Brook House Pizza and Grill in Brookhaven
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Brookhaven, Suffolk County, New York, US
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Site: http://www.brookhousegrill.com/
- Monday:7AM–8PM
- Tuesday:7AM–8PM
- Wednesday:7AM–8PM
- Thursday:7AM–8PM
- Friday:7AM–8PM
- Saturday:7AM–8PM
- Sunday:7AM–8PM
Incredibly expensive. I just ordered two heros (a brookhouse and a 631) and the price came out to $42.61. I paid, went back to my office and called again to see how much a hero is to confirm they didnt miss charge me. He said $21.30 after tax per sandwich. He also said that the place is under new ownership as of 4-5 weeks ago and prices are drastically different. I was a customer here since it has opened - not anymore. Dont waste your money.
Hands down the best pizza and grill restaurant in Brookhaven if you are looking for a great dinner idea head to these guys lovely atmosphere with friendly staff always up for a chat and incredible pizza always good quality and also all halal so 100% reccomend these guys if your looking for a amazing local resturant
We ordered the pre-made Thanksgiving meal for pickup. This was a 20 pound Turkey, mashed potatoes, stuffing, mixed vegetables, 2-pies and gravy. We were extremely impressed with the amount of food and size of the portions. Additionally, the food was prepared on time and was hot. However, the best part was that it was truly delicious. Turkey was super moist and juicy. Cooked just right. All the sides were delicious and the pies were homemade. Ordered on the Tuesday before Thanksgiving, we were relieved to not cook and just enjoy the holiday.
I celebrated my PhD this evening in this delicious restaurant. I am glad to say that we passed a great evening and the place was evidently the reason for the outstanding meeting. The waiters helped in a gorgeous style, the food was yummy and my friends were so thrilled. We shall surely visit again for more joyful events. Thank you very much.
Okay where do I start... the food is awesome which is what obviously keeps people coming back. The cashiers on the other hand are extremely unprofessional & you can feel the tension between them. I come here maybe 6x a month & I can say easy 4/6 my food is messed up. One time I got the wrong food & had to drive back, the girl said sorry we just remade your food! But the container was all soggy so I knew it was just sitting there. I came in this past weekend with my daughter & she got regular pancakes lol not smiley face pancakes & she didn’t get the bacon that comes with it. My sandwich was I don’t even know what but it was nowhere near what I ordered so they remade it. I sat by the door & could hear the cashiers arguing over who gave me the wrong food, the one girl said it wasn’t her problem & don’t involve her lol. That was the first & last time I done in. Hire more professional people.
Beautiful place with delicious food. Putting a low star to get the customer service’s attention- a bit more smiles and attention, the blonde one can be young and all, but can learn to be more customer friendly oriented and welcoming to its guests so we can continue to support this wonderful shop.
The place looks really nice inside. Nice atmosphere and friendly staff. However we ordered two slices of sicilian pizza. After 2 minutes there were brought over to our table and were still cold. I brought them back over to the counter and explained nicely thst they were still cold. They put them back in and when they were brought back to our table they were overcooked and charred. We will most likely still go back and give it another chance.
Today was the first time I was very disappointed with Brookhouse. Since I started going there I have told everyone how much I like it and how they should go there. Today I have a problem with management. I called and placed an order for the 2 pie special for 19.95 and added sausage to one pie. I have done this a bunch of Sunday over the last 2 months. They charge the 19.95 then the up charge for the full topping, today because I ordered a topping they charged me for two separate pies and the topping fee. When I said something to the counter person she said the manager took my order and the special is only for cheese pies I have to charge you for two separate pies. I am upset that the manager would take my order and not say on the phone the special is only for cheese pies. So basically they change the pricing to how they feel. I am very disappointed in them.
