Kerbside pickup
Yes
Petco in Buffalo
Categories
Location on the map
Buffalo, Erie County, New York, US
Service options
Delivery
Yes
In-store pick-up
Yes
In-store shopping
Yes
Health and safety
Mask required
Yes
Staff wear masks
Yes
Staff get temperature checks
Yes
Staff required to disinfect surfaces between visits
Yes
Safety dividers at checkout
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
NFC mobile payments
Yes
Phone: +1 716-826-1500
Site: https://stores.petco.com/ny/buff...
Site: https://stores.petco.com/ny/buff...
Opening hours
- Monday:9AM–8PM
- Tuesday:9AM–9PM
- Wednesday:9AM–9PM
- Thursday:9AM–9PM
- Friday:9AM–9PM
- Saturday:9AM–9PM
- Sunday:10AM–7PM
Petco in other cities:
Comments (199)
They had a great selection of bird toys and food dispensers and perches! I got a ton of great stuff.
Young lady was very helpful. Place was clean and everything I need was in stock..
Pet Co is a large store with a big footprint. However they focus mostly on dogs. The staff available are very helpful, theres just not enough of them. You will spend a lot of time on your own. Not the first place I would go to.
I love the brand variety for my pets! Multiple dietary options for fur babies with restrictions!
Friendly place to get your cat supplies at a comparable price to other Pet stores. Convenient to order and pay online and just walk in to pick up.
My favorite, nice kind but 1 telker think shes polish or Ferman like to argue with black customers..ijs 😆😔😂😂but its a good place love it there 💯❤
Low stock but I chalk that up to covid and the supply chains being screwed right now but all in all always a great store with great people
We love it here ... And our pets love it even more.... Two new editions to our family and they fit right in .. thanks petco.. its where the pets go
I Go There For All My ferret food toys and snacks
5 days ago, I bought fish from here. By time I got home ( 10 minutes), one was dead. Brought it back, waited 20 minutes to get taken care of( they were NOT busy). But, they replaced it. Yesterday, it died, AND 2 of the other ones I purchased died. It costs more money in gas to keep going back and forth to replace these fish. Customer service isnt the greatest any more. Guess Ill stick with PetSmart. The fish I bought from them 3 years ago are ALL still alive. Tried to contact customer service on line and they told me they cant do anything. Extremely disappointed. You just lost a customer.
Great place , get everything for all ur pets and saltwater fish. I buy online for a nice discount and pick up instore.
Employee (Dinanna) was forceful and derogatory both directly and muttering under breath to my children and I while we shopped. I will not be returning to store unless this employee (Dianna) is held accountable for her discriminatory comments.
The best of the best! They have so many things that I didnt know I couldnt live without! LOL. 😁
The staff was very friendly and helpful, and the store was well organized and spotless.
Shannon was very helpful and knowledgeable about lizards. She helped make our dreams come true :)
They had the cone I was looking for so my dog wouldnt paw at her face.
Justin is a great help in the fish department. He convinced me to do the right thing and move my Pleco and huge goldfish to a new 55 gallon tank, and make it a cold water tank. Which allowed me to keep my 30 gallon warm water for my smaller tropicals. All fish and tanks are healthy and thriving 😊
They were low on air stones and they didnt have the corridori catfish that I wanted. So I left with nothing.
Had the dog food I was looking for but they raised the price 20 bucks
Went in for a pet car seat belt but they do not carry it
I love Petco, they have a great variety of items for whatever your needs are. If you have to order online they usually have the item in stock and you are able to pick it up on the same day. The only issue I have is with the grooming part of Petco. My son has a Persian cat and needed to have him groomed. From the phone call to schedule the appointment to going in for the appointment was ridiculous. The person who scheduled the appointment went back and forth between a few appointment times, I picked 3:30pm they put me in for 2pm. They were rude on the phone like I was bothering them. I get there for my scheduled appointment time, let them know the cats name and the girl says oh your only an hour and a half late, and her side kick says super loud...yeah. They were both rude and I would never trust them with my pets. They seemed stressed and irritated and I would hate to see how they treat animals behind closed doors. Needless to say I found a nice groomer. I will continue to spend a ton of $$ at Petco for my 5 pets but NEVER go to the West Seneca groomer.
