Delivery
Yes
Empire CJDR of West Islip in West Islip
Categories
Location on the map
West Islip, Suffolk County, New York, US
Service options
In-store shopping
Yes
Accessibility
Wheelchair-accessible entrance
Yes
Offerings
Oil change
Yes
Repair services
Yes
Crowd
LGBTQ+ friendly
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 631-635-1166
Site: https://www.shopempirecjdr.com/
Related: clock repair services
Site: https://www.shopempirecjdr.com/
Related: clock repair services
Opening hours
- Monday:10AM–7PM
- Tuesday:10AM–7PM
- Wednesday:10AM–7PM
- Thursday:10AM–7PM
- Friday:10AM–7PM
- Saturday:10AM–7PM
- Sunday:11AM–5PM
Comments (199)
Just got 2019 rami would like to say thank you for a great buying experience (Mike Dougherty) this is my 4th truck form this dealer was VW and now Dodge never a bad thing to say. they gave me great deal worked with me in every way they could.Very happy with the truck been wanting this for a ling timeI found All the people working there are nice and helpful.so thank you again for being a good dealership.
I walked in taking a shot in the dark in a COVID car market, having firm numbers in mind I was willing to pay. Gabe Rodriguez and the team at Empire CJDR, met me where I wanted to be and made the whole process as easy as possible. Much appreciated.
Brought this car oct 2021 used and i already had to bring it back to the dealership 3 times for light problem. Second week of december my passenger headlight stop working so i went in and told them the situation. The guy helping me was like you may not habe warranty for it. He wasnt helpful so he told me to wait and called to see if i have warranty. Find out it did have warranty so they order a new part and everything was fine. Its now new years eve and the light that “they fixed” is burned out again and on top of that my warranty since the car is used runs out december 31. I had 4 cars in my life never had this much problems before. I will be going in tomorrow to see what they say if not i will be making calls
I drove 2.5 hours from New Jersey because Kelvin at Empire gave me the best price on a 2022 Wrangler 4xe in the entire NYC metro area. Others closer to my home wanted to charge thousands over sticker price! Kelvin and Diego were awesome to work with and I would gladly come back for another car!
I got my new Jeep Grand Cherokee at Empire CJDR and the experience was 10/10. Marvi made the whole process simple and easy. Thank you for the great service.
Best experience I ever had buying a car!! Justin my salesman and Kyle the general manager went out of the way to make me a satisfied customer. I traveled all the way from New Jersey to get the best deal and the best service. Thank you guys for everything … I’m super happy with my new car !
I worked with Michael to lease a wrangler and he was extremely professional, courteous and really listened to what I was looking for. I had gone to two other dealerships, the first one talked down to me and dismissed me saying this car and place might just not be for you when I didnt agree with the price he was giving me. Michael was great to work with and really made me feel like I was appreciated and valued. Would 100% recommend him to anyone!
My car had a problem starting one morning and I called the dealership I spoke with someone in service luckily I was able to come in that day! The service was quick and professional. They gave me a courtesy ride back home which I was able to do some household chores...No waiting at the dealership for hours🤗 and a ride back to the dealership to retrieve my vehicle. Robert was very helpful with a great disposition.I would definitely recommend their service 👌 thanks again CJDR of West Islip keep it going!👍👏
We had just purchased our first Jeep Compass from Empire CJDR, when we first went their it wasn’t a great experience so we left, shortly after us returning home Empire had called us and I explained why we left and they were very apologetic. They got me in touch with a gentleman named Alexander and I couldn’t of been more happy with him. He was very honest and understanding of what we were looking for. When I had questions he would answer them right away. He got us into a better vehicle then what we were looking for and the price was exactly what we wanted. I would recommend Alexander to anyone. He was very knowledgeable about the car we had purchased which Ed help a great deal! Thank you Alexander.
The whole experience from start to finish was wonderful. Kyle was very personable and made me feel welcome even when there was an incident that had just occurred upon my arrival. He connected me with the sales guy Manny who was even more a pleasure to work with. Manny answered all of my questions and was completely honest with me. I am so happy with my new purchase! I will be referring others to this dealership in the future. I wish Empire CDJR continued success 🌻
Kelvin was our salesperson! It was such a pleasure dealing with him. Very personable n knowledgeable. Had a few laughs too. The finance manager ( sorry, forgot his name) was great also! This is the second vehicle we purchased from your dealership in less than a year! Thank you for the fantastic service!
Celina did a great job of getting me into the Jeep Wrangler Unlimited 22 I wanted. She was honest, direct and prepared me for everything Id need to complete the purchase so there were no surprises. Everyone was pleasant and I never felt rushed. It was a painless experience. She went out of her way to make sure I was a satisfied customer.
