Frank Adams Jewelers in Albany
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Albany, Albany County, New York, US
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Site: https://www.frankadams.com/
- Monday:10AM–6PM
- Tuesday:10AM–6PM
- Wednesday:10AM–6PM
- Thursday:10AM–6PM
- Friday:10AM–6PM
- Saturday:10AM–6PM
- Sunday:12–5PM
I first walked into Frank Adams about 2 years ago around Christmas time. I was always passionate about watches and jewelry, Rolex in particular. Frank Adams is one of the only authorized Rolex Dealers in the capital region left, and that’s for good reason. As a young professional having gone to school right down the street at RPI, I instantly clicked with Jeff. His professionalism and personality are unmatched in this business. I have done business with other Jewelers in the past, and given the current climate of watches, they have all switched to have a pompous attitude and quite frankly have become blatantly rude. Not Jeff and the Frank Adams team. In fact Jeff has turned into a pretty good friend at this point. In fact, although I live 3 hours away, I constantly find myself in his store, even if not to buy anything, to just catch up. This team really does understand the importance of a relationships and knows how to treat all customers, new or old, irregardless of the market dynamics. I can’t say enough good things about Jeff and his personality and professionalism - I highly recommend him and his team for anything you may be in the market for.
Ive been looking for a new watch for a while now and had my eyes on the Tudors. The one I wanted seemed all but impossible to get unless I wanted to pay more on the second hand market. For the heck of it I called last night and had the pleasure of speaking with Jeffrey. My intentions were just check in to get an idea of the lead time for the one I was interested in, thinking it would still be on back order.Long story short I got lucky and was able to pick up the exact watch I wanted in less than 24 hours. Jeffrey was Great, The store was Great. Hell, Even the Coffee was Great!
Every time we come in, it gets better and better. For one the products available but mainly because we get to know the team (I would say family) more and more. What a great business that makes you feel comfortable (jewelry shops are sometimes intimidating). Everyone is so knowledgeable and helpful. It seems like everyone takes the time to understand and gets to know you. We were hoping to buy something to keep in our family forever and they were able to bring us something special! We will always remember what this family has given our family and will always be grateful!We would recommend them to anyone =)
I couldn’t be happier with my experience at Frank Adams. I initially submitted an inquiry online on a Saturday night and got a call on Sunday morning. The folks there have been such an asset and helped me with everything I’ve needed. No matter how many other people were in the store I was treated like the only person on the planet. Truly great service. They’ve earned my business for many years to come.
Fantastic Rolex service. I had my 70 year old Rolex at another jeweler who fixes Rolex watches for over 1 year and nothing was done to it. It was a pain in the neck type of repair to reset the roller jewel. I figured Id try Frank Adams since theyre a Rolex dealer and have a Rolex watchmaker on premises. They had it for 1 week and now its back on my wrist fully repaired. I couldnt be happier. Thank you Frank Adams Jewelers.
Went in to look at upgrading my current Rolex. 3 people working. Two of them not busy, one chatting with a customer who had already checked out and didn’t even slightly acknowledge me when we made eye contact as I stood in front of the case so I left. Will take my business to Saratoga Rolex dealer. I had more interaction with the security guard sitting at the front door than anyone in the store.
Absolute pleasure working with Marcel at Frank Adams. Everything we ordered was ready to pick up a lot earlier than expected, especially some hard to acquire pieces. Everybody at the store made our experience very special and memorable. I look forward to doing more business here in the future! Top notch
Frank Adams Jewelers was a pleasure to work with. I visited the store in August shopping for my very first Rolex; a retirement gift to myself. Marcel, one of the many knowledgeable and friendly jewelers on staff, helped me with my request. After a very short 4-month period (for those who shopped for a Rolex know that this is an incredibly short period), Marcel called me with the great news of the arrival of my new bluesy. Marcel made the whole experience enjoyable and effortless. Thank you Frank Adams Jewelers!
I had a very positive experience at Frank Adams Jewelers in Albany, purchasing a TUDOR watch. Marcel was extremely personable, knowledgable, and accommodating in sizing the watch to my wrist. All in all, very enjoyable experience, and I will be a repeat customer going forward.
Thank you Tim and your awesome staff for your hard work and dedication! I have been a loyal customer for 20 years and have never been disappointed in their selection, service and outstanding attitudes for their customers and business! You cannot beat the customer service and beautiful selection of the finest jewelry and watches! Thank you!
