CubeSmart Self Storage in Bronx
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Bronx, Bronx County, New York, US
Site: https://www.cubesmart.com/new-yo...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:8:30AM–5PM
- Sunday:11AM–3PM
CubeSmart Self Storage in other cities:
Very disappointed with the local. I am a new MTA bus operator, I right there is the last stop for the bx24. I asked the receptionist to use the restroom and her response was a complete no...there are not much options for us as drivers and with tight schedules to meet.... Please dont forget that we are first responders and weeeeee MOVE NEW YORK. A little consideration please.....
I have been a customer at the 1260 Waters Place Cube Smart for several years. I started with a small unit and later moved to a larger unit there. From day 1 I was greeted and assisted in all areas by Ms. Angie the manager. She is always pleasant to talk to, professional and knowledgeable in all areas. The entire facility is very clean and there is easy access to all units. My experience was Great!!!
Great location for all your storage needs. Angie was very helpful setting me up. This royal treatment wasn’t only to get me in the door, the excellent customer service from Angie is still there months after my first visit. You’ll also be happy to know this Cubesmart is always clean.
I would highly recommend this location and place. I have never rented a storage unit before and I must say, I was very confused on how to do this. When I got there, Angie was so amazing. She was patient, kind, friendly, and very knowledgeable. She took the time to give me and my fiancé a tour and showed us everything, even made sure our code worked. She made this process so seamless. CubeSmart is very lucky to have found such a wonderful employee. There are not many people like her in this world. She made us feel comfortable and secure. HIGHLY RECOMMEND!!!!!-Melissa B.
My wife and I are a fairly new customer, and when we initially met Angie, she was an amazing help, and very kind.When we got our unit, we didnt get to use it right away because we went on vacation. However we got back and tried to use the unit, but the key wasnt opening the lock for some reason, even though Angie thoroughly opened the lock with us the first time we got it.Angie was thankfully there on site and was so nice and understanding. She tried the lock herself a few times, and it didnt work. Instead of her giving us a problem, she was so understanding and fixed the problem right away. DO NOT UNDERESTIMATE Angie !!!! She may look like a little fashionista petite older woman, but let me tell you, She was a boss lady, and grabbed her tools and started cutting the lock. I was almost tempted to ask at first so I can do it for her, but she certainly did not need my help. Angie deserves whatever credit, raise, or promotion she can get!! She is definitely so helpful and welcoming.
Moving into town and had to store some of items before moving. The personnel, specifically Angie (on-site representative), was super helpful and was able to provide easy access and anything in her power to help with the storage process. On top of everything she is super hilarious and willing to go above and beyond what was expected of her. Space is clean and organized, will be coming back if I ever need to store my stuff in the city!
The manger, Angie, was AMAZING. She helped make a very difficult time & move less stressful. ANGIE and her STAFF was so helpful. The facility is clean and well maintain. The storage units are excellently kept and functional. I would recommend this location to everyone.
Id been a Cube Smart customer since January 2020 and Im just able get in to write this review. I must said, Ms Angie Caballero is such a caring person. She had comfort me during this transition of losing my home due to a fire and losing my father who had died in California. She allowed me to vent and cry without judgement. She has great customer service skills as well. Shed informed me of all my rights pertaining to becoming a Cube Smart customer. Ms Angie has still up to today, 11/25/2020 hasnt change of being courteous and providing service with a smile. Also Ms Liz Morales is very welcoming and friendly too. Great service, clean atmosphere and I truly will recommend coming to 1260 Water Place Cube Smart Storage.
This is the first time I’ve ever rented a storage unit and let me tell you, this was such a fabulous experience. Eileen was very detailed and explained everything thoroughly and gave me a tour to show me where everything was. I got a follow up call from Angie in the morning and told her I will be in later after my haircut. When I got there, she complimented me on my haircut. Their customer service is top notch and would highly recommended this location to anyone.
The staff are helpful and kind. I love Angie! She is friendly and explained everything clearly. No surprise fees. Michael, general manager from another site was there the day that I signed up. He is an example of teamwork no matter what your title is. Love this staff! The facility is clean and accessible.
