My room was dirty and there was urine splattered on the toilet. Front desk did not change my room. They said someone would come and clean it and that did not happen. I had to clean the toilet myself
I was in Buffalo with a sick loved one at ECMC and I was far from home. I didnt want 2 stay at a hotel but I needed somewhere to go. I was exhausted and anxious worrying about my loved one when I arrived. Not only did Josh give me the very best rate he could he was also sympathetic and friendly. He calmed me down a bit by simply being a good person. Thanks Josh. If Im ever in Buffalo again this is where Im staying.
Im here monthly for a club meeting. Lunches are good. Staff easy to work with. Very clean and bright pretty rooms.
We arrived after 10 hours on the road, we were welcomed warmly by the lady at the desk. After going to our room we went to the restaurant for drinks and dinner. Landon was very knowledgeable about the menu, and just a very attentive bar tender/server. Look forward to going back.
The hotel was clean, staff were very nice and helpful. And the hotel was quiet, almost soundproof because, though directly across from the airport, we never heard the planes taking off or landing. Issues were they did not stock Pepsi and for the price of the room, they did not offer free breakfast like most other hotels we patronize. Luckily there was a McDonalds right across the street.
Everything was wonderful until Ichecked out. There were 3 young ladies at check-out and as I asked for a receipt one of the girls asked me to place my key card into a bin so she did not hear my request. When I asked again I was rudely told by another that it makes it harder to give a receipt once checked out. I told her I had asked for it. She rudely again told me I had not asked for one and continued to argue.. In all my years of travel I have never meet someone in hospitality be so rude and mean. My one regret is that I did not get her name. I will be reaching out to management and corporate
Very clean and the housekeeping was super friendly and nice. I dont think I have stayed anywhere were all the employees were so nice.
I was told on the phone that I could leave my vehicle on site for the 8 weeks I requested but upon arrive I was told the maximum is 2 weeks. That was very disruptive and frustrating in that there was no practical place to park my vehicle at jat time.
The staff is very friendly & courteous. The breakfast was good and they made eggs by the order, great service, it was nice to have it back. The staff gave us a to go container and let us take back food for our son. Our room however is a bit outdated, the plugs need your block not just usb. The floor had food, like noticeable tail mix in front of the pull out couch. The toilet paper on one of the rolls was almost gone, just saying it could have been replaced. The remote had hardened goo on it that came off with a little elbow grease using the cleaning cloths provided. The rooms are quite even though near the parking lot and the airports across the street. Overall it was good.
Staff were very friendly and helpful! The hotel was great.
A wonderful hotel! A bit more expensive than those around it, but so much nicer than most too!
Older HGI, rooms were decent but on the small side. Great location by airport.
Had a great experience the three days I was there. Easy check-in and check-out. Nice size room and well decorated. Had Keurig, microwave, and refrigerator. There was no safe in my room. They also have a great restaurant.
Ive stayed at this location 3 times now and each time has been excellent. The staff is helpful and friendly. The rooms are clean, comfortable, and quiet. Nice amenities!
Nice hotel. Clean and well maintained. The staff are very friendly. The food menu is limited but very good. Right across from the airport but you dont hear any planes. Will be back on our next business trip.
If you choose to, or need to, stay near the airport, this is a wonderful choice. It did not have the feel of an airport hotel (utilitarian) and once inside, there was no reason to think you were a stones throw from an international airport. Wonderful, welcoming, helpful staff!
Highly recommended! Wonderful front desk staff, helpful and courteous. Beautiful pool area and inviting common areas. Very clean rooms, nicely appointed, but could have used a nice sized table and maybe a couple more chairs. Ate in the room quite a bit as meal service was very limited due to Covid.
Dirty. Organic Matter left unclean on the bathroom door. Carpet not cleaned. Food on floor. Bug in bed.We had to pack up and leave. No rooms were available anywhere. This is not a representation of the Hilton family.Management was supportive.
Opened door to room and could smell ever odor that’s ever been in there. It was like they converted a smoking room to a non smoking room. I understand that hotel rooms don’t get much fresh air in them but you think they would change the rooms HVAC filter more often, there was visible dust on the intake vent cover. Don’t stay in room 102!
Friendly staff and clean rooms. Proximity to airport makes this a great place to stay.
Customer service is excellent! The front staff are attentive, helpful, and genuinely nice. The hotel location is close to downtown Buffalo and Niagara Falls. The pool and jacuzzi are great. The rooms are a tad bit dated but I would stay again.
Bathroom was very dirty. Front staff very friendly.
One of the better Hilton properties..great rooms..clean and comfortable. Great beds..staff is polite and attentive..but the shining star of this hotel is Heather in the restaurant..this young lady is not only a fantastic server but has great people skills. She can not only take your order but she can take her time and listen to a story or joke and make you feel like she actually cares..she is not just there to do her job..she enjoys what she does and makes you feel at home..I travel and stay in Hilton properties at least 2-3 times a week and I can say without a doubt she is the kind of person that makes a long day on the road come to a very nice end..Hilton needs more people like her..this young lady is a champ and I will continue to stay at this property based solely on her working here..you Hilton people have a keeper with her!!
