Positive: Customer Service! Very friendly staff. Both at the front desk and at the breakfast buffet. Especially Staff was extremely friendly and very nice. I am all about customer service and that¿s what I got. A GOOD WELCOME ANS A GREAT FRIENDLY STAFF. Th Negative: Everything was perfect about this hotel !!
Showed up at 430 pm to check in and our room wasn’t ready. Said it would be around an hour. At 630 our room still wasn’t ready. I asked if we could get a discount and that something needed to be done as we had 4 small children and had to stay in the lobby . and the front desk lady said,” we don’t give discounts, I can cancel your reservation and you can go somewhere else.” We were with a group so that wasn’t an option for us . When we made this reservation we booked two adjoined rooms because he had 4 young children with us. They tried putting us in two room on two different floors . Again not an option for us . So we had to wait longer again. Once we got to our room after 630 there was a strong smell of marijuana in our room, maintenance decided to spray fabreeze in the hall way. The shower would not drain , and our room keys stopped working multiple times . Overall was a terrible experience and willNot be going back .
Very clean hotel with comfortable rooms and a very friendly staff. My truck was safe with their park and fly option. The Buffalo Airport couldnt be any closer. Recommend both when traveling.
Clean hotel, convenient location with airport, plenty of parking. hotel has good continental breakfast with waffles, eggs, bacon, etc. cookies in the evening. pool and newspapers included. no complaints
Exceptional service, comfortable bed, the facility was clean inside and outside. Hot breakfast was a surprise and good. I would definitely stay at this Hampton hotel again!I returned and must provide a update flawless check-in process as honor member although the hotel is busy with multiple check-ins the staff was welcoming and my room was exceptionally clean with the scent of freshness 🙂
King suite is spacious. Huge desk which is great. Lots of space. Shower pressure not the best. Bed is NOT like any other Hampton Inn I have been to (and I have been to MANY in the past few months) so I can testify that the beds at this location are NOT remotely similar to the soft plush Hampton bed I have experienced at the other locations - in other locations they have a selection of various types of pillows to satisfy different people (feather, firm, and a variety) NOT here, they are all firm and not feather at all. This location, the mattress is a very firm coil bed (no memory foam feeling like in other Hamptons) and as stated the 4 pillows are all the same, not soft butmore bulky. Not what you will expect if you are looking for a standard Hampton Inn room. I think they need to update their beds quite frankly.They also have ultra slow wifi - unless you pay $4.99 a day. You can see photos for the speed of the free one vs. paid.Breakfast has a very good rotating selection. Warm breakfast changes daily which is good especially for those staying more than one night.Those turning on the tv in the breakfast area - turn off the news channels - you will annoy most people who dont want to hear all the b.s. - put something neutral like the Weather Channel on your massive tv in the breakfast area.Front desk staff NOT friendly or genuine, I am speaking of: Tiffany, Jennifer, Ruth (where do they get these people?) sorry but not only NOT friendly, but outright rude. I will spare the details here, but I never ever have had staff act this way, unacceptable.The people who WERE nice at this establishment were: Phonecia in housekeeping, Amber the executive housekeeper, and the man who works breakfast.So annoyed housekeeping staff rude af. Hispanic girl playing loud rap music (no headphones) so the entire hall had to listen to it - while she’s cleaning. I was in the middle of a virtual business meeting while all of this was happening. This same girl banged on my door (while I had a do NOT disturb sign on my door) screaming ‘Housekeeping’ I screamed back I am not checking out! She argued (as I opened the door) and said, well I have you on the list to be checking out - I said, that’s NOT the case I am checking out tomorrow. I additionally added that she is NOT to disturb a guest when they specifically have a DO NOT DISTURB sign on their door!! She said, ‘It don’t matter you are on the list so I am going to knock’ I reiterated that No you do not disturb guests. As I was closing the door, she said, ‘Ye Bi*ch.’ I had other incidents here seeing a man and woman down the hall screaming at the top of their lungs at each other - with poor toddlers who had to witness this and were crying hysterically, it was unnerving to say the least and staff was slow to respond.The staff they hire at this hotel are I cannot say in this post because they will delete it - just connect the dots and you will figure it out - for this reason ALONE I would look elsewhere. I give one star for the staff and the way they treat guests. A two star for the room, and 3 star for breakfast.
I was a little concerned about the location being so close to Buffalo’s International Airport. But pleasantly surprised of a noise ordinance I assume for nightly flights. We all had a very quite and enjoyable stay.
Great staff, good hot breakfast included, nice room, comfortable bed, spacious bathroom. Stayed as reverse park and fly. Had left our car parked for 10 days and stayed one night . Close to the Buffalo airport had shuttle service 24 hrs
Great staff and affordable parking compared to the actual airport. The shuttle services is very convenient and they dont make you pay a tip.
Positive: The rooms were clean, and breakfast was good. The staff were lovely, especially Shaquanda. She was a ray of sunshine! Negative: Wifi was a little spotty
Positive: Average hotel. Nothing special Negative: Hotel has seen better days. Looks worn down. They need to do a refurbishment badly
The same lady who picked us up at the airport was also the one to check us in to the hotel. They were extremely short staffed because of so many staff members being out due to Covid. The lady monitoring the complimentary breakfast made a point to announce that the breakfast would be closing shortly and asked if everyone had enough to eat. Ive never heard that announced before. Usually, the breakfast is just suddenly closed.My husband and I cant say enough positive things about this staff. They were very committed to making our stay pleasant and to ensure that we had everything we needed.They made the most out of a bad situation and we felt extremely well taken care of.
Extremely unprofessional and rude desk staff. They don’t answer the phone. They are short and snippy. We were locked out of our room several times because the key system is terrible. Leaks from the ceiling around the pool area. Bed was made but sheet not changed from last people staying in room (hair and dirt in the bed still). Do not stay here unless you want to be dirty and frustrated.
Its a very nice hotel conveniently located across the street from the airport. Tub and shower is very outdated. They are understaffed and the front desk is a bit abrupt and overwhelmed but they do a pretty good job. I wish these rooms had microwave ovens in each room. Its a bit unsanitary and very inconvenient for all guests to have to use the microwave oven in the lobby that is rarely cleaned out.