My family and I had a great experience with Ariel in regards to doing a trade in for a newer grand cherokee. Everyone from the beginning was very nice as soon as we walked in. He took the time to get us what we wanted and I just wanted to say thank you again for everything. The finance representative also took the time to explain everything thoroughly to us as well. Highly recommend coming here for the best service and deals possible! Very happy with my new jeep!
A big thank you to Vinson Noel for helping me purchase my first car. I am absolutely in love with it! He was very thorough with explaining details about the car and even helped me set up all my personalized settings in the car. He is a great salesman to purchase your new car with! I am so happy with my decision! Thanks empire Jeep!!!
I had a very pleasant experience working with Empire CJDR of West Islip. Josh (my sales consultant) made the process go by so easily, he was straightforward and did the work to find me the car I wanted. He helped me every step of the way. They even had my car dropped off to my house!! The gentleman that dropped it off (Manny) was such a delight, he took the time to explain all the paperwork to me and helped me setup my car upon delivery. This was my first time working with Empire CJDR of West Islip I will most definitely be working with them again. Highly recommended.
I was looking for a Jeep and saw this one.With the help of Aisha the process was easy, no pressure and no surprises. Finance dep. did a very good job and got the loan that I needed. And a plus for Jovan the manager that helped finalize a very good experience. Just a note the place is always packed, but that is to be expected when they are the best car dealer around. I will always go back for service and parts. Keep up the good work.
Walked in and met with Kim and went home with a new Jeep! Very pleasant experience as a new customer, everyone was eager to help and make my car buying experience top notch. Kim treated me as a friend rather than a customer and advised me based upon her expertise rather than her making a sale. I appreciate the no pressure attitude and kindness I received from Empire. Will recommend to others and will be a repeat customer!
I just wanted to take a minute to rate my recent experience at Empire Chrysler Jeep Dodge Ram of West Islip. The entire process from start to finish was very smooth and could not have been easier. More specifically I would like to give high praise to my salesman Justin Pasquariello and the sales manager Josh Haynes. Both gentlemen were very attentive, friendly, professional and genuine, I truly feel I got the best deal. I could not have asked for an easier process and a better experience. Both men were great!
I had a great experience at Empire Jeep thanks to salesperson Kimberly Jaramillo. She’s so dedicated and made sure I was called when Empire received the car I wanted. When we got there, she made sure we were comfortable and answered every single one of our questions.Finance Manager, Diego Ortiz was also so helpful and helped us get the best rate.Truly thankful I got such great service and extremely happy with my car!
Thank you, Kimberly Jaramillo for exceptional service with helping Albert get his Ram 1500 Big Horn Quad cab. She helped Albert throughout the car buying process and as a result he leased a new car. Empire CJDR made buying my car so easy. Great, helpful, and knowledgeable staff got me in and out with the car I wanted at the price I wanted. Little Kim thank you for everything. Albert is very happy with the truck!
This was my first time at this dealership. The salesman that helped me was Kameron. He was very friendly, had great customer service and seemed honest. I was very comfortable working with him. I felt like he went above and beyond to help me during the purchase of my new car. I would highly recommend him and this dealership for any of your car needs.
I purchased a Pacifica Hybrid and Jason Arias was my salesperson. I’ve been to at least six other dealers but there is such a dearth of inventory that I kept researching. The first visit to the dealer was to look into a vehicle that I decided wasn’t right for my family so I was going to continue my search. Jason was listening to what I really wanted and the next day he called me to say that he thought he found the car I wanted and he did. I had a lot of questions and was able to get me the answer and was so helpful. I live 30 minutes away but I will only go to Jason moving forward. We love the hybrid we purchased. I have three teens who will all be driving soon so we will need another vehicle. The first place I will go to is Empire in West Islip and I will only work with Jason Arias. He has a calm, informed and interested style. I’m sure you will be very pleased with what he can do for you.
Gabriel was great! He answered all of my many questions. He was very thorough and made sure I had everything I needed to help me get the car I wanted. I highly recommend requesting him when you go for a car. Everyone at Empire is very helpful as well!
The experience was just great. My car dealer Aisha Green, was nothing but excellent. She took her time helping me out choosing the right car. She even was nice enough to have my car new car dropped off to me. Thank you so much for the great experience.
Working with Aisha was a seamless experience. I didn’t feel pressured or rushed into a decision. She took the time to explain everything to me thoroughly and made the process of trading in my 2016 jeep and into a brand new jeep more than enjoyable. She is personable, warm, friendly, and knowledgeable.Thank you so much Aisha for being so patient with me during the process. You are a total rockstar and Empire Jeep is lucky to have a saleswomen like you.
My experience with this dealership was exceptionally outstanding. I had a great experience with Celina during this process. I appreciate her patience and concerns for my needs. She is a great salesperson and I would recommend Celina and her team to anyone.