(Night of 6/1/21, arrived 11:30 pm) As a person who travels 50 nights a year, I am quite used to and accepting that things are almost never perfect. I estimate that I have stayed in hotels 500 or more nights in the last decade. This will be my 2nd bad review in that time frame. I arrived on a late flight into Buffalo, took a taxi to the hotel, and the front doors were locked. No problem, buzzed the desk and said I had a reservation. Gave my name. The lady running the desk said I didn’t have a reservation. I checked my email and verified that I had the right address. Again, I was told I had no reservation, and was asked for a reservation number. I had booked through hotels.com, so I gave that reservation number and was then told (quite smugly) that that was a hotels.com number, and that she would need the one that the hotel provides to Hotels.com, which I of course had no access to. By this time, my battery is nearly dead and I’m standing in the dark trying to find an outlet. I was told I would have to call Hotels.com while staying outside and have them call the hotel. After finally getting through, Hotels.com called the hotel and I was finally let in. I was told there was a misspelling (more smugness) and that was blamed on Hotels.com. Again, 500 nights stayed with hotels.com, never happened before. In short, I was treated like a criminal and not given any help whatsoever to sort things out, just “screw you customer” and get back you to us when you figure it out. On top of that, my room keys didn’t work so I had to come back and get them reprogrammed. Once I was finally in my room and settled, I turned on the TV and guess what? Weak signal, wouldn’t work. I will never give this place my business again. To whomever monitors these reviews, don’t bother telling me to reach out to you, or providing one of your weak canned responses.
The hotel is definitely showing its age... mattresses are not at all up to standards... the pull out mattress in the sleeper sofa is absolutely unusable.The cleanliness of the room and room conditions sub par... stains on the bedding, furniture and holes in the walls ! In addition it is apparent that no one has bothered cleaning the HVAC filter as the vent cover was covered in dirt, one could only imagine what the filter looked like...Obviously if the above was what I found, their room guarantees for Covid cleaning are definitely questionable.. unfortunately all other hotels are booked or we would be out of here... went out bought my own cleaning supplies and an air mattress...As a long standing Hilton Honors member .. this particular hotel I would not recommend .
Positive: Pool was fun, staff was nice Negative: Room was gross. Stunk like cigarettes- apparently it used to be a smoking room and they did not properly clean it so that it was appropriate for a non-smoking room. Chair was very stained, carpets were sticky, bathtub liner was ripped, room was very humid
Exceptional service from entire staff. Also offers affordable park and fly out of Buffalo International.
The dining area and the procedure for using it could have been explained better.
Very clean and comfortable. The service from the front desk to the restaurant staff was outstanding. Extremely close to airport and busy road, but rooms were completely quiet from the noise.
Was passing through town and this was one of the only Hilton properties with rooms still available. Room was clean as is consistent with Hilton. The flatbread pizzas at the bar were actually pretty good for a late night snack and the service was friendly.
Positive: The hotel provides excellent wifi. The breakfast arrangement is great. Great food. Negative: Toilet had backflow. More soluble paper is a suggestion.
Very nice hotel. All of the staff was friendly and helpful. Pool and hot tub area is very nice, one of the nicest Ive seen at a hotel of this class. Room was clean and comfortable. Still have room service and restaurant even during this turbulent time.
Accounting procedures was not acceptable, I had two charges placed on my credit card that the front desk could not account for. Then they pre-authorized my room at check-in, then did a second charge for the same amount when I checked out. So they charged my card twice for the same amount.
Great pool n fitness area cool little courtyard too
Loved staying here. Great people. Good sence of humor. Food was available even at 11 PM. Room was excellent & obviously clean. The mattress & pillows were PLUSH...super comfortable. Staff wants you to be comfortable & enjoy your stay. Prices are excellent! This is exactly where Ill be on all my Buffalo / Niagara visits.
This is a typically great Hilton property, with good management, clean surroundings, attentive desk staff, and a pretty good kitchen Absolutely nothing to complain about. Stayed again in Feb 2022, same great experience.
Hotel was very clean and the staff was friendly and helpful. But the shower lost hot water after just 4 minutes. We timed it and that means it was consistently losing hot water for us to do that.
Good spot on a work trip, newer hotel, friendly staff
We really enjoyed our stay!! Comfortable room, nice pool and hot tub, and convenient bar/restaurant.
The staff is very friendly and helpful. The room a were exceptionally clean down to the remote control. I would recommend this location as it is across the street from the airport however you dont have the airport sounds inside your room.
Even though we were close to the airport you could not a sound in our room and we were facing the airport!!!!Staff was really nice at this location. I felt very welcomed. Breakfast was not included, no snacks unless cash value. However the hot tub , very large pool and really nice fitness center made up for that. Many restaurants were close by & shopping and attractions. We had so much fun. The beds are great too slept well.
Well maintained but rooms just have old and tired decor. Light sleepers beware room 401 (top floor, back corner): something mechanical (probably on the roof) made noise all night that sounded like wind blowing around the building
My flight was cancelled so I was already in a sour mood. I booked a room last minute. A very friendly lady picked me up in the shuttle. She was so nice! EVERYONE was nice. I ordered room service and the food was really good. The room was clean. Just what I needed for an overnight stay. The shuttle driver that brought me back to the hotel was so nice as well. Couldn’t have asked for a better stay at such a frustrating time.