Wonderful hotel! The rooms were very clean and the beds were comfortable. Breakfast was great. The best part of our stay was the awesome employees who provide top notch customer service. They were very friendly and accommodating. We enjoyed our visit!
Positive: Hotel shuttle to airport was convenient. Pool area was clean and useable. Breakfast was pretty good. Negative: Staff was not friendly or professional. Hotel was dated. Bathrooms weren¿t super clean. No one told us upon check-in that you had to ask for your room to be cleaned- there¿s just a tiny little sticker on the bathroom mirror that mentions it.
Great place to stay very close to the airport!! You can see it from the room .Wonderful hot breakfast shuttle service and they park your Truck for your entire trip .
Absolutely above and beyond customer service everytime I have been to this location. I have both stayed here, as well as parked my car for days / weeks / months at a time and the staff goes out of their way to make sure that you are taken care of. The rooms are clean, the staff is kind, the service is great. Thank you to Sarah, Jennifer and Rosie for again making sure that your customers are taken care of and for excellent service.
Stayed Nov 30- Dec 1st. The room was not very clean.....dusty, pink mildew growing in the shower and actual fingerprints on the bedside light switch. No microwave which I didnt find out until 4:30 am and went to mic my breakfast before a very early flight out. Container that held the coffee supplies was filthy. I did tell the front desk when I checked out. Stayed at a Hampton Inn at Sarasota airport Dec 5th and the place was spotless. Room door was sealed shut showing it had been cleaned. Not so good n Buffalo. I used to work at the airlines in Buffalo and often referred people to the Hilton properties as that is where I prefer to stay. I would be horrified to have recommended this one. And after seeing the Hampton in SRQ, it seemed that much worse!!!!
Staff was very friendly and helpful, even though we arrived and left late at night / very early morning due to our flights. They ordered us a taxi to the airport when their shuttle wasnt running (due to the early hour) and the front desk clerk even picked us up at the airport herself, at 2 AM, to get us to our room after our returning flight. Great service that we really appreciated!!Our room was very clean and the breakfast the next morning was well maintained.
After long trip, I like to have nice shower or relaxation in bathtub. The hotel has no bathtub and shower pressure and shower heads were not as good as I expected
Typical hotel breakfast was ok. Not great, but OK.My daughter got a shower, only to discover that there were no towels. I went to the desk for towels. “We don’t have any clean ones right now. It will be about an hour.” Fortunately, the front desk person gave me some pool towels.Also asked for a roll away bed, as there are 5 in my family. Arrived at about 1 AM, no roll away in the room. Had traveled all day and just wanted to sleep, but had to wait for a bed. As if that weren’t enough, the roll away “bed” is actually just box springs, no mattress. I slept on it so no one else would have to. Terrible. Like sleeping on a pallet.The door to the breakfast room is held open (pocket door) by jamming a napkin between it and the frame.The shower was decent, but no wash cloths! Kinda difficult to get clean with no wash cloth.“We want your stay to be as undisturbed as possible” means “we aren’t going to make the beds, tidy the room, or empty the garbage unless you specifically ask us to”. Other hotels of different franchises are doing the same. Poor service in a service industry.Overall, not up to the standard I have come to expect from Hampton Inn. I am quite disappointed, not well rested, and not coming away with a good feeling.
Hotel is dirty. Hotel has maintenance issues (our sink wouldn’t drain and when we told the front desk they only added it to a very long list on the notepad in the drawer). Staff is rude and undertrained. I will not stay here again.
Positive: Very close to airport with good shuttle service. Rooms clean & comfortable Negative: No
Very clean hotel with extremely friendly staff. The room is clean and comfortable. The fitness room was great. The breakfast was very limiting and there was no decaf coffee offered. The biggest problem I encountered is that their shuttle is not a 24-hour shuttle, despite the fact it is an airport hotel that promotes its airport shuttle on just about every page of the website. But if you come in later in the evening there is no shuttle.
Positive: The hotel was clean, in a great location and had comfortables bedding!
Our room smelled horribly and we were told formerly, it had been a smoking room. We had no tissues and when we asked for some they brought toilet paper because they were out of tissues. The book that gave information about the hotels amenities was dirty and sticky, and written all over by previous customers. When we asked for a new one, we were brought card with television channels. We would not recommend it...
The staff is amazing! Very helpful and kind! They are making a week long stay bearable with 2 kids!
AMBER AND JENNIFER WERE AMAZING. HAVENT MET FRIENDLY STAFF AT A HOTEL ANYWHERE AND WE TRAVEL ALL OVER THE WORLD. THANK YOU FOR SUCH A CLEAN AND WELCOMING STAY. THEY WERE UNDERSTAFFED BUT HANDLED THEMSELVES AMAZING. THANKS AGAIN
I love Hampton Inn. I love it so much that I decided not to book a hotel anyplace else BUT this place is a little dirty. I may rethink what hotels I book or maybe it is the location of this one by the airport in Buffalo. I dont know but I hope that the brand isnt slipping. The breakfast was full and very good though, and they cleaned the tables as we left.
This hotel is ok for one night stays, if you are staying any longer, go somewhere else. The staff is very friendly and working very hard, but you can tell very easily that the owner is very cheap and doesn’t want to hire enough staff for this size hotel. For example, they don’t do a daily service for the rooms, you have to request it in person. If you want fresh towels, you have to ask for them, they might have one or two available. My bath tub wasn’t draining, I had to call twice to get it fixed. I originally planned on staying 5 days in this hotel, I cut it down to 3 days and moved to a different hotel for the rest of my stay in area. By the way, for $150/night I expected a lot better service.
The hotel staff were very friendly and helpful. The room was very clean. I will be back
The room was very nice and the staff are helpful but they need to expand their breakfast menu to accommodate individuals who dont eat pork... I spoke to 3 kitchen staffers for the 2 days I was present for breakfast and all 3 of them informed me they personally dont eat pork either and that they have mentioned in the past that other options should be made available as well. This is very basic in 2021!
Positive: The location and early check in. Negative: They rushed us out as they were overbooked.