I have to say at first I wasnt to happy about my experience, unfortunately what happened was out of the sale women and managers hands. Both Brittany walker and Josh Haynes did great by me. Both of them worked with me and were able to get me what I wanted. Their patience and professionalism definitely changed my mind about empire. I do know we are in a tough car market especially with the limited inventory out there. But if you are the market for any mopar go make an appointment to see Brittany and she will do everything in her power to get you what you want. I must say both Josh and Brittany kept their word and did right by me. I highly recommend them and the empire group.
Great ppl, great service, great results. Got a 2020 Dodge Durango. A1UpdateUntil you need assistance after purchase. Everytime i call i get put on hold for 20 min and then the call gets disconnected. Was rold can call anytime aboit anything for my vehicle. I live in manhattan and was told i could get serviced at Riverdale CJDR. Went to get a oil change today and my maintenance package wasnt in the system. Called and got put on hold for 20min. Called back and finally got the sales associate who helped me with my purchase. He had no information or help. Told me the finance person could help me bit he was busy. Told me he would call me back and no call back. I guess once they fot my $10k and got me out the door i wasnt worth their time anymore.
After visiting multiple dealerships, Empire was the only one that treated us fairly, was up front and had the best prices! Im so happy I decided to leasr my car with them and will definitely be going back when the lease is up.
As we all know, shopping for a car during this time is unbearable, between the up-charges and the scarcity of vehicles.But Vince and Jay at Empire Chrysler Jeep Dodge Ram of West Islip, made my experience one to rememberThey were swift and honest. Something you don’t find at dealershipsThey understood my budget and did their best in securing me a reliable car for my family and I, and I’m forever gratefulThank you for the experience and I’ll be sure to refer my friends and family to this location.
Empire jeep has taken advantage of my son with the purchase of my sons new Jeep. Let’s face it some cars come off the assembly line faulty. But instead of doing something they have made excuses and lead this poor kid around the corporate nightmare merry go round! He has had a rental car for months now! Which Jeep will not pay for until after they prove there is an issue with the car, what they forget is the car has an app, that tells the owner what the car is doing, first time it hadn’t moved in weeks! Second time it moved once. Third it’s still sitting. He could wait for months for the loaner car but he is still responsible to get to work. Something I cannot say for the staff at Empire jeep! Their technical teams are NEVER in! So today we have had contact with the better business again to reply to Empires farce that they only just got the Jeep!! Yes three weeks is just got but after the 3 rd time in less then 6 months!! So if anyone else has gotten or thinking about getting the hybrid Jeep DO NOT allow your kids to go Farr don’t go to far, because it just shuts down!!! And Jeep isn’t aware of any reason why!!!Oh they also call and offer free tanks of gas for positive reviews! I was wondering how did we miss such shady dealings!!
Upset, no Dodge service center ever seems to fix my car. Recently took it in because it turned off on me at a stop light and kept directing to shift to P. My first thought was transmission. Took my car to get checked, was told my car was taken home by a mechanic, Im like ok maybe its to see if it turns off on him while driving. My car is ready, I pick my car up and they told me they couldnt duplicate the problem as always. I noticed my license plate holders were taken off my car and broken parts of the license plate holder was evidence of that. I left my car there with the license plate holder from where I purchased the vehicle, I got the car back with no license plate holders but some broken parts. Why did they touch that to begin with not that its expensive but why touch anything that has to do with the license plates. Not happy-- looks like plates probably were taken off and my car was taken for joy ride. Never ever going back there again or to any dealer service center, I have been so dissatisfied with the service.
Very attentive dealership. The whole staff always asks if you need help and answer your questions on all vehicles in stock. Gabriel R. sold me my first 2021 Dodge Charger and I absolutely love it. He did an amazing job from walking in to handing me my car full with gas. To this day he answers questions on my new vehicle.
Been a customer for last 5 years, they always sent me coupons for services. today they refuse to entertain their own coupon. clamming coupon code is not correct. the coupon code found on their own post card they sent at my home. Service guy tried to up sale $900.00 job which is not factory recommended but recommended by dealer. Never going back to this dealership again.
Cant say enough of about the recent experience I had at Empire CJDR of West Islip. Purchased two used Jeeps (Cherokee & Wrangler) and the entire team was extremely helpful. Treated me like family and wouldnt let me leave until I was 100% satisfied with everything. Received several follow-up emails and texts making sure I was still happy and that the cars were perfect and if my family enjoyed them. A++ team from Sales to Service and Finance. Will absolutely purchase again when the time comes.
I cannot speak to the sales team but the customer service department is either understaffed or overwhelmed and possibly both. This is not a complaint about any specific person but rather the challenges they are facing. Scheduling an appointment takes much longer than it should. I have my vehicle serviced by them regularly and find it next to impossible to get anybody on the phone. Leaving a message in the voice mail box have never resulted in a return call in a timely fashion. As I type this now, I have been on hold for over 10 minutes. If it were not for the proximity to my shop, I would have stopped going here long ago. Not sure what could help them correct these issues but I can only imagine the stress that the staff and customers face on a daily basis.