Enjoy my 4 day stay here. I would definitely recommend this hotel to anyone. Conveniently right across the street from the airport. Thankful you hear no airplane noise. Lots of restaurants in the area too
Great clean rooms. Great service and close to allot of good food restaurants. And the breakfast was top notch.
The rooms are very spacious! Pleasantly surprised that we had a living room for the pullout. Very clean and excellent service. They allowed our group to take over one of their patios in the evening and again in their lobby the next night. The front desk staff even helped us win Name That Tune!
The staff was very nice. The property was well kept. The interior and room was clean and well maintained. The bed was comfy and the room nice and quiet. I was there for one night for a much needed get away and Im glad I chose Hilton Garden Inn.
My family and I needed two nights at this hotel but was unable to get a second night (sold out). The food and service was great at this location. **The only issue we had, was the huge stain under the mattress (stripping bed to make it easier for housekeeping). The front desk and room supervisor, immediately addressed issued. They apologized and refunded our money without asking. This hotel treated us very nice and we wished we could have stayed a second night. Thank you for the positive service.
It was a nice place. Clean & comfortable. The bed was comfortable, but the pillows were too soft. The shower head was an unusual design, but there was no way to redirect the spray. Breakfast was good - reasonable selection on the budget along with made to order eggs & French toast. I was surprised it was very quiet - I expected to hear lots of noise from the airport takeoffs & landings. It was very clean & modern.
The staff were super friendly and accommodating. The hotel is a bit dated, but very clean. Across the road from the airport.
Good service and hospitality, shuttle from airport
The morning breakfast could of been complimentary. But no I paid 21.95 for my daughter and I then shared it with mom. Great place besides that. Room is great Big & Clean, pool & hot tub awesome! Thats why they got 3 stars or else I would give it a 1 star. Luckily I had money left over for my daughter to have breakfast on here birthday. Staff is friendly and the cook is awesome.
The hotel staff was kind, friendly and took great care of us! And breakfast was delicious!
What a lovely, friendly and inviting place. A big shout out to Joshua at the Front Desk and Richard in the Kitchen who both made my wife and I and our kids feel at home. Clean, exceptionally friendly and a great menu. Thanks to the Team! It was a perfect stay and the girls loved the pool!
Very nice place to stay. Beds were outstanding. Air liners must have had silencers on them. Howd you do that? Thanks so much, visit meant alo
This hotel was such a relief during stressed covid travel. Its super clean and the staff were very professional and nice. I think Ill probably stick to Hiltons because of their attention to detail with amenities and also with cleaning.
This is a beautiful hotel with wonderful service. Weve experienced only one problem and that was quickly resolved. The room was exquisite and priced reasonably. We got a king suite with sofa-bed in the living area which served us well as a family of four. It was clean, smelled good, and everything was in great working order. Will definitely stay here again.
The front desk attendants were helpful and pleasant. We didnt have time to use the extra amenities, so I cant comment on them. The room was nice, but far from perfect. The armchair was stained, and the nightstand was falling apart. The cleanliness was acceptable, but far from perfect. The pillow cases had dark smudges on the back, and we found hairs on the bathroom floor. I dont regret staying here, but I might investigate a different hotel for next time.
Nice clean rooms. Quite even though across the street from the airport. Great food!! Nice staff.
Stayed here 2 nights last weekend and let me say they exceeded my expectations. The airport is a stone throw away from the front doors and yet you could not hear airplanes while inside the hotel. Rooms were clean as well as the hotels common areas. Front desk was super helpful with setting up the accommodations for my weekend away. I thank Grace (front desk) and Mike (maintenance) for going above and beyond setting everything up to make my stay as comfortable as possible. Cant wait to stay here again in the future.
Ok first off this hotel does not have queen sized beds. I asked for two queen sized beds on booking and they did not inform me of the fact they only have double beds. This was found out at an 11pm check in. To their credit they upgraded me to a 2 double suite which had a pull out coach double. Still it was an uncomfortable sleep. The amenities were good, fridge, coffee, the usual The breakfast was surprisingly good. Nice pool and hot tub and very nice exercise room All in all not bad and friendly staff Not sure I would return due to the beds
The staff were truly remarkably friendly and accommodating. My wife and I want to thank the front desk staff: Josh, Autum and Alex.We also want to thank Heather our server in the restaurant for her efforts to make dining enjoyable.We will definitely stay again for our next flight
Pleased with restaurant meal - steak, vegetables and green salad suited my diet perfectly, and was delicious. Server was very helpful as well. Room was comfortable and met my needs at a reasonable price considering parking included in my package. Only negative, when I arrived and opened the door to my room one of the maintenance staff was seated in the rooms lounge chair watching basketball on TV...bit of a shocker!!!
Exceptional front desk staff! I was delayed overnight. They got me a room immediatly.I was in my room and down for a late dinner within 10 minutes. Transport drivers both excellent. The young man making omelets this morning was delightful. Made me the best omelette ever! Cant say enough good things about your staff. Hilton properties are consistently excellent but your staff made my unexpected stay a pleasure. Thank you. Please let them know how much a weary guest appreciates them.
GleMediocre hotel. For the price and name I expected nicer. $5 water, AC that would shut off all bight in 80 weather so the room would get hot all night no matter how cold you set the temp so we were up all night hot. We came during COVID they forgot half our breakfast and gave us plain yogurt that was melted soup. I could have gone to a $50 hotel, saved money and gone to a nice breakfast. Disappointed, Hilton does better than this we know because we stay here all over.
