Kerbside pickup
Yes
AutoZone Auto Parts in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
NFC mobile payments
Yes
Phone: +1 716-893-0732
Site: https://www.autozone.com/locatio...
Site: https://www.autozone.com/locatio...
Opening hours
- Monday:7:30AM–10PM
- Tuesday:7:30AM–10PM
- Wednesday:7:30AM–10PM
- Thursday:7:30AM–10PM
- Friday:7:30AM–10PM
- Saturday:7:30AM–10PM
- Sunday:8:30AM–8PM
AutoZone Auto Parts in other cities:
Comments (168)
This location like alot of other AutoZone is short staffed. No one can get enough employees. This location has managed to stay open until their normal closing time. Another location closed early because of staffing.
Whats Understood Dont need to be said. Please Read my pictures. AutoZone, a place I go for my auto needs. And the staff here is awesome especially Ms. Vet she know this place inside and out and knowledgeable about what is looking for, or what you may need for your Auto Care. Have a beautiful blessed day ❤️
Very helpful unfortunately they didnt have the part I needed, but I would go back to them in the future
Everyone just stands around talks or is on their phone and just stares at you even though you’re standing there waiting for help and try talking to them they just ignore you. Worst customer service ever. Not to mention when I ask them do you know if you carry a specific product he says if it’s on the shelf than we do if not then I don’t know. Good job on knowing what you actually carry and you store.
I want to thank JT he was awesome he went went above and beyond his job. Helped my parts tow truck and mechanic at great rate. Thanks again.
This location is very convenient, clean, and organized. The employees are very helpful and knowledgeable. I like the prices of the items being offered, very reasonable. Ask about their members reward card, after so many purchases you receive $20 credit.
Things are looking up in this store ... Good work guys
Very helpful, very friendly service.
Ask if they knew how to reset a tire pressure and instead of saying they didn’t know how to do it he lied and said you don’t have to even tho you can reset it was rude about it.
Nice place to get your parts for your car oil and accessories very helpful if you need help
Worker was rude and extremely unhelpful! When I asked her what kind of headlights my truck needed she rudely said did you look it up? Instead of just helping me hind it. I had no idea what I was looking for. Well NEVER SHOP THERE AGAIN. Nor will friends and family.
The best one you can go to. They are helpful and have almost everything
They couldnt find a simple part that I needed. They need a better computer system. I didnt bring my phone and they wanted me to go home and look it up. I went to a different store instead. Their boss blocks the internet, so they couldnt look it up like I did.
Service is slow barely any workers
Had a bad experience. Rep did not want to seem to help me with battery replacement. The battery just was jumped a few times this month and the Rep cave me attitude because I think he did not want to install.
Courteous service. Parts are usually in stock. Covid-19 regulations are followed here, so be courteous and wear your mask.
Was treated horribly by an employee. I came in to exchange a broken tool we recently purchased which has a lifetime warranty. The man taking care of the exchange was very grumpy and callous, he was even eating during our interaction. Completely unprofessional. The worst part however, was that once he was done with everything, he gestured at me with his arms for me to leave. Aggressively waving his arms up towards me, literally “shooshing” me out to leave the store.. and I did absolutely nothing to provoke this kind of behavior. Unacceptable.
Horrible customer service old man behind counter mocked me because I didnt know what type of part I wanted.Rude didnt respond to my questions Ended up taking purchase back because I couldnt put part on broke part on my car I was trying to replace.All because of laziness on their part Stay away from this place unless you want to be treated like a POS
**2 years later I went back and things have changed!! Everyone there was committed to customer service and when I explained my previous experience, they knew exactly who it was and promised it wouldnt happen again!!** I looked up the part I needed on their website and it was wrong. I looked in my owners manual prior to going to the store and advised the man helping me, and he said I should go with what their site said. It was wrong. When I returned, the man was rude about it as was the manager.
Same problem as a lot of auto stores. Short staffed, do you wait, even if you fo t need any help.
Had a battery replaced. The lady who helped install my new car battery was extremely helpful and gave me a better discount than what my coupon was for. Very appreciated and will definitely be back for any car needs.
Very helpful. I personally like the other location I have my account with. The staff at this location is knowledgeable but could do more to help the customers.
Very good service went because i had a brake light out. And they even installed it for me. Just want to say thanks again!!!
