Capital City Taxi in Albany
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Albany, Albany County, New York, US
I called an hour ahead to make sure they would be able to pick me up. I was told it would be no problem. Taxi calls me 5 minutes before they are suppose to be here and say they cant come because they dont have enough cabs. So why was I told it would be no problem? Now Im standing here stranded in the rain and Im going to miss my appointment. I am beyond livid at this point. I will never use this service again and highly recommend that no one else does either. Unless you enjoy being stranded.
Ordered a cab the night before to go to the airport the next morning. They promised to show up at 610am. At 615, when they still werent there, I called them but no one picked up. I panicked but thankfully Uber just arrived to Albany and I was able to set up a ride quickly, and way cheaper. This is no way to do business.
I called them at 7:23 am....they said it would be 10, 15 mins...well...they still have not showed up and its over an hour. 😡 I did call to check up the taxi..they said soon..and it still no show.What this translated into...I lost a hundred dollars. My car was in the shop. I substitute at a local school...I lost a $100 pay day because of this. 😡
Had one of the NICEST cab drivers Ive ever personally experienced in my life the other day. Such a comfort to know that not only will I get to my destination safely, but also can have a pleasant ride there. Would recommend Capital City over any other cab company in the area. Thank you so much Capital City!
Amid, who runs Capital City Cab is great! He was early and gave me a call when he was outside! He dropped me off and then came back later to pick me up! He is definetly reliable but he was also very friendly and great to talk to! He also gave me a good price!
Capital City Taxi took me from my school at UAlbany to Troy. It was a great experience. This service has clean cars, good customer service. We get there on time, no driving around to other locations - I have used them in the past as well. I have never had a bad experience and would highly recommend them. I like them better than Capitaland.
I got the same nightmare as the most recent review reported three month ago by Wang. I didnt read that review but misled by the overall rating 3.8 which was good. My flight was 6:30 am which connected to another international flight in Chicago. I ordered the 4:30 am cab service two days ago and reconfirmed the evening before flight. No cab showed up and no phone calls. I called the number listed in the web and no answer. It was a freezing day and I had to wake up my friend 4:50 am, drove my own car to airport and asked him to drive it back.Reliability is #1 requirement for cab service and it was so risky and scary not to have the service performed as promised, especially early morning which very hard to find backup plan. I dont think anyone would try again as two horrible incidents happened in three months.
I reserved a round ride for Capital City Taxi on 10/31. When I arrived at the greyhound station in Albany today (11/4), the nice gentleman was already waiting for me. He is very nice and easy going person. After my meeting, he came to the hotel to pick me up on time. I love the serve of Capital City Taxi!
Tryed to book a pre-pickup for elderly relative, they emailed me back no problem we can do that . went to call next day to schedule it, no one answers phone or confirmation email. Poor customer service, trying to Not use big ride/ companies but Uber or lift next time. These small companies arnt staying in business with customer service like this.
Awesome service. Called for a 10:30am pickup to the airport at 10:00am and they were right on time! Very friendly drivers, CHEAP rides. Will definitely be calling Capital City Taxi for my future travel plans! I highly recommend Capital City Taxi!!!!!!!
Worst experience ever. Dont use this cab having mobile number with 2273. I almost missed my flight because the driver didnt show up at dawn!!! Even though I texted him twice in advance to confirm the schedule, he said Okay but didnt show up!! Thanks to AA taxi, I could get my flight. He is my lifetime saver!!
AVOID AT ALL COST!!! Absolutely unacceptable! I took a taxi for 4.2 miles with no traffic and they told me it would be $20 after I had already arrived which is too high high but I took the cab and so I couldnt just not pay them. I pulled out my card and the driver started yelling at me saying I had to go use an ATM. After I told him no, he didnt even have anything to swipe the card and I he took my card number, exp date, and security code (I will be getting a new card immediately)! Then, after I left and was on my way, I checked my bank app and they had charged my card $35! This is completely unacceptable and this company should be reported for fraudulent charges! NEVER USE THIS COMPANY!!