The team here has always been great. Since my very first interaction with Billy Jo to Jeffrey taking us in, we are more than willing to make the drive out to enjoy the wonderful store. The customer experience is top notch and at the end of the day, its always a pleasure doing business with great people! We will be back soon, no doubt =)
Phenomenal customer service! Not only does Frank Adams have exquisite pieces, they take personal care of their customers. My husband and I wanted to change up our jewelry after 20 years and we were treated with thoughtfulness and professionalism. Betsey especially went above and beyond to make sure we were happy and all of the staff was warm and welcoming. I definitely recommend Frank Adams Jewelers!
Had a wonderful experience purchasing my wife a pair of beautiful diamond encrusted emerald studs for Christmas. The stone quality for the price was head and shoulders above the competition. Mary was thoughtful, attentive, and an overall pleasure to deal with. Beautiful store and wonderful atmosphere. Will definitely be my jeweler from here on out. Highly recommend.
I cannot say enough great things about Tim and the entire Frank Adams staff! We are fortunate to have access to such a diverse array of designer pieces right here in the Capital District. It does not matter what time of day you drop in, you’re always greeted with a warm smile, and given the exemplary customer service that seems to escape many boutiques of this caliber. Tim has provided truly elite service to not only myself but my entire family for many years. I wholeheartedly recommend Frank Adams Jewelers to anyone seeking that special something!
Tim and the Frank Adams Jewelers team have been a pleasure to work with. I have had multiple great experiences with the team including the purchase of watches and an engagement ring. I was looking to find a less common engagement ring setting that I originally saw online. While the store did not normally carry this setting and have it on hand, Tim was able to find it and order it. The team was very responsive and knowledgeable, and made the process of finding the perfect ring an easy one. Highly recommended!
Theyve gained a customer for life. Ive got a small collection of fine watches, and Im very hesitant when it comes to people or companies touching them. Frank Adams staff are extraordinarly comfortable, clean, and at the top of their game. Anytime the Tissot, Movado, or Breitling needs work, this will be the first stop. In house watchmaker, fast turn around, very fair prices. 5/5, and highly recommended.
Purchased a beautiful Tudor Black Bay 58 watch today & it’s amazing. If you’re looking for a Rolex, Tudor, any fine watch or special piece of jewelry, Frank Adam’s has it. Tim Ryan VP/Store mgr is a master jeweler who’s expertise & attention to detail, is unmatched. He is the best! Frank Adams is a family business that treats you like family and values your business! Many Thanks to Tim, Kimberly & Jeffrey for another great experience.
Picked up my watch today after waiting six (6) months for it to arrive. Im shocked that it only took that long with todays market. Thank you to Andy Slivienski. A true gentlemen who took the time to understand the consumer side of the waiting game and made the experience enjoyable. I wish his kindness and patience was contagious.
While visiting the Albany area from Vermont we stopped into Frank Adams Jewelers. The store’s atmosphere is inviting, and it takes a moment for your eyes to take it all in. A beautiful store, great selection, and some of the friendliest and most knowledgeable staff I have met. We were warmly greeted by Billie Jo. My son and I are interested in Rolex watches and Billie Jo was so accommodating. She answered our questions and provided her knowledge about Rolex and the watch industry. We were shown all of Rolex watches in stock. She gave us a complimentary coffee table book of the 2020 -2021 Rolex watches.With the high level of knowledge and expertise, I highly recommend Frank Adams Jewelers for all of your watch and jewelry needs.
Tim Raponi is the absolute best jeweler! I am blown away by how amazing the redesign of my wedding band turned out. Not only is he professional but he is caring and patient. I live out of State and he worked with me via email, text message and phone calls. The best communication that drove the best results. Thanks again, Tim!
I have shopped at Frank Adams for probably 20+ years now. I got spoiled on my first visit and continue to be amazed at what a great job they all do. I recently got a beautiful engagement ring and they went to great lengths to make it special in every way. Billie Jo helped me design the setting and helped my fiance with finding just the right stone and surprise me. I truly feel like they all get to know their customers, make everyone feel special and most of all they know their products. They have beautiful pieces that they carry and I am excited every time I see a Frank Adams box come home for any reason!! Thank you all for making my engagement experience very special indeed. Im happy to call you my jewelers and know that you wont ever be disappointed shopping there.