Had to stay at this hotel last minute as our flight was cancelled. They were very helpful, sent the shuttle over quickly and got us checked in very fast. The hotel and room were clean and neat. Also appreciated that they helped us with some toiletry items we didnt have sense we hadnt planned on being there over night
Very clean, spacious hotel at a great location. It isnt right by any flight paths so it isnt too noisy.
The staff and restaurant were absolutely great. The real drawback was our room #106. The room smelled like the inside of an ashtray, the carpet was filthy and there was no filter in the return air intake of the HVAC system.
Loved it esp the pool and the hot tubRoom was very cleanAll employees were friendly and helpful
Super clean. Great staff
Very nice hotel. Great pool/hot tub, nice fitness room as well. Food was pricey but very good. Breakfast want complimentary, however it was very good and all you can eat. Hot food is made to order not made ahead. I would stay there again.
Staff and amenities were both welcoming and good. Hotel bar and checkin staff were very friendly
Simply amazing staff was excellent ! My son left his very special stuffed animal in the hotel room we didn’t realize until we got to the gate for our flight they quickly drove it over in the shuttle bus and met my husband outside We were in town for a special promotion and had 5 large families with us they didn’t mind we all gathered in the lobby area and were truly amazing would stay here every take we visit
Beautiful place! Pool and hot tub was amazing! Rooms were very roomy, sleeps 6!
Room was clean, no weird hotel smells, and a great size (room 320). The staff is courteous but not over bearing. It had the standard amneties one would expect from a Hilton chain, water - coffee - restaurant in building. All in all, would stay here again as one of my preferences.
Great experience! As our family went to stay one night, before the November 14 Lake effect storm hit. We had to extend our stay due to the literally several feet of snow buffalo had causing many canceled flights. Paula the front desk manager made our stay great. Paula made adding nights to our stay very easy. She was very accomodating and allowed us to have a Pizza Party in the lobby for our children. This may not sound like a big deal, but to our children who wanted to be at Universal studios and couldnt, this small gesture was a BIG deal to us.Everyone who worked at the hotel had a great upbeat attitude and it felt like they really wanted to make our stay as comfortable as they could. The pool and hot tub are very nice. The hotel itself is Very Clean. I will be back. If you see Paula tell her she is Awesome!
A good full service hotel....however the restaurant was closed for dinner/supper during the weekend,.......good shuttle service and a great front desk staff, especially helping with my excursion to Niagra Falls
No complaints per se. The server seemed to be having a bad day on our last morning. The cooks are very friendly. I will say the Garden Inn in Watertown was far more willing to go out of their way to please. The pool here was nice, but colder than we liked.
Great location, the concierge was phenomenal and helped me get a better rate with 10 day parking included! Room was comfy and clean, there was some gunk in the caulking around the bathtub but thats pretty normal for budget hotels. Included WiFi is always appreciated. Overall pretty satisfied.
The rooms are very comfortable and spacious. The staff has been very prompt and efficient with any of our needs. Its so quiet you would never guess the airport was across the street. Even the outdoor patio area and lobby are very comfortable.
LOVED IT, I REALLY ENJOYED MY SHORT STAY. THE STAFF EXEMPLIFIED WHAT CUSTOMER SERVICE STRIVES TO BE BUT RARELY FALLS SHORT. THEY HAVE VERY CLEAN ROOMS ALSO. THE BEST HOTEL EXPERIENCE I HAVE HAVE IN MONTHS MAYBE EVEN THIS WHOLE YEAR. I LOOK FORWARD TO STAYING WITH THEN AGAIN...
My flight was cancelled and I spent the night st this hotel, from the moment I walked in the staff did everything possible going above and beyond to make me comfortable and feel welcome. Room was great, staff was outstanding, I have not been treated that well since I went to Disney World. Thank you for the hospitality, you clearly focus on what you can do and not what you have to do. Great job!
The hotel was booked because of the NHL draft. So checking in after midnight I ended up with an accessible room. It was rather large but the bed was so far away from the TV that the remote did not work. I called down to change rooms, but they were fully booked. I checked the next day, and was able to get a new room. Seems like a small thing, but it really made the difference. The rest of the hotel was nice bar, restaurant, Fitness and pool area. Front desk staff was very friendly.
As far as hotels go its very basic. My issues are its definently dated. The TV is from the 90s, maybe early 2000s. Bed and pillows were amazing. Staff was friendly. Bathroom in room was meh.
Nice hotel. Very friendly and helpful staff. Check was fast and easy. Check out the same. Room was comfortable but a little cramped. Refrigerator and microwave were a plus. Will stay here again when I am in the area.
Terrible . looks like a great place to stay but ended up finding roaches in my bed. Also found them on the counter near my food. The bed and sheets and the couch had stains on them I tried flipping the mattress but the stains were also on the other side. We ended up finding a total of 5 roaches I am so disgusted by this I’ve never felt so gross ever
The hotel stay was good as always. Staff is pleasant, and reservations were as booked. Pool, hot tub and fitness room were excellent. If you go, try the chicken wings. Absolutely fantastic.
