Delivery
Yes
BMW of Brooklyn in Brooklyn
Categories
Location on the map
Brooklyn, Kings County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Car wash
Yes
Oil change
Yes
Repair services
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 718-215-4220
Site: http://bmwofbrooklyn.com/
Site: http://bmwofbrooklyn.com/
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–8PM
- Wednesday:9AM–8PM
- Thursday:9AM–8PM
- Friday:9AM–8PM
- Saturday:9AM–6PM
- Sunday:Closed
Comments (199)
I had such an amazing experience. Fast, professional and accurate. The best experience overall was the communication by keeping me up to date on everything. Made me leasing a car worry and stress free. I’m coming back in 3 years. Thank you team ❤️
Factory ordered 2022 X3M competition. Tommy turned our experience from worst to best and if it weren’t for Tommy we would’ve gone to another dealership. Will definitely comeback and Tommy will be our go to person.Anyone going to BMW of Brooklyn Tommy will make your experience awesome.
It was a most enjoyable experience, we were treated with the utmost respect by the BMW Dealer Mr. Anthony Miccio whom was very honest as-well-as professional and very knowledgeable pertaining to the 3 series. I would like to commend Mr. Miccio for directing me to Rodney a BMW Financial Officer whom provided me with a better rate than the several other financial institutions I had applied with. I want to take this opportunity to thank everyone at BMW of Brooklyn for an outstanding job and their excellence in customer service. Keep up the good work. Regards, John
Amazing process and efficiency of getting my first car. The first day took only an hour including test drive, paperwork, and a deposit. I went back a few days later to finish up the buying process and was in and out with my car within half an hour.
Best car buying experience! Thanks to Alex Lazebnik who was above and beyond helping me out. I have been to many car dealerships, but BMW in Brooklyn has the most professional and outstanding staff. Thanks!
We were relocating from the east coast to the west coast and had waited last minute to arrange the sale of our BMW. I was extremely nervous going to the dealership for the sale as many had mentioned not getting good deals at any dealership and doing a private sale would be best. I decided to still try since I was short on time. From my first call to set up the appointment, to my arrival and then meeting Nicholas was way better than I anticipated. Nicholas was reassuring, assertive and made the entire process smooth. He even offered to keep the car while awaiting the appraisal as I was really short on time and was leaving in 2 days. Selling your vehicle is stressful but Nicholas and his team made it a dream! Thanks BMW OF BROOKLYN!
The worst dealership in New York. I drop my suv on a Friday. Then try to get a response from my handler Daniel Dermory. From that Friday to Monday afternoon I left him various messages which includes texts, calls and emails. He did not reach back out to me once, very disrespectful and rude that guy is.
BMW of Brooklyn was the best! Helpful, professional and friendly! Thank you Anthony and Rodney for making this car purchase a pleasant, fun and exciting experience!Update: 4/7/2022 4 months after purchasing a certified pre-owned, I get to pay for oil change 2/22.... caveat emptor!
I was nervous….I was skeptical but David made the BMW experience awesome for me. Seamless and top tier. I definitely will be back!!!
BMW of Brooklyn is the best. Best prices, best people and they really do treat you like family. Highly recommended.Mike B
Just picked up my new 330i xdrive today and had a very pleasant purchase experience with Alex. Everything (pricing/details, etc.) was transparent and I didn’t have to push or get stressed to get what I felt was the best deal. I didn’t get a capuccino but I got a great car at a great price! Easy breezy. Recommended!!
If you dont mind traveling and need to buy a used car and want to have a great sales person that answers all your inquiries in a timely and efficient manor then you need to work with Vlad Fetisov at BMW Of Brooklyn. Apparently we were his first out of state buyer and there were many unknows. Vlad did everything he could to get the answers and figure out the process and navigate the entire sale to get the job done. I was very skeptical going this route but it was the only place I could find the car my son wanted. I flew out without my husband on a Sunday and was at the dealership Monday morning before the doors opened. I was greeted by Vlad and another gentleman whom was extremely friendly. From the minute I walked in the dealership, paid for the car, did all the paperwork and left on my 7.5hr drive home everything went smooth and I was extremely happy at the end. I would definitely work with Vlad again and definitely take the journey to Brooklyn. Thanks again for getting everything to work out Vlad. You ROCK!!! A shout out to the gentleman that did all my paper work and Nick as well. You all were great. Thanks Again.
Absolutely great service. The whole process was smooth and seamless. Peter Veress was professional, honest, down to earth and extremely helpful with every detail of the purchase. Him and the team of BMW of Brooklyn made sure we could leave with our car in just few days. All questions were answered before and after the deal was done. Thank you!!!
My experience with BMW of Brooklyn was great. staff was fun and exceptional.they go to every details with you and make sure that were on the same page. Guys, whenever you have a free time, visit their place and you wont regret.
If you would like to waste time and want the worse service perfect place to go, they had me change my appointment and then on service day they wouldn’t accommodate me for coming in 30 mins early, not sure what makes them think they can make changes but when the customer who’s paying you wants to come in just a bit early they straight up tell you no, first and last time calling these people, not professional at all but i guess that’s what you get in Brooklyn dealership! Sad for BMW to provide this kind of service and hire these kind of people!
Dear Owner Thanks for the quick reply and I hope for a quick resolution. Your dealer has had my plate and registration for 1 month since early December 2021, (now Feb 10, 2022) and it is probably unlawful if not just bad business to hold plates and registration papers needed to drive legally because your staff over paid $2K to the DMV and are waiting for the check. Your staffs demands to cover their error by asking me to pay the over paid amount in escrow is insulting and assumes the worst in your customers and in fact the DMV. Continued holding of the plate/registration is nothing more than extortion......This is the worst dealer I have ever dealt with. I have owned many BMWs and Porsche and every experience was quite decent, as these are luxury sport brands after all and customer service is paramount to loyalty at these prices. Purchased a 2022 X3 i40M in Oct. and was told the plates and registration (out of state) would be take time (understandable due to covid). It is now February 2022 and after various attempts to find the reason for the continued delay I was shocked to discover that the plates and registration had arrived in December 2021 but BMW Brooklyn overpaid the taxes to the DMV and are holding my plates and registration hostage until the DMV pays them for the taxes BMW Brooklyn overpaid! So I am still driving with no plate and registration although they have been released by the DMV. These people think this is good customer service. Have escalated this serious matter to BMW Corporate who are also shocked at the treatment. Lets see how this ends.......... there are many BMW dealers around, I chose the WRONG one. Hope you dont make the same mistake.
Great service. Anthony was extremely thorough in his interaction with me. No sales pressure, that is so prevalent the moment you walk into a car dealership.Anthony was quite response and keep us informed every step in the sales transaction.Great customer experience
I will NEVER deal with this dealership ever again. I ordered a BMW M850i Convertible and was all excited to make the order. Problems from the start because they raised the price after we already agreed right away I should have backed away but I kept put. Weeks went by and salesman said car will be delivered this day and then stopped answering me. Finally I got fed up with waiting and called the dealership to speak with a manager. Manager tells me they took my name off the car without even notifying me and my salesman never even told me. So essentially they made me wait weeks and then told me sorry and hung up. I’ll be going to a dealership in New Jersey because these guys clearly do not know how to operate a business nor do they care about the customer. The manager Nick shouldn’t be in his position because he knows NOTHING about customer service. I came to find out at the end that my car was sold a car I PUT A DEPOSIT ON A CAR I CUSTOM BUILT FOR MYSELF. Never again. Stay far away don’t waste your time.
Wonderful staff and experience. They gave me top dollar for my trade in and got me in a brand new car. Would never use another BMW dealer again.
If I could give the team at BMW of Brooklyn 10 stars I would! Sylvana, Tommy, Nick and Joe were fantastic. From my first call to them on Monday afternoon to picking up my new X7 on Tuesday evening, the process could not have been better.Sylvana was so awesome. She found the car I was interested in and jumped on making sure I would be in the drivers seat. Tommy then took over and worked really hard over the next 24 hours to get the paperwork, the car and the registration completed. Then it was Nicks turn to ensure the finance paperwork was completed and finally Joe who walked through all of the car details with me -- and there are plenty!Start to finish, the BEST team and car buying experience I have ever had. Honest, straight forward, hard working and caring (about the customer) is how I would describe the BMW of Brooklyn team! And the car is absolutely beyond .... LOVE it!
Shahid and Nick were eager to make my deal happen, they gave me a fair value for my X7 on trade and fair market on the new vehicle. This is the fourth car I purchased from BMW of Brooklyn!
I am so ecstatic right now…. my experience with my rep Joe was awesome…. I would definitely recommend BMW of Brooklyn to everyone. I’m so I love with my new purchase….YEAHHHHH!!!!