I had an alternator that needed testing. I wait in line and when i reach the counter. The CSR says I aint doing that today. And then after I am leaving another customer cones in and says i called about alternator testing the counter person says yes bring it right over here. Not very professional but i guess its the neighborhood.
I brought a radiator lost my reciept went back for them to print me another on walden buffalo n.y closer to harlem to summit to my insurance agency. They system couldnt find my reciept but shows on there computer i brought it there and the date i cant get reembursted with no reciept i asked if they could verify to my insurance that i did buy it and how much i pay they say he cant wow im done
Great friendly staff
Did not have ignition relay for my 2006 Saturn Vue 4cyl. Manager was impolite, suggested that my car was old. Duh, of course its old, thats why Im looking for parts. Auto parts stores are literally catering to people with old cars that need parts. I thought his attitude was very bad. Their major competitor was able to sell me the part with no hassle.
Asked to get help to put a side mirror on my car and the staff complained about it was very dismissive. Don’t go in smelling like “weed”, you get any help from these weirdos. Very unprofessional staff.
Called ahead looking for headlight bulbs. Person who answered phone said they had many in stock for my model car and could help me install. Drove to store and they said they not only didn’t have them but if they did, they wouldn’t help me install them. Got my bulbs at a nearby NAPA!
Autozone on walden near Galleria is amazingly helpful for DIY projects. Great service.Also their location on Union rd near catalyst is great.
This store never has what I need, they always send me to another store, just one bad thing is one of their employees, grumpy man always talks with attitude and grabs things out of your hand with anger.
Knew exactly what I was talking about and got me the specialty tool right away. Was a pleasure to see Linda from the Walden store as well. VERY knowledgeable staff.
Quick service 🙂👍🏽👍🏽 had to get a diagnostic done in 5 minutes
Always one of the best places to get car parts, tools and all of that. Sometimes friendly but mean service and pretty wide selection. Rockauto is better
Friendly and helpful service, had all of the parts that I needed👍🏾
They were so helpful! The nice man found me everything I needed [I had NO clue what or where to look] The prices are good also!
Looked on line for car visor, shows they have them. When we got there they said we dont carry them. What a wasted trip
They seemed alittle understaffed when I went. Only had one register open.
Very good 👍 great! service New workers . better than the poor service they use to have.
Good customer service. Just dont call them. Put you on hold for a long time. Good prices.
Didnt know what they were doing and gave me the wrong parts for my vehicle
Not so knowledgeable about fixing cars but they make up for it with good attitude i suppose but lol but my car parts always 9n deck
We always find our auto needs at Auto Zone
The manager is terrible, asked about parts to my car didn’t even attempt to help!!
Been treated immediately and the staff was professional and helpful.
Staff was very helpfull in assisting me in finding the parts i need. I dont feel judged looking for parts and asking questions. I always come here for parts.
Very good service and i love the reward program.
Just about all the Auto Zones are very nice and polite and willing to help you with whatever you need help with very pleasant place to shop
Some employees know exactly what you need and others dont even know where things are in the store
Great place and great prices
Wow, Manager Kay C...Is AWESOME!!! She definitely earned the title of Manager!!
Great service, very informative PSM Manager, Dan. Go see Dan very.honest and knows his stuff.
The girls that work there no more than the guys especially on Bailey Jesse and Helen are great
Best store ever n they r very helpful and nice people
I liked this place a lot they help me out big-time
I love it the services was good and they was very polite
Great service and knowledgeable staff vast varity of car parts and accessories.
Didnt know how to put bulb in brake light .
They are okay. Service is a little slow and sometimes it feels like the employees dont know what they are talking about
Staff very helpful
Always helped me out. No matter what I needed to finish the job.
What can I say its auto zone theyre not big on customer service.
Great! Friendly and helpful staff.
Anytime Ive been there, theyve had what I needed, and they were quite friendly.
Great service in & out !
Just needed some glue to stop the crack, and the store guy scared us to death that it will break any second. It didnt.
Staff was very helpful I was in and out very quick thank you guys very much 🤔😀
Renley help me with a problem I got from them from 2 months ago they fix the for reliable
Great place for parts if you have mechanic skills
Friendly staff and good prices for a local place.
The guy that helped me out was fantastic! Super helpful!
