Papaleos Auto Body Inc in Newburgh
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Newburgh, Orange County, New York, US
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Site: http://www.papaleosautobody.com/...
- Monday:8AM–4:30PM
- Tuesday:8AM–4:30PM
- Wednesday:8AM–4:30PM
- Thursday:8AM–4:30PM
- Friday:8AM–4:30PM
- Saturday:Closed
- Sunday:Closed
I absolutely love Papaleo’s. They were courteous and friendly and provided amazing service. The manager was really kind and was gracious enough to paint a small scratch on my car free of charge and it looks as good as new. I am absolutely glad I found them and will be returning for any future needs.
Papaleos has a unique blend of craft mastery and best in class customer service. The quality of their work, the timeliness, their attention to detail, their dedication to getting the job done right is without parallel. I had read a couple of reviews where customers said their cars were repaired better than new, that sounded off till I picked up my car, and I must say,,,, the hood and front fender of my MB look better than new!Just as important as the work they did was how they supported me, kept me informed, and let me know the timing; they made the best out of what was a bad situation, and for that I am grateful.Papaleos is unique in that regard; world class craftsmanship and un surpassed customer service. Im lucky to have been referred to them!
Hands down Papaleo’s is the best you can find. Me and my family have trusted Papaleo’s for years and they always do a fantastic job. Just got our rav4 back and we couldn’t be happier car looks like it’s brand new again. Thank you Papaleo’s for always going the extra mile for us.
Unfortunately I needed Papaleos services 3 times the last 10 years. Fortunately Papaleo was able to restore our car to like new condition every time. First a Mercedes ML350, then a Mercedes GLE.When you drive a nice car you really want body work to be done perfectly. Its not just aesthetics, you also need to worry about the structural integrity of the car after a repair.I hope I will never need a body shops services again, but if I do I will definitely go back to Papaleo.
ABSOLUTELY LOVE PAPA LEO’S , THERE QUALITY IS TOP NOTCH ALL OEM AUTO PARTS (no cut corners), the services ARE AMAZING. They really do go the extra mile, I can’t thank them enough for there work and dedication they are truly GREAT IN EVERY ASPECT. DO YOUR SELF A FAVOR AND DONT GO ANYWHERE ELSE BUT HERE.
My 2018 Chevy Colorado was unfortunately hit and had major front end body damage. It was towed to Papaleos towing in Newburgh NY. From the moment I met with Ben he was very professional and assured me my truck would be repaired to showroom condition. It had extensive damage and Ben kept me updated on every step of the repair. Well after several weeks he has completed the repair and the truck looks and rides absolutely fantastic. I would highly recommend Papaleo auto body if you are looking for professional work and great customer service!
My car broke down in a very bad spot underneath an overpass at a traffic light. I called this tow company because it was close by, but wasnt expecting that Id be towed out within minutes and home within ten. Very polite, professional, and the truck was one of the prettiest tow trucks Ive seen. Also, very reasonably priced! 5 stars for sure.
I never leave reviews, but after my experience at Papaleo’s Auto Body I really felt like I should share my experience…My car had a tree branch fall on it, leaving 4 dents and a bunch of scratches on the hood. Normally I wouldn’t have considered going to Papaleo’s because it’s about 40 minutes from where I live, but a friend highly recommended the place and I’ve never been all that impressed by the auto body shops I’ve used in the past, so I decided to give them a shot.First off, Benny got me an appointment right away. Then, when I dropped my vehicle off, everyone was friendly and they started working on my car right away. By the end of the day I got a call that it was all done and ready for pick up – I couldn’t believe how fast they were able to make the repairs. Unfortunately, the shop closes at 4:30 pm and I wasn’t going to be able to get there until almost 5… so Benny stayed late and waited for me to get there. Customer service like that is hard to find these days.When I did get there, my car looked better than it did when I bought it new just 2 months prior. The hood was flawless – it literally looked like a brand new hood, and the whole car was polished and shining both inside and out. The talent of the employees at Papaleo’s Auto Body is amazing… between their top notch work and their impressive customer service, Papaleo’s Auto Body is the only place I’ll ever use again in the future and if you ever need any work done I highly recommend you use them too; you won’t regret it.
I hit a deer, took it to the shop got in a rental the same day and Benny called me in a few weeks to tell me everything was ready to go and It looked like I just got my car off the lot again, truly one of the best experiences I’ve had with a shop and Benny is the man thanks to everybody over there.
