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Phone: +1 716-265-6825
Site: https://www.genesisofamherst.com/
Opening hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–5PM
  • Sunday:Closed
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4.1 (29 comments)

Review №1

2022-03-19

Concierge service is a joke. Took 3 months to get an appointment. I bought a 2020 g70 sport with dark chrome trim. The window trim was getting very blotchy and after researching online I found that this was a common problem with the model. I brought this up for my appointment. I also had an oil change and inspection. The only call I got was to pay for the $21 inspection fee over the phone and no one talked to me about the window trim problem. They brought my car back this morning and the window trim is now bright silver. They polished all of the dark coating off the trim. I spoke to Jason and the service manager who both refused to correct the issue stating that is what Genesis told them to do for the work order. I ultimately had to contact Genesis customer care to file a formal complaint. Genesis acknowledged the error and wrote it up as a vehicle damage complaint and they are replacing the window trim. This is supposed to be a luxury dealer, they returned my car dirtier than when they took it and brought it back on empty. I will buy Genesis again but not from Northtown.

Review №2

2022-05-02

Be an informed buyer. The guys here have always given me a fair deal and treated me with the upmost respect. Ive purchased 6 vehicles from them. If they sold 18 wheelers id be driving one of those. Thanks again.

Review №3

2022-04-18

The service team at Genesis of Amherst has consistently gone above and beyond to ensure my customer satisfaction over the past 6 plus years that Ive been a customer there, and their valet service has been nothing short of fantastic the many different times Ive used it. Highly recommended!

Review №4

2022-04-15

Nice location, good selection of new cars during these tough times, friendly and helpful staff

Review №5

2021-07-17

Buyer beware!!! I went on Genesis of Amherst website, used their trade value tool to get a value for my trade, entered VIN # and mileage had a fair offer. Once I drive 2 hours to get there, at seems they dont go by that figure, nor do they want to offer anything close!!! They have plenty of excuses, but cant seem make a deal unless you are willing to let them make $10k on your trade and still charge full MSRP!! Crazy. Drive elsewhere, there are dealers willing to deal, just not these guys!UPDATE : A week later they send the message below, they have my information, I used my real name, its pretty easy.

Review №6

2021-10-22

If I could give no stars I would. Like the other gentleman said, I bought a 2020 g70, and the salesman and sales manager couldn’t stop touting the concierge service. When I called for an oil change though, I’m told they are booking 9 weeks out. Completely useless, and all the sales manager Vlad and the service manager EJ Gonser do is point the finger at each other. I wish I had gone one block over and bought the Lexus.

Review №7

2021-12-16

Alex the sales manager was very helpful with the purcase of my fourth Genesis. I really like the Genesis product and havent been disappointed with my new G80. I would have given 5 stars but im waiting for a dedicated dealership like other luxury brands.

Review №8

2022-02-02

We could not be more pleased with your car and the sales we received from.DennisHe was superb and continres to be as we adapt to call the new features the Genesis provides

Review №9

2021-04-24

I bought a 2021 Genesis G80 3 months ago and was sold on the concierge service for appointments. I live an hour away from Buffalo. Tried to make an appointment for my first 6,000 mile service and am now told that service is only once a week and next available is a month from now. That’s absolute BS. And the guy on the phone who booked the appointment was rather matter of fact about the whole thing. Not the service I expected. Not even close.

Review №10

2021-06-30

The Genesis is a great car but this dealership has not been close to meeting expectations. My car is back at the dealer for the third time for the same problem. They need a dedicated Genesis dealer in Buffalo NY.

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