After 4 years of servicing my pond, John (the owner) lost his temper at what I certainly believed to be a reasonable request of changing a lightbulb in my pond (a light he installed) - and a service I planned to pay for. Even though he changed bulbs for us in the past, this time he claimed the only way to do so was to drain the pond (around 5-6,000 gallons). Again, not to replace a fixture - just a lightbulb. That seemed excessive and wasteful to me. When I politely pushed back on that, he replied Look, were not getting in your [expletive] pond to replace a bulb. Then he hung up on me. Youd think a pond maintenance professional might own a pair of waders...Its incredibly frustrating, especially since we spent ~6k on his recommended installation of a pond filtration system that was promised to require about 15 minutes per week of maintenance (backwashing, blowing out, and rinsing the filter etc). In reality, it requires such maintenance at least 3 times per week or the pond virtually stops working. Weve also had two leaks with the new setup. There is far more maintenance required than the skimmer/pump/UV setup we had before this huge expense.Ill also add that while installing the filter last year, Johns employees backed into my Bison basketball setup and broke it (new installation is close to 2k). When I told him, he flat out denied it. THANKFULLY, I have a security camera and was able to show him indisputable video of his guys breaking it... and then stepping out of the truck to gawk at what they had just done. Then they denied it and said it was broken when they got there. Again, thankfully I had the video and their insurance paid for it. I point this out because it shows character and ownership.Save your frustration and go with another company. Ideally one run by someone without anger management issues. Within 30 minutes of speaking with John, I spoke with two other companies who were each happy to take my business.
Review №2
2013-11-09
We recently had a small pond installed at our home in Ossining, NY and we are thrilled. The owner John came out to see our site and discuss what we wanted done. He was very prompt but we were a little hesitant as he said he could not give us drawings before hand. However he gave us a bit of a sketch and was very descriptive about what he would do. The clincher for us was a visit we made to his public installation which I immediately fell in love with. He and his crew arrived at the appointed time and were finished exactly on schedule, (unheard of for a contractor). Even though relative to the size of other jobs he does ours was a small ones neither he nor his crew made us feel our job was anything but extremely important.. We love our pool and so does everyone else who sees it.I would recommend him wholeheartedly both from the standpoint of professionalism and aesthetics.
Review №3
2016-04-08
John built my pond about 12 years ago and has maintained it he just opened it for the season it look better than the day he built it Im happy all my fish survived the winter
Total reviews rating 3.7
3 Reviews for Outdoor Magic Inc 2023:
Review №1
2020-10-07After 4 years of servicing my pond, John (the owner) lost his temper at what I certainly believed to be a reasonable request of changing a lightbulb in my pond (a light he installed) - and a service I planned to pay for. Even though he changed bulbs for us in the past, this time he claimed the only way to do so was to drain the pond (around 5-6,000 gallons). Again, not to replace a fixture - just a lightbulb. That seemed excessive and wasteful to me. When I politely pushed back on that, he replied Look, were not getting in your [expletive] pond to replace a bulb. Then he hung up on me. Youd think a pond maintenance professional might own a pair of waders...Its incredibly frustrating, especially since we spent ~6k on his recommended installation of a pond filtration system that was promised to require about 15 minutes per week of maintenance (backwashing, blowing out, and rinsing the filter etc). In reality, it requires such maintenance at least 3 times per week or the pond virtually stops working. Weve also had two leaks with the new setup. There is far more maintenance required than the skimmer/pump/UV setup we had before this huge expense.Ill also add that while installing the filter last year, Johns employees backed into my Bison basketball setup and broke it (new installation is close to 2k). When I told him, he flat out denied it. THANKFULLY, I have a security camera and was able to show him indisputable video of his guys breaking it... and then stepping out of the truck to gawk at what they had just done. Then they denied it and said it was broken when they got there. Again, thankfully I had the video and their insurance paid for it. I point this out because it shows character and ownership.Save your frustration and go with another company. Ideally one run by someone without anger management issues. Within 30 minutes of speaking with John, I spoke with two other companies who were each happy to take my business.
Review №2
2013-11-09We recently had a small pond installed at our home in Ossining, NY and we are thrilled. The owner John came out to see our site and discuss what we wanted done. He was very prompt but we were a little hesitant as he said he could not give us drawings before hand. However he gave us a bit of a sketch and was very descriptive about what he would do. The clincher for us was a visit we made to his public installation which I immediately fell in love with. He and his crew arrived at the appointed time and were finished exactly on schedule, (unheard of for a contractor). Even though relative to the size of other jobs he does ours was a small ones neither he nor his crew made us feel our job was anything but extremely important.. We love our pool and so does everyone else who sees it.I would recommend him wholeheartedly both from the standpoint of professionalism and aesthetics.
Review №3
2016-04-08John built my pond about 12 years ago and has maintained it he just opened it for the season it look better than the day he built it Im happy all my fish survived the winter