Go there at least once a week on my lunch break and I waited over an hour for my food today when they werent busy. Called our order in 30 minutes before getting there, waited another thirty, got an answer that it will be a few minutes to find out a few minutes later they forgot to make it, waited another 15 minutes, needless to say I lost my lunch break and didnt have time to eat... And I didnt even get it for free. The salad that I ordered seemed so good on the special menu but when I got it, it just seemed like it was made up of everything they were getting rid of: canned mandarins, canned peaches.... just ingredients that did not go together, plus they left out stuff they put on the description... me and my friends are not going to go back there and waste our breaks again!
We love this local spot! Affordable, delicious and the pizza was a GREAT addition. I also feel like every time I leave, I comment to my boyfriend how friendly the staff is! We need more places like this around!*Editing this review 3mos later. Place is getting super busy and for some reason they can’t keep up. They get our order wrong every time now and it’s clear that this is due to understaff. Wait is consistently long and poor girl at the register is running around like she is the only one working there. Get her help and this place could be perfect!
I went here on opening day and fell in love right away! The inside is beautiful and so clean. Its open and airy and the set up is great! Ive been there for breakfast a few times and Ive tried a different sandwich each time and each one was nothing less then delicious! My favorite lunch sandwich is definitely the Hook!! It was huge and loaded with amazing goodies. I even saved the second half for dinner cause it was that big. Everyone should try it out, you wont be disappointed!!
As soon as I walked into The Brook House I was instantly blown away, the decor and cleanliness of the building was astonishing! When I walk into delis I instantly think dirty and dark, this is the complete opposite! Next the staff, the employees are friendly and kind! They were smiling even when it was busy! They were sweet about everything and were very helpful! The food is absolutely outstanding- like nothing Ive ever had! The sandwiches are huge and they in no way skimp you on anything! All in all I give The Brook House a 5 star! For just opening theyre doing outstanding with delicious food! HIGHLY recommend!!!!I Fell in love with the BrookHouse so much I ended up getting a job there!!! COME VISIT US!!! (3/27/2018)
This is by far the best deli Ive ever been too.... Everything is so fresh, the sandwiches are huge and delicious!!! Ive had a few of their signature sandwiches hook, sunshine, 631 and Ive also made up a few sandwiches of my own, I really enjoy my sandwiches on wraps and their whole wheat wraps are so good!! The homemade cookies and muffins are the best!!!!!! I really cant get enough of this place!!
This place is absolutely terrible. They have screwed up my order every time. When using the texting app, they gave us the wrong heroes and charged us for 3 when we ordered 2. The chicken on one was rotten, they put the dressing on the other when I specifically requested none. How hard is it to take a food order?! The food is way over priced and god awful, Id rather eat cat food then the garbage they serve. As far as the staff goes, theyre morons, very rude and inconsiderate. Customer service is just terrible at this deli. Save your money, time and aggravation.
This is one of the nicest looking Delis that I have seen in a while. It has a very chill, beachy Hamptons feel, with plenty of space for sitting. You place/pay for your order and they will bring it to your table. The food was very good and the staff were very nice. I would recommend the pizza or chicken cutlet sandwich, but there is something for everyone to eat. Take care and God bless!
Went up one star only because I genuinely enjoyed the pizza I ordered. HOWEVER... for one hero sandwich and two slices of pizza to be warmed up took 25 minutes! If I hadn’t paid already, I 100% would’ve left without the food. Same day I went Jim’s Deli down the street for a different hero sandwich for my fiancé and his was ready in 5 minutes and was delicious. I wanted to give Brook House another shot after hearing it was under new ownership and I do think their menu and prices haven’t gotten a lot better than previous owners but there’s NO reason I had to wait that long for one sandwich and warmed up pizza when it wasn’t even that busy. I understand they receive a lot of call in orders but customers that are present in the deli should always be priority. I originally had ordered two slices of pizza but was only given one and when I reminded the girl i ordered two she said oh well i only charged you for one. Ok sooooo charge for the second one i ordered and please give it to me. After the 25 minute wait i opted to receive the second slice cold and not heated bc i was tired of waiting and just wanted to get the hell out of there. My fiancé was really losing his patience waiting and getting pissedThe young staff are pleasant enough but lack organization and speed required to keep up with the rush. Gotta hustle kids. Sadly this was my last attempt at eating at Brook House. My business will continue to go to John at Jim’s Deli without hesitation. It may not be as fancy with all the rustic decor Brook House has but the service, food and prices will always outshine Brook House.