Nice vet . They take good care of my dog
Took our German Shepherd for shots. Staff was friendly and helpful.
I have been to that cold before thats where I take my pets to get their vaccinations yet this was my first time going to the one on orchard Park road. I must say that there was a difference and everything seems to be a quick response with no concern behind it questions I had for my dog they passed off like this is what they do I wasnt used to that type of a treatment with the red cold on the boulevard they were concerned and they gave me time it wasnt like I was asking for 20 minutes to a half an hour but they really were concerned about what I had to say and address the question accordingly not like what I received today and I did pay much more here than I normally do and I asked why and they says well prices did increase some I just didnt feel like it was a good visit for me or my pet.
I wish there had been more dog clothes selection and better ways to tell the sizes and more people working there was one girl for the whole store. She did a fabulous job. But I felt bad for her she had so much to do.
As always everything was great...great customer service 👍👍
Horrible every time. Multiple employees seemingly doing nothing, one outside smoking a cigar at the entrance. I wait five minutes in the only open line available. Finally someone realizes the most important thing is checking people out. They open a lane but didnt know how to charge me for some chew treats. Had to walk to the back of the store to scan barcodes. Naturally Im over charged for pig ears when a) thats not what I have and b) local pet stores havent carried pig ears in over a year. I didnt feel like wasting time telling them they over charged by a dollar so I used the saved time to hopefully help prevent anyone who reads this from ever coming here.
The staff GREETED us with a friendly shout, EACH were friendly, polite AND? worked together! The young lady who greeted us was concerned but felt someone else was more knowledgeable & put us together. He then helped us find a specialty food for our sick dog, also making sure we knew our options for return if necessary.
Great sales and easy pickup with online ordering
Great store quality for pets!
Very helpful! I had an issue where I ordered online using gift cards and threw them out once the order was placed. When I went to pick up my order 2 items were no longer available so a refund was going to be issued to the gift cards (that I had thrown out). The new associate who helped me was very nice and took my name and number so when I called the GM she said shed have the gift card ready for me whenever I had time to stop in. I stopped in and got it about a week later with no issues at all. Everyone is always very nice in this store. It just sucks that the prices are higher than other stores
Just took my dogs to the groomers at Petco today for the first time today. The staff were very friendly and helpful. A special kudos to Austin, he was good with them and did a great job on their nails.
Not crowded at all. Friendly staff and easy to find the products youre looking for. The only thing I miss is the doggie treat bar. I miss being able to mix flavors.
My lil ones loved the kitties.
Shop there for my pets. Always finding a new toy for my 2 dogs
I brought my new dog, Lelia, in to meet her future Groomer, Denise Cooper. Lelia is a recent rescue from a very bad situation. She is very skittish, and wants to run from new people. Denise had her won over quickly. Shes a great lady.
Very, very helpful employees who helped me find what I wanted and explained how best to use it.
My dog and I loves Petco they always have everything he wants and the workers are very helpful. In the picture I provided are the treats from Petco!
The bathroom was pretty gross! Other than that, it was fine
Havent been to Petco in years and I dont know why. They have a really good selection of items for all types of pets. A surprising amount of animal bedding too. Id say more than other pet stores around. Workers were friendly and helpful as well and the bathroom was nice and clean.
Found a flightless baby bird onto he side of the road on a Saturday evening. Took it to them and they contacted the wildlife people after hours to ensure this little guys survival. They went above and beyond
My cat had become very sick, very quickly. He had to be put down on Saturday, and I didnt have any paw prints of him. I was able to order the kits Friday night while at work, and pick them up first thing Saturday morning. I now have two wonderful memory keepsakes of that wonderful boy
High cost alternative to ordering on line. When in need itll work.
