Outdoor seating
Yes
Five Guys in Batavia
Categories
Location on the map
Batavia, Genesee County, New York, US
Service options
Delivery
Yes
Takeaway
Yes
Dine-in
Yes
Highlights
Fast service
Yes
Popular for
Lunch
Yes
Dinner
Yes
Solo dining
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Wheelchair-accessible seating
Yes
Wheelchair-accessible toilet
Yes
Offerings
Kids' menu
Yes
Late-night food
Yes
Quick bite
Yes
Dining options
Lunch
Yes
Dinner
Yes
Counter service
Yes
Amenities
Good for kids
Yes
High chairs
Yes
Toilets
Yes
Atmosphere
Casual
Yes
Crowd
Groups
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Credit cards
Yes
Phone: +1 585-344-8400
Site: https://restaurants.fiveguys.com...
Site: https://restaurants.fiveguys.com...
Opening hours
- Monday:11AM–10PM
- Tuesday:11AM–10PM
- Wednesday:11AM–10PM
- Thursday:11AM–10PM
- Friday:11AM–10PM
- Saturday:11AM–10PM
- Sunday:11AM–10PM
Five Guys in other cities:
Comments (199)
Good staff. Good burger. Fry’s burnt and lacking flavor.
Excellent food and service. I suggest the Cajun fries with your hamburger.
Nice staff. Healthy food. They dont have freezer in the shop. Freshly cooked burgers
Five guys makes the best burgers around! A regular burger has 2 freshly cooked patties and your choice of many toppings. Potatoes for french fries are sourced locally, daily and a chalk board informs patrons where potatoes came from. Thet give you a huge amount of fries so you may want to share an order. They also offer unlimited shelled peanuts which we enjoy munching while our burgers cook. My 17 year old son even eats a burger here, and he never eats burgers. I strongly recommend trying Five guys!They also have hot dogs but Ive yet to try them
My friend and I stopped in on our way back to Rochester. We both ordered the little buger and fries. She had a coke and I had a milkshake. Everything was good. Prices are very high. My order was over $15, and my friends was $14 Nothing special about the burgers. The service was awesome!! Thats why I gave it 4 stars.
Fries were skimpy. Almost fell after someone mopped. Told associate and didn’t act like she cared. Informed corporate about the above issues and no reply. Not the first time they didn’t reply.
Good food, fast service. Cajun fries are the best.
Awesome staff and great food. Definitely recommend
Love the extra fries every time
Weird place.... Burger over cooked, sitting in my gut three hours later... Way over priced... Will never go back...
Good food, and better customer service! So friendly and polite, will be back!
The burgers here are delicious and the service is pretty fast. I strongly recommend giving this place a try when you have a chance.
Friendliest employees, really delicious strawberry shake.Burgers are delicious and made just the way you want it.Fries are fresh made to order ...little salt little vinegar tastes just like carnival fries...if thats how you like them. (They dont all come this way)This nicest young man went above and beyond to make us feel welcomed it had been my first time and I wasnt rushed, I felt like I was with family.Thank you Jakob, Ill never forget you.
Extremely energetic staff and very friendly.. the burgers were very juicy and the fries where nice and hot and perfectly seasoned. By far my favorite Five Guys location so far.. will definitely be back and will definitely recommend to friends and family.. plus the service is fast and food comes out pretty quickly.
Only thing that would make them better is if they had onion rings.
Five Guys is amazing Ive been before and it is my favorite burger place. The food is amazing!
Delicious burgers and super quick service!
While the burgers are excellent, I think it is quite overpriced. The staff is very friendly and the place is usually pretty clean. The fries could be a bit crunchier, but theyre still good. If you have a peanut allergy - steer clear! There are boxes of peanuts everywhere for snacking and the fries are cooked in peanut oil.
Great meal and great service.
Great place for a nice quick meal on the run or just casual dining. Customize your own burgers and hots ! I chose the small cheese burger with griled mushrooms and A1 sauce . 240 less without the bun. French fries are awesomely fantastical!
Deliciante™-No JokeGood🙆🙆🙆two more please🙋🙋
Forgot how good the burgers and fries are. Service here was great too!
Fast service, but when we got home I discovered that my burger was seriously undercooked and need tobe microwaved to ensure food safety.No use in complaining since the place was an hour from our house. The food was good, but we will never eat there again.
This is my go to burger place and has had the most consistent burgers!
