McDonalds in Buffalo
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Buffalo, Erie County, New York, US
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Site: https://www.mcdonalds.com/us/en-...
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
McDonalds in other cities:
Worst night staff I’ve ever seen I rarely go there and every time there’s an issue once was given the wrong orderSecond time food was not wrapped just thrown in the bag with a wrapperThis time I got the wrong order went back to get it the correct order and didn’t give me what I ordered
Havent been to a McDonalds in over 18 years. I came this evening, because I was very hungry and it was 11pm. Nothing else was open for me to get real quick. I dont know when it started, but now you place your order through a kiosk. Its a pretty easy process and you are able to make adjustments to your order. I am not sure now that I think about it, if the kiosk accepts cash. Well I ordered my double cheeseburger meal, with a large fry. The fries have always been good here, but the cheeseburgers tasted very cheap. McDonalds is truely for a last minute, cheap place to go when you have no other options. Last thing, even though it was late in the evening. I strongly suggest they keep the dining room area more cleaner than what they had it.
Its a mcdonalds...what would you expect. The employees were friendly and I like that they offer the table service here. Keeps the line area clear.Their suppliers were affected by the lettuce recall, which was kind of a let down. Wanted a BLT. Not their fault I suppose.Close to the mall, so often grab a snack here before heading home. Sure it will be busy in that area with chick fil a now open.
I felt so disrespected going to this McDonalds. I went around 4 am and was told that the system was down and to wait a while. I then wait a while and was told that they were closed. Fined stuff like this happens. I leave and try to grab some other food options but everything was closed. I drive pass the restaurant about five minutes later woth four vehicles in line and waiting for food. I pull in and was informed that it was only breakfast items but the menu only had lunch. I didnt know the breakfast menu and notified the employees. I drive up to the first menu and eventually come to an order. The employed the audacity to tell me that id you work with us then well work with you. Am I supposed to know every breakfast items? How did the system start working and why wasnt I allowed to wait and why wasnt I govena proper explanations when I was told they were closed abruptly. O will never go to this restaurant again and the employees need to be retrained in customer service.
Honestly this location always has wonderful service and if there isnt for any reason they are always apologetic and explain the reason. I havent ever had any problems and left there today smiling thanks to the kind and pleasant employees. Service work can be tough but to do it with a smile when things arent going right is A++
I want to McDonalds yesterday at 3:15 after waiting For someone to answer the drive through I drove through the other one still no one answering I pull up to the window only to get yelled at for Not replying to the girl at the window When I tried to tell her that the speaker wasnt working she screamed at me and told me shaking her finger you wait I told you to wait Never have I been treated like this terrible
Quick service was offered in the drive through. This location is very close to the local malls and hotels, making it a prime spot. There are plenty of businesses in the area as well - this location is perfect for travelers that are just passing through for a quick bite - they are also situated directly next door to a Chic Fil A so they never seem to be too busy. I am always able to get in and out of this location quickly.
I work overnights and this McDonalds is open 24/7 so if i forget to pack a lunch its convenient. Except nights where they are short handed they are usually quick getting through orders and the food is always hot, well made and accurate. I gave only 4 stars because sometimes they do go slow, understandably mainly when short handed, but it does make it so i spend half an hour in the drive thru when i only have an hour lunch break.
Good place to get a quick meal. Just wondering if they are going to reopen the dinning room to customers. Chick-fil-A is also take out only. Other restaurants in the area have closed like TGI Fridays and Ruby Tuesday. Sometimes I want to sit down and eat before I go shopping in the area.
I am from out of town and this is the second time this place disappoints. I get to the lobby at 10:33 and asked for breakfast… Breakfast ended at 10:30 AM. I’m from Chicago and I’m used to breakfast till about 11. No worries I figured they may have something left over. Lady asked the girl in the kitchen if there’s any breakfast, the girl looks miserable and unhappy and replace no nothing left. Yea. Ok- 3 mins after you’re done with breakfast there isn’t anything? Ok. Good luck Mcdonalds. Unknown it’s hard to find quality staff but sheesh.
I go to this McDonalds at least 2xs aweek to get my nephew his Happy meals the last few times have been awful . He gets either a 6 piece nugget extra fry or a plain burger this was the results the last few times . I had to go get a extra fry because 10 frys in a box dont cut it with a 5 yr old..