Worked with Anthony who was amazing! He provided information on the car, was helpful and was able to accommodate my many schedule changes. All the staff at the dealership were super friendly!Also the process of buying the car was straight forward, Rodney was great and able to get us in and out quickly.I would highly recommend visiting this dealership if you’re interested in purchasing a new vehicle.
Had a great experience working with Anthony. I purchased the SUV I wanted at a fare price for the new car and trade - without any hassle or sales ploys. Will not hesitate to use them for the next car. Please note on the weekends their storage facility is closed. You’re limited to what is on the dealer floor if you want to take something home the same day.
I had absolutely the best experience at BMW of Brooklyn. I went in not expecting much, but after meeting with Anthony Miccio, I ended up buying a 5 Series the very same day. For me, this is unheard of. It always takes a very long time for me to make a decision and I need to know all the facts beforehand. But Anthony was so patient, knowledgeable and an overall genuine person, that I felt totally comfortable and knew I could trust him. He never pressured me to buy things that I didn’t need and addressed all my concerns and requirements. I left that day knowing fully that I’d made the right decision.I also want to give a shout out to Nick Hernandez who is also awesome, it was such a pleasure working with him to meet my financing needs.My next car will also be from BMW of Brooklyn. I highly recommend it to everyone!
I have experience with sales person his name Peter I definitely recommend him for everyone his very responsible person 10+ for service
I got outstanding experience while purchasing my new vehicle. Thanks to Alex Lazebnik all of my inquiries were answered. He provided me with the best available suggestions. I would highly recommend Alex Lazebnik and BMW of Brooklyn to my friends and relatives.
Shahid Salem who was my sales representative made the whole process so smooth and seamless. From helping me select the right car that fit my requirements and budget to providing constant communication on the status of my vehicle to the final pickup - everything was so painless. I am very happy & satisfied with the level of customer service & personal attention provided which sometimes lacks in large dealerships.
David Liang was phenomenal in taking us through the lease process and tutorial on the vehicle. He was attentive and answered all our questions. Our car came ahead of the expected delivery date.
I have leased or purchased many vehicles from Audi to Volvo but was never treated so well as I was at Brooklyn BMW.Everyone was extremely professional and courteous.I can not speak more highly of my sales consultant Peter Veress
I LOVED my experience with BMW of BK. I ordered a New BMW X6 2022 from another dealership and it never came. After 2mo I got frustrated and ordered the vehicle with this dealership. I worked with Alan and he assured me I would receive my x6 within 4 weeks. I was skeptical but to my surprise the Beamer came in 3 weeks. I highly recommend this dealership.
This was easily the best car buying experience I have ever had. Our sales team of Anthony, Nick and Aya were professional, polite and did a fantastic job. Further, Anthony made sure we received a fantastic price for the car. Will def be back!
I dont wanna be repetitive but this place is awesome. Anthony is a down to earth person and very honest. He treats me like family, if I wanna be honest. I can just talk and not feel any pressure or feel like Im talking to an employee. Hes very helpful and very intelligent on BMWS. If you need any work go to Anthony he will treat you right and hook you up. Any problems, I will always come here.
Unfortunately, I was one of the few who dealt with a fraudulent salesman. His name was Andy, and I 100% would NOT RECOMMEND him.When buying the new 2022 x7, my dad made sure to ask for automated cruise control. When asking if the newest x7 had this feature, Andy told him yes. When my dad picked it up before driving out of the dealership, Andy told him yes it is there.After 2 days of driving it, my dad realized it was not there. When we contacted Andy, he said it was because there was a chip shortage, that there was nothing he could do about it and that we just had to talk to his sales manager. He lied through his teeth and told us that all the features would be there even telling us it would be there ON THE DAY OF PICK UP.I am now in the process of working with his manager and BMW HQ.His manager was apologetic but couldnt do anything about the situation. When the manager talked to Andy, the manager got back to me and told me we had NEVER talked about the ACC package. Absolutely horrendous.I expected much better customer service than this. BMW is a luxury automobile manufacturer that prides itself on CUSTOMER SERVICE. This experience we had did not align with what their company stands for.tldr;do not talk to salesman Andy, he scammed me out of paying a ton of money per month for a vehicle that doesnt even have the ONE feature we needed. He was not apologetic and just pushed us to his manager. Other reviews seem to indicate the other salesman are more trustworthy.psa: just wanted to mention that even AFTER the fact of him commenting on this review. I called them and they refused to apologize for THEIR mistakes, shifted blame onto us, and were EXTREMELY UNHELPFUL. Avoid these fraudsters.
Alex Lazebnik make this experience so amazing and as easy as it should it to be. I had been with life quality BMW Brooklyn since 2010 with one X5 and 3 different X3. This one took the shortest time ever to get the deal done. No back and for with financial manger and even delivery day in and out and done. Thank for Alex, Nick and RodneyYou’re a very professional teamwork
Alex in new car sales got the deal done at the right price! I love the new Black X3 truck! The car is loaded! Very professional and strong communicator. Would refer to other friends and family as their BMW guy.
Wonderful hassle free experience. No nonsense, I knew what I wanted and got the facts, the price was lower than I had expected. My sales man Peter Veress treated us great. He wasn’t pushy, great experience. The sales manager nick was great also. Over all a great experience. I would not hesitate to lease another bmw from BMW of Brooklyn.
Alex got it done the whole team and vibe at this dealer is A1 loved it definitely the place for all your bmw needs keep up the great works guys and gals
What an amazing experience! Anthony is the best. Straight forward and worked diligently to get us the best price for our budget. I highly recommend BMW of Brooklyn! This has been my best experience with a dealership by far. Tiffany also made the paperwork process fast and easy! Thank you again! We love our new 5 series!
Excellent Excellent Excellent. My sales agent Peter at BMW of Brooklyn was exceptional. His presentation was nothing but professional. He knew my car inside and out and went out of his way to give me every possible discount he could apply. He made this a smoothe transaction from the moment I arrived in the show room. There was no sales pressure and made me feel so comfortable throughout the whole process. I must also mention that Rodney and Nicoles also were very helpful in arranging my financing , registration , insurance and the trading in of my previous car. They should be cloning these professional and not sheep. Peter, your an excellent assest to BMW of Brooklyn and you now have a satified and loyal customer. If your planning to purchase a new BMW do it here , you cant go wrong.
Had an amazing experience leasing my first BMW here. Peter V. and the team went above and beyond to make sure I got exactly what I wanted in my vehicle, for the best price possible. It’s hard to find a genuine and honest car salesman. I’m over the moon with my new vehicle and will definitely be a repeat customer when my lease is up!
Ive leased twice through Andy Tse in the last 6 years and had just recommended my future in-laws to lease a 2018 X2. We ended up negotiating a GREAT deal considering we had 3 months of payments left on an Audi Q3. We got out of a bad lease and got into a good one!As for myself, I overpaid in 2013 for the last 3 series convertible hardtop in metallic gray ext/red int because I REALLY LOVED IT and splurged on it. NO regrets though...best 3 years ever LOL. Negotiated a sweet deal with nothing down on a 428iGC 3 years later, and now have 6 months left on the lease.Will most likely look into an X2 with M sport package and the same color-way as my previous 3 series hardtop, when the opportunity presents itself. Andy is the go-to guy! Thats unless I decide to go to a different make, for a change.
Alex was amazing! Literally did everything over the phone, which I’m sure he was ready to kill me, but handle me with care and patience! Pick up was seamless, I was in and out in 20 minutes which has never been the case with getting a new car before! Highly recommend going here for your next new car!
I had great experience with the sales team. I made an appointment over the phone for the same day. When I arrived, a sales person was there walked me threw all of my options and listened to my needs and wants. They were very helpful in getting me what wanted and went above and beyond.Thank you to David and the rest of the team at BMW.
Agency is nice and the selection of the cars there is good. Gentelman Vasil was attending us and he was really helpfull and nice!
BE AWARE! This dealership is run by unprofessional and fraudulent folks. I have an issue with their service partner for my lease and they have been no help. Their service shop has broken my car down. It was easy to get the new business and the money but of course now that issues are coming up they are MIA. I would do my research before shopping here. I wish I would’ve.
Being that this was my second my lease, the experience was a smooth one. I called Anthony when I got to the dealership who ask me to meet him around the corner where I my new x4 was waiting for me. The dealership was clean and the sales people were curious and professional. I was given a tour of the x4 while my paperwork was being prepared. This time around, I didn’t feel like I was signing my life away. Overall, it was a great buying experience and look forward to my next lease or purchase in three years.
Great turnaround when picking up the car. Nick Hernandez and Alex kept to their word and made this process easy and enjoyable. They were honest and reliable from the start. There were no gimmicks. They listened to my needs and delivered in the most professional manner. Ill be back for my next one and Ill be looking for Nick and Alex!!