Great selection, friendly service
Very clean very friendly and very knowledgeable
They always have the parts I need and if they dont they will source them for you.
Very knowledgeable associates, knew exactly what part I needed!
Loved the employees. Knowledgeable and so helpful.
Very helpful and knowledgeable
Most helpful staff. They go above and beyond
My husband go to place for commercial.
Good place if you need in a hurry....
They are always so helpful and friendly
Very friendly and knowledgeable staff.
Typical auto parts store convenient location.
Had to pop into autozone for bike repairs. Im glad they had the stuff I needed.
People in places very nice and helpful.
Awesome service bought a break light and they put it in for me
They are always so helpful.
Fast service, found what I needed. I was in and out quick.
The workers here are not that motivated or knowledgeable
Great prices on brakes..lifetime warranty🤙
Very helpful with ordering auto parts
Not bad
Its a good place to get parts
Its a decent buffet for the price!
Always has the best parts at the best prices
If you speak spanish and want somone who knows nothing about vehicles to give you the wrong information, the is the place for you.
Most rude service i have ever recieved.
It was long lasting and good price!
They are always willing to help.
Good service abd knowledgeable staff
The only AutoZone that treats you with respect. Thanks to the manager.
Total reviews rating 4.1
168 Reviews for AutoZone Auto Parts 2023:
Review №1
2022-07-05My alternator died on my Toyota. I called the Auto Zone store on French Road in Cheektowaga. Their associate, Paul, took my phone number and went through all of the purchases I had made through Auto Zone. He found that my alternator had a lifetime warranty on it ! His thoroughness and professionalism saved me $150 ! Thanks Paul
Review №2
2022-02-03Went here to purchase windshield wipers and the guy behind the counter was helpful,attentive and he put my wiper on for me! Its snowing and cold so I certainly appreciate it. Thank You again if you see this review
Review №3
2022-01-21Attitudes terrible. I was working with someone in regards to a warranty error. The “manager” I think he said his name was dale, buttsInto our conversation and says whatever is not in the computer I’m not honoring. When I wasn’t even asking for anything to be honored!! I was simply questioning the dates and purchases under warranty. We got into a big argument. Worst experience ever inside of a store. I have never experienced such a rude manager in my life!!
Review №4
2022-02-20This is truly the worse customer service store ever. Except for one employee I think his name was Demtrius that was very helpful, all the other employees with the bad attitudes, no customer service skills or knowledge. Called to her a date on a warranty for a water pump that was defective and needed replaced was told by someone name Dale I needed the part number, how would I know the part number asked if he could bring it up with my telephone number, he told me that’s not how the system works got into a debate with him finally hung up on him. Just throw the entire store away along with the defective parts they sale.
Review №5
2022-02-14Gave me the wrong info over the phone . When I went In person I asked again if it had a censor on it. he pointed inside the thermostat he said that was the censor. a waste of time and money. He lied to me showed me a censor that wasnt even on the part. I Had to spend a extra $80 at the mechanics auto shop for the right part . Now I have to go back and return it. Never will I go back there to purchase anything.
Review №6
2022-01-19Very Very rude and hostile manager. White older guy with gray hair. Worst representation of a manager I have ever seen in all my years of shopping. He rudely shouted at another customer while Myself and others were in the store which caused a big argument between him and the customer. I laughed it off as I was the next customer in line but it I thought to myself after I sat in my car how that was the worst argument I’ve ever saw a manager engaged in
Review №7
2021-09-21Went on to purchase a brake light and asked for assistant from the older gentleman at the center. He nods his head follows me outside and lights up a cigarette. Dont go in the early morning. Evening has friendlier and helpful staff.
Review №8
2021-11-12I do believe he was the supervisor of the store, he was very professional, he took care of us as though we were family!!! He put the lightbulb in the force and sent us on our way! I want to thank you for all what youve done for me and my sister-in-law, may God continue to keep blessing you!!!
Review №9
2021-12-04Demetrius (might have spelled his name wrong, my apologies) showed exemplary customer service. Gave me ample amounts of information. Overall amazing customer experience.
Review №10
2021-08-09Great customer service. Although I wasnt able to get the help I needed to buy the correct items because they were so busy (not their fault!!) my return was handled quickly and very nicely. Thank you!!!