I have four stars only because of customer service with one individual. The older white lady is very rude and yells at people along with throws there food on the tray at them. She only acts like that when the nice manager is not there. If you go in when she is not there then your experience will be good. They dont clean the table very often either.Update: 6-1-18I am changing my 4 star in to 5. I LOVE the food ordering touch screen that can order/manage/review/edit and even pay with out specking to anyone. The food delivery service to the table is so genius, my family had such a better time there with out specking to the chasers. I really dont like the low amount of setting options for families. In all way better everything. 👏👏
Very friendly staff, clean and well maintained. Wouldnt accept a free meal coupon I got from corporate because the franchise wasnt owned by the same person unless I bought something else. What really was disappointing was there are no more $1 any size coffees. Stopped January 1, 2019 Small is $1 Large $1.65 and there are no more senior discounts. I really liked the $1 coffees, please bring them back.
Table service is not living up to the hype! Have been here a few times now with the new table service with some issues! First visit I received my sandwich with no drink or napkins! Next 2 visits were flawless! Now the last 3 times were bad, once no napkins, next visit no napkins & undelivered request for ketchup and this last time no beverage(coffee), it was sitting up at the counter!😕 This used to be the best service McDonalds in Buffalo. I sure hope they iron out the kinks!!
Very unsatisfied with my order. Ordered a South West Salad with South West dressing and I got a dressing soaked South West Salad. This isnt my first time ordering a McDonalds salad and they come plain without dressing. I wouldnt be so upset if the dressing was the correct dressing but it wasnt. It was Italian and completely ruined my salad. Only reason Im not going back is I dont wanna drive 25 minutes for a new one. I managed to save the lettuce by rinsing it but the croutons and everything else had to be tossed.
Ive usually had good experiences at this location. However the manager Annie, whos on at night couldnt care less about how employees treat the customers. I very kindly let her know whoever took my order through the drive thru had an attitude and messed up my order. When I tried to get it corrected I wasnt even done ordering I was told to pull up, couldnt even finish my order. She (Annie) said she didnt know who took my order. Then said shell find out and walked away. Not even an apology. I ordered 4 items and 3 drinks it wasnt a hard order .
Stopped in to get 2 ice cream cones. The young man taking the order was pleasant. However, the manager who brought the cones to the window, ALYSSA, her Customer service skills leave something to be desired. Informing customers of your company policy before being rude goes a long way. Im just one customer, but I WONT be visiting this location again. Ill be going to DAIRY QUEEN like you said Alyssa!
Do not go to McDonalds at this location on Walden near Chick-fil-A.Twice when I asked for hot coffee it was lukewarm and I asked for Splenda and again they gave me sugar. The girl that hands you the order seems to be a people-hater too this just happened today on Sunday October 6th at 2 in the afternoon
The drive thru ordering needs more work. My wife and I were going through the drive thru. There are 2 lanes we were in the outer lane and the order taker took the other lane order instead of ours. And we should have been next in line for having the order taken. A question arises isnt there a system in place where the person taking the orders knows when there is another car in the other lane waiting to give a order? We almost left and spent our money and time some where else. Which would have dropped the restaurants income for that day and quarter.
Horrible customer service! We got to the restaurant at 10:57pm and were going to go through the drive through to place an order but one in our group had to use the bathroom, so we tried to go inside. The door was already locked and there were four employees inside, including the manager, but they refused to open the door despite our pointing out that we were there before closing time and pleading with them. What rude and lazy people! We went elsewhere for food and will never be back.
Ok I am going to me very honest I work for Yelp and McDonald’s never really gets a high rating but today you definitely will because of a nice young lady named sara she helped me out the food came out very quick and she saw I wasn’t having such a good day she offered to pay for my meal 100% will come back
Before you go to this McDonalds get the smartphone app. It offers excellent bargains and delicious fast good. You can even order online an then pick it up. This store is open extended hours for the occasional need for a Big Mac. The coffee in this Mickie D is excellent, and the breakfast menu is served at all hours.
Was just in line waiting to order & the person inside NEVER said anything until I said Hello. This place has gotten worse & worse. New owner fire these young jerks cuz they stupid & ignorant. Lines in drive thru are ridiculously too long. If I could give this place a ZERO it would get it
McDonalds, is McDonalds. That might be kind of a Zen or Buddhist comment, but this fast food restaurant has DEFINITELY gotten better over the years. They introduced all white meat into their McNuggets (which I kind of on the fence on, because dark meat of the Chicken has the most flavor) but the main thing that they did to improve their menu offerings was to come up with using fresh (not frozen) Quarter Pound 100% beef patties. When they brought that out I had a Double Quarter Pounder (the favorite sandwich of our President, Donald J. Trump) and I couldnt BELIEVE the taste difference! Sure, you might have to wait a few extra minutes for a freshly cooked to order Double Quarter Pounder, but the wait is WELL worth it from my experience!