Overall had a great experience. There were plenty of parking spaces available, the rooms were refreshing and air conditioned (as it was extremely hot out that day), and the staff were friendly and attentive as they brought us plenty of extra towels to the pool to accommodate our large group.
Great hotel to stay at. Great food for dinner & breakfast. Service is excellent.
We were to have the breakfast included in our room rate. The electrical system went off while we were packing in the morning. Got downstairs and it came back on. This was at Hilton hotel only, all around town there were lights. We did not get a breakfast coupon for wifi code at check-in, called for wifi code, didnt know about needing the coupon for the breakfast. The front desk said that their system was down and they could not check it to see about it being included in our room rate, but we could pay the 13.95 each if we wanted. I guess I expected hospitality, we paid for the breakfast already, there is a buffet, really was their fault that they made the mistake about not giving us the coupon, or wifi code. This is not what I expect from a Hilton hotel.
House keeping was knocking on our door at 8:30am, announcing themselves as such. Attempting to get in but my latch was locking the door thankfully. Check out was hours after that so there is no excuse to disrupt guests at the early hour.
Be aware! Not sure what the sound is but there is a mechanic sound coming from inside wall all night long, another sound is the air conditioning, its very loud when the compressor is on. Ventilation inside toilet doesnt seems working, it stinks. This hotel needs a refurbish.
Hilton Garden Inn should be renamed Jilting Garden Inn. I went there for a funeral breakfast. It was chilly out and I was glad to see a carafe of coffee. I asked the hostess for some hot water for tea for my friend as she did not drink coffee. The hostess stated the family didnt pay for any, only coffee She was about as friendly as a rattlesnake. My friend and I looked at each other in amazement. The place was nice looking and head very comfortable furniture but as for the service thumbs down definitely. They did eventually bring out the hot water after all by the way.
Great staff.. food was on point.. front desk folks.. totally one of the best..
The stay was nice and the room size and type was great! The amenities, beds, and location were also good.
This was excellent! Staff was very accommodating. Food was great and good prices. Clean and comfortable. Great for flying out too. Airport shuttle available.
This property goes above and beyond to make their guest feel welcome and well taken care of!
Prices skyrocketed fir July. Of 209.00 for one night no frills not even a bagged breakfast to go.
Was in town for business and stayed here. Very nice hotel, room was clean and comfortable. Restaurant had delicious food. Definitely recommend... Even though it is located across from the airport, you would never know because you could not hear the planes.
Positive: Great atmosphere as well as its amenities...Perfect location
Nice and clean! Just the way I like it. Only stayed one night but no issues.
Great location!Could even walk to airport if you miss the shuttle but more likely they will do an extra run for you! Fabulous service and very professional. Rooms clean and coffee and water in lobby.
Great place!! What else is there to say?? If Im given the choice between all the places to stay near the Buffalo airport it would be the Hilton Garden Inn.. Im a diamond Hilton member. However without even mentioning the special benefit i was treated like a diamond member regardless. Everyone gets superior service at the Hilton Garden Inn. In addition to superior customer service they have a great bar and pizza shop there called The Landing that has speciality pizza like you have ever tasted. Its worth going. You will not be disappointed.
Helpful friendly staff, nice clean hotel rooms/conference meeting rooms. Thank you to Carla Tynan , Banquet Captain, who provided an enjoyable, outstanding experience for us and our attendees. A special thank you to Vincena Redfern, Executive Housekeeper, I had forgot my cellphone charger and the hotel was sold-out. Vincena let me use her personal phone charger for the day until i could purchase one later after our event. Exceptional guest service Provided!
Indoor swimming pool was very clean, heated to 85, lots of towels available, my 10 year old swam every day and the hot tub was very relaxing, especially because it was an average temperature of 10 degrees the whole 10 days we were here, lobby was decorated for Chritmas, and looked very nice
The room was clean and the shuttle was great
Rooms were outdated and not as clean as I would have liked. Staff is friendly helpful.
If you get stuck in buffalo I definitely recommend staying here. Its close to Starbucks, they drive you anywhere you want to go within in 5 miles, the customer service was the best and the rooms are nice. I was surprised with how accommodating Amy was during our stay and the drivers were great. There are many dinner places within 5 miles and its nice they will drive and pick you up because Ubers were a tad expensive. We did have room service and it was actually really good. Definitely recommend this over the other hotels around.
Stayed for my wifes birthday this year and had a blast!Applebees is basicly across the street which was nice not to have to drive home from after a couple Perfect Margaritas.The staff was incredibly kind and pleasant. Premises were clean. They also put a nice spread out for breakfast as well!
Amazing hotel. They give a great park and stay package that makes life so much easier if you plan on flying from buffalo.Beats the traffic and long drive from GTA and rushing to the airport.You need to pay for parking at the airport anyway, why not spend the night at the hotel for a few dollars more?!!Best idea ever.Staff was super friendly and kind.They also offer airport shuttle pick up to and from airport.
Where to start? The hotel is simply beautiful. The service from the front desk to the housekeeper were 5 star! Oh the breakfast was out of this world good!!!!! To be right across from the airport I didnt hear not one plane. Will be going back!!!!!!