Always friendly and great burgers. They had a leak out of their come machine when I was there and it was cleaned up with safety signs put out. These workers know their jobs and are always aware of not only good service but safety as well .
Ok the mid range stars are because Five Guys were under staffed . As food was being prepared it was left on the counter and getting cold. Long wait for my order and everyone else that was here had a long wait . The burgers were cold. Staff did the best they could in this situation but its not acceptable for food to be served cold.
FIX YOUR PHONEEEEEE!!! THIS IS SO ANNOYING, ID LIKE TO CALL AND PLACE AN ORDER SO BY THE TIME I COME TO PICK UP ITS COMPLETED. SO I FONT UNDERSTAND WHY THEIR PHONE KEEPS GOING TO VOICEMAIL BUT WHEN I GET THERE THE PHONE ISNT EVE BEING USED AND THAN I CALL AGAIN WHILENIM THERE AND SAME THING. WHY WOULD YOU MAKE PEOPLE WAIT THERE FOR TO GO ORDERS WHEN THEY CAN JUST CALL AND PLACE AN HOUR THIS IS HONESTLY SO FRUSTRATING! ESPECIALLY AFTER IVE COMPLAINED 5 TIMES ALREADY AND STILL NOT FIXED! THESE EMPLOYEES ARE SO LAZY!!!!!!!
Great burgers and fries. You will not leave this place hungry. Friendly staff and speedy service. Clean place ,and my favorite is the big bin of peanuts to munch on while you wait for your order. You get your moneys worth.
Its a five guys, always solid. Only reason for the 4 stars is I miss the peanuts. Very understandable considering the virus. But all measures in place to keep customers safe
Five Guys is not an inexpensive burger place, but the burgers are fresh and delicious, made with your list of toppings. Hot dogs are also good, although the chili is jot to our taste. Fries are very good, you get lots of them, and they have malt vinegar to sprinkle on. The shakes are the bomb - get one if you can handle the sugar. This is a casual restaurant, 50s diner themed, and one of our favorite treats for comfort food.
The food and workers are fantastic in their own ways. The food is not a typical fast food cheeseburger. They make everything to order and dont have anything waiting in a warming unit. The workers have always been great at explaining the menu.
This is the location I usually frequent. It usually fantastic. But today, not so great. The food is good. But the employee who took my order was rude and condescending. He was just having a conversation with another employee while taking my order. Employee ID is 1740-2 0 .
After having enjoyed Five Guys in the Charlotte area in the mid 2000s I was excited when they expanded into Western New York. For some reason every location in Buffalo, Batavia, and Rochester I have tried have soggy fries that lack the crispness that a peanut-oil friend fry should have. The rest of the menu is still decent, but as you can tell, I used to love their fries. I have given it 5 years of attempts, and the French Fries just arent as crispy (AKA Good) as they were in NC.
I believe that they have the best flavored best tasting hamburgers of any place in the immediate area. My 18 year old grandson in Pennsylvania totally agrees. their fries are great and you can munch on Peanuts until they call your number.
The staff was friendly and polite, I was waited on immediately upon approaching the counter. The woman waiting on me asked if I had been in Five Guys before; when I told her no, she explained the menu. I ordered a large fry, a bacon cheeseburger and a large drink. The burger was excellent, the fries where hot and fresh; while the portions on the fries where very generous, I dont see them feeding four people like the clerk claimed. The soft drink machine was interesting, as Ive never seen a touchscreen model like it before. Their large drink would be a medium anywhere else, but as they have free refills, its not a dealbreaker. I asked for mayonnaise on the side, and I got it, but only one little cup that was half full; my sole dissapointment. Overall I had a very positive impression of the restaurant and I will be coming back.
After eating the grilled cheese felt sick both of us
There burgers are the best...and french frys...you get so many in regular order.. enough for 3...and they are the best around...little pricey but you get what u pay for and sooooo good!!
As everwhere the covid precautions affect the experience, though careful thought seems to have been applied to minimize the loss. The food is still amazing and well worth the visit, miss the peanuts to snack on, but such is life in 2020.
Five guys is the best place for hamburger and.the fires . Would recomend.This fine. restaurants has the fives fingers. The inside.of.five guys is.filled. with remembering of.what Buffalo. You would have to check it out for.self. happy eating and the atmosphere.
The staff is really cool and friendly. Food was hot and delicious. Definitely did not disappoint. Great spot for take out.