Go to Wendys. Never frozen meats and REAL CHICKEN in the combos! McDonalds premium chicken is worse than their nuggets. No such thing as customer service, employees were just standing up front starting at customers as they gossip, and the manager?!? He has no interpersonal or professional skills what so ever. Again, go to Wendys!!! Or Chipotle (right next door)..
Its like a million other MACD.Dine in till 23:00 (PM).Drive through open 24 hours.Staff ~ average, but no complaints, which is a compliment anyway!TGIF across the street is open a wee bit longer and an alternate food source!Target store is around the corner and there were a few room keys from nearby hotel on tables as well. So meal time Rush, specially dinner time is bit high.Well lit n adequate parking, but rush hour traffic does lead to some backups, as drive through is a wrap around the whole building. This Leads to anyone crossing the parking lot for dine-in, needing to face hungry Ben~Her type race around the block between drive through customers.So, please ~ please beware!Happy average MACD munching!
The boy in drive thru was a complete idiot, it was raining and he kept opening his window to take the money then closing it. The inside of my car was soaked because if him playing cat mouse with the window. I asked the next person at window 2 if he (himself) was the manager he said yes I told him was happened he said he would talk to him but I dont believe he did!!
Total reviews rating 3.7
199 Reviews for McDonalds 2023:
Review №1
2022-07-09We waited in line at the drive-through for longer than expected, there were only two vehicles in front of us. We ordered two sweet teas expecting to pay $1 each. We had been to another McDonalds the day before and paid $1 each. When we got to the window, the total was $5.38. We had already given our credit card to the cashier when we told her to cancel the order, that was too much to pay for two teas. We didnt realize she changed our card, and did not cancel/refund the $5.38.Unfortunately, this is the only store we ever have issues with. We will not be returning to this particular store.
Review №2
2022-08-02Terrible service. Didnt make my sandwich properly, and this is after we spent like 45 bucks here. Rather thanput the sauce on my sandwich or remake it they gave me a mcnugget box filled with the sauce. Absolutely ridiculous, screwed up our order in other ways missing half the happy meal etc. Employees showed visible attitude every step of the way. If you dont want to work go collect welfare
Review №3
2022-08-10One of the worst McDonald’s I’ve been too. Nuggets we’re so dry, you could tell they were sitting around all day. Fries were soggy, sandwich was barely warm.
Review №4
2022-07-04Second and last time we’ll come to this location. We came around 1:30 am and waited in line for about 20-30 minutes. Then waited for our order to be taken for 5 minutes. The mic was very distorted so we could barely understand what the guy was saying. Literally took the first part of our order and then told us to pull around. We gave him the rest and paid. Waited to pick up our food for 15 minutes. So ridiculous. And it gets even better. They even messed up our order. They forgot a fry and gave us a medium drink when we wanted a large. Service sucked tbh. So understaffed. Will never be back
Review №5
2022-06-11If I could give zero stars Id be glad to. Nobody knew what was going on and the lady who was in charge (I only assume she was in charge because she was shouting louder than everyone else) was of little help. Everybody there, customers and employees were very agitated. I almost forgot, the burgers were assembled upside down (I use the word assembled loosely, as nothing was really stacked properly)
Review №6
2022-06-29I was there yesterday to buy a coffee and ice coffee. Coffee was cold and ice coffee was taste weird..no sugar cane syrup added. Not happy because what I sent.
Review №7
2022-08-21Dude just get the fries. You have no other reason to come here. Youre just adding some extra calories purposely if you get anything else. The fries are worth the world but nothing else.
Review №8
2022-07-10Sat in line for a half hour, and surprise, the ice cream/ milkshake machine was down. They could have told us when we placed the order instead of waiting another 15 minutes until we got up to the window since that was half the order.
Review №9
2022-04-06Never get your order correct. A chicken sandwich with just a pickle? Why? This is not a sandwich! On a good note, it is one of the few place opened late night.
Review №10
2022-03-07Was told they didnt have the 2 for 5 sandwiches when they were lit up on the menu, there was a sign in pay line that said exact change or credit card and I paid with a 20 thinking I wasnt going to get change back and the employee was very rude about the sign but got change back