This place is the best!! The staff is awesome and they are always going above and beyond to please... I love every sandwich I have gotten, and now this winter their soups are out of this world. The potato soup is my favorite!!!! I have also gotten a chopped salad with cajun grilled chicken!! IT is soooooo good... Everything Ive gotten is fresh and delicious !!! Keep it up B-house, this is my familys favorite deli!!!
As an employer they are very unorganized and simply do not know what they are doing. They hired me off the bat and had me give up my full time hours at one job and quit my second part time job to give them a large range of availability. However 2 weeks later they sent me a text message saying they no longer needed me, as business was slow. Nice people nice place good food. 😊 Just didn’t have a great experience.
As soon as I walked in the experience was perfect. The decor was stunning. The staff greeted me and nothing but smiles. Extremely clean and smelled amazing! - I have been back SEVERAL times since their opening and have honestly not had a bad meal yet... I would highly recommend this deli, and will continue to go back!! EXACTLY what Brookhaven Hamlet needed! - Cant wait for The BrookHouse to finish up their outside patio!
Absolutely terrible in every category they can be rated. Food is always disgusting, that is if you even get the right order. The staff is beyond rude, not just once but every time I go in there. I only go there when Jims deli is closed and I say “hey let’s give this place another chance.” Without fail each time they let us down. Once they forgot half our order that we paid for and we didn’t realize until we got home. Another time I was greeted but what I can only discribe as the worlds worst employee, the attitude on this girl and the way she spoke to me was atrocious. Very unorganized as a whole, today I was The only one in there when I ordered as I waited for a good 15 minutes for 2 breakfast sandwiches more people came in and ordered. As people who came in after me left before me I finally ask what is taking my order so long. The girl grabs my bag from behind her and says here it’s ready, I asked how long has that been sitting there. She blatantly lies and says they just finished it. I was watching them the whole time. She should have apologized and said “I am so sorry they must not have realized it was finished” instead of thinking I was some idiot and wasn’t watching them. I can continue with negative reviews but will stop here. Gave them too many chances and they never got it right. Loyal Jims fans, at least there they know our names and greet us and say hi to our kids.
This place opened spring of 2017 and I fiqured I’d try breakfast and coffee , the egg sandwich and medium coffee under 5.00 and well worth it. I then tried lunch and chicken salad is the best around along with their potatoe salad , chicken soup my wife loved . This place is in between my landscape customers route and now a regular stop on our list . Clean and friendly service with customer bathrooms if needed .
I was really impressed the moment I walked into then brook house deli. First off when you think of a traditional deli I think dark/no place to sit and eat/grab and go. These characteristics could not be further from the words I would use to describe the brook house. The interior is impeccably decorated, from white washed wood work, to custom made counter tops, topiaries, orchids and hydrangeas adorning the tables and counters, with white picnic tables for my family to sit and enjoy a breakfast out on a Saturday morning. The decor and atompshere really makes for an elevated dining experience! Not to mention the place is spotless & clean, not like most other breakfast joints or delis around.The food selection was impressive. The staff was educated on the menu and courteous. The food arrived to our table hot off the grill and in atimely manner. Besides your regular breakfast items such as eggs sandwiches they also have omlettes, pancakes, French toast and all other assortments of breakfast foods. You can tell the ingredients they use are top notch too.The lunch sandwiches also looked so delicious we couldnt resist ordering one to bring to the beach later today. We 💜 the brook house deli and will definitely be back !!