From the first time I stopped by, up until the day I picked my car up, Ben and his team have been amazing and made the whole process a breeze. Ben genuinely cares about the work being done and takes pride in what he does. My car came back cleaned, polished, and looking showroom ready. Papaleo’s is hands down the best body shop around. Thanks again to Ben and the Papaleo’s team.
I am beyond satisfied with the service and quality provided by the shop. Benny took great care of my Subaru. I had to get a carbon fiber spoiler installed that other shops were hesitant to do. Benny stated that it was not a problem and had it completed before the estimated time. I will highly recommend this shop to anyone!
This just isn’t any auto body shop. I have to truly admit that the Papapealo brothers go out of their way to make your vehicle perfect! My insurance didn’t want to cover certain repairs, however, Papaleo’s said they could not let the vehicle leave less then perfect.....so they repaired it themselves. That’s dedication and excellent customer service. When I picked up my vehicle both times it was detailed inside and out!Thank you Ben. Chrystal O’Brien
I’ve been going to Papaleo’s Auto Body for about 6 years. On two separate occasions they repaired my car, both times my car came back better than new. In December I needed a tow and called them. They responded immediately and brought my car to its destination. I highly recommend them for any of your auto needs. They are the best !!
Great service! The staff helped make an unfortunate and stressful situation into an experience that required no thought on my part. They handled everything from start to finish and went to bat with the insurance company on my behalf. This establishment came highly recomended from my friends and family but dealing with them first hand is what really sold me. My car looked brand new again when I picked it up and they even cleaned it inside and out which is above and beyond their job. They truly exceeded my expectatons and I would suggest that anyone needing this service go to them.
FANTASTIC!!! I cant say enough about this business. The owner Benny went above and beyond. The staff was friendly and professional. Brought my car in for damage to fender, when I picked it up it looked brand new. I am very pleased with the work that was done and will recommend them to anyone. They have a customer for LIFE!!! --- Robin K.
I recently had serious damage to my car from a deer. I was referred to Papaleo’s by a trusted friend and I am so grateful I was. Their customer service was fabulous and they made the whole process so easy for me. The best part was how beautiful my car looked when they were finished! You can tell they are experts in their field and really care about the customer. I’m am so glad I went to Papaleo’s and would highly recommend anyone who is unsure or worried about taking their car to a body shop that this is the only place to take your vehicle.
All I have to say is WOW to this place. Talk about paying attention to detail and being meticulous. I have never been happier about the service that I received at a business in such a long time. These guys take pride in their work and it shows. My car looks as good as new and they clearly went above and beyond. This is a great family business and I HIGHLY recommend anyone to have any type of body work to be done at this business. The place was clean, neat, and the staff was extremely nice. All 3 three owners were extremely personable and made sure that you left being happy. I couldnt have been happier.
I live in the area, have owned many cars in the past with many types of bodywork done at other shops, I have to say these guys at papaleos take the cake, just got my 16 maxima that had rear end damage and the car looks mint, like the day I drove it off the lot. Fantastic service and honest, will definitely be going to them in the future. Thanks Papaleos
I have a 2019 Toyota 86. Had to get a fender and door replaced due to an accident and Papaleos came in clutch and did an amazing job! Believe me, I love my car and I am glad I went and got it fixed here. Benny was straight forward with me. The car looks as if nothing ever happened! They will see me again if any of my vehicles need repair. I definitely will recommend this location to family and friends. Customer for life! :)
Ben and Frank have consistently showed top notch attention to detail and customer satisfaction in resolving any necessary repairs I have needed in the past. I have brought 2 vehicles to this body shop for repair and the quality is nothing short of dealership service if not better. I really like that this is a family owned business that understands the value of providing quality work and customer service. I can safely say I have found a long lasting relationship with this business who ensures exceptional work and professionalism. I have absolutely no problem sharing with others who may require their services. I am very happy with this shop. Thank youDanny C
This will be my second time that I have used Papaleos Auto Body and I would like to commend them on their excellent, professional and timely service, each time. I am extremely pleased with their work. They are very friendly people from the Boss (the owner) down to the Secretary. I sincerely and highly recommend Papaleo. I thank everyone at Papaleo.
Truly quality work by an auto body shop that cares. This is a family business that has been in place for 25+ years and it shows. They will go to bat for their customers and fight with the insurance companies to ensure the customer gets the quality product they deserve. I am overwhelmingly satisfied and relieved that I took the time to find the best in the Hudson Valley when I needed repair work done!
