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Phone: +1 716-688-5131
Site: http://www.cnyfertility.com/
Opening hours
  • Monday:7AM–4PM
  • Tuesday:7AM–4PM
  • Wednesday:7AM–4PM
  • Thursday:7AM–12PM
  • Friday:7AM–4PM
  • Saturday:8AM–12:30PM
  • Sunday:Closed
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Total reviews rating 3.7

28 Reviews for CNY Fertility Buffalo 2023:

Review №1

2021-12-08

This place is amazing and the staff is very helpful, knowledgeable, and friendly. From day one I knew this was the IVF office for me. I felt welcomed! They listened to what I had to say and the gave me there guidance. I have not one negative or bad thing to say. Only great things! Thank you CNY staff for making me feel comfortable and welcomed. And I am a travel patient who has driven over 9 hours to this office and its definitely worth the trip in my opinion.

Review №2

2022-07-07

All of the staff at CNY are amazing! They are so kind and explain everything that they are doing and why. They make a difficult situation more bearable and are the most kind hearted genuine people I know. I have been coming here for months and have gotten to know the staff very well and they have gotten to know me. I would recommend them to anyone who needs a fertility specialist!

Review №3

2022-03-20

I called CNY facility and wow the phone staff is fantastic and patient. They couldnt give me an exact plan or cost but they were able to give me an idea of what the cost and process was going to look like. They were very helpful with my many questions. I did call a different fertility clinic prior (Buffalo IVF) and it was night and day. The receptionist at Buffalo IVF seemed to have no clue as to what the process might look like or an idea of cost. Nothing, she said I needed to come in for a consultation at $250 just for the doctor to tell me the possible steps and prices. I understand that she is not medical (I worked many years a medical secretary) but how do you have absolutely no clue of anything. I feel I definitely made the right choice.

Review №4

2021-10-10

These reviews appaul me We went to CNY after an awful experience at a different fertility specialist in WNY. CNY was amazing. They helped us figure out our true fertility issues after wasting over a year with a different specialist. Kris Z. Was phenomenal. She called me and changed my protocol even while she was off for her own health issues. Within a year we had our IVF baby. Now were getting ready to try for our second IVF baby and I cant wait to deal with the buffalo office again. While the travel team is not the easiest to deal with, Id rather there be a direct number to the buffalo office. And we did have to stay on top of the billing office last time because they were billing things as though they were from Syracuse for each visit so it looked to be out of network but they always fixed it when I called. Not a single nasty person, everyone was great and understanding from start to finish

Review №5

2021-11-18

Worst experience with a financial department that I have ever encountered. Received a bill stating a charge was never paid and attempted to contact them through their patient portal which is also only ever half updated and not checked. Could not reach by messages or calls for a month. Finally, when I spoke with someone I asked to go through the itemized charges on the account. I had called 3/10/21 to make sure the balance was zero before proceeding with IVF but then received a bill for services from 1/25/21 in 7/21. The rep in the billing dept advised it can take up to 6 months for a charge to show up and confirmed I called 3/10 to pay off the remaining balance (which was not cheap). Be aware the payments you make are not always applied to the charge that you think they are and make sure you keep your own VERY accurate records of charges and payments. I will not be working with them again, it has been nothing short of a nightmare between ill communication and a poor excuse of a billing dept.

Review №6

2021-03-18

I WOULD RECONSIDER HAVING A CHILD BEFORE I RECOMMEND CNY. While their office staff is very friendly, any interactions with the customer service reps over the phone is terrible. Long hold times before you get to speak with anyone and very poor customer service. Further, every time we had to pick up a prescription we get to the pharmacy only for the pharmacist to tell us they still need a prior authorization from doctors office, EVERY SINGLE TIME. This resulted in forcing us to pay out of pocket, more than once, for medication that we needed that day, we couldnt wait 24-48 hours for a prior authorization. My wife received treatment here for 1 year, during that time we spoke to an actual Doctor on one occasion. On top of all of this, I tried making a $2700 payment today through their online payment portal, I typed in all of my payment info and hit submit. The page said, Card Declined - Please check you information, I check to make sure everything is correct and hit submit, declined again. I think no problem, I will just call in to make the payment. Before doing so I check my bank account and the $2700 has been pulled from my account 2 times. When I spoke to the customer service rep on the phone she tells me its my fault for hitting submit twice and that it will be 1-2 days before the transactions are corrected. CNY has now taken over $5000 from me because their online payment portal declines the payments but still pulls the money out of your account. I now have $0 until they make the correction . Needless to say, my wife will be continuing treatment elsewhere. CNY only adds to an already stressful process with their poor customer service and processes. Like I said before, I WOULD RECONSIDER HAVING A CHILD BEFORE I RECOMMEND CNY FERTILITY.

Review №7

2021-08-19

Go anywhere else. Please.Two month wait for an initial consultation that was over 2 hours late on the day it was scheduled. Only to be immediately pressured into IVF without the doctor having any other information about me.I called constantly to make sure everything was proceeding as planned only to be stunned when they told me that nothing had been ready when I needed to start medication.I waited again and had to call repeatedly to get answers and they STILL havent even set up my protocol despite multiple calls.The people are nice, but this place is run so poorly. There doesnt seem to be any cross communication and you have to fight tooth and nail to get what you need. The hold times are ABSURD and their patient portal is basically a joke.

Review №8

2021-09-22

Treatments didnt seem to work for me and no other options were offered. Took 6 years with the same treatments to make embryos. Staff arent very discreet about patients information at the Buffalo location. Receptionists announced what every patient was there for out loud. Overall company isnt bad, just need some fixes.

Review №9

2020-10-01

I absolutely love this office! From the first time I stepped foot in there I felt welcomed, cared for, and I love everything about the place. Kris the NP And Dr. Chang are both AMAZING!! I love all the nurses too! We drive 4.5 hours to come here for my monitoring and I couldn’t have made a better decision by doing this! This is just a wonderful team and office!! We’re so glad we chose to come here!!

Review №10

2019-11-24

Im only giving it 2 star because when I first sign up for CNY fertility; CNY had told me that everything was paid for by my insurance. I went to get my eggs taken out in February and for IVF 2 weeks ago. Yes I have a baby on its way. But to find out a week later after the IVF I have a nice $45,000 bill. They should really take the time to tell you how much your really going be billed after having services by them; then telling u everything is paid for by your insurance. Unfortunately since Im in the middle of everything I have to continue services with them. Im hoping for now on they will be truthful on how much people will be billed for each service going forward.