Decent size gym for a Hilton property. They even have a assault rower. Not bad. I wish all Hilton properties would start to incorporate some functional fitness
Shower head and handle were bearly functional. Bath tub caulk was pretty dirty and old. Single old elevator. Room and bed were fine. Stadf was nice.
Hilton Honors Diamond for Life member and I’ve stayed at many Hilton properties and this hotel has everything going for. Perfect location, 5 min walk if that to the airport. Drop the rental off the night before and save a buck. Shuttle bus starting at 4am every half hour if you want to save the walk. McDonalds right next door if you need to feed the kiddos. Checking in was welcoming. Rooms are nice, upgrades HH members, restaurant has a large menu and some super nice waitresses that seem genuinely friendly, Christine in particular. Well managed, well staffed and well run, I’ll be back.
Nice and clean place. Staff was friendly. Was there for work meeting so was just in their conference hall area which was nice and fit 100 of us with room to spare.
Awful. The furniture was stained with, well I dont want to know and neither do you. Pull out couch had sheets half on and looked like they were never changed from the last guest. The pull out was in terrible condition, had a big dip in it. When I think Hilton I think clean, updated high end. If thats what you want dont stay here!! Especially taking into consideration the prices.
Positive: The indoor pool and jacuzzi were tops for my childten. Negative: Pull out sofa was unsanitary.
My husband is a diamond Hilton Honors member. We stayed here before traveling out of Buffalo International airport and have to say that the staff has been amazing. They were accomdating to myself and our infant twins. When we asked at breakfast if we could use the high chairs to feed the babies their lunch despite the fact that we knew the restaurant was closed for lunch, they left them out for us to use! Thank you for providing such a great experience for us!! That is essential for us traveling with small children!!!!!
Friendly staff, clean rooms. Good food - I utilized room service ($$ but good). If you are staying for 3 or more days, I recommend a Jr Suite. It keeps it from having that hotel feeling while traveling.
Nice, clean hotel but DONT waste your money on the breakfast. At $13 it was a mess. The French toast was terrible and the selection of normal breakfast items was disappointing. Save your money and just walk to McDonalds across the street.
The staff were friendly, and very helpful. The fitness room is also great compared to many hotels. Overall, a great hotel choice for this area and price.
This hotel is exactly what I need and where I need it. The rooms are comfortable, clean, and well maintained. The folks that work here are very friendly and know what theyre doing. I always look forward to staying here.
Rooms are fresh and very clean. Front desk staff helped me with my Hilton rewards and went above and beyond to help me. Breakfast was good. Great place to stay in Buffalo.
Nice customer service. I dont like the fact that the bathroom door closes automatically. The hotel is very nice. They have a beautiful garden in the back with a small waterfall. I love it.
Talking about a great location, this Hilton is located right across from the Buffalo Airport. When you get off your plan, you can even walk over to this Hotel. You will absolutely love the clean rooms, comfortable beds and the friendly staff.
Lovely staff here, albeit rooms are in need of an upgrade. Good pool and a small gym. Christine who serves in the restaurant is outstanding!!!
Friendly staff, spacious rooms, everythings clean and new looking. Full-service dinner and delicious hot buffet breakfast. I could not find a single Fault With my stay.
Rooms were nice enough. No problems at all. They will, however, let you grab some food at what looks like a complimentary buffet and then slip you the check for $13.
Room was very nice, clean. The bed was amazing, the pillows were a bit too soft for me. Conference room was perfect for our group.
Friendly staff. Close to airport. Very clean.
Good hotel airport. Helpful staff and very pleasant shuttle driver who knows the area very well. Reception, bar and restaurant areas lack some atmosphere. Fine for a night or two
The service is excellent. Ryan at the front desk checked me in. The room was spotless. Sound proof windows provide excellent sleeping condition for the location of the airport.
Wasnt one of my favorite Hilton Garden, staff very friendly and helpful. However, it had a small of cigarettes although it is a non smoking building, bathroom smelled of mildew and the design of the room was inconvenient.
Positive: Its my favorite hotel in buffalo ny there so kid friendly me and my babies are there almost every other weekend
Rooms were a bit dated. Price was steep for the quality of the room. Well located and although dated, very nice, large and clean rooms. Staff was friendly and helpful.
A very nice clean 4* that is close to the airport. The staff is very friendly. The rooms are clean. No views though as you just have parking lots around the hotel.
Nice size room great price. TV was not working and then they moved me to a bigger room. It was awesome. I would stay here again.
Turley incredible service. We arrived Feb 12 after our Toronto flight was diverted to Buffalo the staff that night was phenomenal!!! They drove us to a 24hr grocery store so we could buy baby Formula and supplies. In the morning they made my 4 year old chocolate chip pancakes Just for her ;-) which she still talks about. Thank you so much!!!!
Great hotel, with convenient location right across from airport. Staff were amazing then dealing with issues. Breakfast is great. Would definitely recommend.
My room is clean and my bed is comfortable. The shower has glorious water pressure and a shower massage. I am happy.
Clean room, staff was very courteous and helpful. Even provided an extra fridge for one of the ladies who was pumping breast milk. Great stay.
Very clean and the people were nice. Breakfast was great too! Very comfy beds and rooms
Great accommodations, location and staff, Hiltons are a great chain and this is no exception. Very classy for Buffalo NY area, a great addition to the area. Right next to airport so for travelers this is a perfect location to stay. 20 minutes to downtown, 30 minutes or so to Niagara Falls. A minute to the highway, all perfect.