I lost half the contents of my storage unit following storm Ida due to backup of sewers/drains. I was not promptly notified. I received a voicemail message to call the facility over the labor day weekend which when I did nobody was available. I called Tuesday and was made to understand that my contents were probably damaged because there was water all over the place. I arrived Tuesday after work with three family members to clean the unit and throw the damaged contents into the street. There was mold already growing on my possessions. No additional carts, cleaning supplies, help, ANYTHING was provided by Cubesmart. I wasnt even given the courtesy of a reduced bill for the month when clearly I could not occupy the unit. ABSOLUTE DISGRACE!
Angie was especially always helpful and courteous as well as professional. She is an asset to the Waters Place office and not sure why she is not a manager! Tanya and Eileen also great. If needed storage in the future, would definitely return to this location bc of Angie. She keeps the units/office clean and sterile and is prompt with information and a delight to speak to. Best Customer service!
Very clean facility with helpful staff! Angie the Manager at this location walked me through the facility and provided a very thorough explanation of the storage unit sizes, hours and how to access my unit. She then went over the charges and agreement, explaining everything clearly and broke down the details for my enrollment fee and then my monthly fee. Super pleased!
Needed to rent a safe, clean, modest space to store that was close to home. From the minute I walked into 1260 Waters Place in the Bronx and was greeted by Manager, Angie C., I felt the ease of a great burden. Angies courteous and professional disposition reassured that I chose the right place to serve my need. Thank you, CubeSmart. No doubt, Angie C. is a most valuable asset in your organization!
I wish that you had more stars to give! I’ve never had a greater experience at a very trying time then I did at your facility. Tanya Aviles is certainly an asset to your company. She made me feel very comfortable, helped me to understand all of the paperwork and showed me everything I would need to know when I’d be coming back with my belongings. I was quite impressed with the cleanliness, lighting and easy access to my unit. I had gone to several other storage facilities, and did not feel comfortable and knew even less walking out then I did walking in!!! Your facility was by far the best, and I strongly believe it is due to Tanya’s knowledge, kindness and patience 😊
The experience was very good, angie caballero the manager was extremely thorough,explained everything well and to the point. Guided us in all the choices as we were new to getting a unit. She is an asset to the company. I wish there were more people in places that have excellent customer service skills, as she does and a kind and pleasant mannerism. She made the experience easy. She is the best!!!!
This self storage unit is absolutely great! The service I received from Angie was amazing! The units are absolutely clean and well-kept. When I have any questions or concerns I feel that my needs are quickly resolved. Angie is very professional and explains all the procedures of maintaining the unit. I recommend this self storage unit to anyone who expects a professional courtesy.
Service is outstanding Lyz & Angie are great. I love the easy access. Cant complain I’ll be back for more and I will definitely recommend as many people as I can if I could give you a 10 star rating I would but unfortunately you only have five stars keep up the great work and thank you for everything
Stay away. No flood insurance and inflated prices. Horrible customer service. I moved to extra space storage and got a bigger unit for half the price cubesmart was charging me. AND EXTRA SPACE HAS FLOOD INSURANCE, HIGHER PAYOUT FOR DAMAGES AND CHEAPER RATES.OVERALL EXTRA SPACE IS BETTER IN EVERY WAY.Horrible experience with cubesmart. Lost about 4k in items during flood and insurance didnt cover. Wont have that issue with EXTRA SPACE!
Thank you Tanya and Angie at Waters Place for making me feel like I was moving my items home. We have never used a storage facility before and you made everything simply perfect, easy, user friendly and I understood all the paperwork that was presented to me in a very clear and precise manner. You took me through the beautiful, clean facility and guided me through the process of the safety of the lift and gates and locks and keys. Our units are clean and just the sizes we needed! Our move in went well and I always love to see your faces when I come in and out to our belongings. Your kindness and ability to do your job with a HUGE smile and friendly way is what all businesses should ALWAYS BE ABOUT! I commend you for the job CUBESMART is lucky enough to have you do for them and I am confident that Waters Place is in good hands!
Angie Maldonado gave us stellar service. She was kind, professional and so helpful. Moving is stressful and she made this part of the process so smooth and easy. She is a Godsend. Every customer service person should be like her! Thank you and we hope she is acknowledged for her outstanding work. She really went above and beyond!