Elyse helped me with my first rolex purchase several years ago when I got my PhD degree and it was a wonderful experience. Recently I want to acquire another rolex piece because of a special occasion and called Frank Adams Jewelers. Exceeding my expectations, Billie answered my phone with warm welcome, discussed the situation and told me that Elyse was not in store and what time she would be in store. Although the piece I want is not in stock at this point, but Im extremely happy with every conversation I have with Frank Adams and really hope to work with them in the future on my desired piece.
Ive gone to Frank Adams for years for the simple need to replace watch batteries. But a month ago my beloved Seiko watch stopped working, so I took it to FA for a diagnosis. They were able to replace the entire inner workings, and even after a blip, got it calibrated back to normal. They totally understood that this was not an originally hyper-expensive watch... it was the watch my partner gave me in 1988 when I completed my PhD, and nothing meant more to me than keeping it running. Anyway... They were helpful, in the moment, classy, and kind. I would recommend them to anyone with repairs, and their staff are kind and interested. We would refer anyone to them for any repairs or purchases.
My advice to anyone thinking about visiting Frank Adams is to just do it, don’t overthink it. High end store in a high end shopping center I too expensive right? Wrong! I can endorse Frank Adams jewelers 100%. They work with any budget, and the experience, professionalism and selection is second to none. For me by far he most memorable, pleasant no-regret buying experience I have ever had. That is why I am taking the time to write this. Go to Frank Adams to build a great relationship with some really good people, You will never be pressured only educated and understood.
My first experience with Frank Adams was excellent. The staff was friendly and knowledgeable. My expectations were exceeded when finding the right engagement ring. I had a picture in my head of my needs and they nailed it. Also, thanks to Marcel Roberts for leading this experience. I would highly recommend Frank Adams to friends and family, and have already sent some your way!
I reached out to Frank Adams Jewelers looking for a couple of specific, hard-to-find pieces, and was fortunate enough to meet Billie Jo. While they didn’t have what I was looking for currently in stock, Billie Jo went above and beyond to find me what I was looking for. Her professionalism, kindness, knowledge, and dedication to what she does is evident and she is truly a gem in the capital region. I highly recommend and am looking forward to returning in the future.
Frank Adams Jewelers did great work on my Fiancé’s engagement ring! Jeffrey was a great help in customizing exactly what I wanted and it was completed quicker than I thought it was going to be. Resizing was also finished in less than day! Everyone was very easy to talk to and seem happy to be working there. I will continue to go back to Frank Adams for every piece of jewelry I buy.
I have purchased 2 Rolexs so far this year from Frank Adams and i cannot say more about how good it is to shop here. Everyone who works here is friendly and pleasant to deal with as soon as you walk through the door. I dealt with Marcel on both of my transactions and he was very knowledgeable and professional on watches while also giving the best deals in the whole area on anything Rolex. 100% will be returning here again for my next Rolex and any other jewelry!
I have always worked with Kim and Tim. Both of them are extremely knowledgeable and always personable and professional. I have bought multiple pieces of jewelry and watches from them and they always give me the highest quality product at a good price. I would recommend them to anybody in the area looking to buy high-end jewelry.
Love! I only wish I could give them more stars! I went to Frank Adams to design my wedding band (to fit around a marquis engagement ring) and to buy my fiances wedding band. We worked with Elyse and Tim and could not have been more pleased. Elyse gave me excellent suggestions for the design of the ring and consistent updates throughout the process and Tim created a ring that was beautiful beyond my expectations. Attentive, professional, positive, and talented- I would highly recommend this jeweler to family and friends!
I am a relatively new watch collector and I recently needed my Tudor black bay sent in for service. Brought my watch in and was greeted by Jeffery. Jeffery was extremely kind and present to deal with. Once my watch returned to frank adams from Tudor, Jeffery brought my watch out. Unfortunately, I took a look at my watch and Tudor had misaligned my bezel insert. I asked Jeffery if there was anything he could do about it and he kindly talked with the store watchmaker and convinced him to take a look at my watch. Upon waiting for my bezel to be realigned, I got chatting with Jeffery and looked at more watches. I ended up picking up a Rolex datejust 16013 for a great price and couldn’t be happier. Thanks again Jeffery for the help and look forward to doing business together in the future.
Frank Adams is one of the best Jewelry stores in NY. They are always my first choice, I know I’m going to get quality jewelry at a great price. Betsy is very knowledgeable, professional and genuinely invested in finding exactly what you’re looking for. I would highly recommend Frank Adams!