Ive been to many five guys around the country, this one is not as good. The fries are the best in most five guys but these just dont measure up! Burgers are ok nothing special.
Always a great meal! Highly recommend!!
Absolutely wonderful food. Great shakes and the fries are to die for. The food has to be laced with something highly addictive, because I just cant get enough of it.
Top notch place for burgers and fries. Fast service and you get exactly what you want and cooked on the spot. I like the fact that you can get a small Burger as well as a large Burger. If you are familiar with this chain, you know what to expect.
Best burgers around and the fries serving size is huge
Lunch break. Ordered by the app. They dropped my fries as soon as I arrived and I was ready to eat in no time at all. Friendly staff, great food, quick service.
Great burgers, great fries, usually great staff. Fries fried in peanut oil and the orders are huuuuge. Generally cleaner than most burger joints with ample parking as well. Try this place, great food
Nice clean place to stop in and get a good burger and fries . Very polite service . And ya can sit and eat peanuts while you wait for your food .
Good food as always, but Ive noticed they douse the burgers with mustard and it ruins the taste of it, makes a mess, etc..fries are great.
Very rude and ignorant company. They dont let you speak when you try to complain about something and tell you that youre wrong. My 11 year old son has more respect them. Will never go there again.
Great place the best burgers and FRIES.
Clean, nice staff, good food. Starting to get a little pricey or I would give them 5 stars!
Awesome fresh food! Will come again. So yummy.
Burgers are fantastic. The cajun fries are not too spicy to overpower the burger. Shake was well made. Favorite burger place!
Great burgers, no doubt. However, a burger, drink, and small fries should not cost me $14 and change. Good food and service, but extremely overpriced.
Always friendly, cheerful, and fast. Not to mention delicious! Great for a quick meal when you want something a little better than fast food.
Friendly people and great food. Fresh cut fries are the best! I love the Cajun great seasoning!
Very friendly and amazing team work. Best burgers and fries .Would highly recommend this establishment.
Fries were soggy & not fried all the way. Cheeseburger was ok but no flavor. I wouldnt eat here again.
Good food. Its hard not to give five stars to a place that gives you so many french fries.
The food is amazing!! The fries are huge cups and the burgers are great. Excellent food!
Very friendly staff and clean.
I walked by it, got a message on my phone asking how my visit was. Not sure how the food is, but the GameStop next door was ok. There was a lady working there, I talked to her, and she talked back to me. Was a good day.
The food is very fresh, the servers are quick and polite and the restaurant is very clean. Best burgers around!
Nice, clean restaurant. GREAT BURGERS!! Friendly and helpful staff who through a little conversation ended up giving us a tip on a great hiking spot nearby that was awesome!!
Food is excellent but the dining area is always a bit neglected. Theres always dirty tables and debris under the chairs.
Best Burger in town and I will be going there again and again
Regular burger. But you 3xs the fries lol
Love their burgers and fries! Also the folks working there are super fast and friendly.
Dad left me at this establishment. Great experience.
Fresh made burgers while you wait, a little pricey; over $25 for 2 burgers, fries and drinks! Delicious! You get what you pay for!
Good burgers and fresh fries!
The burgers, fries, and milk shakes are great. Not your traditional fast food. I do recommend this to everyone.
One of the best burgers of fast food Ive ever had plus the cajun fries are awesome
Good burgers,love the assortment of toppings
Always a good place for burger & fries!
Great food, very fast, great safe service.
Great food and quick service!!
Always awesome burgers and fries. Great friendly service
I love five guys theyve got really really good hamburgers
The girl who took our order was super friendly. Good burger and great fries!
This five guys location has fast service. The food smells good from outside the building and tastes even better.
Great hamburger I personally dont like french fries,thought they where greasy.
Homemade fries are great, so are all the burger toppings to choose from. A bit pricey, loud music
Good food and short wait for decent price, if you like hamburgers and fresh fries.
Good burgers... Kinda pricey, I think the place is kinda over rated, but the burgers are really good
Five Guys is always a good experience. Havent had their burgers in a while and it was so good.
As always a great Hamburg and even greater fries. Pleasant staff. Quick food delivery
Great service and a lot of milkshakes. Good food
Sucked worse than any other five guys Ive been to. 15 minutes To get a burger and fries with the fries being overcooked and burnt.
Burgers and fries are so good for what it is. Might be a bit greasy, but for once in a while, definitely worth it
It was ok. Im not a fast food person. But my hamburger was decent and tasty.
