Kerbside pickup
Yes
Metro Mattress Auburn in Auburn
Categories
Location on the map
Auburn, Cayuga County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Offerings
Assembly service
Yes
Crowd
LGBTQ+ friendly
Yes
Payments
Cheques
Yes
Debit cards
Yes
Credit cards
Yes
Phone: +1 315-253-2426
Site: https://www.metromattress.com/
Site: https://www.metromattress.com/
Opening hours
- Monday:10AM–9PM
- Tuesday:10AM–9PM
- Wednesday:10AM–9PM
- Thursday:10AM–9PM
- Friday:10AM–9PM
- Saturday:10AM–9PM
- Sunday:10AM–7PM
Comments (160)
We had a very good shopping experience at auburn metro mattress, time will tell but everything looks good an we expect complete satisfaction
Very easy to purchase a mattress.Salesperson was very knowledgeable and understanding of my needs.
Will and Cassan were excellent and helped me find the right mattress within my budget!
Hassan was extremely knowledgeable. He showed us a wide range of mattresses and did not try and push us towards the most expensive. This is the second time we have bought a mattress from this store in Auburn and are confident we will not be disappointed with this one either.
Well Kevin Goessl that works there is amazing! He’s in the auburn store and treated my elderly parents with the up most respect. Metro mattress should feel grateful as company to have such a kind and respectful person working for them.
How kind and knowledgeable the salesman was showing me the different types of mattressesand helping me pick out what was right for me especially since I’m disabled
Buying a mattress at Metro Mattress was easy and convenient. There are plenty of styles and firmness levels to choose from. I have an antique iron bedframe that is several inches high, so I wanted to keep the mattress and box spring within a certain height to be able to get in and out safely. Steve was great at helping me sort out my comfort choice. Then he had ideas to to the size down for me. My purchases came the next day, and it all fit perfectly. The delivery men were mannerly and efficient. It was all so easy! I slept well on my new mattress last night. Thanks to all the staff st Metro Mattress!
Great experience! Kesaan was extremely helpful and knowledgeable! Pressure free environment!I would definitely recommend! This is our 2nd time buying a mattress from here and I will continue to be a loyal customer!
The mattress team at the Auburn Metro Mattress couldn’t have been more helpful with my purchase today. No pressure and no sales talk, they just provided me with an opportunity to compare different types of mattresses to see what felt best for me. From there it was a quick voyage through the financial details and I was out the door. My new Tempur-Pedic arrives tomorrow and they are taking the old stuff away when they leave so what’s not to like?
We bought a $1700 mattress here that felt good in the store. We were told if we bought the $100 mattress protector we would have 60 days to exchange if we didnt like it. The guy stated he was a new employee and had to call a manager on the phone three times to ask questions while we were there. We hated the mattress and went back on day 30 to exchange for the top of the line $3800 mattress and were told it was only a 30 day exchange, not 60. And delivery of exchanged mattress had to take place before the 30th day. We are devastated beyond belief. We feel that the guy we bought from being a new salesman was at fault for the misunderstanding.
I was very happy with my experience today. Steve was very helpful. I needed pillows and sheets. I was nervous going in with whats going on with the pandemic and Steve just put my anxiety at ease. He helped me find exactly what I needed. He had to order everything for me and I will pick it all up next week. This is the second time Ive dealt with Metro Mattress and will return when I need something again. This is definitely a company I would recommend to others.
To put it simply, Kyle, A representative for the Auburn,Ny location made purchasing a new bed a very fun experience! He was very approachable! He displayed excellent patience in helping me choose the right mattress and frame And was very fun and humorous every step of the way. I will be purchasing my next bed here and highly recommend you do the same!
Kyle was awesome! Never once did we feel like we were dealing with a used car salesman. Laughing, joking and educating! Didnt feel like he was inconvenienced either! He genuinely likes his jobs and believes in what hes doing which makes selling easy! Only place to buy a bed!