Had a job interview and had to get from Albany to Rensselaer in the middle of the hottest day of the Summer. The driver was there in 15 minutes as he said hed be and got me there in plenty of time. Real nice guy, too! He also came and got me about 2.5 hours later after the interview was complete. Would highly recommend and will definitely use Capital City Taxi again!
Ordered a cab, and they said it would be at my apartment in 15 minutes, I called 30 minutes later due to no cab showing up, he said he would call the driver and get back to me. After an hour of waiting I called yet again multiple times and only got voicemail. The cab never came, terrible service.
Excellent customer service in Albany! They take me to work, are always on time. The drivers are super friendly and the cars are immaculate. GO CAPITAL CITY TAXI !!!!
Terrible service. Completely unreliable. You can call them and theyll get you in 10 minutes which could mean 30 minutes or never...Like all cabs in this town they have terrible customer service and will just try and rip you off. Youre better off walking or driving drunk rather than trying to get a fair, honest ride home
Where to start off... I had just gotten off from the Albany-Rensselaer Station & I needed to get to my hotel which was in Latham, NY. The cabs at the station were $40. Under horrible circumstances I did not have enough & I decided to walk from the station to Latham, (which mind you, it is a 4 hour walk & it was so cold, youd catch hypothermia, okay maybe Im being extra but thats how it felt lol) after 2 hours of walking passed by, I couldnt handle it anymore. I decided to call Capital City Taxi & the guy who answered was really sweet, he said that hed picked me up in 10min & that he got me. Once the driver arrived, out of the bat, he was really kind, he was also worried for me because he couldnt believe that I was walking so much. I asked how much the fare is & it was over the amount I had & I felt so bad, so I asked him once my limit comes up, he can drop me off wherever. Instantly, he said no, theres no way Ill drop you off in the middle of the road in the cold. I was shocked because that was one of the sweetest things a taxi driver could & he took me to my hotel, safe & sound. SO I RECOMMEND THIS TAXI SERVICE TO EVERYONE!! Theyre amazing people & god bless them!
Captain City cab company is very rude they were suppose to come get me for my doctors appointment never showed up and every time that I called to see if they were still coming to get me they ignored my calls or hung up on me. Thank you sincerely Jazmine Brink have a nice day.
My mom and I were headed to the Albany Amtrak station from Oneonta and just past the 90/87 junction, my moms car broke down on the side of the highway. Terrified that I would miss my train (my mom had AAA so help was on the way for her car), I started calling each cab company listed on my Google search. Nobody was answering, until I called capital city, who arrived to pick me up in less than 15 minutes. They were quick, polite and helped me with my 50 lb backpackers pack when I got out. So many times I call companies for cabs and they take forever to show up. This time I did not have the extra time to spare and capital city cab really came through for me!
Capital City Taxi is fantastic! The driver is friendly, always on time, and gets you to your destination as soon as possible. Their fares are also reasonable. I highly recommend this taxi company to anyone! Definitely the best around! :)
Called and scheduled taxi pick up 12 hrs in advance. No show. Called and business was closed and no one picked up. Late for work. How hard is this? I call. You dispatch a driver. Boom done. Glad I have a car most days. Being poor and depending on taxis must suck if this is the norm.
They are the best cab service around. They arrived within the time that they promised. The driver was so nice. Definitely recommend them over any of the other cab services that are available in Albany. Will be using them again for sure :)
I called the service and in under 15 mins he was at my location ready to go. The driver was very nice and fast. I highly recommend this service over all other taxi services.
I will not pick this Taxi company ever again. No METER, No servers, car is super mess. 5 mi, 7 mins ride from 1300 central ave to Albany airport charged $25. Just me no other person and no baggage with me at all.
Capital city taxi answered thw phone quickly. And gor me to work quickly gentleman was nice and courteous. I had tried calling capitalland prior and the phone rang for 4 minutes with no answer. And my job was on the line. Without capital city taxi. I wouldnt have a job. Thank you.
First this is not a limo is a cab service and also just save a Lyft to save the hassles they have fake reviews on there post
Called to get cab pickup, was told it would be 45 minutes. Waited 90 altogether and when I called repeatedly could get nothing but voice mail box that was full. Finally got in contact with driver and canceled. Crossing off my list of cabs to call.