Great deal at BMW of Brooklyn. The manager Nick H was very helpful, Peter and Shahid were great. He made sure I felt comfortable with the deal I was getting. All around a great experience, I would recommend everyone to come here for their BMW!
Our Sales person was Eugene Kotlyarskiy he is an amazing detailed oriented person. You can see that he enjoys what he does. It is always a pleasure to interact with him. He is always available to assist with anything that you may need. We were introduced to Eugene in 2017 and it wasn’t even a thought to go somewhere else for our second purchase. BMW is definitely lucky to have him. I will recommend him without a second thought.
I had visited a few dealers prior to going to BMW. Vlad was by far the nicest most knowledgeable dealer I meet. He took his time and walked me through all of the different cars i was interested, insisted I sit in each of them, surprisingly no other places offered. He asked questions and got a sense for what I was looking for and wanting to spend. He also priced out many options for me which made it easy to make decision. I’m very happy with my x1. Great shopping experience.
Sale person Ammar was very professional, helpful and courteous! When I’m ready to upgrade Ammar his my sale person!
Needed help with the computer in my BMW & stopped by BMW of Brooklyn. I met a gentleman named Kennedy & seriously THANK GOD I did because #1 no one but him could figure out how to resolve my issue BUT him & secondly he was EXTREMELY nice & accommodating so I had to stop for a second to write this review so YOU KNOW if you ever stop by BMW of Brooklyn see KENNEDY. Thank me later! Once again Kennedy THANK YOU SO MUCH! I appreciated everything! God bless!
The salesman Andy was extremely disrespectful. I called him on the phone asking about some features on my car that was missing and he pushed me off to his manager. He was extremely mean and unapologetic. Will definitely be getting my car from somewhere else.
Working with Alex from the sales team made the entire process so much easier. He was forth coming, easy to work with, and guided me through the entire process.Often buying a car or a car salesman can have some negative connotations and this experience was the exact opposite. His manager Nick Hernandez was on top of everything and a pleasure to deal with. He kept me updated throughout the entire process.When you go there, find Nick and Alex, and you wont be disappointed. Kudos to the entire team.
Easiest and Best Experience of purchasing a vehicle. Nick Hernandez is the best in the business and Eugene went above and beyond to find me the right car.Nick took the time out of his schedule to sit with me and listen to what I was looking for and executed perfectly. I couldnt be any happier with my choice to go to BMW of Brooklyn and I would highly recommend them for the BMW of your choice.Eugene and Peter delivered my vehicle yesterday and I cant express how professional they were. Peter went through all the functionalities while Eugene went through the final details of deal.I have purchased vehicles from many dealerships but this was by far the best experience and they have my business going forward.
Had a great experience with BMW of Brooklyn! Traveled from out of state to purchase the car and worked with Craig who was professional, responsive and helpful. Upon pick up, the paperwork process was a breeze. Overall, highly recommend for competitive pricing and a solid experience.
Christina Maisonet is so awesome! She made me feel valued. She worked really hard to make sure that I got into the car of my choice. Thank you Christina!Nick you are awesome thank you for working so hard to complete all my paperwork and get me through the process smoothly.
Mr. Shahid Saleem, BMW client advisor made my purchase of BMW 330XI hassle free, in this pandemic with chip shortage hard to find the car you want but with his help got the car I want and at a very good deal. This is my second car I bought from him and this dealership. No bait and switch. You will get exactly what the BMWUSA gives you. More over you don’t spend hrs at the dealership just sign and drive away with the car.
My experience with BMW Brooklyn was a pleasant surprise. My salesman Mr. Salem was real cool, straight people person, which is a great quality for a salesman to have . He got me some great deals, and helped me pick the cutest 3 series car. I hope everyone choosing to get a car from this place has the pleasure of working with Mr. Saleem!
We just leased our 4th BMW with BMW of Brooklyn and we wouldn’t dream of going anywhere else! This time we leased a beautiful X4 that Eugene, our same salesperson since our 1st lease, suggested since he knew we would love it and he was right! We developed a relationship with him over the years that’s special and beyond. His team is so professional & made sure when we arrived to sign the papers, everything was all in order & our new car was ready! We sat with the BMW Genius to go over a few features that we weren’t aware about and that was so informative. So throughout our whole experience, many of the other salespeople came over to say hi. Everyone is so friendly. It’s a very friendly atmosphere. Oh we also got an amazing price for our lease. We felt like truly valued customers & friends. At the end of the day, that’s all you can ever want from a dealership!
I definitely recommend BMW of Brooklyn. I worked with Vlad Fetisov who is an excellent salesperson. He answered all my questions and made the process easy and straightforward. Overall the buying experience felt transparent and fair, and Im very happy with my new car!
Unfortunately, I got into a car accident where my car was totaled and I needed a car right away. I came in interested in a BMW certified used car and was hesitant as I never bought used before. However, Vlad made the experience pretty straight forward and he was easy going about everything. The whole process was seamless with no surprises. Price was as advertised and the car was in great condition. I love my new ride, and Vlad was very helpful and professional the entire time. Thank you so much!
Nick and nick were the best , why been using bmw of Brooklyn for over 30 years !
Great buyng experience. Great staff. Worked with me and made sure we had a deal. I would buy from this dealership again. This is something I rarely say. One of the few good buying experiences Ive had over the years.
I recently purchased my X3 from BMW of Brooklyn, and had a very pleasant experience. My Client Advisor, Derick was personable, patient, and knowledgeable. The purchase was quick and easy, unlike my prior experiences elsewhere. Each member of the dealership that I encountered has been very welcoming and helpful. I would certainly recommend this dealership to anyone looking for a BMW.
Shahid is the man! I been working for Shahid since his jersey days. Working with Shahid Salem was an absolute pleasure! Shahid is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my M4 was so smooth. I highly recommend you talk to Shahid if you are considering buying a new automobile.
Alex Lazebnik is the person to talk to if you need a new ride. Responsive, knowledgeable, attentive, and professional. Just started my 3rd BMW lease with these folks. Highly recommended!
My experience at BMW of Brooklyn was excellent. Staff was knowledgeable , courteous , cognizant of work and my time constraints. Overall a very rewarding experience. The staff went out of their way to please me. I thank you for making my experience a very favorable one!
I can’t say enough about Safrina. Not your typical car salesperson. Very low pressure. She knows what she is selling and why you as the buyer are there. After all, repping The Ultimate Driving Machine requires a different mindset which Safrina posesses. As soon as i saw the ad i fell for the car and i knew it was a good deal so she guided me through the process, allowed me to spend time with the vehicle on a frigid night, then kept in close touch while the process unfolded. I loved doing business with her and would recommend anyone in the market for BMW make the trip to Brooklyn and see her.Financing wasn’t hard either and their manager Rodney helped me through the process as well. Pretty painless AND he shared his cashews with me!All in all, one of my best car buying experiences ever and it was made clear the relationship does not end when i roll out of the driveway with what is probably the best automobile i have ever bought.
Incredible sales experience at BMW of Brooklyn! The entire team including Nick, Ray, Anthony, and Brian provided for an exceptional process. Coming from CT, they were able to process most items via email, so that way I was able to drive to Brooklyn once and leave with the new car that same day! The vehicle was very appropriately priced, certified as part of BMWs thorough inspection process, and detailed for my arrival. Very down-to-earth group, easy to communicate with, and easy to work with. Recommend their sales dealership!
I recently leased a car from BMW of Brooklyn and I worked directly with the manager, Nick Hernandez, who I highly recommend. From beginning to end, Nick was available to my every question and worked out a figure that worked for me without having to haggle him too much. He told me from the beginning he would take care of me, and he did just that. I explained that Ive been shopping and getting the run around every where I go. He assured me he would handle everything and he did just that. This isn’t my first lease, and Ive had dealt with many people when buying a car, the process at BMW of Brooklyn, with Nick and his guys, was flawless and I was impressed with every detail. He made good on every promise he made and I will recommend him to every person looking for a BMW. Glad to have finally found a place that I know I’ll return to in 3 years looking for Nick. Thank you BMW of Brooklyn and a special thank you to Nick.
I highly recommend BMW of Brooklyn. My salesperson was Vlad Fetisov. He was extremely knowledgeable & a pleasure to deal with. This is my first BMW & I couldnt be happier with my decision. He answered all my questions & made the process very straightforward. Overall the best car purchase experience I have ever had.
Found my car. Great experience. Anthony and the team did a great job. Coming from Connecticut expected hassle but I was handled really well. Could not be better.