Steve at the auburn metro mattress made everything to buy very simple and fun. Had no clue what we were really looking for. Told him a few things that were what we wanted and he was able to put us right where we wanted to be. He didn’t try to up sell anything to us or make us feel pressured. Helped us narrow down the one we wanted and “put it to bed”. Great experience, would recommend that establishment and him (Steve) to anyone.
Both Charlie and Kyle were very helpful in working with us to buy the right mattress. We’re both handicapped and have special needs and they were very patient and kind helping us through the many options till we found a winner. Great job !!!!
We walked in the local store today not having the intention to purchase but it didn’t take long to change our mind. The stuff and Kyle in particular were very patient and helpful. We tryed many mattresses while he was guiding us through the process, he answered all of our questions and made us feel confident about our choice.
We went to Metro Mattress in Ithaca this morning. We seen Emma, she was absolutely wonderful. She kept it real with us and was very professional. She made it known that we needed a good bed and showed us many. She did a complete comfort test on me. She helped a lot! Appreciate it very much Emma! I highly recommend anyone looking for a bed to go see Emma in Ithaca! She knows the information very well and is extremely upfront and honest. Thank you so much!
We came in looking to replace our 25 yr mattress. Charlie helped us and demonstrated all the models. He worked with us and ultimately found a model that worked within our planned expenses. He is personable, knowledgeable and the experience exceeded our expectations. Then Kyle came in and helped to seal the deal. My wife and I had not expected to buy today and we did but these two worked hard and were extremely honest as well
I came in to the store to look at pillows for my new tempurpedic mattress. Kyle was extremely professional and informative. I tried several, and was very satisfied. I bought my mattress at the NY State Fair, but he gave me additional information about mattress features that I may have missed.I would absolutely send my friends to him.
Chris and Janielle were extremely helpful and knowledgeable of the products. They were very laid back and made the whole process very stress free and relaxed. We felt that they really cared about getting us what we would best need, just not what cost the most money. The delivery team was also great. Very polite and friendly, and got everything installed quickly and without issue.
My boyfriend and I had a great experience buying our new bed here! Chris was so knowledgeable and helpful! He heard what we needed and recommended what would be perfect for us. Delivery was on time and quick and we couldnt be happier with our new bed!
Beds are fantastic. The kids LOVE them. Chris was so helpful in helping me get the best deal possible. Delivery was quick and on time. Even though we had a problem getting the box springs upstairs, they fixed the problem and brought us new box springs the next day. Couldn’t have asked for a better experience and we will definitely be returning when we need our next bed.
I always get nervous but these salesmen made my husband and I both feel very comfortable and it was a nice experience! 😊 I was there 13 years ago and had a wonderful Experience I am more impressed with this company every visit !!
Kyle and Charlie gave my wife a really good experience and deal on her favorite mattress. It was actually fun to shop with the two of them! I would recommend anyone to deal with these two knowledgeable salesmen!
We had a great experience. Have never bought mattress from anywhere else...and if service continues to be this good we never will. They were informative, personalized to us not just another person in door...as with other experiences we have had they went above and beyond....THAT makes a happy, satisfied and returning customer .
Kesaan was very thorough with answering questions about our needs. A small glitch with the bill, one phone call, and Ken G will have it taken care of. Thank you,
Kyle has helped me out with several purchases. Hes always been great. Answers my questions directly and with no high pressure sales pitch. Makes it easy to make quick work of an often tedious shopping excursion.
Chris from the Auburn branch was awesome! Even though I was just getting an idea for the type of mattress I wanted, he was very helpful. He gave me all the facts and truth about buying the perfect mattress. I highly recommend seeing Chris for your next mattress purchase!