They are the worst company ever!! I needed them to come pick me up & take me to my new place (1.2 miles) on a Friday night, and they kept hanging up on me! They said they dont help move (I had some large bags) on Friday nights & to call back during a weekday! They completely left a girl stranded out alone at night just because their freaking driver is too lazy on Fridays!
Very good Taxi service. On time never late, great drivers. They help you out and make sure your on time and get to your destination right. Very good service.
This is the WORST cab company i have ever dealt with. They are rude, a majority of the time they dont even show up(i always wait outside after i call).Disgusting.
I requested a cab to get to work to be at my house at 500 am on July 29th and when I called at 505am the phone wasnt accepting phone calls in turn making me late for work. So disappointed with this company! Had to call capitaland taxi and they saved the day...
Best cab company ever! Only one I used! Always on time, exelent customer service. & very clean cabs too! #1 recommended
My friends and I called the taxi for 6 people and he gave us an estimate. When he dropped us off, he then changed the price for the ride after using his phone for most of the ride there. Then, when he picked us up later that night, he showed up with other passengers and there werent enough seats for everyone but he still charged us for every person even if they sat on the ground. TERRIBLE COMPANYAlso, in another ride with this company, the taxi showed up without seatbelts. They had all been removed despite the sign clearly posted, Seatbelts must be available for your use.
These guys have been great every time Ive used them. punctual, reliable, helpful, etc. and 11 bucks from downtown to the train station is much more reasonable than the other place with a similar name Capital Land, no relation
Excellent customer service, great Medical Transportation. They call you yo remind of about your pick up, no long waiting. I recommend them to anyone needing Taxi or Medical Transportation Service.
Called from Albany International Airport for a pickup and the driver came on time. He was friendly & dropped both of us off at Collins Circle for $25. The car was also large and comfortable.
I am using Capital City Taxi almost everyday while going to my work. I am extremely satisfied with the service. They are always on time and also has the best price.
I requested a taxi assuming the taxi was metered. The dispatch quoted one price and when the driver arrived he doubled the price. I was taken aback by this shadiness and told him I was quoted $X. Lets be consistent and up front about pricing people :(
Had such a great experience with Amin. Was very friendly and courteous. Clean cab, good conversation. Definitely will call him personally next time.
Awesome medical transportation, always on time, extremely nice drivers. They are always very respectful and pleasant. I will never use another can service! :)
🚖 excellent service & fair price
Always my go to taxi ! Great service and quality all around. I have been using this taxi for more than a year and nothing but good has come out of it . Best taxi in the city of Albany!
Called driver he said hed be at the airport to pick me up in 25 minutes. NEVER showed up or answered my call agianNOT COOL NOT AT ALL
These guys saved the day for a broken down truck driver. They were patient and courteous all the way around. Cant say the same for the repair shop but hey, it is what it is.
Quickest cab. Was at my house in 3 mins after calling for a cab. Had to make 2 stops. Got to both destinations on time. Will be calling again.
I love this company, I refuse to take any other cab, they are on time, clean, and nice, easy to talk with people.
Horrible. Unreliable. Waste of time. Youre better off walking. They will agree with you and have you thinking that they are in their way at a certain time and then not show up and not answer when call back to see whats up
Ive been using this taxi for about two months now & theyre great! Great personalities that make the ride even more fun.
Excellent service fair with prices and good on time
Terrible. The man misheard the location so it took 45 minutes to pick up and then he charged us for the time he lost as a result of his error. $150 for a taxi to pick up in Burnt Hills and drive to Schenectady is way too much. It cost $30 anywhere else. I WILL NEVER CALL THEM AGAIN.
I like this taxi company very friendly fast and efficient. Drivers are definitely on point. Would definitely recommend
Once they finally answered the phone after several rings a gruff guy with a thick accent very curtly took my location info and told me 15-20 minutes. They never showed up.
The driver came on time and was extremely helpful. He carried my luggage in the snow and got me to my destination safely.