VERY GOOD SERVICE OVER ALL.CARL FROM THE BREACKFAST IS VERY GREAT GUY.HE TOOK CARE OF MY SON NEEDS AND SAW HIS PEANUT ALLERGY AS HIS OWN GRAND SON....THANK YOU!
This hotel has great management, I left my wallet in the room and left, realized it 30 min later, she went to the room and retrieved the wallet. Thank God. I got back and was given my wallet minus the 400 dollars the maid took out. The watched the camera footage, saw she was the only person to enter the room. Confronted her, of course the spineless thief denied it. Waited 2 hours for the police to show up to do a report. Im sure nothing will come of it I only hope the management, who was awesome in trying to help me, fired problem girl. Dumb as she was.
Sofa bed needs to be replaced! My son who is only 100lbs said it was awful! Mattress really bad. Missing sofa-bed pillows. Sink was stopped up too. Not enough towels. For one night its ok. Clean.
The other hotel guests were very noisy the entire night. I would recommend requesting a room far away from the elevators.
Room was very run down. Office chair fake leather was peeling off. Threads coming out of the carpet. Power outlet was physically hanging out of the nightstand lamp. Shower hand sprayer was outright missing. Located close to airport.
The Hotel was very clean, and the staff was very friendly, and helpful. Breakfast was very good.
This place was Great. Clean, good price, great location, couldnt ask for more.
Amazing breakfast, clean room, staff was very pleasant
Good airport hotel with excelent service, shuttel and breakfast.
Awful. So noisy and not from planes. Room walls are very thin. Lights didnt work, stomping from room above all night. Beds were completely awful.Also continental breakfast did not meet hampton normal standards.
The lady at the front desk by the name of Jennifer was so rude and it looks like she hated her job so much so that we felt so unwelcome. We are a diamond member yet she didn’t let us have any of the benefits that we are eligible for even as simple as premium internet. She even made me go down to the lobby to get an extra shampoo and conditioner ( because there was only one in the room ) instead of sending housekeeping to us. Because of her, our stay was horrible! She is destroying the good image of this establishment. A person like her is not supposed to work much more so at the front desk!!!
Hotel was nice staff was friendly.. however the bathroom in my first room was not clean. I was offered a new room that was on another floor . Unfortunately the guest were very loud children running in and out of rooms knocking on doors. Not the hotels fault .. Location great across from airport. Hotel offered some breakfast items.
Cleanliness was not to the standard we always find with Hilton. Staff were polite but they need to do a better job of cleaning.
The bedsheets did not appear to have been changed since the last guest. Flat sheet was not in the right place and was not tucked in. The top cover appeared to have Ben just flipped back in place, it was not even close to being even, side to side. Shampoo bottle was half empty. Refrigerator squealed all night. At the front desk this morning, someone asked if the flight display board was today or yesterday. The desk person just replied “I have no idea”. The only entrance that was open was the main entrance. Other doors were locked tight. Can they do that and still meet fire code? My last stay at this location.
The rooms were clean,the bathroom was huge, I loved the complimentary breakfast and free coffee and tea in lobby all night.
Place was nice.. people were friendly.. but had breakfast to go twice that had mold in it..
Positive: Location Negative: Still NO hot breakfast. Some Hilton Honors perks not offered. No fresh baked cookies in the evening. Only one blend of coffee available and not available 24 hours a day. The pool wasnt open. Exercise room was locked. No coffee break goodie bags.
Shower towels were horrible and no bigger than a hand towel. The breakfast selection was very poor... cereal, yogurt or banana. The only good part was the coffee!
Ice machine on floor did not work during 4 day stay. Staff is less than accommodating. Room was clean.
Wonderful staff and overall a pleasant experience. 👍 Would definitely revisit.😉
Positive: Breakfast better than most Negative: Bright light from parking lot shining in my window, and solid drapes were not adjustable. Major oversight imo.
The pool wasnt open and the complementary breakfast was just bagels cereal breakfast bars things like that nothing Grand like you would expect waffles eggs things that actually make a breakfast. The only downside I have is for some reason we got charged an extra $200 which were trying to investigate on why we understand the two individual room charges but why there was an extra $100 per room charge separately we dont know were trying to figure that part out so check your bills.
Our room was clean and spacious. The breakfast bar was monitored and constantly sanitized for everyones safety. Staff was friendly
Positive: Friendly staff, good breakfast Negative: No
Fantastic customer service and very clean rooms. Very friendly staff. Will definitely recommend this place to people coming to Buffalo or to tourists who are coming to see the Niagra falls. great location. not too far from the falls.
Outstand value, especially for the price. No airplane noise and nice breakfast!! Rooms were very nice, the bed was a bit hard for my taste but thats just my preference!
It started with a free ride from the airport. The shuttle was on time and the driver was extremely nice. Once at the hotel my room was ready and beautiful. I did not use the pool or fitness center, but they looked very pleasant. Breakfast was a traditional Hampton Inn breakfast. Hotel looks very clean and recently remodeled. I would definitely stay here again.
I booked this place for my mom, nieces and nephews. They were doing back to school shopping so stayed overnight. They enjoyed their stay and said the staff and accommodations were all great.
We had an excellent stay. To top things off, the customer service from Michelle and house keeping helped our family find an item we had left behind. Our daughter left her teddy bear that she had since birth. House keeping could have easily tossed it. When we had called the next day the staff went above and beyond to help us create a plan to get it back. We are so grateful for the professionalism and kindness of the staff.
Very clean.... we were able to enjoy our stay. It felt like being at a second home. Everyone was helpful and we always had what we needed.
Great hotel. Had our family reunion here. The rooms were awesome and the staff was great. Even the breakfast was good. But housekeeping was a bit pushy. I told them at 8am I would be leaving the room this afternoon. They knocked on my door 3 mir times between them and noon. Then called and told me I was the last room the person had. If I didnt have it done now it couldnt be done because she was going home.