Charlie gave my husband and I the ultimate experience in buying a new mattress. He has so much knowledge about all the mattress that you have in store. He was curtis and went above and beyond to make our shopping experience the best it could be. Thank you Charlie
More often then not people only write reviews when they are unhappy with something. I however, feel the need to express my positive experience.After reading these reviews I was hesitant to go to metro mattress when I needed my new bed. I went to lynches in auburn and from the moment I walked in I felt really uncomfortable, I felt as if the sales ladies there were looking down on me. Since I wasnt comfortable buying from there I left and a few days later went to metro mattress. I am glad that I did because they made me feel right at home. Steve was my sales person and he was very helpful in finding me the right bed and pillow for my sleep patterns. I ended up getting a Stearns and foster mattress and a side sleeper pillow. I am very happy with my purchase and I know I will be headed back to metro when it comes time to buy my guest bed.I also want to say, no matter how angry you get about a situation, its not always the sales associates fault. Sometimes they really cant do anything to help certain situations. In regards to the comment above about bashing Steve from metro mattress, it sounds like you should have taken your anger out on the driver, he was the one who decided he didnt want to drive up your driveway.I would definitely recommend visiting Metro Mattress in Auburn NY.
Recently upgraded to a new bed for my wife and myself. So happy with my experience at Metro Mattress! Exceptional service with professional sleep and comfort specialists. This was an important investment and we are very satisfied with our new sleep system. These are quality products that will definitely improve your sleep and will last for years.
We had a great experience in the Auburn store.Emma took the time to show us the various quality bed sets, explaining their various attributes, pricing, levels of quality.After purchasing, the delivery was scheduled, arrived on time and set up in a very professional manner.Great job by all involved.
The seller inside was nice and, even though I didnt buy anything, he was still very kind and still suggested mattresses to me
Nice shopping experience today at Metro Mattress in Auburn, NY. Two great Sales Reps that were very willing to help me find the item I was looking for. I placed an order and looking forward to picking up my purchase next week. They do offer a delivery service, as well.
Our salesman, Andy, was excellent. Very knowledgeable and helpful in assisting us with choosing the best mattress.
I really enjoyed working with Chris G. until I wanted to return the adjustable frame. Chris originally told me that everything could be returned. When I called about the frame he said it wasnt returnable. I wont list the song and dance that weve been going through for the past week but he flat out lied to me about the policy. He also didnt explain the two different ways to get a return. His claim about returning the adjustable frame is that he didnt know this was their policy. I cant believe that someone whos been working there for 9 years would not know this fact. I explained to Chris my need for a new bed to help me with my disability. I told him I didnt know if the adjustable bed would make a difference. He once again assured me that I could return it if I didnt like it. Not the case! Finally, I asked Chris 3 times to have his manager call me and each time Chris said he would have him do that. 7 days later and still no call from the district manager, Keith. Completely unacceptable. I cant believe that the corporate office would be happy with this service.
We visited and met with the store manager who was very knowledgeable about the beds and making sure that we got the bed and adjustable frame that would meet our needs and stay within our budget.
I went thru three mattresses before I hopefully got a good one. This was not my intention. I went out to buy one new mattress and it has been a nightmare every since. After 9 months with the first one it had bad impressions. Second one I got which I did not plan on more money involved, 9 months later same scenario. Bad impressions. Good for me they had a good sale on a decent mattress. I will research the next time before I jump into something I dont know anything about. Lesson learned.
When we shopped, Kyle was very kind and showed us all different mattresses. I had told him that in the last 8 years we have had 2 mattresses, one of them being a sleep number and we didn’t like them. I have a lot of lower back and hip pain. I also have been diagnosed with insomnia so when I sleep, I want to be comfortable.Because we switched mattress types we knew it would take some adjustment. The delivery guys told us our mattress had been left in the truck over night and may take a few days to warm up. That mattress was as hard as a rock! There was no give. We waited a few days and nothing changed. My husband called within the 30 days and we got the run around! If we wanted to get a different mattress we would have to pay the delivery fee, which was fine. What they don’t tell you is that if you get a cheaper mattress you eat that cost. There was a lot of back an forth. This mattress is nothing like the one we tried in the store. We even put a heater in the room to warm up the mattress and it’s still rock hard. It also doesn’t cool as it is suppose to. By the time we did everything they suggested we were out of the 30 days.We now have to fight with the mattress company for them to swap out the mattress.This has been a very expensive and frustrating process.