Arrived a few minutes early, which I really appreciated :) and the driver was very friendly and gave us info about good restaurants :)
Excellent customer service.
Fabulous cab service!!! The best in tri city area. Not a long wait and the drivers are nice.
One of the best services i have dealt with in the taxi business, the driver was kind, quick and best of all,cheap i would deff recommend to everyone.
I had a greatexperience,clean cars,reasonable prices abd best taxi in the area...always us thembecause there ontime and punctual.
Very good can. They told me 15 mins they came in 5. He was very professional also.
Taxi arrived very quickly! Nice driver. Overall great experience with this company.
Excellent customer service good medical transportation medical provide i use them all the time for my appointment I recommend everyone to call them 👌🏼👌🏼👌🏼
I was in great need of a ride from rpi to UAlbany as I had to get back for my lacrosse came.. the taxi arrived on time and I was greeted with great customer friendly service
The drivers were very nice and knew there way around the town. Didnt mind having conversation with there passengers and very polite.
Terrible service. Operator was unintelligible. Driver ran a few red lights. The company uses UNMETERED cabs and we were charged $17 for going about 3 miles.
Excellent customer service, safe and reliable, called for 10:45 and they arrived early and were very curtious
Lied about the time they would be arriving, so I got to work late even though I called with enough time in advance. Not so patiently waiting for uber in Albany.
Excellent service always on time. Clean taxi. Reasonable price.
Good service Excellent
He was kind and very friendly. Made my trip to Albany bus terminal very quick and pleasant.
Clean car. Nice driver. Very prompt on arrival. Good prices.
Called to see how much a ride would cost, and couldnt understand the man who picked up the phone. he asked what town i was in and when i gave my town, he hung up on me
Very pleasant cab ride cab was clean driver was nice best cab I been in in a while
Picked me up 15 minutes early during a blizzard, quite the pleasant surprise.
Very nice guy. clean taxi. always on time. Excellent service.
Excellent customer service clean taxi great service!! The best around.
Very fast service, I called and they were already there waiting outside. Highley recommended.
Best taxi company around! Always on time and always a good rate!
I appreciate your business , our job is to ensure your satisfaction .Owner of capital city taxi
Use uber
Went from home to air port, driver was on time and was very professional. I would call them again.
Great
Best medical and taxi service in the capital district always on time and highly recommended
They do not answer the phone. Nor do they pick up people on time.
Great service!!! Always on time. Friendly drivers.
Excellent customer service. On time every time and very polite and friendly.
I recommend capital city taxi.i was struck in the road,it was an emergency for me to reach hospotal.and it was the taxi which reached in 5 minutes.i recommend this taxi to everyone.
Driver was on time, got us to our event on time, good service
Have used this service a few times now. No complaints, always on time and reasonable.
Fast service, great prices, and verry polite. I highly recommend!
Came a minute after I called, excellent service, very fast, highly recommended
Took 30 minutes to get to where I was when they said itd be 5 and then charged me 25 bucks when they said itd be 18.
Great service; divers are friendly and show up on time.
If its going to be an hour, dont tell me 10 minutes. If of course a cab actually shows up...which it didnt. Twice.
Great experience, very friendly, always on time, great service highly recommended
Worst taxi service I had ever had to deal with. Service was very very poor. I would never deal with this company again.
Great driver, on time and got me where I needed to be.
Always on time and so polite! Great drivers!
Good dude. Good price.. on time.
Discourteous and high rates.... they will not survive with Lyft and uber available
Cab had no seatbelts and was in utter disrepair
Want to give 0 stars; i said 20 min, it didnt come at all
Excellent customer service on time I highly recommend it
They were always on time and very friendly
Very reliable and they show up when they say they will
Great service, always professional and prompt.
Voicemail box full and not accepting messages please call back later... seriously!!!
SAYS 24 HOURS BUT NEVER ANSWERS THE PHONE AT 6AM
No answer
The guy who answers the phone is very rude every time I call
It was a good ride. Right in time!
Did not pick me up, liars
Never showed up and ignored calls
Great services thank you
They showed up before time.
Never showed. missed my train
Great service always on time
Excellent service , always on time
Use Uber.