Betsy was the lovely young lady who helped guide me today to the perfect gift for my 15 year anniversary. The entire staff at Frank Adams are always welcoming and make the experience of buying a gift for your loved one feel personal. I will continue to recommend this fine establishment and community staple to those looking for truly fine and unique jewelry, as well as exemplary customer service.
I have been shopping at Frank Adams Jewelers for over thirty years. Two words that always come to mind when I think of Frank Adams are quality and service. When I walk in the door I am treated like a member of their family, not a customer. I am always impressed by the professionalism of their well-polished staff and how knowledgeable they are about what it is they are selling.They truly care about, and support our community at countless charity events...and even though Ive never left an online review before, I wanted to share my thoughts.
I can not express how incredible this establishment is. I worked with four different people altogether, and all of them were incredibly respectful and really helped me get excited about the engagement ring that I bought. They ordered a number of diamonds for me to take a look at, all of which were well within my budget and were beautiful. They told me that it normally takes four to six weeks for it to be built and I asked them if it could be done in three and they were super accommodating. The fact that this is a family-owned establishment is just another bonus for me. I would recommend Frank Adams to anyone and everyone!
I came to Frank Adams because they are the only Rolex Authorized Dealer and Repair Center in the area. I have a vintage Rolex from 71 that I bought overseas while I was in the Navy that needed repair. As it turned out, the watch needed to be sent out which FA handled without a problem. I recieved a reasonable estimate and okd the repair. I had brought a 71 Seiko Bell-Matic as well but this old watch could only be repaired by Seiko themselves so Marcel had all the information typed out and enclosed my watch in a mailing case and wished me luck. The people at Frank Adams Jewelers could not have been more helpful. They were great.
Best Jewlery place around. Kim went out of her way to find the best diamond for our engagement ring, and checks on every detail. I would refer anyone looking for quality and amazing service to Frank Adams.Thank you for your role in making my wedding even more special.
Marcel was knowledge and patient. I needed some time to figure out what would be the best fit for me and he was very patient. He educated me on the different metals and their benefits. Overall, it was a pleasurable experience and I would highly recommend Marcel and Frank Adams Jewelers.
I was looking for something specific that has been hard to find. The sales person , Marcel, was so helpful and found 2 catalogs to search. I found it! I also bought an additional item. I was very impressed with the stores environment and friendliness of the staff. Would recommend a visit to Frank Adams Jewelers in Stuyvesant Plaza.
Needed a sieko kinetic watch repaired. Salesman informed me that they dont work on seiko watches but he did give me all the information as to where the seiko could be repaired..he also gave me a shipping container for watch and printed out a shipping label. All his help at no charge..I will be back in the near future for any items I might be considering.
I went to Frank Adams Jewelers to have my Rolex repaired. I had purchased my Rolex from Tim Ryan at Frank Adams Jewelers. Tim has been my jeweler since 2009, when I lived in New Jersey. I have taken all my jewelry to Frank Adams Jewelers for repairs when needed. Tim Ryan knows my Rolex history and talked with me about the possibility of purchasing a new Rolex. I agreed and now have a new Rolex. Tim Ryan is the man I see and trust for all my jewelry needs.
Frank Adam’s Jewelers is an establishment I have been buying Rolex and Tudor watches from since 1979. I purchased my first Rolex, an Explorer ll model 1655 the year after I graduated from college. Dave Adams was the consummate professional who helped a young man buy his first fine timepiece. Over the years I have bought at least 5 Rolex’s, 3 Tudors and most recently my friends from Europe purchased a woman’s Datejust they were having trouble getting. I have also used Frank Adams for Rolex service and to purchase straps and watch accessories. I guess after 40 years, I keep going back because Dave’s values and customer service has been handed down to family and key employees who have been with Frank Adams for years.
I have purchased a few pieces from Frank Adams Jewelers and can honestly say that my experiences have been nothing but the best. What continues to stand out to me most is the way their sales associates take their time with customers to ensure they leave with the special piece they were looking for.
I happened to be visiting in Albany several years ago and had been looking for some Roberto Coin pieces. I called Frank Adams and they had them. I went there and purchased them at a special price because Roberto Coin was there that day. They shipped them to me which even saved me more money and promptly took care of a problem that occured during shipping with a free upgrade.