Close to airport, shuttle is 24hours. The staff were excellent. I checked in very late. They accommodated my need for a lower floor. They helped me with my luggage. They were really great. The room was very clean. The bed was perfect firmness. Very quiet. Couldnt ask for a better place to stay
Okay so pulling up its a great location right across from the airport. Walking through the lobby and up the elevator I was impressed on how the place looked. Upon entering the room the setup was interesting and room seemed fine for what we needed. Wife did not like that the sink and mirror were right in the middle of the room and everybody could potentially see her getting ready. Then came the issues. First, the remote for the TV didnt work. Called down to the desk and was initially asked to bring the remote down.... umm no lol, then she offered to bring new batteries up. OK cool! Then we discovered that the sink was clogged and wouldnt drain right. Then the room behind us had yelling kids and a night club party going on but wasnt an issue all night. Then in the morning we tried using the shower and the doors wouldnt shut and were basically falling apart. We called and requested a new room. Got moved from the 4th floor to the 2nd. This room the shower doors werent broken and the TV remote worked right away! However, the first night we were in this room we had someone stomping above us from 0500-0700. And I mean STOMPING like an elephant. Then the next night we had a person snoring in the room next to us that sounded like a warthog. Like I kid you not. They need to soundproof their rooms man!
The staff especially Rosie and Ruthie made me give this score. The hotel is clean and nice, however the staff has no customer service skills.
It was one out 4 staff that wasnt really friendly but over all the stay was peaceful and clean and the refrigerator could of got colder
Positive: Super family friendly breakfast was great
Susan and I dated long distance in the late 70s between Buffalo and Cincinnati, and we like going back to visit friends in Buffalo. Susan picks the Hampton by the airport for the memory of flying in and out of Buffalo. Rooms are AKWAYS clean, friendly staff, and the price is right!!👍👍
Very pleasant staff, full breakfast included, clean and quiet other than plane noise.
This was the worst hotel I have ever stayed. The walls were super thin, you could hear people from other rooms talking and also loud noises from upstairs. I could barely sleep. Avoid this hotel at all cost.
The staff were friendly and helpful. The hotel was clean and updated. The room was a good size and the bed linen was clean. The pool is a salt water heated pool, and was clean. Breakfast had a lot of choice and staff were constantly cleaning up tables. Location was ten minutes away from the Walden Galleria Mall, and easy to find. Great stay, and great service!
The hotel staff was courteous and prompt. The accommodations were comfortable, the pool was nice, and breakfast was decent. Housekeeping missed some spots in prepping our room, though, a bit of cobwebs and hair in a couple of corners.
Arriving we hours of the morning with young son in tow. Their complimentary shuttle was there waiting for us and with it being so cold out that was so appreciated. Online check in along with room key app worked seamless. To end our very short stay the boys had a swim in their crystal clear salt swimming pool like at home. No horrible chemical smells even tough it is an indoors pool and the pool water was nice and warm. We will be back soon!! Loved!!
Amazing service, Miguel in particular was fantastic. They were all very helpful in recommending places to eat and visit, as well as potential neighborhoods I should consider if I end up coming out here for a job. Rooms were also well insulated to the sounds of the airport. Im a light sleeper and didnt have any problems.
Its about 30-40m across the border. Its a good location but its a bit of a drive for food. We got the king suite which was surprisingly spacious. It had a large desk in the middle with an HDTV mounted on a bracket and a mildly comfortable couch bed. When they cleaned our room the garbage/recycling wasnt removed from the room but we got new sheets and towels. The breakfast was solid, there were eggs, sausage, fruits, coffee orange juice, bagels ect.
The room was nice and clean. Love the complimentary breakfast and shuttle service to the airport. There is a pool, but I did not use it. There is a small function room for private events. The people at the front desk were all friendly.
Its a nice place but if you are a light sleeper and need noise to sleep, like myself then good luck. While looking at the reviews people werent joking about the walls being too thin. If you arent on the top floor, you can hear the people above you and its bloody annoying...didnt get a restful sleep while being here. Other than that, its a decent place.
Friendly staff and one of the better free breakfasts. The salt water pool was nice and the pool opened at 7am to allow the kids to get a ton of swimming. Lost one star because oddly there was no hot tub. We were on the fourth floor facing the airport so the 3 kids could watch planes take off all day. I would stay again.
Stayed there for about sixteen nights. The staff was incredibly accommodating and courteous. Great location. Ill probably stay there again when Im back.
First off, the rooms and the breakfast was great. My experience at the front desk as I was checking in, is another story. I was told my online booking may have been overbooked, then had to wait 10 minutes at the desk while the attendant searched for an available room. Inconvenient, at the end though, she supposedly found the exact same room I booked a day earlier, weird.
Hotel needs to be rated with higher stars. The salt water heated pool is AMAZING! Lets not forget the complementary breakfast. I cant comment on that enough, youll have to try it yourself. The rooms are large, not to mention my wife was more than happy to have access to an extremely large bathroom and a spacious closet (Its a woman thing I guess). The service was very personable, we were checked in right away. The staff, especially Joannah, was very kind and prompt attending to our needs and concerns. We Definitely recommend this place. My wife and I are here on a business trip. The past week weve stayed at the Marriott which was a lot more expensive and didnt offer nearly the same kind of service or amenities as this place does. We ended up booking this hotel due last minute changes in our schedule. We will stay here from now on anytime we come to Niagara Falls, or buffalo.Anyone wanting something cozy but rich, book this hotel. You will get more for your money and time.
The room was exactly the way it looked in the picture. Everything was clean and in order. Staff was friendly. Checking in and out was a breeze
Staff was great, room was ok but wasnt clean when given to me,there was no paper in our bathroom. Had a incident with the pool where my 4yr old get a allergic reaction to the chlorine because the machine was pumping to much the smell of chlorine was so strong it was burning my eyes. My son came out itchy and with multiple blisters all over his body including his private part and the fact that hes autistic made it worst I had to sit under the water with him to get the chlorine off his body. The breakfast was horrible felt like chewing on rubber and the kids ended up with upset stomach after. Theyre were other kids running all over the hotel and just destroying everything, they took over the fitness room just in there fooling around they took over computer room and kept putting wet towels on the door that goes to the pool to keep it open no parent around supervising them. Other than that manager was great and handled the problem with the pool pretty well and my situation as well so much appreciated to management for the way they handled it. Hopefully my next stay we get to enjoy the pool much better :)
Lady at the front desk checking me in was beyond AMAZING!!! She helped restore my familys vacation to a GREAT memory!!! Breakfast was tasty. Rooms immaculate! Beautiful Hotel, Highly recommend you stay there!!!