Great location, clean and well-maintained, great buffet breakfast.
Beautiful rooms great price pool is available A+ service.
Room was very clean, breakfast was fantastic, and customer service was amazing = my son left his charging cord in the room but they found it and are shipping it home free of charge!
Hotel was very quiet. This is very important to us.
I am an Uber driver and I had to pick up some insulin that a customer had left in his room in his suitcase and drive it to Ellicottville. The front desk attendant was very kind and brought me ice to keep my drink cold along with the bag with the insulin in it so I could be on my way. Just wanted to say great job by her and I got the insulin home to the patient. So that was good and thank you for the ice
Outdated rooms poorly maintained. Not a quality hotel that I would expect for the price that I paid.
I was there for a meeting , all went well , good food and the place was very clean
Nice hotel and very welcoming staff
Very friendly staff and super close to the airport. Literally across the street as seen by my hotel room view.The hotel restaurant was also very good.
Im a business travel and has always like the Hilton hotel brand. The hotels are always clean and the service is fantastic. But its the bed is what I love the most at the Hilton, very comfy.
Convenientb location, staff was really nice, shuttle to airport and gives you rides within 5 mile radius (dinner and so forth). Wifi in room didnt work tho, but was fine in other places.
Not your typical fresh Hilton garden inn. This place could use some upgrades inside the rooms and they want to call themselves a Hilton garden inn.
Suites are long & narrow, with the sofabed well separated from the bed area - good setup when traveling with a tween or teen.
Very nice hotel all in all. Very clean and comfortable beds. Great food in the restaurant and good drinks at the bar. A very consistent theme with all HGIs
Hilton Garden Inns are my first choice always when I am traveling with family or for Business at any place. This property has great and amenities especially pool and spa. For breakfast included package its worth the cost if you book through Hilton Honors, love their breakfast buffet which has so many choices to select from. Was in the area was visiting Niagra falls with family. From this property, the drive is around 30 mins away from Niagra Falls, New York. Drove to Niagara for two days from this property. Its also opposite to airport which is an add-on. Their staff is really welcoming and courteous. I would recommend this property.
Bathrooms are a priority when at a professional event! The bathrooms here are clean and well kept! The space was wonderful. Hope we have more events here!
Very pleased with the cleanliness of room. Staff was polite and helpful. Next to airport and close to restraunts. Will definitely stay here in the future.
Check in was easy. Beds were comfortable. If I had been there longer than 10 hours I would have checked out more of the billing and their facilities.
It was amazing rooms were perfect pool, and jacuzzi was perfect breakfast was OMG😍 the gym was excellent its also a good way to keep watch on the kids there is a huge see through screen where parents can keep watch on the pool area I loved it the kids loved it this was a good experience good way to spend time with your family....
I stayed for 2 nights in January and found the sheets were dirty definitely not changed from the previous guest completely grossed out .
Buffalo水牛城機場前旅館，方便！😊This hotel is so closed to the airport with a very good c/p ratio. This is my second time here.By the war, its gym is 24 hr open.
Loved it. Very comfortable. Staff very friendly. Coffee was a little weak...but other then that great stay.
Rooms and dinner food are good. Breakfast food leaves much to be desired.
Needs a renovation. S little shabby.
Very clean, great staff and close to a lot of food & shopping options!
I have been staying at this hotel since its been open. The staff is awesome. I have my business associates stay there as well. Highly recommend this hotel
Very nice Hilton hotel, directly across from the Buffalo-Niagara Falls International Airport. There is a restaurant on the first floor., and a large, open air lounge, with refreshments, Wi-Fi, and USB charging, and laptop plug in outlets in the furniture, which is on the mezzanine level.
Very nice staff, clean rooms, good food (but kinda pricey) at the breakfast.
Attended company holiday party. Staff was excellent. Nicely decorated. Great food. Would definitely recommend.
I was there for a seminar, as far as the hotel was concerned, all was perfect. Good parking, comfortable chairs, good coffee. 10/10
Breakfast not included with the price of the room.Everything else was great
The front desk is ok at best 50 -50 on the service in the breakfast area 1 day the room was 1/2 cleaned blah blah blah because some of the staff was amazing. 🤗🤗🤗
Positive: close to airport Negative: no breakfast included
Easy access, nice courteous staff. Rooms are modern and clean. Great experience. Exactly what I expect from Hilton.
The place is cozy, the staff were friendly. I would recommend it to people even if they have kids with them staying for a night or two.
Power went out. Emergency lighting in the hall says didnt work. Property was run down looking. But it beat sleeping in the airport.
Great place, very nice service, the rooms are clean and the breakfast was exceptional! Highly recommended.
My second stay with my family I really enjoyed my self.I love the space you have in the rooms.We will be back again!!!Thank you for having such beautiful rooms.
The lunch and other refreshments provided for the event were good. Staff was friendly. Everything was clean and well put together.
I usually go to this Hilton or the Hampton when in Buffalo. Close to the airport and express way. Customer service is always great and Continental breakfast is amazing. (I always make chocolate chip waffles)
Best Buffalo airport hotel ever
The lobby was very nice. The area for the conference was perfect. Bathrooms were super clean
The service was very good and the staff nice and accommodating. The rooms were clean and well kept.