Chris G was wonderful to work with. He explained everything to us. He didnt rush us or push us into buying something we didnt want. And when we had questions a couple of days after getting our matress he took time with us and didnt make us feel like idiots for asking questions.
Very pleasant experience buying a mattress today. Steve was very knowledgeable about all the different makes and models, and helped pick out what best suited my needs.
We walked in not having any idea how to go about buying a bed. Chris explained everything we needed to know about the basics of looking for a bed. Incredibly fast delivery. Overall a great experience! Thank you Chris and Eion!
Great experience at Auburn Metro Mattress, Chris, Janielle and Emma were extremely knowledgeable and helpful. Delivery was the next day, set-up was quick and efficient. Love the bed, thank you to these 3 professionals.
Never really shopped for a good mattress before. Great friendly service. Very helpful and knowledgeable in the different things that go into a good nights rest. Kid friendly. Cant wait to sleeping it tonight!! Thanks Charlie
Both Terry and Andrew were amazing to work with! Very thorough and informative and did a great job helping us with the financing and getting us the perfect bed!!! Highly recommend!!
There were two friendly men that came to deliver. Carlos and El , even though there was things in the way ,they simply brought in the bed frame set it up and with a smile at that. They showed me how to work the bed and all of it functions. The bed frame is great I couldn’t have asked for a better experience.
Very nice people and very affordable
The guys at the store we’re very pleasant and personable. I didntbmark higher because when they asked about a pillow fitting I agreed said which one I preferred they added it to the invoice without disclosing a price before. So to see $150 extra for a pillow was not what I had expected. I signed the invoice agreeing to pay for it. But going forward I would recommend the store however I will also caution and forwarn people it will cost you. When they showed me the mattress protectors prices were given so I just assumed it was an added extra for spending $3500 on a mattress. Again I signed the invoice when I could have disputed the pillow and had it taken off. Going forward I would recommend that they disclose the cost of the pillows.
Kasaan was very helpful and attentive. Top notch products and service. I would go here again.
Charlie made our mattress buying experience stress free and enjoyable. He was very knowledgeable and thorough and helped us find our perfect mattress!
I love the bed I purchased 3 months ago in Lansing. John was a super representative for your company, he graciously, delivered my bed and set it up for me.Thanks,Donna Worthy
The associate was very helpful and kind. He was very nice to our family and enjoyed it. We really enjoyed our time there! Were so excited for our new mattress!!
Would recommend Metro Mattress in a heartbeat!!! Salesman Chris was very informative and listened to our needs and wants and fit us to the perfect mattress. Delivery was on time as stated and delivery men were very professional and polite.
Kyle Hawk is a great salesman. Spent a lot of time helping us find the right mattress, frame, pillows. I’m anxiously awaiting my delivery.
Your salesman Kyle Hawk was marvelous, no high pressure sales (which I hate), just honest information. I would recommend him to anyone, he is experienced, well informed and answered all our questions.
Lisa at Auburn Metro Mattress was just awesome, and she’s a fun person to talk to! I felt right at home!
I made the mistake of not going in to purchase a mattress with my husband. He purchased a very expensive floor model mattress and we are not happy with it. Although we signed an agreement stating we could return it in 15 days, over the phone when my husband called, the sales rep did NOT want us to return it and tried to tell him that we couldnt because it was a discounted floor model. (He had sold this mattress to another customer prior, but because we had the entire purchase amount, he sold this mattress to us, out from under the previous buyer because we were there with money and could take it home that day with our pick up truck-which seemed unprofessional to me, and the sales rep was calling around to find another mattress to deliver to the other customer later that week). I am disappointed with the comfort of the mattress especially for the price and that we are stuck with it and that Metro Mattress does not have to do a thing to be sure we are satisfied customers. I have also submitted a dissatisfied review of the mattress itself with Serta. I will never purchase another overpriced mattress with a company that is so shady and that does not care about customer satisfaction.