Clean and close to the airport but the Hampton has fallen short with the rooms. The walls are so thin we were not able to sleep. The people walking upstairs sounded like they were in our room. Go elsewhere if you want to have a good nights sleep.I mentioned my concerns to management and nothing was done...no compensation was even offered. There are a lot of options for other hotels in the area so I certainly will never stays at the Hampton Inn again.
Was here for a night and wanted to stay closer to the airport.Was greeted by the most amazing lady at the front desk. She was super welcoming and asked about my trip and was knowledgeable about the area and surroundings.She remembered my name and room number even after 4 hours and sent my Uber delivery right to my door.
Only stayed 1 night but I wished I could have stayed longer because the suite was so amazing!!! CLEAN, MODERN, SPACIOUS, GREAT BED, GREAT FRONT DESK SERVICE, GOOD FREE BREAKFAST - I can not complain about 1 thing. The airplane noise was virtually non existence and maybe thats because we were on the ground floor. If I could say 1 that would be there is hall way noise - lots of inconsiderate patrons who do not know how to close a door quietly but what can you do? I would still definitely return here and ask for the same awesome room :))
Negative: There was a continuous noice that appeared to come from the room next door that sounded like a running toilet. Very annoying. I did not report this when I checked out because there were others checking in at the desk.
Room was nice and clean. Clean and modern. Kids said the couch bed was comfy. The turkey sausage at breakfast was not cooked enough. Staff was friendly and accommodating
Overall very nice hotel. Nice room, good amenities, and friendly service. Only downfall is a weird smell that overpowers you in half of the first floor. And I mean weird in a bad way...like intensely bad. Luckily I was on the 3rd floor, so no worries.
Stayed here about 1 month ago- Reserved a queen double bed room. When I got there they told me they overbooked and gave me a one bed room w/ a cot. She said, as a courtesy, she would not charge me for the cot, I was livid. Room had someones used teabag on beside table so they didnt clean it very well either. Would not stay here, this over booking has to stop, she said I was downgraded because I booked thru a 3rd party, didnt have that issue with the other 3 places I stayed during this trip.
Convenient location and huge updated rooms are great. Free WiFi is good enough for basic browsing and the like. Walls seem thin as I was able to hear my neighbor coughing at night and their alarm in the morning. Breakfast was mediocre: potatoes were edible, sausage was rubbery. There are other options nearby Ill try the next time Im in town.
Thanks to the folks at the front desk my stay was terrific! Andrea helped me with some toiletries and other staff directed me to which restaurants could deliver dinner when I needed it. The shuttle guy was more than helpful, taking me over to the galleria mall when I needed to get there for an appointment. Thanks for all the help you give us weary travelers!!
The room is great. Breakfast was decent. But felt a little put off by the male staff there as he didnt make us feel our presence were appreciated
Nice hotel, but bathroom was not clean.
We stayed at the Hampton Inn Buffalo Airport at the beginning and end of our recent trip to Canada. It was conveniently located and reasonably priced.We initially picked this Hampton Inn because it was located right next to the airport and we were getting into Buffalo late, so we didnt want to drive the rental car very far. We were pleasantly surprised by how nice the hotel was. It was nicely decorated with little touches of flair that make a huge difference in differentiating the decor from many other hotels weve stayed at. The details really made a remarkable difference.The continental breakfast was great, like really great compared to some Ive been to. It had a lot of options. The only thing I can think of that wasnt so great was the colorfully haired woman who greeted us at the breakfast. She was a little too enthusiastic (*loud / intrusive) so early in the morning.We stayed here again on our way out of Buffalo Airport. This time we had to drop the rental car off and then leave the next morning very early. The kids loved the pool and we loved the coffee. The best part of this stay was our shuttle driver Steve C. who picked me up after I dropped off the rental car and also took us to the airport the next morning. He was nice and pleasant to talk to about Buffalo as hed lived there his whole life. This guy is top notch and Im sure hes a big part of why this particular Hampton Inn gets such great comments on its shuttle.If youre flying into Buffalo and need a nice place to stay, this is the place. Very flexible and accommodating with a great staff and good coffee and breakfast. Really much more than you could ask for. Thanks!!!
I didnt stay here, but I wanted to say that the staff is great. My mother got lost and needed directions and help and they didnt hesitate to take care of her. It was very nice of them to take the time to help her when she wasnt even their guest.
Friendly staff. Clean room but terrible food. Beware of the deposit that is not included during booking. Recommend for short stays but not long due to the airport noise. Save yourself the complimentary breakfast and eat elsewhere.
The hospitality aspect of this hotel gleams with excellence! I always stay here the night before a 6:00 a.m. flight to Haiti and the night of my 11:00 p.m. return. They send me off and welcome me home with warmth, professionalism, care, and concern. This most recent trip in January was an occasion for me to be inspired by Miguels exquisite kindness and sensitivity, and by Jerrys loyalty and conscientiousness. Most impressively, the management appears to be invested in, and proud of, their team. My son treats me with the overnight on both ends of my trip and I would never want the treat to be in any other place!Deb
This hotel has no insulation between floors. All night we heard people stomping above us. We called the front desk multiple times and nothing was changed. I’ve stayed in hundreds of hotels and none as bad as the loud banging this one had all night long! I will never stay at this hotel again.
Stayed only a night. Searched through Expedia and decided to stay there as it seemed to be the closest hotel to the airport (was not! Hilton Garden Inn was closer by walking) and had good review scores. Had a late check-in (around 11 PM) and because of that I mailed the hotel a day before to be sure that everything is ok (nobody turned me back, but the room was reserved). There was no shuttle to the hotel from airport. Needed to walk in the middle of the night (walking distance, but it was hard to get there with luggages, so take a taxi! or may better to call them that you arrived and you need a shuttle ). Room was clean, had free internet, and breakfast. Manager was kind and arranged me a shuttle to the airport. It was only an eight hour stay but my overall impression was good.