Breakfast is always awesome..but the lunches not do much..got the Heros last yr for SuperBowl and noT worthy at all..lacked big-time,salads were really vinegary and were thrown out,Hero itself was not enough coldcuts,missing flavor.flimsy.Would be generous giving it a C.
Nothing is fresh!!! Everything is microwaved!!! I ordered a chicken cutlet and a small corn, as well as ordered half a chicken Cesar wrap. The Frozen bag of corn was taken out the freezer and thrown in a cup to microwave. The wrap was one of many that was sitting in the fridge for hours premade, soggy, and no flavor. That was not worth over $15!!! Very kind staff and clean.
The nicest deli I have even been to! Had the classic BECSPK and it was amazing! Very big sandwich, loaded with bacon and eggs cooked to perfection! Also had The 631 and The Sunshine heros- absolutely delicious, and Huge!!! I was full after half. The Sunshine hero has macaroni salad on it, holy moly. So good!! My husband has been every day since they opened. Excited to see the new custom salad bar! Great job so far!
Food is good. Counter staff needs to be reorganized some how. On several occasions I was unable to call in a take out order because no one answered the phone. I was told only one person can answer phone and if that person is busy, then the phone does not get answered. Seems strange.
What can you say about brookhouse pizza pizza is excellent everything Ive eaten there is excellent they have a lobster bisque thats really out of this world even their homemade apple pie is to die for only one thing I would add to that in the lineup and thats a nice espresso machine so you can make lattes cappuccinos because people would definitely buy that coffee instead of going to 7-Eleven next door
This deli does not stand behind all the men and women that were heroic during 911. If you have a member of your family that is a fireman or a police officer stand behind those that have given there lives for 911 and choose another place to spend your money. They do not stand for patriotism and the heroic acts of others Especially when they are in the last phase of their life
Total reviews rating 4.3
199 Reviews for Brook House Pizza and Grill 2023:
Review №1
2022-03-22This place is amazing!!! The food was only surpassed by the hospitality shown by the new owners and staff!!! Everyone should stop by and check it out!!
Review №2
2022-05-09The food is SO good here. Homemade cheesecake……AMAZING! I’m so happy it’s new owners here now.
Review №3
2022-07-07Been to Dinner at Brook House for my boyfriends birthday and it was really fantastic! We have never eaten so uniquely. The dishes were presented very creatively and the flavors were superb! Fantastic price and service
Review №4
2022-07-07Love this place! It was a while since I last placed an order, so decided to have a meal with the family. As per usual, we were not disappointed! Food and customer service was on point! :) Prices made me happy as well. thx
Review №5
2022-07-08This place is amazing food always on point. Never disappointedRecommended to all my family and friends always my preferred place to take the kids out for dinner.. We are lucky to have this place as it has great parking area too
Review №6
2022-07-06Great service! Food was fresh and high quality and short wait time. Can’t wait to eat here again. Prices are very good for these portions as well..
Review №7
2022-07-06Delicious kebabs! Both lamb and chicken. Good portion sizes, full of flavour, quality and price is great. Staff always friendly and plenty of options to choose from the menu
Review №8
2022-07-08Fast delivery, food hot fresh and delicious. Great prices for delivered food. Very impressed... just moved to this area and so happy to have found a yummy place for food first time up!!
Review №9
2022-04-16Extremely overpriced. $20 for a chicken parm hero? Absolutely insane, I don’t know what they’re thinking. Staff is friendly but incapable of answering phones or handling a mild lunch time rush. They also get your orders wrong, often. The food is different every-time, they can’t seem to replicate their meals. The only thing this place has going for it is that their food is somewhat decent with a big selection. Don’t waste your time or money here though.
Review №10
2022-07-08Went to Brook House for the first time after finding it from a google maps. Well maintained/clean place, very friendly and quick service by the staff. Great option for steaks and pizzas. Good size food portion. Highly recommended.