Good food and happy employees. Only one complaint the music was to loud to hear them calling out orders
Great burger and fry place. Love their lettuce wrap instead of a bun.
Been here several times in my travels... always consistent with perfect burgers
Awesome food with a nice atmosphere. The cashier was very friendly, and service was fast
Great burgers, fries, milkshakes and free shelled peanuts. Very friendly staff.
Its a good burger. Always feel guilty when they show the calories in a burger...but so tasty.
Fast, convenient a little pricey but worth it. The one and only downside is a little too much salt on the fries.
Awesome food! Service could be a little quicker but well worth it
Just had the best burger at 5 guys with my sister Debbie bieniek. Will be back asap.
Hamburgs not great-tasting, Frys good. Work crew had a good Hustle
Great like 5 guys always is, but somehow, my order taker was EVEN MORE friendly and helpful than some others.
Not as good as usual today, maybe to many young kids working today. It was not as hot and fresh as it usually is either.
Good food, just very overpriced. We got an order of fries, 2 burgers, and a milkshake, and it came to almost $30
Always great burgers and great service. The kids love the coke machine
Love the fries. Good burgers. Milk shakes are pretty good.
Good tasting burger. Great fresh fried potatoes. A little over priced.
The best burger around and very accommodating to food allergies (except peanut)
So good. Perfect fries! Chocolate shake better than ice cream palors
Great food, very clean, love the free peanuts while you wait.
Good fries i find a tad expensive 2 meals 27.00 BATAVIA HAS ALOT OF BURGER JOINTS GUYS
Best burger in town. Staff is always extremely nice.
I love their fries but for a large its like $20.00
Very good food, wide variety of condiments
Pricey, but good burgers great fries and service
Food is very good! Music is too loud and crazy for us older folk.
Those fries look pretty good, but the guy with meth teeth that greated me was off putting
I wasnt impressed. The burger was over done. Too much salt on the fries.
Good burger and fries. More expensive than I figured. Would come back though
Awesome burgers and fantastic fries.
Really good burgers, fries to die for, real good for a slow fast food
Good burgers every time. super clean store..
Great bacon cheeseburger. Awesome chocolate shake!
Great service, great food, I could eat this great food multiple times a week.
Great milkshakes and fries.. burgers are good as well
There french fries were the best,and the hamburgers were filling.
Unusually when you order fries, you get 3 times more dumped in the bag, but our order didnt give us to many.
Excellent food but a little pricey. Worth it though.
Awesome burger staff were friendly and efficient.
Always fresh food, from the fresh cut fries to the never frozen burgers.
Yes sir! Best burgers in town. Screw McDonalds.
Hudge burger excellant hand made fries!!! Will go again !!
Amazing food! Staff is always super friendly!
Amazing service. Amazing food. Best milkshakes in town!
Always a good burger and quick service.
Food is fabulous as always. Fries are always hot and plentiful.
Great food
Outstanding hamburgers and very good fries.
Great food. Occasional wait. Fresh food is worth it.
Great place great burgers an fries
Quick great service. Food is always top notch
Good food, fast service, clean restaurant, and friendly staff!
Great food great place to eat, simple no nonsense yummm
Great burger all most as good as mine
Love the place, staff is friendly, awesome fries
Took my teenage son for a great burger and a great time.
Great food just a lil pricey
Food is great and staff is very professional and knowledgeable.
Burgers are 10/10. Seriously best burger joint and cheap too!
Good but not worth $14 for a cheeseburger
Very good food. Great service
Great food, little pricy though
So-so burgers, soggy fries, disinterested staff... whats not to love?
Love their burgers and fries
Great food, and lots of it. Fairly expensive tho.
Good place to grab a quick cheap good burger
5 guys is always the bomb!! Not matter where they are they taste amazing!!
Rude employees, I will never go back there again
Great burgers and home made fries
Best burger ever! Will go there again
Great food friendly staff with clean environment
Fast and delicious. Best burgers around.
Their Cajun fries are the best
Best employees! Best food!
Great food! Well worth the money!
Paying near $9.00 a burger and they cant even cook it all the way...
Big portions. Fresh ingredients. Good price for what you get.
Love the burgers and fries! Music is too loud!
Best burgers personally my favorite.
I dont think the food was good enough for the price that was paid.