Deborah provided a bad service last night, no towels on the room, when asked at the lobby just gave me 2 and we were 4. The soap holder was dirty and gross.
Fantastic service and amenities while waiting for our flight to Orlando. Carlos was especially amazing bringing the family a basket of treats with a Harry Potter theme!! Also drove me to the local store to get some needed supplies. Breakfast was great and the family will definitely be coming back here next time we fly out of Buffalo!
Great room, very clean with lots of space. Parking lot hadnt been plowed in a timely manner or very well, so that was my biggest complaint. The hotel and room itself were very nice otherwise.
Definitely not recommended. We stayed the night here before flying out of the Buffalo Airport, and had a very bad experience. The first thing we noticed was a Guest of the Day parking spot, which seemed strange. We booked using Chase miles, and were put in a room with the view blocked by the roof and the wall right against the elevators. We heard the elevators going very loudly all throughout the night, and had a hard time sleeping. We called once and asked to move rooms, and were told by the front desk agent that we cant be moved, but heard a girl in the background say (without wanting us to hear) we never give good rooms to people who book with miles! We then went down to the front desk, and this same girl said it has nothing to do with how we booked, so were not sure which to believe. We did not have a good stay at all and would never stay here again.
Clean, beautiful.suites that are reasonably priced. The people at the desk are gracious and helpful and the rooms are spacious and lovely. Situated very close to the Buffalo airport and easily accessible.
Great place to stay. The only challenge is the location. Walking from BUF was a quest. Met it, made it! The cold, no shuttle Because of Covid.... 2020s excuse 2 B Lazy and not put 100% into anything....NO More! Get back to work and quit using a Trojan Horse as an excuse to charge more, provide less and a sense of entitlement to Citizens hard earned money!
Negative: thin walls ..too much disturbance while sleeping
The family in room above us wet very noisy, sound and felt like they were running and jumping off bed. Check in around 4 30. Noise did not stop until after midnight. Was offered a different room but opted out due to a terrible headache. Finally fell asleep at 3 am. Other than this it was ok
Across the street from the airport. Good workout room, shuttle service within 5 miles, and really nice rooms. Breakfast was what youd expect, okay but not great. Smooth check in/out with friendly staff.
The staff here was very friendly and very helpful when our flight was cancelled. They immediately got us booked and recommended nice restaurants. The shuttle driver, Chris Thornes, was extremely helpful and on time. He was very polite and informative about what I needed to do at the airport.Thanks!
Eager to spend our first night away with our twin babies, I phoned the hotel multiple times to see about getting 2 pack n plays in my room (they told me we needed a wheelchair accessible room) and was reassured. Also, my parents were coming as well, to help with the babies so I asked for adjoining rooms. I was told they can only put a request in and that there was no guarantee. When we arrived to the hotel, I was ridely told that they were unable to put both pack n plays in one room because of fire safety and that they were fully booked so the two rooms were two floors apart. I understand that they cannot accommodate all requests but I phoned a week before and a day before and they reassured me (particularly about the pack n play). Did they expect me to split my twins up? What if my parents hadnt been there? The manager on duty gave no ounce of empathy and did not even apologize. I would have been appeased with ar least an apology for someone giving me the wrong information. Iwas very unimpressed. If it werent for the other staff, the whole experience would have been negative.
Rooms were well kept common area ( lobby etc) was clean bright and comfortable. Breakfast was acceptable. The oatmeal was cooked down to about the consistency of concrete
This property is conveniently located adjacent to the airport and downtown Buffalo. However, the property is poorly managed. Front desk staff kept us waiting at checkin with no acknowledgement that we were standing there. Calls to housekeeping and maintenance were ignored. There are likely better options in the area adjacent to the airport.
Service and staff are great. Rooms are remodeled, but the faucets are way too close to the back of the sink. Very close to the airport but not crazy loud after 11pm.
Good as far as Hampton Inn goes. The lamps had built-in usb sockets which was helpful. It was very quiet considering the proximity to the airport and the highway. The indoor pool was a big hit.
Overall a decent place, but the air conditioner only runs from 9PM to midnight or by motion sensor. The room was very hot and took over half an hour to cool down each day.
Nice hotel and love the digital key.
Clean and comfortable. Staff was not overly friendly which was no big deal for me. Rooms were clean and freshened each day. Would stay here again.
My room was NEVER properly cleaned and for what I paid it was a complete RIP-OFF!!! I will NEVER stay at this facility again! My advice find another hotel!!!
Great customer service, Mrs. Ruth was awesome and the location was great.Clean rooms.
We parked at Hampton while on travel. We returned from our trip to a find a flat tire. The folks at Hampton went above and beyond to help us. Kudos to the manager and staff for getting us back on the road and their hospitality!
Never again. Horrible service.No water. No water. No water. Not even with breakfast.Very bad attitude at the desk.Don’t waste your money.Never never never.
Super friendly and accommodating staff. Outdated decor, smaller pool than other Hamptons and closes at 10 - other Hamptons go 24x7. Was supposed to be Salt Water pool but chlorine smell was a bit overwhelming. Wasnt quite worth what we paid for it.
Very updated rooms with good standard Hampton breakfast available. Definitely will stay here again. Also, not that this is important, but the carpet in the hallway was fabulous!
Excellent staff, Christine at front desk was exceptional. very curtious, professional and accommodating. Very clean hotel, convient location in front of airport. Breakfast was very good, will definitely be my hotel of choice when next visiting Buffalo.
Cockroaches!!! We were in room 112 and found 2 alone in the kitchen, said they’d switch our room. Then we saw them in the pull out couch!!! Nope nope nope. Over everything. My goodness calling health inspector right away! Stay clear
I am unimpressed with this Hampton Inn. The location is convenient but make sure you get a room on the South side away from the airstrip. The desk staff did not make eye contact or greet us when we walked in. In our room, lotion was missing from the common amenities and our shower handle was barely functional. Although, the self check in and iPhone locks are cool, there are probably better options for your money
Great location close to Airport. Clean rooms friendly staff. Miguel at the front desk was great. Great food options close by. Will stay here again.
