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Hackels Foreign Car Services in Albany

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Phone: +1 518-458-2897
Site: http://www.hackels.com/
Opening hours
  • Monday:8:30AM–5:30PM
  • Tuesday:8:30AM–5:30PM
  • Wednesday:8:30AM–5:30PM
  • Thursday:8AM–5:30PM
  • Friday:8:30AM–5PM
  • Saturday:9AM–12PM
  • Sunday:Closed
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Total reviews rating 4.3

34 Reviews for Hackels Foreign Car Services 2023:

Review №1

2022-07-07

The place to go for service on VW and Audi vehicles. Hackels has the most honest and competent techs. Im always satisfied and even educated after a visit.

Review №2

2020-09-09

Im extremely pleased with services provided by Bob and Mike through the years for my VWs; 1999 Jetta and currently a 2010 Passat CC. Good, honest, knowledgeable guys that charge reasonable fees. I have and will continue to recommend VW owners to have their vehicles serviced with Hackels.

Review №3

2020-01-16

These guys are a little rough around the edges with customer service BUT overall really nice. Family owned and operated. As a woman I dont feel that they take advantage of me and I trust them, which is a wonderful thing if you are a woman and have experienced bad car care. Been here multiple times and feel their prices are reasonable. I have asked many questions (which honestly are basic knowledge about cars that I dont know) about various things and they have answered them truthfully without being condescending or irritated by my lack of knowledge. I own a VW Jetta. Brought my Mom there for her car and they did alright by her too. Worth a stop!

Review №4

2019-12-26

When I first bought my 2011 VW from a private sale I was excited. That was very short lived as I soon discovered that I paid $3500 for a paper weight. I had put in $10,000 into the car before finding Hackles. Since then I have only had to pay for basic maintenance and when I did just recently have a major issue I tried, YET AGAIN, a shop close to home only to pay for my car to be looked at and told they couldnt figure out the problem. $110 later it was at Hackles for about an hour and I was told it was ready for pick up and my issue had been fixed. As long as I own this car Hackles will be my go to place!

Review №5

2018-09-04

Been a customer for 20+ years and wouldnt go anywhere else! Mike is an excellent mechanic (knows what hes doing or finds out what needs to be done, does it or lets me know where to get it done) and honest! Bob and Bobby are terrific people - honest and accountable, and know cars. I trust them implicitly and highly recommend! Also helps that theyre on the bus line, so when I drop off my car, I can still get to work.

Review №6

2021-07-10

Great service!! Awesome staff friendly and honest!! As long as I have a Volkswagen Hackelss will be my mechanic!!

Review №7

2019-01-21

These guys are great, My daughters car was towed there for possible repair. She was visiting a friend at college in Troy when her car broke down, she is from central Mass and I did not know anyone in the area.. I found them to be friendly and honest in that they said they could not do a repair. If I lived up there I would definitely use them for my repairs !!!!

Review №8

2017-04-23

Great service and people here. Forgot who I worked with but was older gentleman. Called them at 8am asked if they could take care of a major coolant leak and they said yes and had a referral tow service. Brought it in, told me hed call me by 11 with problem. Gave me the call and said hed have it fixed by 1pm. Went in she was waiting for me, problem solved. Impressed with quick turnover and honest evaluation. This will be my go to spot for my Audi in the capital region.

Review №9

2019-02-26

Dropped off a 2007 Passat with a check engine light, picked up one with way more (parking brake, low oil pressure and low tire pressure) the car was there for a month couldn’t keep track of who I was or the service they did on my Passat charged me 250 said they changed oil, an ignition coil, and replaced a caliper (don’t know if it was actually seized) called and they told me to bring it back and they’d line up a used parking brake module. I took the car to sounds and motion car audio in Voorheesville where Edgar had it less than a week, and picked it up with no lights on and an inspection complete. I would never recommend hackels they claim to be vw experts but my car audio installer did a better job fixing mine

Review №10

2022-05-19

Fast service, very reasonable and great experience