I highly recommend this dealership for your next car purchase! Nick (sales manager) was great. He made me feel welcomed and at ease from day one. Vlad Fetisov (client advisor) was awesome. He answered every question and phone call (even after work hours) regarding my purchase of the my new X6. I mentioned that I wanted to get mats for the car. To my surprise, he had brand new top of the line bmw mats in the car on the day that I purchased my vehicle. The experience was seamless and great because of these 2 gentlemen. It’s great not sung treated as just a next sell like most dealerships do. Most importantly, Make sure you request to see Vlad Fetisov for your next purchase at bmw of Brooklyn. You’ll not regret it! Side note: I’ll be dropping by to bring you guys coffee soon!! Thanks again guys!!!
Absolutely unprofessional behavior. We traveled 1hr thinking that we are going to drive out with our car..but last minute issues which could have been avoided surfaced. We tried to provide workaround which most dealers would have accepted but no nothing moved these guys. We are deeply disappointed with the way we were treated. Now we see that the car we had decided was marked sold almost immediately. Looks like they were already planning to sell it to another customer. This kind of underhanded dealing is what happens when u trust the agent to take care of u. The manager was acting high handed and did not accept any deal. Absolutely worthless visit
I visited a few dealers in my search, had some expectations that a few dealers fell a little short. Not the worst in the world. Then I met Nick H and shahid and the team at BMW OF BROOKLYN!!!! I felt like I knew them all forever. Being a women, and a mother I had my reservations on bringing the kids to the dealer, but I had no choice. I now feel like a member of the BMW of Brooklyn family!!
I used to dread the process of leasing until I was referred to Alex L. at BMW of Brooklyn. He really made my entire leasing process seamless AND enjoyable. I truly feel that because of him I did not settle for anything less than the best. He helped me custom build my X1 and went above and beyond with answering my unceasing questions. Not to mention the prices were unbeatable.
From my initial conversation with Eugene, my expectations were managed professionally and courteously.Picking up the car was a lot of fun. I think a lot of customers have forgotten that picking up a new car supposed to be a fun experience. And for some it is and achievement and testament to how hard they have worked.Long after the satisfaction of getting a good deal has worn off it is the experience or I should say the luxury experience that is remembered. That is how I was made to feel when I pick up my car at BMW of Brooklyn.After birth should take a step back and think about when they’re buying their car price is really a secondary concern. For people buying cars of this caliber the experience what you are paying for.I highly recommend BMW of Brooklyn and Eugene and his team for future sales. Thank you again.
My salesperson Vlad was very professional and knowledgeable about the car. This is my first BMW and I couldn’t be happier with my choice. Great experience from start to finish. I highly recommend BMW of Brooklyn. See you next year for my M550!
I recently picked up a new 5 series. I keep coming back here because of the great deals I always get. The other reason is the staff. This dealership has the friendliest, most accommodating staff (I have been to a lot of dealerships BMW and non-BMW). Its a wonderful feeling when other salespeople strike up a conversation with you on the showroom floor even though they know you are already working with someone else. This is the feeling of warmth, friendliness and appreciation. By far, BMW of Brooklyn has the best staff and best pricing. I highly recommend them. Best dealership!
My entire experience was easy and transparent. Everything was taken care of from beginning to end. Any questions I had were promptly and clearly answered. I was able to get the car I wanted and a good deal as well. I can’t see me buying my cars anywhere else.
Working with BMW of Brooklyn was a very professional, helpful and engaging experience. It took a little bit of time working through an issue with my insurance company, but all was resolved and successfully completed. Overall, It was a worthwhile experience and my hope is that the car will be as well.
Went to the dealership looking at one vehicle, met Juan, who was the most mild mannered salesman I have ever met. He allowed us to see as many vehicles as we were interested in seeing. Answered all our questions and in the end found a BMW that my wife loved and bought it! Juan made the entire experience smooth! Would highly recommend Juan and the dealership for its awesome pricing.
I was a little afraid of using this company due to the fact they only had A 3 star rating. We did run into a bit of a rough patch throughout my process and I thought “well there you go”. But I can say this although I was upset; I appreciate the hoops the manager Nick R went to try and rectify the situation and make me happy after a disappointing blow. He kept his promise and all was well in the end. I want to say thank you to Eugene K and the pretty lady ( so sorry I forgot your name) who stepped into a position to complete my deal as I traveled hours by bus to buy a car. Thank you guys so much and I am very happy with my car.
We just bought a new 5 series from BMW of Brooklyn and they helped us from order to delivery! Anthony was a phenomenal salesperson to work with and the whole team, including the finance department, was very patient with our questions. Thanks!
Thank you. Thank you. Working with BMW of Brooklyn was a very professional, helpful and one of my best experiences buying a car and I have bought a lot of cars. This is the best dealership you can buy a car from, other dealerships should come here and learn how its done. Will only buy from this dealership from now on. Thank you Carmine, Anthony, Alex
Anthony is exactly who you want helping you with your first car lease. From the second we walked in to the moment we drove off the lot, he was incredible. He answered questions truthfully and transparently. I really couldnt recommend him and the team in BK enough.
Our experience was just terrific. From the moment we walked into the showroom, ordered car, and picked up weeks later. Our salesman, Derick kept us up to date at all times. Bought previous cars at a different dealer, but will go back and recommend BMW of Brooklyn
I must say this dealership was an ABSOLUTE PLEASURE to work with. Shaheed was very helpful and honest from the very beginning. He tried his absolute best to help me the color combination I wanted. He made himself available to me anytime and even offered his personal phone number. We also worked with junior who helped us get an AMAZING deal. Best Overall experience I’ve ever had in a dealership I can’t thank them enough!!!!!! I love my car and it couldn’t have been possible without them!!!
Went in to compare the X3 models with my current RDX A-Spec and came across a sales rep who asked me what I was interested in. I explained to him that I was interested in retainaining Performance, Style and Comfort (such as dual passenger power and heated/ventilated seats, Panoramic Roof, AWD etc) where my amenities are matched and potentially exceeded and so we began speaking about the X3M. We spoke about numbers lightly and I was very enthusiastic about learning more and when I asked him what came in the package, he repeated to me once more what are you interested in !?I also asked him about performance and thats where he simply stated a bigger engine. At this point I was expecting more information such as WHP, Engine Displacement etc as I sat there, staring at him,expecting for him to say more but got nothing.So after not letting the nuisance of him asking me the same question multiple times get to me and simply not engagine in conversation with me regarding powertrain and specs, I decided to move on. I mentioned to him that I was interested in the vehicle and wanted to know what kind of options came in the X3M and guess what he said? What are you interested in 🤦🏻♂️The conversation was going nowhere fast and my excitement into a potentially new vehicle was swept right under the carpet with a very dull connection. Im buying my truck elsewhere.
Thank You to the team over at BMW of Brooklyn for making my first car purchase the best one. I went to a few dealers and had nowhere near the experience I had in Brooklyn these guys are professional the price is great I’ll be referring all my friends and family to have the same experience I did thank you to KNick thank you to Rodney thank you to David BMW Brooklyn is the best.
David my sales associate greeted me and showed me a few 3 series cars! He did a fantastic job of being personable and giving me the best BMW experience. I am a proud owner of a beautiful blue BMW 3 series.
Great experience with Client advisor Shahid Saleem. Leased a new X5 via email/phone. Went to pick up the car and everything went perfectly. Drove off the lot in 30 mins in my brand new X5. Wonderful experience with BMW of Brooklyn. Will be a repeat customer for sure!Update 11/2021:Purchased my second BMW from Shahid Saleem in May of 2021 and the experience was just as good as the first. Always treated with respect and felt well taken care of. Always BMWofbrooklyn!!
David Liang made my transition from a Mercedes to BMW seamless. He was professional, polite, attentive to details, knew his product and was willing to share his knowledge. I have leased many cars but I have never had such a great experience in building a car as I did with David Liang’s help. I highly recommend scheduling an appointment with Mr. Liang at BMW OF BROOKLYN.THANK YOU 🙏
Terrible service, I lost my key and they told me to wait 3 weeks before I an have it towed in because the key they sold me just wouldnt pair.
Huge shout out to Eniel Hazizi for helping me out on my new m3. Very professional and knowledgeable, one of my best experiences buying out of state. Thanks again for the painless process!
Amazing experience here at this dealership in my hometown of Bay Ridge. Felt comfortable from the beginning and hashed out a deal in an hour for my new 3 series. I would highly recommend this dealership to any new BMW customer. All the guys there are professional and you could tell the community vibe in there is very welcoming.
I recommend anyone to please visit this dealership. I have been to many dealers for myself as well as for others in my lifetime. This has been by far the best experience I’ve had purchasing a vehicle at a dealership. No pushy salesmen, honesty, scam free and efficient. Greeted at the door, offered a drink, good ambiance and great cars!!! Derrick my salesman was beyond sincere, gave me a great price and was very straight forward with what he could do for me and my situation and came through.