Good and clean hotel. Basically across the street from the airport. Staff is courteous.
Kind people, only thing is they speak of a no smoking policy... However me and my wife kept smirking weed in the hotel... Over good experience.
Great hotel! Affordable price, the staff was super nice and the rooms were comfy.
I stayed here for a couple of days while visiting family. Its a nice, clean and basic hotel. You get complimentary breakfast which is nice and their staff is friendly and accommodating.
They were very racist toward my company, called the BPD for a noise complaint while we were watching a movie! I do not recommend going to the Hampton Inn ! Very rude also the lady came and told us to keep it down while laughing during a movie
Rooms were very clean and comfortable. Everyone on staff was friendly and helpful! The kids had a blast in the pool!
Stayed one night and it was clean and quiet. Breakfast was decent. Only wish the room had better lighting.
Room was great. Hotel was quick to get me a shuttle to the airport even with snow coming down! I was running late but still made my flight!
Stayed there when furnace was not working in home. It was a great stay and the staff was amazingly nice. Only complaint is I wish they had firmer pillows mixed with the soft ones
My family and I were supposed to fly out from Buffalo airport early Monday morning at 6AM on Christmas Day. However United Airlines unexpectedly changed our flights last minute to later that morning so we were stranded with no hotel to stayed at for the night. We ended up parking at the Hampton Inn & Suites Buffalo Airport and the manager on duty, Abdalla Attia, kindly took in the four of us and offered to let us stay in the cafe area to rest up before our flight. He also offered us water, Christmas treats, pillows and even blankets as we were scrambling to get out of the snowy weather. We were so grateful for all his assistance to helping us settling in until it was time for us to take the shuttle to the airport. Although we didn’t end up staying at the inn for the night, we are so impressed everything Abdalla did for us and we will definitely make sure we stay here when we visit Buffalo next time! Thank you so much Abdalla for your hospitality and wishing you a very merry Christmas from your friends from Toronto!
Over all a clean and good place to stay. The Covid breakfast must go though.
Not the cleanest of accommodations. All the old soap was left in the bathroom with no new soap left, someones old food was left in the fridge, and sheets did not look like they had been changed.
Positive: The location was very good. It was also clean. Negative: The price is too high.
The hotel is your normal hotel. Nothing spectacular. What made it tacky were the ads selling hot sauce on the inside of the elevator doors. Really? Business is that bad you need to sell advertising space? Hampton inn went way down in my estimation.
I usually go to this Hampton inn or the Hilton garden inn when in Buffalo. (Also try Home 2, another great choice) Close to the airport and express way. Customer service is always great and Continental breakfast is amazing. (I always make chocolate chip waffles)
The location was perfect cuz it was right across from the airport and the service was fantastic and the room was great and put together real nice. And the staff was as nice as they get.
We loved our room and the staff was amazing. We had trouble with our booking because we went through a third party site, Jimmy at the front desk was very nice and helped us get it all sorted out.
Very close to the airport with a shuttle. Rooms have been updated but faucet was too close to the back of the sink. Lobby and service were great.
Very clean, nice spacious rooms, great breakfast!! Staff were all professional and very courteous, great stay overall.
Friendly, courteous staff, clean rooms and great breakfast!
Friendly staff. Good sized room with fridge and coffee making. Guest laundry and facilities for ordering food to be delivered. Near airport. Would definitely recommend.
Staff was courteous and very helpful. the night staff was very friendly. I would definitely stay here again. Rooms were clean
It was okay, we had to stay the night because our flight was overbooked and we selected them because they had a pool. The pool water was very cold and uncomfortable to swim. No bar or restaurant on site.
Nice and clean rooms. Super close to airport, you can literally walk to the airport although they provide a shuttle. Its approx a 40min drove to the falls though.
Good spot for an overnight. Nice staff, reasonably clean, a couple things out of place clean wise, but no show stoppers. Would stay there again without hesitation.
Nice, comfortable, affordably priced hotel across from the Buffalo Niagara airport.
The staff is friendly and accomodating, the cleanliness was not to my standard.
Very clean rooms. Outstanding staff. Delicious breakfasts. Cozy beds. Extremely pleasant and relaxing stay.
My stay was great. This hotel was very clean, staff was super courteous.At the front desk when checking in Miguel was very welcoming and provided excellent service.
Checked in very late after long day. Staff was polite and accommodating. Rooms were clean and classy, up to date.
Excellent customer service, large, clean and comfortable rooms. We enjoyed our stay and will definitely stay there again
The room is very spacious and service is great . The breakfast options were decent as well and I would recommend this place
Nicer than I expected and very convenient to the airport. Free parking and a shuttle that runs every 15 minutes by appointment. Staff is very nice as well.
I got the status match in Hilton so started staying in Hilton properties. Till now good experience. This Hampton in property is near to mall. They offer shuttle to airport and mall.
Nice room and very clean. Good hot and cold free breakfast selection. Beds were quite firm though.
Hair in the tub. Everything else was cool. Breakfast cool
Amenities are good. Breakfast is free and good. The major issue is all shops and restaurants are not within walkable distance. Either depend on their free shuttle or Uber.
We were stranded due to canceled flights and we were taken care of which is why I always stay at the Hampton.
Helpful staff, reasonable rates, clean rooms and quiet for the most part if you consider the airport is right across the street.
Nice hotel, clean and well maintained. Good breakfast options, including a grab and go bag. Decent wi-fi, meeting rooms and nice area to sit and relax in lobby.
I have stayed here multiple times for work. Great hotel with an awesome staff. Shuttle to the airport is convenient and frequent.
Had an interview there December 20th. Very clean and attractive setting. Liked manager I talked with. Hoping he keeps his word to call me.
Clean rooms, polite staff, clean washrooms. No option for breakfast if you fly out before 6, but they had muffins.
This hotel is one of the best hotels in Buffalo. We had a spacious room with a kitchenette and view of the airport. Unfortunately, there are no shopping malls close to this hotel.
Room was nice and met my needs. Complimentary breakfast was tasty. Would stay there again if the need arose.
