Kerbside pickup
Yes
Pet Supplies Plus Cheektowaga in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Cheques
Yes
Phone: +1 716-686-9100
Site: https://www.petsuppliesplus.com/...
Site: https://www.petsuppliesplus.com/...
Opening hours
- Monday:9AM–9PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–6PM
Comments (199)
Calla is the best. Cool hair, and joined us for an escape room which makes her even cooler! #EscapeTheMysteryRoom
Its a beautiful place to buy pets stuff. They bring a excellent service to first time having a pet and everyone whos want to know something about your pets.
Second time.havingy dog groomed there they knocked it out of the park again very well done that you ladies
I love pet supply Plus, the prices are great, pet friendly, and people friendly.
Wonderful friendly knowledgeable courteous staff. Always there to help with questions. No hard sell. Very very clean.I always check on the birds and theyre not just thrown a handful of seeds... they receive diced and sliced fruits and vegetables. And their water bowls are always immaculate with FRESH water!I commend the owner and wonderful staff for providing all this and more!Great place to pop in if you need one of the basics or if you have time to just stroll around and see what is new and exciting.
Wish they would have a knowledgeable cashier for I feel that I always get over charged with me promotion s that I get every time I use it.
Why do 75% of the employees hide in the warehouse while the same two people deal with the rest of the store? you would think this store is staffed by two people.
Reptile section is always a bit dirty, even a simple thing as cleaning the glass everyday would make it look more presentable
They usually have everything I need when I visit so no complaints
Cut my dogs nipple and his armpit pretty good too,for 70$ I’ll take him to a real boutique next time! Horrible grooming you tell them not to shave your dog and they shave your dog anyway doesn’t matter which one you go too! they’re not “groomers” they’re shavers! Beware!
I have two dogs I regularly bring in for there spa day. Two big dogs. A Husky and a Rottweiler. Both are happy, when we pull in front of the store get happy. We are usually greeted by name. (The dogs). I cant recomend a poetical groomer as I have exclusively used Pet Supply Plus (Union rd) for many years. I find all of there groomers to be wonderful.
Very friendly people and there answer all questions and the cashier was very friendly and helpful
I just love it here. Excellent customer service. Staff is friendly, helpful and knowledgeable. This is my second time taking my dog to the Vet & I appreciate how much love & care they took with him. The prices are unmatched. For example, I took my dog to another Vet and I was told one of his shots would be $110 & the additional shots he needed would $35 a piece. Here at Pet Supplies Plus I was able to get all his shots for $85 dollars and a 3 month supply of tic/flea treatments. I was amazed how much I saved. Also, I wanted to say a special s/o to Kathy for helping me.
Fair prices. Coupons mailed to house. Have been taking the family dog for grooming here for years. Friendly conversation at drop off and pick up
Fab !! Love this place. My dogs love it even more. The workers are super friendly and happy to help and of course they love my dogs
Normally use the self serve bath services and love how convenient it is, but recently broke my hand and needed to have my service dog bathed. Called to see if their groomer had any openings, was on hold for forever, but finally got through. Not even 5 seconds after I explained I cannot currently use the self serve, I was cut off and told they were full for appointments and to just wash the dog myself. When I reiterated that I literally just told them I couldn’t, they magically had 3 openings later today.So the staff are either extremely rude and dismissive because they were busy, or liars and just too lazy to do a simple dog bath on a very well trained dog. Either way I wouldn’t trust them as far as I can throw them. Love pet supplies plus, but I wouldn’t go to this location again if that’s how their staff treats customers.
I called about a specific fish my parents wanted for their tank, and the woman I spoke with said that they did in fact have them in stock. My parents have been looking for weeks so I jumped up and brought my dad with me to go pick them up. We get there and they did not have the fish we called about and every single tank was dirty and had dead fish in it. There was a mollie in there dead for so long it was floating and covered in white fuzz. Every single tank had dead fish. I confronted all the employees asking about the fish I was just told were there and were not, and everyone just looked at each other and said nothing. Awful. The standard of those tanks is disgraceful and the customer service was just as bad. Id give them 0 stars if I could. Reprehensible.