The Sales experience with Michael Dougherty was impeccable. He was courteous, efficient and dedicated to making my purchase fast, thorough and very easy for me as the consumer.. A great salesperson, with so much attention to detail and respect for me as the customer.. Highly recommend!!!!
The car service experience has been really bad for us both times we went there. The first time we went, an on site personally schedule appointment was not on the system and parts were not available as a result. So we needed to come back again.When we went with our other car a couple of weeks later, they have changed the wrong parts at the service, wanted to charge us triple the amount of the fixed rate until we complained and finally we were suggested to come back again and change the wrong parts at our expense. Really bad customer experience.
Vinson was very professional and personable, took the time to answer all my questions and did an excellent job to get me in my new Grand Cherokee Overland. Would recommend him and Empire for anyone looking into Jeep ,Chrysler vehicles. Thanks. Bert Gordy
I had a wonderful experience working with Kyle Cadolino and Briitany Walker. They worked very diligently to get me into a Grand Cherokee Overland. They made the process seamless and in a very professional manner. I highly recommend this dealership
I bought my car in for services on different occasions. Tried them once twice and no longer having Empire Service my Jeep! It’s not the mechanics, it’s the service advisors in addition, to the manager William in which doesn’t return calls or texts. He holds a position in which he is not held accountable for. I was charged a diagnostic fee in which I paid. Left the establishment that day, the next day I had the same problem still occurring. I called and Rob said I would have to pay for another diagnostic/ why I paid and I’m having the same problem! I bought the car and was treated unprofessionally and was being texted by the advisor in cap/ letters … who does that! I requested to speak to William he’s the manager and nothing!! I was not paying for another diagnostic fee! I later received a bold all caps text pick up your car no fees added. By the advisor. In midst of all that again received a text in caps that my car needed work/ part that was going to cost me under $3000 and there was no certainty if that would fix the problem. And why would I want to have you the dealer fix my car again?
My experience there was somewhat affected by an inventory hack that occured for CDJR which delayed the arrival of my car by 5 months, I acknowledge that is no fault of the dealership. Throughout the time waiting, the staff was apologetic for the mix up.When finally there though, nothing was done in the way of acknowledgement for my hassle. My trade was low balled (offered 3k less than KBBB trade value), we waited for 4.5 hours for the processing (longest Ive ever experienced in NYS), I was not offered out of house financing, and we were borderline harassed into getting an 8k warranty (commission on their end is exorbitant, additionally they earn on inhouse financing). Their interest rate was not competitive or commensurate with my credit score and income. Because I was 2hrs from home and had waited 5 months for a car that was not available on the east coast, I signed on the dotted line to get the car and get out of there.We are savvy consumers and the truth was, we did not want to jeopardize securing the car that was an end of its model design and in high demand, not to mention worth 10k over the sticker we had put a deposit on. They did not pull one over on us. If you choose Empire, be prepared for a lack luster experience and will be subject to the all of the stereotypical car salesman behaviors.
Thank you Vinson Noel - who helped us with the ending of our old lease and got us into a new Jeep Grand Cherokee! We love the truck so much! It was a pleasure working with Vinson who was efficient and knowledgeable. Thanks Empire Jeep we will be back!
Parts Dept front counter employee (name?) was very friendly, knowledgeable, professional and helpful. I was very grateful with his ability to fix my 2nd row electrical outlet problem on my 2018 Jeep Grand Cherokee. There isnt that many people out there these days willing to go the extra step to help you, I appreciate that and Empire is very lucky to have an employee like him...nice job and THX AGAIN.
Unfortunately, this place has been a nightmare experience since the day I signed my new lease. They have the worst customer service and only want to find out which way they can give it to you! The service center is horrible. I took my car in for service twice and the issue was resolved for about 2 weeks then reoccured because they never fixed the root problem. I could go on and on but id rather not, just writing this to inform new customers to stay away and be very cautious with what you sign.. and btw, they wouldn’t stop harassing me to write a good google review the day I signed my lease, now I understand why..Their reputation is horrible whenever I mention my experience with others.
Very happy with my Jeep Grand Cherokee. An amazing car ! Salesman Kelvin Turcios is a very courteous and professional person to deal with thru the whole process. I recommend him for anyone inquiring about or leasing / buying your next vehicle.Thumbs up !!
I had the best experience Empire CJDR of West Islip from the time I called to the time I left with My Jeep 🚙. My salesperson was Justin who also was amazing. Ive been to a lot of dealerships in my life this was by far the best experience I have received. Thank you Justin and I will definitely recommend anyone to come to you. Im going to bring the Mac and cheese 🧀 soon....lolRonika
Great service, and very informative! I was very pleased with my sales rep Kam! Thanks for all your help
WOW! I recently visited this dealership and was blown away by the service from not only my car salesperson (Carmen) but also the finance guys (Kyle and Josh). I honestly didnt think Id be able to walk out of there with the car I really wanted at what I was willing to pay but they made it happen. This dealership experience was incredible. I can not truly thank you guys enough. I AM DRIVING MY DREAM CAR!!!!!!!!!