Great Buffalo airport location and attentive front desk. Rooms clean and free morning breakfast. Indoor pool and exercise room are very nice.
Friendly front desk check. Room okay. Floors throughout need cleaning. Very convenient to the airport!!
Excellent staff, nice clean room, cozy lobby, huge parking lot, near to airport- free coffee in lobby all day long.
Excellent nice job nice room clean thank you housekeeping
Clean and quiet. The staff were very accommodating easy to get to and close to the airport and short trip downtown
Very nice, breakfast was a good touch, they accommodated for extras and liked that we were able to upgrade our room for only 10 dollars
Clean rooms, great breakfast, clean warm pool, friendly staff, good for family, needed better snow plow service, everything else was nice
Very helpful staff and the rooms are clean and modern. Enjoyed the breakfast and the proximity to the airport.
The Hampton inn was really nice. wifi a bit slow but you get complimentary breakfast in the morning. This hotel is great for an overnight stay.
Everything was perfect!! Staff very friendly knowledgeable of local restaurants . Rooms very spacious, clean. Great experience
Nice new hotel. Very large room with a comfortable bed. Staff is friendly and knowledgeable.
Very nice hotel for the price. Close to the airport and super friendly staff. Will stay here many more times.
Total reviews rating 4.2
199 Reviews for Hampton Inn & Suites Buffalo Airport 2023:
Review №1
2022-04-19We had a great stay - Ruth did a fantastic job of welcoming us after a really long day of travel. She got us set up in quiet, comfortable rooms with an upgrade because were members and travel frequently. Beds are very comfortable, clean room and the grab-n-go food downstairs saved us from having to go out for food. The next morning, the airport shuttle driver was great! I think his last name was McGuire? Mc something! Only thing minor weird thing was the coffee pods didnt fit in the coffee maker so I had to hold it in place to make coffee. Otherwise it was a perfect 10.
Review №2
2022-01-16It was very pleasant stay..Id love to stay again whenever I travel by Buffalo. Beds are very comfortable. Room was spot less clean. Only thing i missed microwave but not a big deal. I checked in around early 3:00am..staff members are very professional and helpful. Check in and check out process was very smooth..best part free hot buffet starts from 6 to 10am.
Review №3
2022-04-04I would definitely stay here again, especially because the breakfast was really good, but the location was terrible. I didnt even put two and two together that it was right next to the airport so there would be low flying airplanes all night long. If youre a light sleeper like me, dont expect to get a lot of sleep. Plus we heard people in the room above us at night and early in the morning. But the service was great, everyone was super nice, especially the gentleman running the breakfast. And speaking of breakfast I enjoyed it both mornings and Im a big fan of breakfast
Review №4
2022-05-19Nice Hampton Inn. Nice room. Good fitness center. Excellent location near the airport. Cookies and soup every evening in the breakfast area. Very difficult to get housekeeping service. I asked everyday of my stay for service. I got it only the last day of my stay. I would stay there again when visiting the area.
Review №5
2022-04-28The first room given to us was substandard. The mattress was hard, the closest doors were off track and hard to open/close, and the bathroom was also missing the over head light fixture. When I called the front desk the person I spoke to was rude. She told me all the mattresses are the same. I spoke to the manager on duty and she gave me another room. The second rooms mattress was softer but the shower was missing the sliding glass doors. When I reserve a room, the least I expect is a clean, complete room and everything in good working order, any less is unacceptable.My wife and I have stayed in the Hampton hotels throughout the country and have enjoyed our stays. Weve never had this experience before. Our stay was not enjoyable this time.
Review №6
2022-03-20Rooms were clean, but small. Nice pool and breakfast. Park and fly with shuttle worked out well (it’s a van, not a bus, so prepare to strap in car seats). Front desk staff were rude and didn’t follow through on what they said they would do. I’ll stay somewhere else next time. Lots of other hotels to choose from with better customer service.
Review №7
2022-02-27The hotel is clean and pleasant enough but it is when things go wrong you can tell how good is a hotel.They cleaned and took away my possessions after my first night because the cleaner thought I checked out leaving all my clothes and toiletries. They brought my clothes back but I have no idea where they have been. Later on I realized I lost my contact lenses.No offer of free laundry or compensation. Gave me a replacement shaving blade and cream but no offer on my hair product.There were other things but I felt they are very understaffed and lack communications among the stuffs. Day staff had no idea what happened to me, etc.Overall, it was one of my worst hotel stays and I have been to plenty of hotels.
Review №8
2022-02-25I booked 2 rooms through park, sleep, and fly. A few days later, I called to confirm the rooms with the Hampton Inn. They only had 1 room booked and were super rude.They ended up finding our original reservation and changed it to 2 rooms. I was so glad that I followed up on the reservation. When we were checking into the hotel, the ladies at the front desk could not guarantee that we had a parking spot to stay the night, let alone to leave our car for the week. They made us go find a spot before we even checked in. Thankfully, we found one. The walls in the hotel are so thin, it sounded like people were in the room. We had a super early flight. They said to come to the lobby and it would be no problem. At 3:45 am, no one was around. We yelled into the back offices for about 15-20 min. Someone finally came out. We went to get on the shuttle and no one had kept it clean from the snow and ice. The shuttle door was frozen shut and they couldnt open it. Another guest, who was stressed about their flight, went out and finally freed the door. By this time, there were about 12 guests that had to get to the airport. In the end we made it ok and our car was there, but I WILL NEVER STAY HERE AGAIN!! Do not book it.
Review №9
2022-02-02Super clean, awesome and most helpful staff from front desk to house keeping. Had a wonderful and most relaxing stay. Def would recommend to families and anyone else and will be returning for future stays.
Review №10
2022-05-27Theo General Manager Cancelled my two night stay with no notice, and then the desk girls tried to offer me my same room for $90 more pre night. Ya no thank you! What a scam. Couldn’t talk to the manager, either. Went to Sleep Inn and Suites 1/2 the price and the employees are wonderful! They said it’s not the first time they’ve heard that happening to people. I was traveling with 3 small children and didn’t have much options. Thankfully I didn’t have to give them my money.