The best taxi in the capital area
Quickest Best Cab
Good!
Half an hour really? ! 👊
VIP treatment
Not so much
Total reviews rating 3.6
134 Reviews for Capital City Taxi 2023:
Review №1
2022-04-28Excellent customer service! Hameed and musa are absolutely the best drivers ever! Hameed always makes sure that I am on time to my appointments and he always waits for me to be finished so I dont have to wait around to be picked up!
Review №2
2022-03-06Have used until they did a no show for a surgery appointment. Have used many times so used again thinking it would be ok they wont find us. Will not only did they not show but when I talked to driver to help him he wouldnt listen and the turned off phone.
Review №3
2022-07-25Very fast friendly and clean vehicle completed ride in a timely fashion and was careful on road !
Review №4
2018-05-10Overall great experience. I waited no more than 5 minutes for my pick up, and was delivered promptly to my destination. Price for the service is fair, and the cab itself is clean and spacious. The driver was kind and respectful, I highly recommend them
Review №5
2014-11-26Excellent customer service! Very friendly driver! Handled my bag for me. My driver came right on time and drove very safely despite an angry driver on the road acting erratically/cutting him off. Definitely a standout among the other Albany taxis (Never use Capitaland- Its despicable). 100% recommend you call them the next time you need to be picked up!
Review №6
2016-04-24This was my first time in Albany and after calling another cab company and being handled very rudely, I decided to call Capital City Taxi. They were not only pleasant but arrived very fast. My driver was courteous and made sure that I arrived at the bus station on time. It was a great experience and I would recommend them to anyone.
Review №7
2015-02-18I came to Albany with my group from New York City for training in the week of Feb. 2nd. We had a fantastic visit despite the heavy snow. Capital City Taxi’s service played a major role to our wonderful experience in Albany. Its service is very reliable and trust-worthy.This is our very first trip to Albany and we had no clue about the directions. We were lucky that we found Capital City from Google in the late afternoon. After my initial call, the taxi driver came quickly and dropped us at our hotel. The gentleman was very very nice and courteous. Most importantly, he drove very safely during snowing hours on the road. We decided to reserve his service for the rest of our days in Albany. He never failed to arrive on time, very punctual. He even gave us a reminding call 10 minutes before his arrival so we could be ready to get to our campus on time. The van he drives is very clean and comfortable.Our group will be back again for training in early March and we definitely hope his service will be available for us. Capital City really provides the best service. We rarely see this high quality of service and professionalism in New York City. Highly recommend Capital City Taxi.
Review №8
2016-07-20After several poor experiences with other cab services in Albany, we stumbled upon Capital City Taxi on Google and thought wed give them a try. They were great each step of the pricess, from the dispatcher to the friendly driver who arrived a few minutes early and told us to take our time. Highly recommend!
Review №9
2016-10-19I wish I can give it 0 star if there is one. I called the number on this page to reserve pick-up for my flight next morning at 5:00 so that I can get to airport by 5:15 and catch my international flight which will board at 5:44. I called in, the guy confirmed, and gave me another number asking me to send my address information to that number. I did as instructed, and ask the number to send a confirmation message once he receive my message. And I got confirmation. Everything went well so far. Next day I waited until 5:03, no body showed up. I sent a message asking are you on the way?, waited for another three minutes, nobody responded. I called the number, and the guy checked my address, my pick-up time and everything, which took another five minutes, and then told me THE COORDINATOR DID NOT TELL HIM ABOUT MY RESERVATION! He can probably come in another 15 minutes, so earliest time 5:25 which is way too late. This is just ridiculous!!! I had to rush to get my own car at this point and drive to the airport and chose long term parking. Will have to pay big bucks for my parking but I least I get there in time. Imagine what will happen if I do not have access to other options! This is just TERRIBLE experience!
Review №10
2015-01-30I usually take the bus to work, but when I know I will be late, I call Capital City Taxi. They arrive quick! They honor the ETA they give me. They always get me to work on time! The drivers are always kind and pleasant. You can even schedule a pick up for a later time. This is the best cab company in Albany!