I would never, ever have anyone that i know that needs a storage unit to give them this location or any location of cubesmart self storage. 1. they give you a smile, then charge you a deal, and then after awhile the reception will give you a look like if you dont like it . tough!!!!!!!
Now this place is impeccable, everything very accessible and convenient, both managers where kind, but Angie was very helpful, gave me a tour of the premises and she show interest even when I was not convinced.She was great, I have experience with CubeSmart before, in NJ , the staff really reflects what the pamphlets say. Good job CubeSmart.
I am the owner of SERVPRO of Northeast Bronx. We use Storage units for our clients on a regular basis. There are many choices in my area for storage. I recently had some questions and needed assistance with closing and consolidating some units after we had assisted a client who was a fire victim. Eileen, the office manager, was awesome in helping my staff and myself in not only consolidating the units, but also in accessing the unit that we no longer had a key for. Eileen was a credit to her position, and she has won my business for the future. GREAT JOB!
I just got a new storage unit at one of your locations in the Bronx (store # 6784) and was helped by Angie Caballero. I have to say I have NEVER had better costumer service in my entire life! She was the most polite and helpful person I could have ever asked for!!! It went from an experience is was not looking forward to, to one of the best I’ve ever had!!! She should be the face of the CubeSmart company!!!I will definitely be referring people to this location strictly based on her knowledge and performance helping me today! Excellent job!!Sincerely,Michael Hooks
This is a great storage facility. Great location, pricing and great staff attentions. I was looking for place to store my things and other facilities were really pricing and a little far from my home. Luckily I found cube smart at water place and got what I need it. Easy access and the place looks super clean and organized. I would recommend to anyone who needs a storage.
I was greeted by a wonderful woman named Angie . Angie explain to me everything and more that I needed to know about the storage facility. I had gone to another cubeSmart and was very dissatisfied in which the employee explained hardly nothing to me. Im so happy that I looked into other places and Im very happy at the storage facility that I have picked at Waters Place. Angie is a gem and I would highly recommend to anybody that asked me about CubeSmart that Waters Place is the place to storage your things.
Super happy and satisfied with your reservation with this CubeSmart location. Angie was so helpful and friendly. The place is pristinely clean, secure, , provides all packaging supplies, andddd we get 1 free truck w/driver that we can use for the first 2 weeks. Thanks CubeSmart!
Ms Angie was great got me what I needed and shared stories about our children and grandchildren. Rented a bigger one than needed and thought it was a bit pricey per month yet the percentage for first time was good. Its also near my home and I needed to clear things. Tks
Very friendly service, even at end of busy day. Clean and organized facility. Feels very secure and the gates provide convenient access. Would be helpful to explain the insurance policy in online materials for budgeting purposes. Also they were initially hung up on my address being about to change, because Im in the midst of moving, which seems like a common occurrence for those in the market for storage units. All in all a good experience though.
10 STARS!!!!!!I was fortunate enough to be greeted by the General Manager. TANYA AVILES and the Manager. Angie Caballero as I entered the Waters Place facility in the Bronx There greeting was so warm I forgot I was there to get storage space for some of my miscellaneous seasonal items The location exceeded my expectations It was spotless and organized Im a pretty thorough person so I even checked the rest room and it too was impressive In the very short time I was at the front desk my paperwork was filed and I was all set I would recommend this location to anyone and look forward to a long relationship with Cube Smart
After a stressful drive from NJ and arriving at 3:55pm when they were closing at 4:00pm on Sunday, Angie C. (Manager) was very helpful and stayed with us an additional hour past her shift. Thank you Angie for your dedication to your customers! Also, the facility is very clean.
I highly recommend this self storage location. Its very clean, neat and organized. I signed up with Jamie and she was very friendly, thorough, and informative. She answered my every question. The location and hours are very convenient. I look forward to utilizing this storage facility for years to come.
