OF OUR CHILDREN. THESE ARE THINGS WE TRUSTED THE STORAGE TO KEEP SAFE. AND INSTEAD THEY STOLE ONLY OUR ELECTRONICS. OUR MEMORIES DONT HAVE A PRICE. CHECK OUR HISTORY WE PAID FOR 2 WHOLE YEARS FOR OUR MEMORIES TO BE STOLEN LIKE THAT!
My daughter has used the storage here while attending college and there is great customer service. She has never had any issues.
The person at the front desk was patient, she explained directions perfectly and helped me with my storage room
Very helpful outgoing and polite very detailed with storage space and rules id highly recommend her to anyone .
Great facility, polite and professional managers and associates, very responsive and good in communicating. The prices are a steal! Highly recommended.
The people in the office are very accommodating. Secure building. I felt that my stored items were safe. I appreciated the climate controlled atmosphere.
The lady was very helpful throughout the whole move-in experience. The storage unit itself was good enough to withhold all of my stuff.
Terrible experience. Everything was stolen and nothing reimbursed. Your things arent safe in this company. I rather pay 3x more than to ever set foot again in here.
Your facility. Is so clean and the people that work here r so very kine in taking care of you .i am so pleased to have my stuff stored here.
They have hidden administrative fees they fail to mention when you make a reservation, they also fail to mention it to via email or any point of contact/communication before actually showing up with your things. They tell you about it when you are signing and paying for the first month.
Great experience. Everyone is very accommodating and kind. Loved that service!
Friendly & helpful staff. Clean facility. Safe facility. Bonus: Dan, the manager was very helpful with a personal issue I needed resolved.
Albany Super Storage was extremely clean and convenient. The management was friendly and accommodating and I would recommend to anyone.John W (Baldwinsville)
The perfect place to store your stuff! Clean, affordable and the staff is really nice and extremely helpful with whatever you need. Highly recommended!!
Rented with them for almost 2 years. They were always helpful and remembered me by name when I called for any reason. Especially helpful when I was dealing with a nightmare moving company. Thanks guys!
The facility is very secure, the person working there is very helpful, and the unit was clean. I am very satisfied with my experience at Albany Super Storage.
Crooks. Willingly and knowingly allowed for my storage unit to be broken into and ravaged, stealing a number of my electronics. If you value your goods, DO NOT STORE HERE.
Very clean & secure. Management and staff has always been friendly and helpful.
Employees there are very nice to deal with. Place is clean and safeVery convenient to store my sons college stuff for the summer.
Very dirty, full of rodents, items are being stolen and insurance wont pay up. DO NOT STORE YOUR THINGS HERE!
Great place to store things. Reasonable rates and friendly staff. Be sure to pay the extra for 24 hr access. Well worth it.
Awesome place to rent! Yes, its busy on weekends and occasionally one of the doors is broken from somebody driving a truck into it. I would totally rent from again.
I’ve been coming here every year since i started college- they are more than accommodating and helpful. I love this place
It was convenient the floors need repairs its hard to move your stuff in and out very dusty needs a good cleaning and the doors being broke was an inconvenience the space is worth the money and the office people extremely helpful and friendly
Great price for what i needed! Coming back from out of town..it was easy to arrange a storage unit before i arrived in town.
I was shown different size units to better estimate the amount of space i needed. I found the service to be prompt and professional. I would highly recommend this business
First class business and service! Great facility, even better staff.
Katie the property manager was extremely helpful in getting me set upPainless....
Excellent customer service. Very clean storage
The staff is always friendly. i left my stuff in storage for like a year and a half it was, just as clean as the day i put it in.
I had a great unit for a great price. Very satisfied with Albany Super Storage.
I had great experience with Albany super storage, customer service was super and i would recommend it to anyone looking for a convenient location.
Great storage place, the manager really looks out for her customers... thanks again
Best place to store your goods that you no longer have room for/or to keep them
This was my first time here. Very nice 👍 and helpful staff. Nice selection of boots and other items. Thank You!
It was so easy and the staff were very friendly and helpful
Better rate than most other storage places and the staff was super accommodating! Thank you!
Friendly service. Good rates. Would rent with Albany SuperStorage again
Rodent problem, and storages are being broken info. Insurance wont restore stolen ítems.
Best think is accessibility. Huge overhead door you can unload under-cover in privacy.
Very comfortable place
Was affordable and clean
Great Storage at a reasonable price. I like that you can pull directly into the bays to unload items, and that the storage areas are heated.
Great Experience!
Very friendly staff. place is kept nice. very good experience. would use again.
Everyone here was super helpful and friendly and made the move in process quick and painless. Highly recommend.
People were nice. Facility was clean and cared for. And the hours allowed maximum access.
Excellent facility. Very clean and accessible. Staff very friendly and helpful.
Professional, clean and well maintained. No issues
Pretty well experience so far
Dan and staff was very friendly and helpful. I have and will recommend this company again.
Great place if you need storage.the staff very cool.
The facility is not very impressive looking and the area is horrible, however the attendant is very polite and professional
The staff is very helpful and very Pleasant.
Not worth the price point. Prices go up every year on your unit. Very dirty and dusty inside.
Everyone is family and their are on top best prices in town
It is was Smooth and the Staff was Very nice
Great people, good prices, very professional.
Really Nice Storage Unit that will work with you 😇🎆
Thank you for supporting non-profits!!
Very clean and friendly
Clean, Friendly, Affordable. What more could you ask for!
Rodney was extremely pleasant, friendly, and helpful!!!!
Great service. Safe & Secure spot.
Very kind clean Welcoming
Clean seems safe enough
Nice people, nice staff👍🏻👍🏻👍🏻
Clean, good communication
Good
Will recommend this place to anyone that needs it..The elevators always works ....
Efficient and professional.
It was great
They are the best!!
There okay
Total reviews rating 4.5
138 Reviews for Albany Super Storage 2023:
Review №1
2022-04-21My husband and I bid on a storage unit at this facility. When we went to clean it out the whole process was so smooth. The woman at the front desk was so kind and helpful. When we came back the second day we had our 3 little kids with us and brought them to the office to get them snacks and water. The facility itself is well kept up, clean, and organized.
Review №2
2022-07-15Carter and staff were so professional, going out of their way to make sure we had exactly the right storage unit for our needs. I recommend Albany Super Storage without reservation. It is clean and safe and all the staff are extremely accommodating and a pleasure to work with !!
Review №3
2022-07-04The most professional storage facility I’ve ever used. Staff was helpful, the building was safe and clean clean year round, and there was no hassle when I was ready to close out my account.
Review №4
2022-01-03The gentleman that helped us was very personalble and had excellent customer service. We have never rented a storage unit and I would return just for his friendliness. I wish that there was a public restroom but that would be my only complaint. It was New Years Eve and he was very patient with our questions!
Review №5
2022-02-21Friendly and prompt service. Was able to switch our reserved unit to a similar one more conveniently located with no problem. Positive experience.
Review №6
2022-06-22Super storage is a great place to put your storage in , very friendly and clean , easy access and affordable prices as well
Review №7
2022-05-23The facility was so clean and safe! The staff were always friendly and helpful
Review №8
2021-12-30Mr. Carter made this a great experience. When I came to the storage my paper work was ready and the process was very smooth. I appreciate his friendly and professional manner.
Review №9
2022-01-28The service was great, and the whole check-in process was easy and convenient. The rate is reasonable compared to other storages in Albany
Review №10
2022-02-21You have hired great associates was very friendly and professional. Storage was clean