Would definitely buy again from here. Juan was the sales representative for me. He cared for me and wasn’t being too pushy. He was very patient and showed me a couple options for test drive. I was going for an X5 but thanks to him I found that I liked X3 better. The deal was satisfying and I had no issue with the delivery. Overall, would totally recommend this place.
I’m very happy with my new X3. This is the second car I’m leasing from this dealership. Big thanks to sales rep Vlad for giving us a good deal and making the process of return and pickup super easy. I definitely recommend this dealership to anyone who’s shopping for a new BMW. Ask for Vlad when you get there. He’ll take care of you.
I write this review with the utmost appreciate for my salesman Alex and the staff at BMW. Alex was very professional and made the buying process very easy. 5 stars! My husband plans on returning very soon!Thank you Alex and BMW.
0 out of 5 stars (if I could). Working with David Liang (sales person) and Nick Hernandez (Manager) Was an absolute nightmare! I signed paperwork for a deal that was agreed upon and when I came in the next day to finish off the paperwork they raised the price by $50/month on a new lease without any explanation. Additionally, it was agreed upon that at the end of the lease of my old car they would take on the additional charges. A week later I get a bill from BMW of Brooklyn for $1000. Do NOT do business here. They are a SCAM of a dealership that have NO LOYALTY to their customers!
Very smooth transaction. Highly recommend purchasing a vehicle here
I was very satisfied and happy to get my car especially from Vlad.he was helpful and professional. He answered all my questions and concerns. I strongly recommend that place for anyone else who is interested in buying a BMW car. Just look for Vlad over there. Thanks you Ula.
This place is the best. I’ve gotten multiple cars from BMW of Brooklyn and couldn’t be happier. I recommend these guys to everyone I know.
I bought a CPO from Life Quality and the process was great. Vlad was the sales manager and he was honest, helpful, knowledgeable and genuinely friendly! Ive been at 4 BMW dealerships throughout my hunt for a car and the salesmen havent been nearly as nice or genuine. (Until Vlad.) Mohsen was the finance manager I worked with and he was also extremely friendly and helpful. A+ experience at this dealership, I highly recommend!
My experience with BMW of Brooklyn was awesome! Derick was really helpful and I loved the fact that he didn’t make me feel the pressure I’ve felt at other dealerships, to make a purchase. Derick was eager to help me through every step of the process, up until I drove my Grand Coupe home. He still accepts my calls with all my questions and is always willing to help. Thanks Derick! You are AWESOME!😊
I went in on 6/29 to purchase a CPO 328i and was helped by a gentleman named Anthony Miccio. He was very thorough and went the extra mile to make sure I got the car I wanted. It was the most pleasant car purchasing experience that I’ve ever had. There was no pressure from either sales or financing on anything. My car was ready for me in 2 hours. They even had someone explain to me all the features of my new car who was very helpful. I would highly recommend this place to anyone looking to buy a BMW.
It was a pleasure working with Bay Ridge BMW and Rasheed. He made the experience fast and affordable and I would highly recommend him!
Juan was able to help us quickly when we popped in for a random visit. We had an interest in the X1, and a budget in mind, and he was able to make it all come together for us with such ease.Our experience when picking up the car was equally quick and painless, with everything explained thoroughly but swiftly by the wonderful Finance Manager.Definitely recommend this spot. After swinging by Lexus and being totally ignored, to then being treated so well here, it was a no brainer.
Had a great first BMW buying experience. Derick Canarte was straightforward and answered any questions I had. I had a financing prequalifying offer walking in and he did not do anything to pressure me away from it. If you want a straight to the point experience, BMW of Brooklyn is the way to go.
David Liang is a professional, funny and knowledgeable sales person. He made my transition from a 2017 to a 2021 very smooth.I would definitely refer my friends and family to BMW of Brooklyn very friendly staff.
I would like to thank Shahid Saleem theClient Advisor at BMW of Brooklyn who helped me through a wonderful experience of leasing the right car for my daughter. The staff was also welcoming so in all a great place to purchase or lease a vehicle.
Just the facts. Wanted to purchase an X6 cpo. Was told my credit app was approved and to send the insurance binder over. I did that. When I went to pick up the car they claimed that the bank lowered my approval amount. They claim this has never happened. Finance manager should have told me this prior to me making the trek to Brooklyn to pick up the vehicle.
Anthony Miccio goes above and beyond to meet and exceed client needs. Since my first lease in 2014, Anthony has been outstanding. I just picked up my third consecutive lease with BMW of Brooklyn and Anthony helped make the process simple, stress-free and pleasant despite the challenges of conducting business during the pandemic. I remain a completely satisfied customer!
My sale agent Alex, was very professional as well as very good. He was also very knowledgeable on the particular vehicle l was interested in which was the 540xi. I would recommend him to my friends and others as a sale agent. If your at Bay Ridge BMW, look up Alex.
Anthony was fast, efficient and thorough. He took care of everything for us and made the car buying process painless. Will definitely be back
Andy Tse, our sales associate, is always fast and efficient when it comes to leasing a vehicle. We have built a relationship with him over the last 12 years. We trust him entirely and highly recommend him to anyone looking to lease or buy with BMW of Brooklyn. Everyone we have encountered thus far at BMW of Brooklyn has been professional and has treated us with the utmost respect. It’s lovely place to do business!
Peter was amazing. The opposite of a typical car salesman. Straight talking. No nonsense. Really helpful. He was the reason we bought the car.
0 out of 5 stars. Bmw of Brooklyn is TERRIBLE! Working with the Manger Nick Hernandez was the worst experience in terms of leasing a new vehicle. He comes off as your friend during the buying process but when it comes to signing the deal he will CHANGE the lease agreement! Do not do business with this dealership. NICK is aggressive and sneaky. I left the dealership and went to bmw of MANHATTAN instead. The people there are loyal and professional unlike BROOKLYN. SCAM artists.
The general manager, Nick, is an absolute pleasure to deal with. He makes an extra effort to make sure the bussiness impacts the neighborhood in a positive and considerate way. Living across the street from a dealership is not always a pleasant thought, but I am so impressed with how kind he is and when I consider buying my new car in the next few years I will certainly go here. Thank you so much, Nick for your good heart. Mila&Katie
Absolutely loved this place! Professional, nice team and fair prices! Extremely pleased with my experience and even happier with my beautiful BMW X5!! Special thanks to Craig, Juan and Junior for all of their help through this entire process!! You guys are awesome!
Fantastic dealership, my client advisor Alex Luo was great throughout the whole process of purchasing a CPO X5. It was a bit of a hike traveling all the way from Westchester County but this place made it worthwhile. They have the best deals on CPO and I highly recommend working with Alex.
Terrible experience in this place, made a reservation for 11am, been waiting for 30 minutes still no one take care of us. I have to go to room by myself asking for help.And then they just randomly send someone to help,but the guy doesn’t seem like he is doing his job.Last thing, the appointment that we made is test drive the car but then they told me the car that I wanted, “someone pay deposit for it, but we have similar blah blah blah”. Really didn’t expect BMW play trick like this...
My experience here was fantastic and very professional. Danny was courteous and quite knowledgeable. He is patient and listened to all the questions both my husband and I had. We received thorough responses and was taken cared of very well.we will be using Life Quality BMW in the future.
Maria G. is just an amazing person! My husband left our car for a recall fix, and emission test. She handled everything swiftly and even got us a rent-a-car and even Uber ride to drive us to the rent-a-car location nearby!Loved her kindness, effectiveness and professionalism!
I have had the worst experience in this dealership on my first visit today.I made an appointment with Anthony.M for a viewing for an X3 i was interested in leasing. Prior to my arrival I followed up with Anthony to ensure the vehicle was available since I was 20 miles away. I was told that the vehicle was still available and would be notified if it was sold.Upon my arrival I test drove the vehicle and noticed higher mileage then advertised. I asked Anthony if it was the same vehicle that I had inquired about and had been given a quote on. To my surprise Anthony replied that the vehicle I was interested in had been sold and this vehicle had exactly the same features. After the bait and switch I tried to negotiate a better deal since it was not the exact vehicle I wanted. To add insult to injury Anthony was very rude and unprofessional by telling me that I had wasted my time driving 20 miles if I wanted to negotiate because he had given me the best deal possible. I then attempted to explain that the vehicle had more mileage but, I was interrupted and told to let him speak first. I was offered no other options and felt like Anthony was not interested in my business. I am currently on the last month of my lease and considering leaving BMW due to this terrible experience.
From the very first email I was treated with the upmost respect and concern. The sales team I dealt with was patient and the usual anxiety and stress of getting a new car lease was put to rest. Thanks Joe Falcaro , for your patience, honesty and humor and for making this the easiest transition into a new car ever. And I’ve been leasing cars for 25 years. And to Derek also for helping me switch vehicles. I would highly recommend this dealership !!