This place is clean and presentable with multiple entrances. The worker i dealt with was incompetent. There was apparently a glitch in the system. I had made a reservation prior yet it took HOURS to get me set up. The worker refused my suggestions to call tech support initially, until 34 minutes later she relented. She gave a hard time allowing me to do a paper contract (which i suggested after the 2nd hour of waiting) and allowing me to pay by credit card with a paper receipt. Had no idea what to do.
I had reserved 2 units for a move. I went there on a Sunday morning since their states hours were from 10-2. I arrived at 10:30 since I had work at 12. The doors were locked, I called cs, they tried calling the person on duty, but they never answered. Now scrambling and in panic mode, I went to another of their facilities. I was moving the following morning and was going 1.5 hours North and wasnt sure if Id make it back office hours. I transferred my reservation to get the promotion 1st month free for 2 units @ $130, did I get the same promotion....NO...they wanted $260 for the same units. So I left and wound up leaving many things behind at the curb.
This is the worst storage facility in the bronx. i have had nothing but trouble. Since day one. Pad locking the unit for 2 days late. The security gates not opening to access my unit and Tanya stated drive through them its ok if u break it, it happens often. ANgie is constantly apologizing for the continuous errors made by them claiming to be human we make mistakes.
I would like to give a 5 star review to the Manager Angie,she is absolutely wonderful,kind and compassionate,she remained at the facility long after her sign out time when I needed emergency storage,if she did not wait on me to get the paperwork done I would have been stuck with a truck load of stuff,thank you Angie,from the bottom of my heart!....updated,I cant seem to find the site again for a positive review...Angie and Tanya came through once again for me, was faced with access to my unit issues,they both came together to save me hours of stress and fatigue,my most grateful appreciation to them
Total reviews rating 4.7
149 Reviews for CubeSmart Self Storage 2023:
Review №1
2022-02-15I must say that Angie and the manager at this site are fantastic facilitators. They have made my experience here at cubesmart very comfortable especially during stressful circumstances.Love this location, very clean, organized and the service is so warm. Theres never been a moment where Angie has not been understanding and helpful.Thank you, thank you so much!Pedro
Review №2
2022-03-22I have been holding a storage space at CubeSmart located at 1260 Waters Place for approximately 2 years now. I must say that the staff at this site is courteous, efficient, and professional. I have had the pleasure of closely working with the manager, Angie Caballero. She maintains a diligent staff and witholds all the qualities ive mentioned. It has been a wonderful experience storing my items at their site safely knowing that they maintain contact with their consumers immediately in case of any emergency.I recommend Angies site to anyone who is seeking a clean and safe environment as well as efficient staff.Angie keep up the excellent work 👍
Review №3
2022-02-05Good Morning Future RentersI was at CubeSmart this morning renting a space and had the honor of been attended by Jesse. He was pleasant the minute I walked in, knowledgeable and efficient. Thank You Cube Smart for having employees that make your experience great.
Review №4
2022-06-16From the start, Angie was warm, inviting, and helpful with setting up my storage space. The unit was clean and ready to use. She made the experience easy and convenient to store furniture before moving. Thanks!
Review №5
2022-04-03Very clean and the staff are very nice and helpful. Both Angie and Felipe are great and took the time to show us around . Felipe helped us the next day when we couldnt find our storage room. Thank you!
Review №6
2022-03-16Angie is a life saver! She provided exceptional customer service , explained everything, and answered ALL my questions. If youre coming here definitely see Angie, shes amazing!
Review №7
2022-07-01The team at the location at 1260 marconi street In Bronx are excellent. They give great service and are responsive. Angie and her manager are helpful and responsive.
Review №8
2021-11-29Today was the last day at 1200 water place facility and was sad to go. The staff was incredible. Dealing with the aftermath of hurricane ida was horrible. The loss of many of my belonging was frustrating for me and many other . I want to give a special thanks to Angie Caballero who was so helpful and sympathetic to me any many of the renters at this facility.She is very good at her job. Just wanted to thank her if I need to rent another storage unit It will definitely be with cube smart.
Review №9
2022-02-18My experience was amazing from when I entered the building. Angie greeted me at the door her professionalism is amazing her politeness the way she spoke was very professional.
Review №10
2022-02-21What was great about my experience was cubesmart is close to my residence. The value and size of the room I am renting is good. And manager who assisted me was awesome...