Great rooms, affordable rates, clean and sanitized daily.
New and clean interior. Friendly staff and convenient shuttle and transportation options. Good breakfast for a hotel and adequate bar.
Nice hotel right next to the airport. Friendly staff, nice rooms, and a great breakfast.
Total reviews rating 4.4
199 Reviews for Hilton Garden Inn Buffalo Airport 2023:
Review №1
2022-05-21No housekeeping services or refilling necessities like toilet paper or soap. If you’re staying for a night it’s fine but they don’t clean the rooms or refill anything you need. At least this is what we were told, however we noticed housekeeping cleaning other rooms. You’ll also be using the same towel during your stay. Our first night, the toilet clogged and we were told maintenance had left and there was nothing they can do. We had to insist we move rooms as we felt the bathroom was a vital part of our stay. Later we overheard staff In the lobby discussing prior plumbing issues in that room. The woman at the front desk did call to say there is a new policy where you have to call in the morning or the day before if you want housekeeping and any toiletries are to be picked up at the front desk. I’d say it’s an important thing to mention to guests upon arrival so they don’t find themselves in the predicament of being on the toilet and out of toilet paper.
Review №2
2022-03-27Rude Staff at front desk.Me and my husband checked in and we were asked to select either points or $10 food credit. We selected food credit. But the supervisor who checked us in gave us points instead of credit.Next day when I went to have breakfast I was told that we don’t have any credits.Then I told the same thing to my husband and when he went to talk to the Rep she was talking to us Insanely bad. She was treating us like we don’t understand anything. We have been loyal customer with Hilton for more that 6 years and never had such experience.We are definitely not coming back to this place ever Again.Hilton : train your staff to be polite and listen to customers . And listen to what they asked for.We need our credit not the points!HuhhNow coming back to stay: our room had some kind of smell though we selected non smoky room.Carpet was filthy.
Review №3
2022-04-23Im going to be honest and its not because Im an employee at the @HiltonGardenInnBuffaloairport location.... This hotel is a great place. The customer service was respectful. Its a laid back hotel. I like this place. I would like to say thank you for showing me great hospitality. Im ready to learn and become successful as an employee there. Thank you for giving me an opportunity to work here.
Review №4
2022-05-29YES THIS IS WHERE YOU WANT TO STAY!!! I wish I could give them more stars, this place is amazing.I was traveling with my spouse and four teenagers, and last minute our flight was changed to a red eye, flying from the west...(not a fan of JetBlue but thats for another review)... So going on one hour of sleep after a long flight, we arrive at Buffalo in the morning. We called for the airport shuttle through the hotel and they gave us clear instructions on how to find it and called for a shuttle to me us. We had no checked bags, so we arrived at the stop within minutes, and found a shuttle there waiting!!Because our flight changed we arrived at the hotel at ten, but check in isnt until 3, they kindly checked to see if our room was available, but sadly it was not. Clearly we were in zombie mode from the red eye, and yet the front desk made us feel at home. She wisked our luggage away safely and invited us to use the lobby, pool, anything while we waited. She showed us to the restaurant inside, for which we were grateful and starving. Most hotels overcharge at their restaurants BUT NOT HERE! The prices were very reasonable, the food was good and the server was over the top kind.After we had breakfast we decided to go to the pool, our teens changed, and they gladly gave us a key card to enter the pool. Half of us swam, the other half fell asleep on the lounge chairs along the pool.I was so tired, I was sleeping, when the lady at the front desk quiet came to wake me to inform me that the room was ready, two hours earlier than expected!!!We crashed in our clean room. The beds were like heaven, and the darkened curtains were amazing!I have stayed at literally hundreds of hotels in my life. The kindness by the staff at this location was one of the best Ive ever experienced, and I would love to stay here again. Like I said, I wish I could give me stars.
Review №5
2022-04-17Overnight stay was very enjoyable. Front desk offered a bed in a bag for my stay in the junior suite which was very nice. Room was clean and stocked .
Review №6
2022-05-22The room was fine, the issue is we booked the hotel because we needed a shuttle to the Amtrak station after we dropped off a rental car at a weird hour. It was oked before our reservation, oked again when I arrived at check in and a third time when we checked out. Of course, when it comes time to get the shuttle, we dont service Amtrak well then tell that to all 3 staff members I spoke to
Review №7
2022-04-26This hotel is what I would expect from my Hilton Garden Inn. Its the standard for the Hilton brand and I have nothing negative to say. Its conveniently located across the street from the Buffalo airport and parking was free however you cant really walk to the airport from here so youll have to park at the airport. Ill definitely stay here again in the future as it was a very good experience
Review №8
2022-06-27Lots of nice amenities. Plenty of outdoor seating and above average fitness facility. Hot, cooked to order breakfast is always a perk.
Review №9
2022-05-15Like i said in my last comment... Im going to be honest about it. And Im not saying this because i work there. The rooms. The service and the location. What more can you ask for? Better yet, come see for yourself. You want hospitality, come to the @HiltonGardenInnBuffaloairport. We can wait too see you.
Review №10
2022-05-28The price was very reasonable, the hotel was very clean, and the staff was always helpful and friendly! It’s also only about half an hour from Niagara if you’re planning on going there.