Another great experience with Alexis Gilkis, Client Advisor at Life Quality BMW! This is my third lease with Life Quality and my fifth BMW. Alex has always given me a fair deal and has been responsive with any questions or concerns. My lease on my 2013 was due in September, I visited Alex in late July and put a deposit on my new 328xi the same day. The car came in last week and Alex was able to have me take delivery this past weekend. I love my new BMW and look forward to driving it as often as possible. Thank you Alex and Life Quality BMW.
I worked with Travis and was pleasantly surprised to get thorough answers to my questions about leasing a new vehicle. It’s my 4th BMW and this was the best sales experience. He explained all the packages and features and even had a product specialist take me for a test drive. I would definitely recommend this dealership and Travis!
Great experience, no one tried to throw any hidden fees or anything. They were always there when I needed them and they made the whole experience extremely pleasant. Its a refreshing feeling to go to a dealership and not feel like they are wolves and you are a sheep. I would highly recommend going to Life Quality BMW... also loving my New BMW.
Coming from NJ, I had no idea what to expect from BMW of Brooklyn. My experience with this dealership was excellent, especially my salesman Derick Canarte. He was great to work with and did everything possible to close the deal on our 2015 CPO 328i xDrive. When the car was ready for pickup, he had it cleaned up and it looked brand new. My wife and I couldn’t be happier with BMW of Brooklyn. Thank you again Derick and the sales manager. Steve and Kelly B
I attended this place to trade my Mercedes GL450. Juan Cascardo made this process so easy and cool. My credit was only run as necessary. It was a smooth in and out experience. Juan Cascardo Was great. He was very courteous, friendly, professional and shows he has the customers interest at heart. I would recommend him and BMW of Brooklyn any day.
Great experience with Alex Gilkis at Life Quality BMW. He made sure I had the best possible deal and at the same time beating out all of the other leasing companies I had priced with. I was extremely pleased with the white glove treatment he provided through the transaction from beginning to end. I highly recommend him to anyone looking to lease or buy a new BMW.
I went into BMW for a second vehicle because I was so impressed with my first experience. Travis was fantastic and made sure the process was flawless and the manager, Tim, did everything possible to make sure that I got the best deal available. I left a competition brand for my second vehicle to go over to BMW because of the professionalism and friendliness of the staff and because Travis is such a pleasure to work with. I would highly recommend this BMW dealership for your next vehicle!
Shahid Saleem Was Very knowledgeable and understanding with our questions. He helped use get the best deal on our new car and walked us through the whole process. The staff at bmw of Brooklyn were very helpful with any questions we had and showed us everything that we needed to know.
I recently had to purchase another car as my 2001 BMW could no longer operate at its highest quality. I found myself at the office of Life Quality BMW of Brooklyn. From the onset of my visit, I was welcomed by a kind, professional, and knowledgeable staff. The entire crew treated me like family as they worked wonders to meet my specific needs. Im talking about the staff in its entirety; from the manager to the cleaning staff, all allowed me the privileged feeling of being the most important person in the room. I would wholeheartedly recommend this company to any and everyone I care about.Genuinely Speaking,Tanya Brown
Outstanding Customer! Service!! Could not be happier with our new 7 series BMW of Bay Ridge Brooklyn is Amazing
This is my 3rd time leasing a BMW and I have to say the car salesman, Eugene was excellent with making sure he provided adequate information about returning and starting a lease. There wasnt a long wait to receive the car, which I was very surprised about and the tech guy showed me how to use All the bells and whistles on the car (this didnt happen with the previous leases).
This has honestly been one of the greatest car leasing experiences I have ever received. They took my old lease with them and delivered my new car to my door!!!! They beat every other price I got. BEYOND AMAZING. Easy quick transaction! I wouldn’t get my cars from anyone else!
Let me start by saying I had the most amazing experience here with, ALEX LAZEBNIK. Alex at BMW was the most professional, intelligent and kind advisor I could have ever hoped for. This was my first time leasing a car on my own and I really thought it would be difficult, but Alex made me feel so confidant and ensured that my time with him would be worth it, and let me tell you he exceeded my expectations. I will recommend him to everyone and anyone looking for a fantastic car. I purchased a 228xi and I cannot be happier with my car. The entire process was smooth from beginning to end, all thanks to Alex. I dont think I could ever find a better advisor so I recommend you go see him today!!Christina Generoso
I dealt with Alex in leasing my new X5. He was a pleasure to deal with. Always straightforward and great followup. I expected a car dealership horror story and i expected a high quote so i checked the price he offered against others and he came out the best from the first quote. Highly recommended.
Shahid, Junior and Robert are the most pleasant and professional people I’ve ever worked with at any dealership. This would be my 6th lease and I’ve never felt more comfortable at any other dealer. They will try everything they can to make you happy. It’s not just about selling cars. They want to make sure the people leave happy! Don’t go to any other dealership!!!
Exceptionally disappointed. Had the oil change done under the warranty last year. Discovered the undercarriage cover was left off. Notified them of the error. They said part had been ordered. It never arrived. Left numerous messages but messages were never returned. Had BMW of NA correct problem through another dealership.
This is my first car and I went with Bmw of Brooklyn. Dealerships can be very intimidating but working with Andy he was very helpful. Not aggressive and willing to work with you unlike other agents. Bmw of Brooklyn will offer you the best deals - better than any leasing agents out there. I worked with Andy for about a week. He offered me a competitive deal that no one else can come close to. Andy was absolutely fantastic.
This place is just terrible. I happened to stop by on a Monday afternoon to look at a 7 series since my current lease is coming to an end soon. I walked in the door and was absolutely ignored. Not a single person came up to me for over 15 min. Finally I asked a salesperson if they had any 7 series sedans I could look at. He hollared at someone in the back and promptly responded with a no. Thats it. Just no. Not an explanation or an offer to set up a test drive. Not even an attempt to sell me on something else. Just no and off he went, back to cleaning up his desk. Ive never felt so unwelcome in a car dealership. Obviously I will not be purchasing anything from this place. Time to visit the Queens or Long Island dealerships I guess.
So glad we went with BMW Brooklyn. Everyone there is friendly, helpful, and overall a pleasant experience. Slather helped us out and really took the extra step to make sure we were 100% satisfied. He went above and beyond and it was greatly appreciated. The best deals and the best staff.
It is my THIRD time to lease for Life Quality BMW. So far, this is the happiest and the best experience Ive had with them. Alex Gilkis also is the the best CA out there. He is an asset to the Life Quality BMW. He is very kind, patient, and knowledgeable. He is fair and I did not feel pressured at all. I was glad it was Alex who approached us when we were just looking at the cars inside the dealership unlike other CA who just pointed at the cars that we were looking for. Keep up the good work Alex Gilkis!! Thanks for putting me in an awesome X3. Thanks.
We had a great experience @brooklyn bmw They understand what it means to provide a superior customer experience. Travis Hayes was our sales agent who went above and beyond to educate us about the car and helped us purchase a car that met our financial and family needs. Amanda helped us (after the purchase) to understand our car’s features in a comprehensive way. I highly recommend this dealership! Thank you BMW
I was looking for the right BMW showroom for a while I checked NJ I checked Queens, Long Island, and then finally I called Life Quality and spoke with Catherine. The car for me sells itself the product is beautiful, It was a no brained for me to get myself into a BMW. Catherine treated me so kindly and had answers for all my questions. She was so respectful and lovely to work with, shes the best BMW has to offer.
Excellent customer service. Tom walked us through every step. Would highly recommend BMW of Brooklyn.
Alex was quick, knowledgeable, and extremely customer-focused. I had a great experience and I highly recommend him and BMW of Brooklyn.
Had an Amazing Experience Dealing with an experienced Professional names TRAVIS HAYNES who helped me drive my desired vehicle of my choice . He was friendly and patient. He work ethic and passion for helping someone drive the ultimate driving machine is like no other . I had a 5-star Experience!
After several leases with this dealership they showed theyre true colors.... Greed and dishonesty.. They literally told me they would not honor a new car deal unless I would turn my current car into them. A car that had built a lot of equity over the years..MY EQUITY.. They wanted to steal that equity and cash in without giving me a cent!Ppl dont let this dealer fool you and take your hard earned money. They lost a loyal customer today.
After conducting months of research, I finally found the BMW I was looking for at the right price. Since I live in PA I would normally never travel to Brooklyn, NY. However, after corresponding via email and phone with Kaz (Sales Associate) and Craig (Pre-Owned Mgr.) I was so impressed in the way they handled themselves, I felt at ease and interested in dealing with them both right from the begining. Because of their straight forward approach (No BS at all) I was able to purchase the vehicle unseen except for online photos.. When I arrived at the dealership I was greeted in a professional manner from everyone including the receptionist. Purchasing a vehicle can be very stressful. However, From the time I spoke on the phone until I drove off the lot with my BMW, I felt extremely comfortable with their entire process. From Kaz, Craig and Mohsen (Finance Mrg.) I felt I was taken care of like a family member. These folks are the real deal. Professional, candid and ask for your business the old fashion way with total respect and appreciation. ( Unheard of in this day and age). I thanks everyone at Life Quality BMW for such a great and respectful experience. RV
I recently leased a 2020 BMW X3 from this location. My experience was aces all the way. Safrina and Derick did their best to make my experience efficient, quick and clear with no stress. Follow up communication was also very good. See you guys in another 36 months. Thanx again.