Joe D was very helpful during a major mechanical breakdown with my Jeep Cherokee Latitude. He encouraged me to contact my insurance company to help resolve this matter. The outcome was a positive one. Thank you for going above and beyond during a crisis.
I cannot say enough about my experience at Empire in West Islip, I was looking to turn in my lease for a newer Grand Cherokee, after going to the same place for all my leases and not getting the results, I decided to go to Empire where I met Marvi Turcious who greeting me right away and made my experience from start to finish so easy, He is extremely knowledgeable and a great salesperson, which is hard to find now a days, Im sales manager so i know from my own experience. Thank you again I will definitely be recommending Marvi to all my clients and friends!
Don’t come here if you’re a first time car buyer. They definitely took advantage of my lack of knowledge on financing and now they won’t pick up my calls when I need help. Definitely misrepresented the pricing and did not inform me.
Vinson and Dan were very transparent and extremely fair. He was able to get me into new truck at the exact payment i wanted and also threw in warranty and maintenance. I would totally recommend this dealership to friends and family
I had a great experience with the service department at Empire CJDR . I want to thank my service advisor Joe Deguire and the Service manager Will Polanco for outstanding service. I brought my vehicle in because my radiator was leaking and I was also losing power steering fluid. Within 24 hrs they had diagnosed both issues with my Jeep and got every covered under my extended warranty. In the end All I had to pay was my 100 deductible and nothing more. They provided excellent customer service and I was very happy with the work preformed. Thank you again for taking care of everything.
Kelvin Turcios was great and understanding. The best salesman I’ve ever dealt with in every aspect. If you are looking for a new or pre-owned vehicle he is your guy!
Since the very begining we felt the good vibe inside the store but the sales rep named Kelvin is the best of the best. Friendly, willing to answer any possible question through the whole process and after. Definitely I will recomend this place. Ill give him 5 stars in customer service. Thank you!!George
This is literally the worse dealership ever. I will never come back here. According to my lease agreeement, I get a free oil change at 15,000 miles. According to the people that work here it expired, and I am not entitled to it. I am basically being punished for keeping my miles low. Dont even get me started on the last time I was here ..
Great service! Chris Marino takes care of me right away when I need even with short notice. Great staff. Javier made sure I got great service. Thank you guys! A+
I just recently purchased a 2022 Jeep Grand Cherokee through Empire Jeep. My salesman was Kam and he made my experience at Jeep very comfortable and relaxed and friendly. I absolutely love my new jeep and would highly recommend Kam at Empire Jeep
We had an excellent Salesman ( kam N)One of the best Salesman we had ever dealt with we also got the SUV of our Dreams just in time for mother’s day and Birthday Thanks for everything!!
I have a pleasant experience with Gabriel and Nick for leasing a new vehicle that it provides the promised price as advertised that I want to give them highest praise for their work.
Excellent Service from beginning to end with our purchase of a Dodge Durango. Especially Kam Naderi went above and beyond to fulfill all of our needs that made us extremely happy.
Outstanding purchase process! Justin Pasquariello was a pleasure to work with and the finance team had me in and out in approx 2 hours.
Drove in unexpectedly, met with kam and jason they were absolutely phenomenal! They have made me the absolute happiest customer ! I love my new Grand Cherokee
Enjoyed my experience , Kim was very helpful and wonderful!! She made my experience very easy and I walked away very happy and with a great car!!
This dealership just tried to sell me a car that was already sold. They took all my info and a $500 deposit, I came back to pick up the car the next day and they tell me it sold out of state last month. When asking for a reimbursement on my deposit they tried to charge me the 3% credit card fee. Waste of time.
Empire JCDR is the only place to get your car. Went to other dealerships and this one was by far the best. No pressure, no games. Just straight to the point. Vinson (not a typo) is the man to go see. He made everything easy as possible while staying in contact throughout the whole process. You won’t be disappointed.
Alex and Jay were great to work with when looking to buy or lease a new truck. They got me into a beautiful 2022 RAM Night Edition. They were very attentive and helped me throughout the whole process. I am very happy with the service I received and will definitely do business with them again. Thanks again!
Super friendly service dept. Joe Deguire took care of me and treated me like I was their best customer. They now have a customer for life.Specifics of the issue:I have RAM 1500 Quad Cab that was purchased from Security Dodge. There was an issue with the front gas tank strap frame out rotting out and potentially having the gas tank fall out of the car or create a gas leak- both are fire/explosion hazards. This is a known issue with my truck and RAM extended the warranty for this specific issue to 144 months. Called Security Dodge service dept. and told them the truck was bought there and explained the potential life safety issue, the best they could do was get me in for March 2022- Recommended I call another dealership. Called Empire and Joe had me in the next morning at 7am, diagnosed/confirmed the issue, ordered the parts and fixed my truck completely the following day. The repair work is professional and properly done.Highly recommend this dealership for service and sales.