I cannot find the words to express how grateful I am for the men and women at Papaleoss for fixing my jeep. My insurance company cut me a lousy check for $2900 and change. Been informed me that that check was nowhere close to enough and that they had cut me a check for used parts. Ben also said I would be getting brand new manufactured parts if he were to do the bodywork on my jeep. Ben did all of the advocating on my behalf with the insurance company. I did not speak to the insurance company once. Ben also convinced my insurance company to pay for a rental car for me for an additional week. Im telling you, this guy knows his stuff. My jeep is fixed and in less than three weeks. The job wound up being $10,240. They did a beautiful job and my jeep looks brand new! (Because half of it is)I would recommend these guys any day of the week to anyone no matter what kind of vehicle you have.
I had a very pleasant and professional experience with Papaleo’s auto-body shop. I had a mirror installed in 5 minutes while I waited. Benedetto, one of the owners took the time out of his busy day to talk with me about the orgin and background of his family and company. I find him and his company to be an asset this area. I highly recommend them.
From the first day I was towed in (at 5:00am), to the day it was completed, the staff at Papaleos were extremely courteous and the consummate professionals. Their work, conducted in a state-of-the-art facility, is meticulous. They also made dealing with the insurance company less irritating, assuring me my vehicle would be repaired correctly, and with quality repair parts. If youre in need of these types of repairs, you owe it to yourself to consider Papaleos. Thank you Ben, Mike and Joe!
Papaleos auto body inc/ 24 hr towing was a big help today when i got stuck in the snow they towed me right out of the snow and they did no damage to the car and I would highly recommended them also like to say michael papaleo was the tow truck driver and he was very friendly i would just like to say thank you again
Papaleos is the most professional auto company I have ever encountered. Micheal was very caring and compassionate helping my teenage daughter deal with towing her car from her first accident. Outstanding customer service with a clean organized lot. As a Dad I appreciate how they took care of her and her car. I highly recommend Papaleos Auto Body
My front bumper was dislocated by someone driving too fast in the ivy of Newburgh. I was lucky to score a morning appointment and the repair was handled efficiently and at a reasonable cost this morning. We are lucky to have pros swilling to take small jobs as well as big ones. We are lucky to have quality workmanship locally. Richard
Truly the best customer service experience I have ever had, a shining example of being part of a community. As a long time resident of Newburgh, I came out of my home to find my car missing. I discovered some one hit it while parked over night and had totaled the car. It was towed and stored at Papaleos. Of course, the concern of unexpected costs and managing the bureaucracy was overwhelming. What could have been a nightmare situation, was handled with kindness and support by the staff. Mike was incredibly supportive and I was treated like family. I experienced consistent communication, knowledgeable information, and genuine concern throughout the claim process. It was evident that they were concerned with my well-being and that I be taken care of after this spout of bad luck. I highly recommend Papaleos to anyone seeking fair and honest service when in need.
I am extremely pleased with the repairs on my Durango. It looks brand new and Papaleos completed it in a timely manor. They worked very well with my insurance, I didnt have to do anything. Jill is an asset to the team and all the Papaelo brothers are very nice. I am already a repeat customer and highly recommend them.
Job well done! I had my Toyota Sequoia repaired under the expert hands of Ben and staff and they proved me right by trusting them with my vehicle. Besides providing a a promising professional service, Ben and the lovely lady at the desk were very friendly and responsive on every contact I made with them while doing business. I would recommend them and their workshop anytime.Vipul Bhutani
5 stars is NOT enough! For how amazing Papaleos shop! From the moment you give him the keys he handles absolutely everything!! He calls on timely manner to update you, he understands the need of PERFECT ESTHETICS !! I would not take any of my cars anywhere else! He is a perfectionist !! We have taken 2 cars too him already Customer service and attention is impeccable ! His receptionist is just wonderful! Thank you soo much!! Our subarus will be ready for spring car shows!!
Papaleos did an excellent job of fixing my vehicle, I couldnt be happier. They also worked well with my insurance adjuster in getting done what was necessary. My Durango looks brand new! Benny and his staff worked very efficiently, getting things done in a timely manner. I would highly recommend them to anyone with auto body needs.
I hit a deer the my GMC Terrain and there ended up being $12,000 in damages. I alwAys heard great things about Papaleo’s work and now I can say from experience that they do tremendous work. My GMC looked brand new when I got it back! I can’t say enough about there professionalism and customer service. I would recommend them to anyone with confidence.