Total reviews rating 5
195 Reviews for Frank Adams Jewelers 2023:
Review №1
2022-01-22Before I set out to buy a ring I did my best to find a place I felt would be worth stepping into. Frank Adams stood above the competition in reviews, their lengthy history and the feeling that because this place wasnt a chain of any kind my bride to be would have a unique piece. I am glad I did some homework because my buying experience here was everything I hoped for.I have a blue collar job and to be sitting in front of these folk in dirty pants and hoodie worried me I wouldnt be given the proper attention. This however was quickly dissipated after a few minutes with Marcel. He was knowledgeable and patience with me as he explained what dimensions a stone is evaluated on and never made attempts to nudge or move my budget. I must have sat with him on 3 separate occasions before making my purchase and the entire staff was pleasant and accommodating.After a successful proposal I was excited to bring my fiancé in to take part in wedding band selections where of course we continued to experience exceptional service. My gal must have looked at every band in the place.Lastly, they insisted polishing the rings before the wedding which after everything else was the icing on the cake.I would highly recommend Frank Adams to anyone in the market and do not hesitate to ask for Marcel. To my knowledge he doesnt work Thursdays.Thanks again Marcel and to the whole Frank Adams team. I know where Ill be going for all subsequent purchases of this nature.
Review №2
2022-02-14I have to tell you… I am a very serious unique jewelry and now watch collector. If you want the best service, most attention, thorough explanations, and a true joy to work with. You just call Tim Ryan. Tim Has the class and the connections to take very good care of you. My sought after new Rolex was exactly what I needed to add to my collections! I will never use another guy! Tim is the man! The best around!
Review №3
2022-02-22My experience at Frank Adams was fantastic! The store is meticulously well organized and beautifully designed. Jeffrey was very helpful and knowledgeable while assisting me. The same goes for the entire staff who were all very friendly and welcoming. I highly recommend these jewelers based on the quality of the products they sell and the expertise of the staff.
Review №4
2022-03-14Purchased a nice time piece and have another one in the making shortly. Jeff has been attentive to my every need and treats me like family. His great personality is unmatched and understands a collectors passion for desired timepieces. I truly enjoyed my purchase and look forward to my next one. Thank you again for the outstanding experience. See you soon!
Review №5
2022-02-14I wanted to let people know about my superb experience at Frank Adams and give a little insight into what makes the place special. Each time I walked into the store or spoke to anyone, I was greeted warmly, made to feel welcome, and treated like they were truly glad to see that I had stopped in. I was lucky to work with Billie Jo, who is absolutely stellar, on a purchase and she had answers and recommendations for every question I could ask. She was warm, kind, and looking out for me to get a great buying experience and help me find the right piece that I could feel great about.
Review №6
2022-04-14I had a really great experience with Frank Adams Jewelers. They listened to every detail I wanted for my wifes ring and they delivered. Everyone working there are friendly and helpful. Its refreshing to go into a business and know that you matter as a person.
Review №7
2022-08-07Our experience at Frank Adams was like that moment in Breakfast at Tiffanys when Audrey Hepburn asked the teller to engrave her Cracker Jack ring, except our teller was Andy. There was no judgment, only enthusiasm to work with what we had. They made a custom wedding band to fit our engagement ring. It is beautiful and fits perfectly. We would highly recommend Frank Adams to anyone looking for a great experience and fine jewelry.
Review №8
2022-02-05My first visit to Frank Adams was with my mother and daughter and we were met by Kimberly Adams after walking in the door. She narrowed down a few choices based on my personal preference for more delicate looking jewelry (and on a budget). I appreciated the time she took listening to likes/dislikes before choosing additional items for me. I most deeply appreciated that she took the time to answer about 15 minutes worth of questions from my 9 year old. This is a store where you can feel comfortable--no matter your price range. Most recently, I got in touch with Kimberly hoping to find a 10 year anniversary gift. She helped me get something meaningful, pretty and within my price range. We look forward to working with this family-owned business to purchase future gifts! Great experience all around each time.
Review №9
2022-01-27I had an incredible experience buying my watch at Frank Adams. All of the staff were extremely welcoming and friendly. Jeffrey, helped me find the perfect watch and I am very grateful. I am now a forever customer and would highly recommend checking them out.
Review №10
2022-06-25Words escape me for the experience I had with Mary and the rest of the staff at Frank Adams. Everything about my encounter was outstanding and Im so happy that a very good friend highly recommended them to me. I had them repair two very old pocket watches (115 years) and purchased a new time piece as well. Best wishes for continued success.