Went in on a Monday right before they were closing. Spoke to Slather, one of their salesmen. Didn’t feel rushed even though I walked in literally 30 minutes before they were closing. Got a good deal on my trade in and was in my new car by Thursday, easiest car buying experience I’ve had and this is my 4th car purchase. Everyone seemed genuine and I’m happy with my purchase! Will be sending some people over to see Slather.
This is the first time I ever leased a BMW and, obviously, the first time I used BMW of Brooklyn. We were treated with courtesy and respect every step of the way. Kudos to Juan Cascardo, Sales and Manny Cuadros, Finance Manager, for their professionalism and efficiency. i highly recommend this dealership.
Great experience! So happy I made the switch from Lexus to BMW. Juan was amazing and made the leasing process very pleasant and easy. Very satisfied. Highly recommend BMW of Brooklyn!
Ive leased two different cars from here. Brett L was the salesperson we dealt with both times. Hes incredibly nice, patient and honest. Weve recommended several friends and family who have all shared the same experience.
We really liked our salesman Juan. The car was great and they did all the little touch ups as promised befire we picked the car up. My 4 star review and not 5 is because the dealership does not allow wire transfers to pay for a car. Yup...even knowing our bank was USAA they wouldnt do it. Other than that we had a good experience and we love the car.
I recently came in from out of state to look at a CPO car you had on your lot. At first when I called in I requested to speak directly with the CPO manager due to the fact I was traveling and didn’t want to have any issue. I had intentions on leaving that day with the car if all went well. Needless to say that was a huge waste of time because the guy was clueless. He barely knew his own inventory and it felt like it was his first time speaking to someone on the phone. I was not looking for a bargain, I can see the car was very fairly priced (why would I make the trip if it wasn’t) It was almost like the guy didn’t want to sell me the car. After time, I couldn’t get the car out of myhead and wanted to give it another shot which was when I spoke to what I imagine was his manager, who was a breathe of fresh air- the guy could speak. He apologized for my experience and offered me as much help as he could, even going to the extent of giving me his personal cell number. If your going to do business with these guys just make sure you have help from someone who knows what they’re doing right from the start.
A number of years ago when we decided to change from Mercedes to BMW, we went to Life Quality and almost left immediately. The saleswoman we connected with made an appointment with us to discuss specifics of a new lease, but when we showed up the business was closed for a Christmas party. I was furious and when I complained to the Manager he assigned us to Alex Gilkis, who single-handedly turned us into BMW enthusiasts and convinced us not to take our business elsewhere. We are now on our 4th 328 lease, and its gotten pretty quick to order, as we pretty much know what we want. One year, we picked-up our car in South Carolina where we were able to to the BMW Driving School which was really fun. Every 2-3 years, Alex updates us on what the new model includes that we dont already have, and makes the whole transaction as smooth as silk. Hes friendly, helpful, and knows his stuff and treats his repeat customers as valued. We would recommend him to anyone looking for a caring, competent, and knowledgeable salesperson.
It was my greatest experience of buying a car from this Dealership. The Sales Person Mr. Alex Gilkis made car buying experience so easy and painless. I would command all my friend and family members to this dealership all the time. The Sales Manager Mr. Mohssin also help me seal the deal with ease. Thank you very much guys for making this experience very pleasant. I hope to see you guys in the near future again.
Great dealership to deal with. Deal done as promised. Eugene Kotlyarskiy is a soft spoken and professional salesman who met all my needs and delivered as promised. Looking forward to recommend and deal with him in the future. A big thank you. Much appreciated.
I ordered my semi custom X5 50i from BMW of Brooklyn an received it faster than I expect and in exact configuration. Delivery of the car to me was also easy and fast. Very happy with that dealer.
Nick Hernandez is Great definitely recommend him! Great experience, fast and easy, made it really simple got me into what i want , also the sales rep eugene was great, made sure everything was right on sch and explained everything to me amazing team, I am so going back for that X4 m40i as a second car soon, thanks guys!!!!
I just traded in my car this Saturday at BMW of Brooklyn , started a lease for the first time with BMW and had the best experience hands down. Travis Haynes helped me out to the fullest extent i cant thank you enough , he made my leasing experience the best ever and i will 100% be back very soon !
I just wanted to say thank you for a great experience . I just came to return my car, and they were very helpful. I stayed in touch with sales man Robert Matalon , and he was very patient with me and we ordered an x5 from scratch and I was driving it in two weeks. We went over my budget, and what I wanted , and in a matter of minutes we came to an agreement. I really wouldnt recommend going any where else. Once you drive bmw you never go back, and life quality is where to go.
Best place to get your BMWI’m on my third car with BMW of Brooklyn, and I couldn’t be any happier; Anthony and Nick made the whole process effortless.I’m very happy I choose This place to get my new car again; there is no other dealer i will go to get my BMW!!
Alex Lazebnik was probably the only person in the car sales/lease world that ive dealt with that was honest and what was agreed on was what was done. No “altering” or “ oh by the ways”. I actually didnt even meet him in person until the day i picked up the car. Just a smooth easy experience and now ill only deal with him from now on. Like my cousins which was how i met Alex to begin with. Thank you Alex!
Best experience one could ask for, very friendly staff. From beginning to end, everything was very transparent. I would recommend this dealer to everyone!! Thank you Juan, Damian, and I’m sorry I forgot the gentleman’s name in finance office; you were also very polite and took the appropriate time to explain everything.
Had the best experience buying a CPO 5 series. Travis was awesome. Got the best deal out of all the places. Mo in finance department was very helpful in getting the approval. The whole experience was flawless.
HelloThis is Desha Benjamin I am the owner of the 2016 528i that was sold to me in September. The day of picking up the car the transmission light came on I bought the car in to be fixed and i was assured that the matter had been taken care of. To my surprise this morning i started the car and the transmission light has come on again. I am very disappointed and upset that this issue is arrising again. The reason why i decided to go with a certified preowned BMW is my belief was that your vehicles were top standard. I am starting to believe this is not true . I have only had this vehicle for about 2 months and this will be the second time that it has to be bought in for the same issue. This is also an inconvenience for me as i have a very busy schedule with work. I need to know when will be a good time to bring it in and i need to know that this is not going to be a problem that will happen every month. at this point this vehicle is not up to par with the standards of a certified preowned BMW. I would appreciate it if I can be contacted via email about this matter.Thank you
Travis made our experience the best lease deal me and my wife ever had. He was efficient and made the process seemless. He found the car we wanted and delivered everything as promised. I am a life quality lifer.
Delivered the car and took my old vehicle with no hassle. Buying here again in 36 months
Had a great experience at the Life Quality dealership in Brooklyn. Brett was able to help me get the exact model I was looking for within 24 hours. Would definitely recommend this dealership to a friend or family member looking to purchase or lease a BMW!
Sales manager and salesman where very helpful and professional, went above and beyond to help me find a car… On delivery of my car, car was very well detailed, salesman went over every option and answered any and every question I had ….. Thumbs up to Bmw of Brooklyn
I’ve been a client here for the past few years. I have to say that we purchased a CPO vehicle two years ago and had nothing but trouble with the car. After a year of headaches with the car we decided to get a different vehicle. The 2nd vehicle also a CPO was ok in the beginning but after a year once again the problems started. We reached out to BMW of North America and after many complaints they finally gave us a credit of $2500 toward a new vehicle. The amount of money we lost was ridiculous. We decided to go with a lease and the client advisor Derrick Cañarte was wonderful. It was rough at first but as we spent 7 hours just waiting to do paper work with the financial advisor Manny. He aplogized numerous times and explained there were appointments prior to us. Derrick kept on top of everything while we patiently waited. Kory was cool he showed my daughter how to use the functions in the X4. Also want to say Ray I believe he’s a manager was amazing to my daughter and sent BMW of North America emails trying to get her out the old car. I was very disappointed with BMW for selling us two bad cars and more disappointed with BMW of North America not doing right by there consumers. Yes $2500 was appreciated but did nothing to the amount of money already spent! Thank you Derrick for all your assistance.
They are not forthcoming with all the info u need to know. Make sure you take time and ask questions Review specifications make sure features are in the car not just on paper
One of smoothest no hassle experience in trading in my car and buying new car with Alex! Very prompt answering my emails/calls. Definitely returning when its time for new car.