THANKS GUYS FOR GOING ABOVE AND BEYOND. You could not see any evidence of an accident. They only took a week to complete my job and when I picked up my car; I tell you, it looked brand NEW inside & out. My baby (car) was totally clean. I took my car there in July and to be honest it was because they were number 8 on my insurance repair list and also it was down the street from the church I grew up in. My car had got hit while I was at work parked outside my building by a delivery truck. The damages to the body were quite bad. Thanks BEN.
After receiving my vehicle back from a near total-loss accident, I can safely say that I would recommend Papaleos to anyone who cares about their vehicle.With experience of many of the other local body shops in the Newburgh area, its safe to say that Benny takes pride in the work that he does. His shop is clean, well kept, and very professional. Coming from an automotive enthusiast, Papaleos takes the the necessary time it takes to get the job done the right way. No visible shortcuts or cover-ups were taken with my vehicle while it was with him. While it may take longer than you may like to get your car back, it will be done the right way. For some people it doesnt matter how your vehicle comes out, but for the people who do care how their car looks, Papaleos is the place to go.
Brand new resident to Newburgh, and unfamiliar with the snow emergency parking rules ~ towed this morning by this establishment. Upon retrieving my car, and and being charged $240, I discovered $50 was added on for storage for the few hours my car was captive! They then have the creepy audacity to attempt to treat you like a customer with pleasantries and a thank-you. Fleecing Newburgh residents, with a smile. Wow.Addendum: Thank you for your response. I stand by my comments, regardless of who sets fines, your operation chooses to benefit from the racket, and exploits local residents.Best.
Total reviews rating 4.8
126 Reviews for Papaleos Auto Body Inc 2023:
Review №1
2022-06-11Papaleos is AwesomevilleWhen you take your car to Papaleo, you hit the Motherload of Perfection. These guys dont mess around. Your car is striped down to the bare essentials and then slowly rebuilt to perfection.Bambi smashed into my car, she left her mark from the driver side headlight to the back passenger door, her damage is now impossible to find. When you take your car to Papaleos, it is returned in showroom condition.
Review №2
2022-07-14I am so happy with my experience at Papaleos. My brand new Ram Promaster was hit by a drunk driver in Aug 2021. I was able to quickly engage the team at Papaleos and get parts ordered for the repair. Benny and Adrianna were great at handling getting everything covered by the other drivers insurance company. Due to circumstances out of their control (pandemic related supply chain issues) it took quite some time to get the parts, but as soon as they were in they worked quickly to get my extensive repair completed and did an excellent job. The repair required over 100 hours of body work and I could not be happier. Thank you again to Benny and your team!
Review №3
2022-06-28Papaleos Is an extremely professional auto body service. They did a wonderful job repairing my car after a devastating accident. When finished, the car looked perfect as though it had never been hit. My steering had also been damaged and they did a wonderful job on repairing that as well. Ben, one of the owners, was extremely caring, courteous, and sensitive to my predicament. I would recommend this business 100% to anyone.
Review №4
2022-03-01Ben’s the man. He helped me out a great deal. My car needed to be in the shop for an additional two weeks and I had to return my rental. Ben said I will rent you a vehicle for free. Man I appreciated that so much, without that I would have been up the creek with no paddle. If any of my family or friends need auto work done I would highly recommend Papaleo’s hands down.
Review №5
2022-02-24We have been customers of Papaleo’ for many many years. It’s not even a question when we have a auto body repair issue of where our car(s) will go. 100% Papaleo’s. All of our cars have been repaired beautifully and since they work with the insurance for payment and estimate, we never have a worry. Benny and his crew are the best.
Review №6
2022-04-06In my humble opinion, Papaleo’s is the best auto body shop in town! Great customer service, top notch repairs and they appreciate your business. Trustworthy business, hands down!!
Review №7
2022-07-13I am very grateful because to begin with they are very professional in treating people and the work they do is very very good they are the best I recommend them my car is like new very professional to work with
Review №8
2021-10-29Though the real service is not listed in the drop down. I Call them to tow my car to their shop as it turned out my car was considered considered total loss by the insurance company. However I was offered a vehicle to use while this process took place by Papaleos. I truly find them to be honest and have a real sense of integrity I would use them if I had to in the future in the future however Im not looking forward to any more damage on a new vehicle.
Review №9
2021-08-03Great people great place great hospitality and great work. To say the car looks great is an understatement. One stop shop for all of the best work in newburgh.
Review №10
2021-11-08I’m absolutely satisfied with how my car turned out after dropping it off at Papaleo’s! The communication and professionalism is phenomenal here. If you’re looking for precise work, professionalism, and overall great people, then Papaleo’s is the place to go!