Excellent food but a little pricey
Great burgers fries and milk shakes
Good burgers and the worker named Tim is pretty cute ;)
Service was excellent and cheeseburger was great!
Good food and the prices are good too.
Great food. Love the blts.
Great food quick service free peanuts
5 guys is always solid. Thanks for the bacon hookup my dude!!!
Amazing food quick and friendly service !
The burgers only come one way...Over cooked shoe leather.
Bacon cheeseburger add jalapeno and fried onion and thank me later
Great service, fresh food and smiling employees
Great food. Large portions
Always a wonderful place to stop. You cant go wrong with 5 guys!
Good quality burgers and fries
Great Bacon cheeseburger and yummy fries, Chomp Chomp Chomp
Yummy in my tummy and then wash it down with a shake.
Pricey but good food and fresh
Total reviews rating 4.5
199 Reviews for Five Guys 2023:
Review №1
2021-07-14Always a great meal here. This is much better than any fast food combo out there. The burgers and fries are freshly made and delicious. The staff here was friendly and our order was ready quickly. We will definitely return here again someday.
Review №2
2022-07-05Independence Day, 2022. Stopped here in the middle of a long drive. When I walked in, I had been having a rough day. After my burger and fries, perfectly made to my liking out of fresh ingredients, I felt much better and ready to continue my journey. To the manager and employees: thank you for staying open on the holiday. The food you prepared and served to me really made a difference in my day. The care you took in providing me that service in a professional and courteous manner stood out to me. You may think youre just doing a job, but you are filling a need and making peoples lives better. Thanks again, and keep up the great work.
Review №3
2022-06-05Went here because chipotle next door was closed. Order 2 burgers and 2 fries for my wife and I. We only got one fry, my burger was missing all the condiments, and to top it off, one of the peanut boxes was empty. I love Five Guys, but not this location.
Review №4
2022-04-28I have been a customer of the Batavia location for about the last year and I have not one complaint. The staff is friendly, store is clean, food is consistently good and they’re prompt with my order. I don’t mind spending $20 including a tip for an experience like this. Thank you for doing a great job!
Review №5
2022-05-30Always stop here when I get a chance. Staff are nice, and the food is great. More expensive than your normal fast-food establishment, but you get what you pay for, not doubt about it. 5/5
Review №6
2022-06-03Food tastes is always greatI have it a 4 because the fry portion was not at good as what it had been in the past. I got a large fry for over $5 and it wasnt even enough for two people. Used to be I would get 1 fry for 2-3 people
Review №7
2022-03-20To start with, the place is dirty. The floor was littered with paper and didn’t appear to have been swept in quite some time, let alone mopped. I momentarily sat down at a table but quickly got up because it was crusty. During the 10 minutes that it took to get my burger and fries, several parties left and no one came out to clean the tables. My order was taken promptly and courteously. The steep prices gave me the impression that I was going to get a gourmet hamburger. That is definitely not the case. The price was comparable to that of the Thurmanator at Batavia Downs but isn’t remotely in the same ballpark (not even the parking lot) as far as taste. It’s a fairly sizeable burger but that doesn’t begin to make up for the difference between the cost and the quality. It’s no exaggeration for me to say that the quality of the beef at BJ’s wholesale far surpasses whatever they’re using at this restaurant.The fries were some of the best I’ve had and they give you a ton.But this is not something to make a special trip for and certainly far too costly to bring a family.
Review №8
2020-06-23We could only locate one clean table in the entire restaurant, and thats not good with COVID19 concerns.I asked for salt packets for my French fries and was only given 3 packets and was told thats all they had in the entire restaurant. Very frustrating!On a good note the burgers were tasty and the fries were hot and fresh.Unfortunately I just wasnt completely sold with this particular Five Guys location soI couldnt recommend them as I probably wouldnt return myself when theyre so many other great burger places to choose from.
Review №9
2021-10-02♿ accessible. Eat in or take out. Has outdoor tables too.We LOVE 5 Guys foods! Especially for their fresh made burgers, fries & shakes (our faves) but they have a LOT more on their grilling menu and it is ALL great eating.The service staff are all super friendly & being there is always an enjoyable experience. They call your # when food is ready & its usually pretty quick. We dont have a 5 Guys near us but their food is def worth the 30 minute ride!! Their building is in a central location surrounded by retail stores galore. Perfect.
Review №10
2022-05-28The workers are extremely nice and have no problem helping, the food is amazing!!!10/10 definitely will come back!!!!