Excellent experience and absolutely love the car. Eugene my salesman was very professional and courteous. The day of picking up car the staff was attentive and patient when showing the in’s and outs of cars.
I had such an amazing experience with Alex Gilikis at life quality BMW I couldnt help but to say thank you so many times he helped me get exactly what I was looking for an amazing price I have been going to him for so many years. I recommend him 100%. He is also one of the nicest men!!!
This is my 3rd vehicle that I purchased from Life Quality BMW in Brooklyn. I absolutely love my 4 series convertible (my first red car). Anthony, Kerry and Ellen made the entire experience so easy. I recommend them to anyone considering buying a BMW.
This the best dealer ship i visit the best and honest sales person Saleem Shahid. Always look for Saleem Shahid if you looking for a BMW car he will tell you straight up what you getting and for the car loan he will help you get the best interest rate! I been some dealer ship this is the best dealer ship in NY/NJ area! Saleem Shahid Is very nice guy i will recommend him 100 percent. I will guarantee it you will go home brand new or pre own BMW if your sales person is Saleem Shahid!
I got my new BMW last week from them, as soon as i got to the dealer Anthony Miccio was ready to help me and he provided an excellent and very professional experience, he created a effortlessness and extremely easy sales experience which also makes you feel enviroment of a family own dealership and not just any other business.When became time to set up and get familiar with all the technology and future of the car Kamila was awesome and very knowledgeable, she was very patience, friendly and answer all my questions.When you enter this dealer you feel that is not just another dealer where they only care just about the number but on the other hand they care about what you need and making sure you are very happy with the car; i couldnt as for a better dealer to get your car.
Bought a Certified M3 from BMW of Brooklyn. Anthony Miccio was a great salesperson he was upfront, transparent and had great communication skills.
Before I start, I just want to say I am NOT a competitor of any sort in the industry, nor do I have any ax to grind with BMW of Brooklyn. I never met anyone from this establishment prior to this writing and least of all prior to my horrendous nightmare I experienced with them.After being recommended to them by a very close friend who I have the utmost respect for and someone who has probably leasedat least 8 cars from over the last few years......I met with their leasing guy.We had a nice conversation and hammered out a good deal. The car was going to be built in Germany and the time frame was anywhere from 6-8 weeks for delivery.Gave $500 deposit , shook hands, and walked out.It all went wrong after that.1. Asking for a test drive I was told in a few days they would get one in for this drive. That never happened as I had to call and leave 2 messages only to get that test drive 17 days later. Upon going to the showroom on that night, the leasing agent basically did not say much to me. Almost as if he didnt even want to be there because it was somewhat after his hours...Got back to the showroom, got out of the car and he was gone in a flash.2. I was never given a production number from the leasing agent along with the VIN number. I NEVER was given any tracking information on the status of the car being built for me3. Fast forward approx. to week 5. I get a phone call from the leasing guy and here are his words. I have bad news for you. They built a 4-door, not a 2-door...(which is what I ordered)...but the worst part is they were now done building the 2018s.....and were not going to start ordering the 2019s for at least another 2 months. Meanwhile my other car lease (not a BMW) was up very shortly.The lease guy tells me sorry if you want your deposit back well do that.WHAT??? Thats it? He then tells me they probably had access from another location to get me that 2-door but the interior trim would be different. I said before I agree I need to see what that trim looks like). He gets one in and when my wife walks into the showroom ahead of me by about 5 mins. be blows by her and just points his finger to the car and says to her thats the trim. RUDE, impersonal, offensive and so very unprofessional.He never bothered to even say to me when I was informed that the wrong car was ordered...what can we do to get or put you in this 4-door. I never had that option as it was never given to me.When I asked for some type of restitution to this calamity, he looked at me like a I had 4 eyes...and offered maybe $10 off on the monthly payments. I actually had to counter with another number in mind...so he said he would have to go talk to his manager. He was gone for more than 15 minutes. I wonder what the conversation could have been behind closed doors. He came back and started talking about something else...and it wasnt until 5 minutes later I had to ask if my counter was accepted. He didnt even look at me and give me the courtesy of saying yes.... so he just said yes.When I sat with him and he explained they made a mistake, he looked me in the eye and just said sorry but well give you your money back. I could not believe my ears. This is a BMW DealershipSo on a Tuesday as it moved closer to MY deadline of my other lease being up....he said they were going to check on the availability of this other 2-door. A day later I respectfully asked to let me know by Friday and he told me these things take time. We cant just call up other dealers like that. WHAT??????They OWED me that!!!! He said it would not be before the following Monday and the weekends nothing would happen. On that Sat. morning I had just called him and was leaving him a message. Funny how within 5 minutes of that message he calls me to tell me that other available car was not even available!!!I was done with this nightmare!As I said up top, I knew no one there going into this nightmare....and I am certainly not in the business of autos.Buyer beware if you enter into this establishment.PC28
Total reviews rating 4.7
199 Reviews for BMW of Brooklyn 2023:
Review №1
2022-02-10I was all set to make a purchase on a new BMW and had some complexities around my trade-in. I spoke with the general manager, Carmine, who took care of all of my concerns while being incredibly responsive, transparent, and helpful. It’s nice to get good service but it’s invaluable to get great service when you have an issue (a rarity!). That’s the reason I will continue to do business with BMW of Brooklyn and encourage others to do the same.
Review №2
2022-07-20STAY AWAY. I brought my 2020 4 series in because my taillight had malfunctioned months earlier. I was given Ernie Wan as the service coordinator. Mr. Wan told me the cost was $295 to run a diagnostic. I should have left at this point. I asked Mr. Wan why he would need to run a diagnostic if the warning light is on. He danced around the issue but seemed to let it go. I dropped my car off Friday morning and asked that he keep me posted because I need some advanced notice for pickup. I called him Friday evening, once on Saturday, twice on Monday and I sent an email reminding him that I work long hours so advanced notice would be appreciated. He did not return a single call or respond to my email. I receive a call Tuesday afternoon that the tail light is not covered under warranty because of body damage. There is a dent about 12 inches away. He admitted that the tail light was not cracked by he thinks that the frame shifted damaging the tail light. I asked for photographs showing the shifted frame but there were none. I sent him photographs from my house surveillance camera showing that the tail light was out before the dent. He did not care. I asked for phone number for BMW and he told me to google it. Frustrated I hung up. I then receive a text that the car must be picked up and if it is not I will be charged $179 per day for the loaner. I cancel my work meetings, rush to return the loan and my car was not ready to picked up.Stay away from this place.
Review №3
2022-05-18The team was super professional and didnt give me the run around. Super transparent with the process. Nick Hernandez provided me exceptional customer service and really helped me understand how leasing my BMW 3 series works. Definitely recommend for anyone to get the right deal with the right service.
Review №4
2022-05-06This was the most amazing experience I have ever had buying a car. I’ve had terrible experiences with Honda and jeep in BK but Nick Hernandez and John Quach made this truly special for me and my familia.
Review №5
2022-04-20This was the most smooth and easiest purchase I have ever had purchasing a vehicle. Peter and Nicholas were amazing and made me feel at ease with my new vehicle. Nicholas was great and made the best deal for my budget. Peter even showed me the features on my car and that was a first for me. I highly recommend this dealership to everyone.
Review №6
2021-10-30Words cant describe how great Nicholas Hernandez and Johnathan are. These guys literally saved me over 1 year of waiting on my dream car. I called every dealership in 500 miles of me not a single dealer could get me the car, these guys had my 2022 BMW M3 X Drive in less than 3 weeks.They took care of me like family, this was my first big purchase out of college every few days i was getting updates where the car was and the day it was delivered, Johnathan and i celebrated as if it was our car. This deal couldn’t have went better thank you for Everything Nick and Johnathan for everything. The car was detailed so amazingly and sitting inside. I literally couldn’t have been happier.
Review №7
2022-05-28I had a great experience with BMW of Brooklyn. I walked in to inquire about a vehicle and walked out owning one. My salesperson Leo was very professional, courteous and down to earth. He took care of everything for me. No hassles, everything was smooth. I would definitely recommend BMW of Brooklyn.
Review №8
2022-04-01Had a great experience leasing my first car in the United States with Andy Tse. Andy is a true professional. I would highly recommend requesting him if you go to this location. He was very knowledgeable about all of the vehicles and made the whole process quick and easy.
Review №9
2022-07-01Ask for Elizabeth. She will take care of you, quickly on helping customer and very nice to accommodate your needs. Very easy and friendly to work with.
Review №10
2022-05-29Anthony Miccio is by far the best salesman I’ve ever dealt with. I walked into BMW of Brooklyn and purchased a vehicle in 40 minutes, start to finish. No stress or headaches with Anthony. He made everything seamless.