The salesman I dealt with was nice. I have no complaints about him. However, weeks after purchasing my car I received a text from someone in the finance department with my social security number, or something close to it, stating that they were having an issue processing. This happened when I initially filed the paper work as well, not sure how. My fault for even responding to this message, but I did. A week later I saw something odd on my credit report. About a month after that I received a call from the dealership, someone in the “payment department” informing me they had an issue when I picked up the car and they made my second payment. I told them they’re wrong, I made my second payment, she insisted they did. I asked for a bill if this was the case, or any type of paperwork. My request must have caught her off guard, she didn’t have anything to show. I said when you do mail it to me. Thirty seconds later texts come in from a different number, same person, no new info, just that I owe a payment. I’m not sure what scam they’re trying to run, but I will never go back to this dealership. I won’t even be returning my car here when my lease ends.
I worked with Vinson Noel to trade in my 2016 Journey and purchase a 2018 Challenger. The dealership offered a great price and trade value and he was eager to please and answer any questions that we might have throughout the process. It was smooth and as stress free as the car buying process can be. We would definitely work with them again in the future.
I was in town over the holidays and decided to look for a vehicle while I was up here. Dery in sales and Jay in finance made this one of the most relaxing car buying experiences ever, and I was able to leave with a brand new 2021 Jeep Wrangler Willy’s Edition! I had been looking for MONTHS all across the country for this exact one in the color I wanted and I’m so glad I found it here while I was in town. I could not be more happy with my experience here at Empire in West Islip!
I had to give them a 1-star rating since 0 star option is not available. Right from the get-go my experience was horrible. First they started their tricks by pressure selling me saying 2 other people were trying to the buy the truck I was interested in. Then they added almost $5000 in bogus ‘reconditioning’ fees. After negotiating I was given a price that was contingent to me taking the vehicle the same day. After spending close to 3 hours and thinking I was taking the truck the same day, I was told that they didn’t have the paperwork for the vehicle and the non-refundable deposit of the vehicle was taken to hold the car for me and I had ‘nothing to worry about’. I kept calling them to get an update but there was no update either from the salesman or the manager. 2 weeks passed and I finally got a call from the salesman who said they received the paperwork. I was in the next day to pick up the truck only for the salesman to put up a sorry face and inform me that my truck was sold to someone else. The manager had no etiquette whatsoever and refused to apologize for the sheer wastage of my time and also selling someone the truck I was told I had nothing to worry about. He did not even have the decency to tell me this himself, he just sat there hiding behind his computer. This is the worst dealership ever, and in all my years of buying cars, this is the worst manager any dealership could have.
HUGE thank you to Jovon & Manny for making the car buying experience an easy & enjoyable one. They sit down, listen to what you are looking for. They go above & beyond to keep you within your price range.They go over all possible options with you & break it down so you understand everything.Thank you for everything guys. Look forward to doing business with you both again.
In my many years of buying and trading cars, I have never experienced the unprofessionalism that is practiced here. I would give 0 stars if it would let me. I had bought a vehicle for my daughter and was left with an impression that this dealership does not care about its customers. It took nearly 2 hours to finalize paperwork, came with barely enough gas to make it to a station, rude salespeople, and false promises surrounding keys and other accessories that should come with a new vehicle. I have experienced nothing but condescending tones and disrespect, especially from Aisha. She is unhelpful, disrespectful, and presumably the worst saleswoman ever, because I will never be returning to this dealership. She has sent threatening and demeaning text messages demanding more money to be put down before the car in question was sold to someone else, and has been nothing but unhelpful in the purchase of the vehicle. She did not even bother to hand my daughter her new keys or even congratulate her on her hefty purchase. I wish I had gone somewhere else, where there is better service, communication, and overall customer satisfaction, because I did not receive it here. If it weren’t for Shawn in finance and his excellent attentiveness to the disaster that Aisha has caused, I would have walked away.
I would like to take this time to applause the crew of Empire Dodge Jeep! For going above and beyond by repairing, test driving and had my vehicle road ready all despite the looming super snow storm! I would also like to give Tom the manager for his foresight and tireless work ethic, as he and his crew went above and beyond in face of the looming storm!!! Thank you!!!!
David was great to work with! I explained what I was looking for in a car and he was able to deliver on all my needs/wants and so much more while staying within my budget! The leasing process from start to finish was made so simple and there were no issues! This is my first Jeep and I absolutely LOVE it!