Charlie was extremely knowledgeable and patient with my Dad as he chose a different mattress and base to replace his current ones.Thank you to Ryan from the corporate office for setting up this appointment .Barbara Speno WalshJack Speno
Kyle and Charlie were great! Told them what we were looking for and they found me the perfect mattress. These guys are top notch, I highly recommend.
Kyle was very helpful and really listened to what I was looking for. He explained everything in detail. Very knowledgeable salesman. I was very pleased with the service in which I received.
Kyle was very informative and eager to help me select a mattress and box springs for a guest room. I believe I found a good mattress at a great price with quick delivery time.
This is a major complaint about the Auburn, NY store.My husband and I went in on a Friday to buy a mattress. We put our money down (cash) and financed the rest. We were told we would get a call about delivery for Monday. Sunday, we were told over phone to expect delivery between 5-8pm Monday. This is dinner time and I had a 6:30 meeting that evening, but we felt we had no choice but to work around it.At 4:30pm on Monday, the Metro Mattress truck pulls to the end of our driveway. I did not know this until my husband came up to our house and told me the driver REFUSED to drive up to the house because there was snow in the driveway. He told my husband he needed to come with our personal truck to help out! There was about… an inch. AN INCH. We have no hill, no curves and it’s about a tenth of a mile long. The driver refused. We called out to the store and our “so obviously on commission” sales guy, Steve, was there. We told him the situation. He then called the driver, then called us back to say there was nothing they could do since the driver said it was unsafe to drive.Then the driver TOOK OFF WITH OUR MATTRESS.Furious, we drove into the store, demanded a mattress be delivered that night as promised. They said they could not do that. We asked for our cash deposit back, right there which Steve said they did not have. He said to expect our refund check in 7-10 days since they already deposited the money in the bank.We got so angry with the sales associate, Steve, and over the phone with two additional “managers” that we drove the other customers out. Good. I hope the company enjoys that lost sale - and many more.Thankfully THANKFULLY a local furniture store down the road had the same mattress and it will be here tomorrow. This is Lynch’s furniture, a family-owned which I am embarrassed to not start out there first. I should know better. They had a cute loggy-themed couch which we are considering now for our loft area in our log cabin, and a nice price. Family owned businesses know how to treat customers, they LISTEN to their customers and will go out of their way to make them happy. Metro Mattress did anything but.I am sickend by this. Just today, three days before Thanksgiving in anticipation of this mattress delivery, and we are expecting company over?! I hope this makes the company happy. I am so upset, already stressed with the holidays and now this. Does this make this place sleep well at night? Disgusting. Even more that the driver asked my husband to help out with a personal vehicle. This is a HUGE liability on their part. What if he had gotten hurt? How would that lawsuit taste?I wish I didnt have to type any of this - its nauseating. Customer service FAILED with tonight and Steve in the Auburn store is a dirty, sleazeball salesman in my opinion. He pretended to care but clearly did not.Never EVER again.The one start is only because I HAD to put something. This place is about a negative 10 stars if you get what I mean.
Great customer service! helped me every way they could to get me a great bed for a great price! Why not go to the people that know about beds? Well worth the extra money I spent.
I had a great buying experience at Metro Mattress in Auburn. The salesman was very knowledgeable and friendly. Delivery was on time and we are thrilled with the mattress.
Kyle and Charlie provide exceptional customer service. I appreciate the time they take to work with me - I never feel rushed to make a decision.
Salesperson was very knowledgeable and helpful, would shop there again!
Very friendly and personable. Didn’t just try to sell a mattress by actually helped find one that was what we needed and could afford. Great service!
Kyle was great. We figured out a budget and what we where looking and he truly went above and beyond to find us the best option. Very satisfied
A easy no pressure sales person. He spent 3 hours with us helping us make a decision. This was difficult going from a waterbed mattress after 30 years.
Delivery was on-time very courteous delivery people removed old mattress and box springs took all packing materials with them the best part was when they discovered my wifes birthstone ring which had been lost for a year under bed extremely grateful it meant so much to her too early to critique bed but wanted to thank delivery crew
Walked in there guy came out of the office into the bathroom and looked put the door never cared I was standing there so I walked out.