My boyfriend and I love checking out pet stores weve never been in before as we are huge animal lovers, especially reptiles so we were excited to check out this stores selection. The selection of reptiles is very different compared to other Pet Supplies Plus which was awesome but that was quickly ruined by the fact that you can tell that not a single person there knows how to take care of them (or no one cares). Some of their reptiles were on sale and you could noticeable see it was because they were underfed, sick and not in good condition at all. I have never seen a pet store take such poor care of their amazing selection of animals. I love animals and I left this store in tears and in huge disappointment because these reptiles would most likely die very soon because of the careless actions of whoever is supposed to be taking care of them. dont keep expensive, exotic animals if you have no one trained to care for them properly!!! and putting them on sale because theyre so skinny and on the verge of dying?? absolutely disgusting
Would definitely give a 0 if I could.The groomers at this location are nothing but rude and only care about the money.They sent my dog home bleeding and all they could do was shrug.
I made the mistake of attending Petco and they happen to have 2 bags of ferrer food left but no other ferret vitamins or accessories and that because they dont sell ferrets. Understood....I just grabbed those last two bags and proceeded to check out...I happen to speak to a very nice lady and her daughter while I was in lineSo, I decided while I was out to just go to Pet Supplies Plus because they always have items for my ferrets (and where I got my ferrets from, I have 4) and of course once I arrived at PSP, they indeed had everything I was looking 4 AND I saw the same lady and her child I spoke to at Petco. So they tells you she had the same issue I had, Petco didnt have what she needed either but Pet Supplies Plus did!Keep it up PSP!!
Went here after Petsmart was out of female guppies for the 4th time. They had them and at a comparable price. Lots of tanks and healthy looking fish. I did not know they had a Vet on duty but thats great to know!! Nice selection of dog treats fairly priced too!
Good food took a little long to get the food
I want to thank Deanna for taking the time to talk to me on the phone regarding struggles I have been having with food with my puppy. Deanna was so unbelievably knowledgeable- she even came out to help when I exchanged the puppys food. I appreciate this type of customer service 😊
Very easy to order products and delivery turnaround time is quick.
I really like the store..They have had all the stuff I needed to take care of dog recently that I needed right away.
I love the friendly atmosphere and there prices are reasonable for your pets. They also do training for your puppies there they are very friendly and I love it for my pets.
Love Stephanie the dog Groomer!The store is always clean and well stocked.
We want to thank Super Jenn and Uncle Pat for taking such GREAT care of Rogue Gauge and Jack! Calming them and giving them such personal care when clipping their nails. They also want to thank you for the yummy Valentine’s Day treats!
The groomers are so nice and friendly. They did my dogs nails very quick and had my dog comfortable the entire time. Always a clean and well stocked store. It never smells of pets like some of the others do.
I shop here a couple times a week for my three Akitas.I always enjoy coming in the staff is friendly and the store is clean and people can bring their fur babies with them.
I had both my dogs groomed there several times one a chihuahua & my St. Bernard and they were very good with them and do a great job. The store. Is always very clean and the staff always friendly and do their best to help you out . They also carry a good variety of foods and treats for them . Thanks for caring
Best place to take the dog to get groomed for the cost
Carried Victor brand dog food, Petsmart does not.
This location is normally my favorite and the only one I typically go to. I recently got back into fish and got another fish tank. I was given misinformation that lead to one of my fish attacking all the rest of my fish and killing 2 of them. So I went back to the store to talk to them and the 2 girls who were working were very rude and dismissive. They did not listen to anything I had to say and didn’t help me out at all, they blamed everything on me and were quite rude. I normally only deal with nice workers but who over was working there 9/3 was horrible and mean. All I was trying to do was figure out why this was happening and they were no help and were extremely rude. This is absolutely the worst experience I’ve had at ANY pet store, not just this one.
Absolutely ridiculous. We have never brought our dog here for grooming and wanted to give it a shot. First they told us 2 hours and we waited almost 3 1/2 hours. When I went to ask about how much longer the employee told me my dog is fat and a hot mess And that’s why it taking so long. I have never felt more disrespect in my life. Will never be back.
They have what I need for my cat, and my cat is extremely picky and particular. However, I do purchase his Blue Buffalo food from Amazon because its a lot cheaper.
Decent prices and a large selection of pet supplies. Grooming station and I believe a possible vet on site for check ups. Im not sure on the vet, so dont quote me. Friendly staff and you can bring your pet into the store. :)
Great organized store friendly employees 👍
This is the second time I have used this location for getting my dog groomed. I am very pleased with the customer service and friendliness of the groomers. They take the time to get to know your pet. They are usually very very busy at this location, but this does not affect their work. I have dealt with Stephanie both times and see is great. However, if a time ever arose that Stephanie was not there, any of their groomers would be extremely capable. I would feel comfortable with any of them grooming my dog.