I shopped around and got the best deal here at the Empire! My salesman Justin is awesome and took the headache out of buying my Ram. The whole sales team is great!! And I would highly recommend Empire for your new car/truck purchase
I don’t recommend this place. On September 18, 2021 I come at this business located at 555 sunrise Highway west Islip NY 11795. To see the possibility of being able to make a rental contract for 36 months, the deal was working with the young Felix Reyes. he was trying to do a vehicle swap. he asked me. If he had the title of the car that I was currently driving, I said yes. I also wonder how much money I had for the entry of the business we were working on. I told him that I had $ 1,000. He told me that he needed that money but I also had it in my house. Felix Reyes said that he needs both the money and the title to continue working on the application that please go home to collect the title and the money. I went and came back and handed over $ 1000 and the title to Felix Reyes. He told me to wait seated and spend a full day at the dealer from 10 am to 9 pm and at the end he told me that the bank does not respond and that I had to keep waiting, to come back until Monday I lost work and come back. Until 5:00 pm on September 20, he told me that the bank did not approve my exchange for a rental agreement. but he did not want to return my title or the 1000 dollars. I need the 2 the title and the money. I have tried to fix the problem with them and they say they will mail the check in 2 days but it still hasnt received. Please don’t give any down payment to them. You’re going to have a big problem! I still Fighting with them. I hopefully after this review this people give me a solution. Otherwise I have to got to court and Are you going to call news 12. My next step!!!
I went to go get my oil change and tires rotated today at the dealership. I was reluctant at first because they change hands with owners. The staff and the technicians are very good and very friendly. Most importantly they are very accommodating when you inquire about parts and any other information they have with suiting your needs. They did go over and above and helping me with accessories for which I was inquiring about. I give him a five plus and a thumbs up
Misleading clients, False pricing. I spoke with one of the salesperson at this dealer named Frank and was offer a deal. next day I received another call from a different salesperson named Nick and was told to drive to the dealer for a better deal. I made an appointment to be seen. I drove 2.5 hrs they knew I was driving from far away. When I got to the dealer they had no idea I was going over. When I spoke to the sales manager, I was told that unfortunately the numbers that I was given couldnt be honored. I told them that their car was advertised online for $69,997.00, but he marked it on his proposal for $75,000.00. I was no able to make a deal due the inflated msrp totally different from the advertised price. do not recommend this dealership to anyone. poor unethical sales behavior. I have purchased more than 10 cars in the course of my life and this is the my worse experience so far...
I want to Thank Dery and the whole team at Empire CJDR, since the minute I walked into the store I was welcomed, Dery was my Sales Consultant, not only he helped get the car that I always wanted but also got me a great deal. He’s very professional and knowledgeable.. I will highly recommend Dery and Sean in Finance. BEST CAR BUYING EXPERIENCE EVER!!
Worse sales and service ever.This is the second vehicle I leased from them. The first time I was happy and their proximity to my home sold me on getting a car from them.When the lease was up and time to return the car, the agreed upon price with the sales person changed atleast once before I drove the car off. I love the brand and decided to power through.9 months later I needed an oil change. I called in early November, they transferred me so many times and had me on hold for the longest. Still gave them the benefit of the doubt. The earliest loaner availability was December 3rd. I agreed and told the young lady that I work in the city and would not be back in Long Island until after 4pm. She said that was fine and proceeded to tell me that the lady would call the day before and since I was picking up so late on the 3rd they would need to get my cc info and insurance info before the 3rd.On the 2nd, no call. So I called then to inquire about if we were set for the 3rd. They had me on hold for an hour before the phone cut off. On the 3rd and leaving work to go pick up the car and was told there was no car. The cars are given out at 7am. When asked to speak to a manager, I was put on hold again only for the young lady to return to the phone to 1. Confuse me with another customer who boyfriend called and 2. To inform me that the manager could not be found however he told her to tell me I can come in on Monday at 7am.Thanks for nothing. Worst service ever. Never again. I still love the brand. I thought a smaller dealership would be more personal but that proved incorrect on my part. Save your time and money and go to a bigger dealership that values their customers and their happiness a lot more.
Thank you Kyle and Kimberly- the personalized interactions and competent service provided a great experience. Buying a car can be stressful but I felt differently at Empire! I am obsessed with my new 2022 Jeep Compass.
Empire really made me feel like a valued customer. Felix was very helpful and courteous. He made me feel like he was on “my side.” He made me feel reassured and confident in my purchase.Justin was very personable and helpful as well. He went above and beyond to help finalize my purchase.Diego, the finance manger, and Josh, a manger, were also very helpful and kind throughout the whole process. Couldn’t have picked a better dealership to go to.
Total reviews rating 4.2
199 Reviews for Empire CJDR of West Islip 2023:
Review №1
2022-02-03We had a very pleasant experience with Aisha. She was positively engaged and very friendly. We did not feel pressured nor agitated like the family next to us who worked their deal with that crazy Italian salesman(Frank). What a bit of luck was that we had Aisha. She explained to us the steps of the process, walked us through the car basics, and provided us with all answers in a very professional manner. We built a calm and engaging bond.To summarize, we are happy with our new friend Aisha and the vehicle she got us. Great job Aisha!