Thank You Kyle Hawk......you were the best. Not a pushy salesman and very helpful. You explained everything well, gave us lots of options, and very patient.Ranndy & Mary Farr
Cashin was very well informed, professional, friendly, not aggressive which I love when buying a big ticket item
Weve been putting off buying a mattress for too many years. Kyle made it easy and helped us pick the perfect mattress for our sleep habits.
Kyle was great, we went there not 100 percent sure of what we wanted but he did an amazing job showing us all of the options.
Kyle explained all the featuresof the Tempurpedic mattresses and pillows. He is extremely knowledgeable and personable.He was a pleasure to work with.
Costumer support was great and a nice salesman that was very helpful
Very good people to work with.
Kyle Hawk was very knowledgeable, professional & extremely helpful. He made the shopping experience enjoyable.
Kyle was such a great salesman, he took his time with us to make sure we got the mattress that was right for us. Thanks!!
Fast, efficient, 5 yr warranty,and free delivery!What more can you want! Thanks
Kyle treated us very well. After we left we had an amazing bed, at a great price!
Really great salesman definitely got me hooked on the mattress
Charlie was very knowledgeable and nice the entire time. He did everything he could to help me find the mattress that I wanted!
Professional, kind and willing to take their time to get it right. Thank you.
Ken was very helpful in finding the right mattress!
Very good and very helpful.
Customer care has always been their strong suit and the bedding they carry is superior. Tempurpedic is awesome. Thanks.
A great shopping experience! Charlie, the sales representative, was very helpful and informative. Im very satisfied with my purchase
Awesome experience with a wonderful salesman Ryan. He was knowledgeable and very nice and personable. Great salesman
The sales man Kyle was knowledgeable about his products and offered choices to fit our needs.
Fast, knowledgeable, courteous service from Kyle and Charlie. They immediately knew just what we wanted. Five stars!
Went to the Auburn NY store and service was so great, would tell everyone if your looking to go to that store! Kyle you are amazing!!! Thank you so much!!
It was very educational. My son and I learned alot, he want home getting a bed that fit him nicely, thank you.
Steve was great. Good customer service and remembered me from when I came in with the kids.
Kyle was knowledgeable and helpful. We love our new mattresses.
The customer service representative (Sandra) at the store actually took the time to listen to what I was looking for in a mattress and helped me to choose a really great mattress.
The Salesman was very friendly, informative and efficient I’m really glad for Eion’s help
Great experience salesman was very welcoming and didn’t try to oversell us or push anything overall great experience
Kyle hawk was great.he went over and beyond to help us with mattress selection
Delivery was on time, and the salesman was very nice an helpful to both myself and my husband
Steven was pleasure to deal with. Very knowledgeable. Very clean store.
Great salesperson. Steve M. Really knew his product line.
Chris G and Chris C(?) Were very helpful and we love our new bed!
Kyle was awesome, very professional and friendly definitely recommend!
Had a great buying experience. Thank you to Charlie for making it fun!
A huge thank you to Ken for helping my sister and I pick out a bed for our mother!
In and out with our daughter’s first twin bed. Great service. 😎👍🏻
Completely disappointed! Lied through their teeth! Only reason they get one star is because you have to.
The salesman was very helpful and friendly. I wrnt in there just looking and ended up buying
I would recommend the Auburn Metro Mattress store. Great customer service, and delivery. Very satisfied
Absolutely the best customer care!! They went above and beyond when helping me.the salesmen where amazing!!
I really liked working with Mick to find what I needed
Great experience in buying a bed. Kyle Hawk was terrific.
Kyle waa exceptionally helpful with information I appreciated his knowledge of the product
Kyle was amazing helped me with everything that I needed thank you Kyle
Helped us make the right choice, very knowledgeable.
Great service on the sales and and great service on the delivery end. We are very happy.