I absolutely luv this place. Alice & the other workers are absolutely the best in the field of customer care & support in respect to our pet JAX. 5 stars all day.
I took my 7 month old, very anxious puppy here to get his nails trimmed. Mackenzie was very sweet and patient with him, even though he was being quite difficult. She did a wonderful job making a connection and obviously loves dogs. I definitely recommend her! Ive been to this location a few other times for pet supplies, and the staff are all friendly.
I use to really love this store. But the last few months this location has been absolutely awful! Their shelves are pretty much bare all the time. And the employees are completely clueless!!To make things easier on myself I started ordering online and picking up at the store. The website says that they have everything that I am looking for. But most of the time what they have on their website, is not available in the store!! Sometimes I would receive a phone call from an employee letting me know that they are out of what I purchased. But what happened today I purchased cat food on their website, after several hours I never received a phone call. So I reached out to Pet Supplies Plus several hours after I put my order in, an employee told me someone was suppose to call me because they are out of the food I purchased. WHY IS IT ON YOUR WEBSITE IF YOU DO NOT HAVE IT AVAILABLE!!!!!! To make matters worse whenever I ask an employee why they don’t have the cat food available that is on their website, they simply answer that they don’t know. ARE YOU KIDDING ME!!!! I have even gone to this location several times because the website said they have the cat food available that I am looking for. But when I get there, the store is out of it.I am completely done shopping here. All this place does is waste my time.
Handled my dog with the up, most, care! Alice is awesome in the grooming area! Highly recommended!!!
They close at 6pm and i got there at 5:10pm. They told me i couldnt wash my dog even though i have the card for 5 washes with only 3 used because they wanted to close early. I told them im washing my dog because its almost an hr till close. In the end i washed my dog but they kept spraying the floor and partly my feet as i was using the high tub. I left by 5:30pm
Had everything I needed, one item was even on sale! Very friendly people and great prices! Ill be back.
We come to visit Nate! And hes back!!! 🥳🥳🥳Knowledgeable and he goes above and beyond to assist each customer with a great attitude and a friendly smile!I have always received outstanding customer service at this location! And my birds, especially my macaw, love to visit with their employees! Hiring done right!
The grooming crew was very friendly and took my pooch in like he was their own. The store offers a nice perk for first time grooming which was nice.
My Husband and I just adopted a pitbull and when we took him to the groomers at Pet Supplies plus Chelsea was so friendly with him and made him feel at ease. I went back to get dog food and products to help with his dental hygiene and Jess was great. She walked me through all the different products based on all the different questions I was asking. Jess went above and beyond and because of both of these experiences I will be a repeat customer.
We took our dog for a self serve wash and it was great! We had 30 minutes and were done in 20! You can bring your own supplies or use theirs. We bought a card for $25.00 which gives us $5.00 per wash. If not, it costs $10.00 each time. Id rather do it there than in my bathtub.
First and foremost you can bring your pet in, which is awesome. The prices are usually cheaper than the competitors, and if theyre not they price match. The staff is ALWAYS friendly, helpful, and knowledgeable about their products. They have a huge selection of foods and treats, not to mention a large selection of care products etc. Pretty much every week they have sales on top of their great prices. Parking is hardly ever an issue.
Excellent customer service! The gentleman (appeareded to be a manager) was so beyond helpful guiding me to the best diet for my kitten, as he has a sensitive diet. He explained everything thoroughly, including his experience with sensitive diet kittens. He went out of his way to help. Thank you!
Pet Supplies Plus in Cheektowaga is my fav store to get my pooches food/supplies. The staff are friendly and the place is clean and organized. I highly recommend this store.
Very close to home and always a pleasant experience!
Went to buy fish but there were so many dead fish in the tanks I was afraid to infect my tank. Some of the fish were half eaten and had been in the tanks for days.
Everyone very friendlyStore very stocked and cleanWas happy with the groomingOf my pet
The staff were overly awesome...they explained everything down to a T. My Dog walked out happy with a wagging tail even after receiving shots and getting his nails clipped!
Lots of choices in pet food for all budgets. Clean store. Dog wash, grooming salon and vet clinic available
Love this place. Pet Supplies Plus is the only local retailer at which I can purchase superworms. Their reptile lighting leaves a little something to desire, but cant beat the fact I have no other place to get live feeders for my reptiles.
New dark girl is super friendly and even took the time to help my family load heavy stuff into the car, and give up top notch advice for our dog. Will be coming back again
They did a great job grooming my German Shepherd, I was worried about her shes not good with people but they didnt have a hard time she was good for them good stafff
Best pet store Ive ever been to.Safe pet adoption available. Great selection. Even better prices.