Review №2
2022-06-21Just want to thank everybody at empire jeep for helping me out and getting me into a new car. Me and my wife are expecting our first kid any day now. We needed something bigger and more reliable. I visited empire jeep and was very impressed with the 2022 Jeep Grand Cherokee. Vinson Noel made it very easy and stress free on purchasing this vehicle. Got me the best deal i was getting with any other cars i was looking at. I highly recommend using Vinson Noel and the Empire family to purchase your next vehicle. I will definitely be back to purchase another vehicle.
Review №3
2022-02-12Been with the Empire CJDR of West Islip family as a customer for over 5 years. Honestly speaking, they have the best approach to customer services and professionalism in the dealership industry. I highly recommend them to anyone who wants honesty, courtesy, professionalism and quality of care that meets their car needs.
Review №4
2022-02-19I had a fantastic car buying experience at Empire. Brittany was kind and welcoming, friendly and helpful. From start to finish the process was smooth and seamless. Finance managers Sean and Dan were kind and friendly as well as communicative with me on all areas. I left with the car I have wanted for more than 2 years and a great experience.
Review №5
2022-05-29What a great experience! From the moment we got on the lot we were greeted and made to feel comfortable. Kimberly, aka Lil Kim, is wonderful. She’s friendly and knowledgeable, as was everyone we met while purchasing our car. Thank you again Kim, you made this a great experience and we will be back! And thank you to Carl, Frank, Diego, and every other friendly face that made what can be a stressful purchase into a relaxed, enjoyable time and we couldn’t be happier.
Review №6
2022-03-31I have nothing but good things to say about empire, Michael Dougherty and the finance team we took delivery on Sunday afternoon of our 2021 Ram 2500. This started out in February when I stopped in to see inventory on 2500 as all trucks are in high demand and informed Mike we couldnt purchase anything until after my spine surgery around the middle to end of March.Mike had followed up with me to see how my surgery went and we discussed the truck we purchased and 2 others that were in stock. Mike understood I still couldnt drive and would have to work around my wifes hectic er schedule and he did exactly that. We couldnt be happier with the deal on the truck no over charging and they got us an outstanding rate as well. We will be going here from now on. I will recommend dealing with Mike he was straight up no bs at all.
Review №7
2022-04-23I must personally thank Kyle and his team. Aisha, Karl, and Sean who I call the magic man the manager of finance shopped around and got me the most amazing rate. I am an exceedingly difficult customer, and they were so patient with me they Really did make me feel like a king. Karl was amazing getting me in the right vehicle and understanding my needs. I am so happy with it. Aisha really went above and beyond as did they all. Kyle is the captain of a very tight ship. He was available to answer all my questions, even late on a Sunday night replying to me by email. They are all overly nice. I recommend this dealership over any on Long Island, especially in the pricing in todays market. I searched not just NY but the whole country for a 2019 jeep Grand Cherokee with 19,000 miles. Most did not have any milage that low at $26,000 the lowest I found was $34,999. Huge thank you to everyone in this dealership for being so kind and helpful. PS I never saw a used engine this clean my mechanic checked everything out and said he wont be able to make any money off it except oil changes. I did not have the heart to tell him the oil changes are included with the amazing service plan they got me! the job to replace a differential which is a big job. I thought for sure it would take at least 4 hours and he reassured me it would only be 2 hours. I was pleasantly SURPRISED HE IS A MAN OF HIS WORD. IT WAS FIXED IN 2 HOURS RUNS LIKE NEW. the WHOLE EXPERIENCE FROM CHECK IN TO CHECK OUT WAS VERY PLEASENT. Each person was very friendly and genuinely concerned I was properly taken care of. Highly recommend this dealership.
Review №8
2022-04-13Kyle and Vinson made getting my first car a great experience. Being a single mom my budget wasn’t big and limited me on what I could afford to put down. They were able to work with what I was able to afford and put me into a great new Jeep Renegade. I would 1000% recommend their dealerships without any hesitation. If your looking for people who are willing to work with you a have good cars look no further.
Review №9
2022-01-13I bought my gorgeous Jeep Wrangler at Empire CJDR. The atmosphere at Empire CJDR was very laid back and welcoming. I had a great experience working with my sales lady Celina, she made the process go very smoothly. The finance manager and Celina were both very accommodating and thorough. I look forward to working with them again in the future!
Review №10
2022-04-25I had an AMAZING experience at Empire CJDR. Vinson made the leasing process very quick and seamless. He was genuine, attentive and very knowledgeable. He kept me informed every step of the way. I am so in love with my new Jeep Wrangler. Thanks Vinson for your great service!!!!!!!