EXTEREMLY friendly! Answered ALL questions and would recommend them highly!
Awesome mattress shopping experience. Thank you Ryan!
Kyle was very helpful. Outstanding customer service!
Kyle and Charlie made buying a mattress easy. Thankyou!!
Just went smoothly overall. I asked questions they were answered promptly.
Extremely polite,knowledgeable and friendly.
Extremely helpful, knowledgeable staff with comparable products & prices.
Got a great deal on a bed frame, box spring and headboard!
Exceptional customer service. Highly recommend.
Very friendly and helpful.
Very knowledgeable and friendly. Fast service.
Great service, did everything possible to help out
Great experience! Thank you Kyle :)
Thank you Kyle for helping us find a bed!!
Salesman was friendly, honest and knowledgeable.
Very polite and listened to me in what I was looking for
Saleman was very helpful and friendly.
Wife loves her new mattress.
Not good
Great experience! Thank you
It was a painless experience shopping there.
Great friendly service!
Helpful staff, good product
Kyle is awesome
Excellent service 👍
Knowledgeable employees.
Enjoy the bed thanks
Great service
Auburn excellence
Good experience
Awsome experience !!!
Amazing services
Total reviews rating 4.8
160 Reviews for Metro Mattress Auburn 2023:
Review №1
2022-02-16This is a great place to buy a mattress. Ken, the sales manager, was very helpful in pointing me to the various options that would be a good fit for me based on what I told him of my mattress and sleeping history. There was zero pressure to buy. I tried things out the first time before coming back in to buy, and he remembered every detail of our initial conversation. He hooked me up with great deals. I’m thrilled with my purchase and can’t wait to sleep on my new bed!
Review №2
2022-04-02My husband and I recently found ourselves in need of a new bed frame. We did a little shopping and ended up at Metro. The salesman, Spencer, was so kind and down to earth. He explained all of our options and was so patient with all of our questions. We ended up with an adjustable base and we are so excited. A huge thank you to Spencer for a great experience!
Review №3
2022-02-16We received a heads-up phone call that they would be arriving shortly. Both of the delivery people were well educated on the product and let me know of capabilities that I was not aware the bed had. I requested that the base use only 2 of the 3 part base feet. When they arranged it as requested they realized that this could possibly cause scraping. They politely advised me and we used all 3 parts of the feet.This was going above and beyond! They did a GREAT JOB!
Review №4
2022-04-22Absolutely the worst buying experience ever. I would never recommend anyone to your company, and I tell everyone not to do business with metro mattress. I have gotten the run around so many times and still have not received everything and this been was purchased on Black Friday 2021. We get I will call you back tomorrow with an update and never heard from again until I REACH out. Would give zero stars if possible.
Review №5
2022-02-25Ken in Auburn, NY was amazing! Extremely helpful and friendly from the moment we walked in the store! Great experience and so excited to try our tempur-pedic bed! Couldn’t have asked for a better experience! Highly recommend!
Review №6
2022-03-20Very knowledgeable and helpful in helping me choose a mattress for my elderly mother. With the option of 30 day return policy she will have the mattress best suited for her needs no matter what. Thank you Metro Mattress!
Review №7
2021-07-17We dealt with Ken(like the barbie, as he calls himself). He was great! He was friendly, funny, And knowledgeable! We found our mattress within 10 minutes and he worked hard to get us out of there as quickly as possible even though the bank networks were down. He got us a great deal and was a pleasure to deal with!
Review №8
2022-03-08Trying to get the Presidents Day sale prices but dont need until June. Don the manager of Metro Mattress in Auburn very helpful! Thanks Don.
Review №9
2021-10-27Ed was super polite, very personable and picked out for me what was needed. So glad to get him when traffic was slower. Will deliver and remove old mattress on Fri- due to conflict tomorrow. Reassured me of removal and new bed being all set up. Very positive experience.
Review №10
2021-12-30The sales person was very kind and courteous and genuinely concerned that I had exactly what I wanted and I’m able to get my mattress the next day!