Clean, organized store. My son loved watching the three dogs being groomed through the window and seeing all the fish, hamsters and birds
I love this store! Employees are always friendly and if I have any questions they always take the time to explain.they used to give treats to my pups when we check out... they dont do that anymore. Also I wish they had a scale for dogs. But all in all this is a wonderful store and the only place I shop at for my fur-friends!
A lot of different animals to choose from any pet supply you need
Took our cats there people are amazing and very gentle with our pets cats are doing fine
Loving staff! The veterinarian even said he didnt consider this his job because he loves what he does! Awesome!
This store is often forgotten about because of that larger national chain just down the road. It shouldnt be! Often the prices are better or similar at worst. I have dogs, a cat, and a large fish tank so I have many pet needs. Pet Supplies Plus rarely disappoints on pricing or selection.
Friendly and helpful staff. I went for the self-serve bath option and the station was well stocked with tons of options for my dog. 100% going back!
The workers there are super friendly the moment that I walked in with my pup they just wooden all didnt ask if I need anything at all and it was adorable actually I felt super at home which being that I have a service animal is usually not the case in most instances..really white selection of toys and puppy supplies mid-size dog supplies all regions of various animals species on disclosed due to the fact that I dont have one so I didnt really look that much but I can confirm that theres election for cats and dogs is just epic..the end
Me and my husband went to get fish. The man working in that area was great. He told me which fish I can and can not put in my tank with each other, he showed me which food would be best and what I need to maintain my tank.
Always have my dog’s type of food in stock. The bath area always open and always has soap!Very knowledgeable staff and friendly too!
I enjoy coming to this pet store ..even though its out of my way a bit ..Im always greeted with a friendly smile and they always have the small mice when I need them ..unlike petsmart ..I found me a new pet store ..thank you Pets Supplies Plus
Total reviews rating 4.5
199 Reviews for Pet Supplies Plus Cheektowaga 2023:
Review №1
2022-04-10My 14 yr old Beagle was groomed there at the Union Rd store. All staff I happened meet were friendly and informative.Groomers were kind and service didnt take long at all.Great job!!
Review №2
2022-05-02Love the selection of critters...alot of different items I havent seen at other pet stores...the staff is super friendly and helpful...my only complaint is the prices are quite a bit higher then most pet stores
Review №3
2021-05-04I have been bringing my Akita to Stephanie to be groomed since I rescued her in November. Stephanie is wonderful with her and she is now more comfortable going there! All of the staff is wonderful and caring! I highly recommend Stephanie for grooming large furry dogs!
Review №4
2019-04-26I love this place. The staff is helpful and friendly, the items are priced well, the pet selection is good. The animals look taken care of and dont look stressed out. I love to get all my pet goods here, and will keep doing so in the future. And now, I shall post adorable cat photos.
Review №5
2022-01-16Was so impressed by the VIP pet vet clinic and the grooming services here. They took great care of my pup and you could tell they do an excellent job on all pets. Wouldnt need to go anywhere else!
Review №6
2022-02-22Store Member Christina assisted me. She was very cordial, patient and helpful. I needed a new fish tank and tank cover. I was clueless about what sizes I needed. Christina was very informative, which enabled me to purchase correctly.. Christina should be awarded Member of the year !!!
Review №7
2022-02-28Very friendly and comforting. Been taking my dogs for nail trims for almost a year now and we are in and out with very friendly service. Unlike some of those other places
Review №8
2022-03-05This use to be my favorite go to store miles away from my house with a location right around the corner. This store use to sell large amounts of fish of all kinds sine the remodel not so much . Went in location for canned cat food out , chiclid food out , what happen ?
Review №9
2019-05-03Wonderful grooming dept. My little pom looked great! Plus I was able to get a bunch of buy one get one on quality treats. The associates are friendly and knowledgeable. I like the fact that all the small animal areas and fish, are kept very clean! I HATE when I see places that have dead fish in tanks, not a problem here...
Review №10
2021-06-06My pup went in for his first shots...the wait was long but they give you a realistic time frame. They told me about an hour and a half wait so I had time to pick up my kids in Kenmore, grab lunch for us, etc and when I came back they were ready for us. They were all very friend and super quick. Between registering him , shots, paying we were out of there in about 5 or so minutes. I got 50% off with an online coupon. Got a rabies tag and an emailed summary of visit and receipt. Very quick but very thorough.