Great staff. Very well informed. And they have great prices on Wellness wet cat food. Thank you!
Awesome. I went there with doubts. I bought 2 mystery snails from pet supplies last yr. And was told by woman that they are guaranteed NOT to breed. Well i didnt do my own research (shame on me) and was told by the woman a big fat LIE. Not only can the reproduce by breeding they are also a sexual and can reproduce with out breeding. So 6 month later i see what is their breeding and for past 6 months my larger snail has laid clutch after clutch. One was viable and i niw have 63 babies I can not keep
Took our dog there to get groomed for the first time and she loved it! They listened to exactly how we wanted her haircut and gave us suggestions for what would look great on our dog based on her breed! Also the prices are affordable!
Aquarium fish are amazing there. I always have good luck with them
After 45 min I left. I ordered my filters online and got the wrong size due to different manufacturers. I am sure that I will be back because I work across the street.
Needed pet pee pads in an emergency; surgery thing. They had a good selection of sizes and quantities. I realize its hard for them to complete with @m**** or Wally World for pricing so they didnt have the best pricing but in a pinch if you need something around the corner close to you, chances are they will have something for you.
I like fish... And pizza but they only sell the fish part.
Almost every time, I have to wait for service. 5 minutes max. Besides that, helpful and friendly service!
Always have what I need and excellent staff as well. I get what I need right away and even end up getting things I didnt know I needed until they give me advice. Always a wonderful experience.
Very Friendly People, Very Helpful... Have everything you need for your loving Pet or Pets.... Love this Place🤗😻👍❤
Petco website tell you its $7.86 and when you get to the store its $10.89 . I told them the website price is lower and the guy said Falwell cant help you . So i did a store inspection to see if its up to par and i give it a -1 . 1 being out of shape store and 10 being a perfect store . That store is a total mess . Boxes of product land next to shelves and not put on the Shelf . The floor needs a washing because you can smell dog piss . People working at a snail pace and nobody caring about of the store looks . Corporate needs to be called to get this store running at 100% .
The sales person Mol is one of the nicest and most knowledgeable about my fish and supply needs. Always has a smile on her face
Employees at the West Seneca Petco are ALWAYS kind, friendly and helpful! Ive always had a pleasant experience shopping there , in store before covid and curbside pick up now.
Online order was filled and ready for pickup within one hour. Was taken care of promptly when I arrived at the store. Most importantly, saving an additional $10 on my purchase was wonderful.
This is where I take my beautiful American Eskimo that I was lucky to get thru a re-home in the begining of the pandemic. Denise who works in grooming does a beautiful job with Melia, shes on a 8 week grooming plan. Melia was nervous at first and now shes happy to go, because she knows its going to be her wonderful spa day 🤗. Its also great that while shes grooming, I go and get all her food, toys, all her pet needs in the store. All the workers in the store very friendly and happy to help! Great place to go for your pets!
Nice clean place found what I needed ☺
(For management purposes my initial visit was October 11th just before closing and my second visit was October 12th around 5pm) I will be fair with 2 stars. I went in one evening before close and bought 4 fish and a piece of established wood. The wood was degraded into sharp edges and put in the same bag as the fish. I got home and edges of the wood were breaking off and one of the fish was skewered.Fast forward to the next day and I stood around in the aquatic area for about 35 minutes with the staff member attending to daily work and occasionally helping other customers. I finally went to him and explained the situation. The response I got was bring the fish and a sample of water and they will replace the fish. (This is policy he said.) First, I have 22 tanks, Im not going to keep a dead fish overnight and bring in a water sample when it was dead before I even got home. (To give an example of the sharpness of the wood, I had to hold the bag most of the way home because the wood had punctured it and it was leaking.) I told him this and his repeated response was bring in the fish and a water sample. What is he going to replace it with? I took their last ones. Second I asked about the piece of wood. He told me to bring it back in and they would replace it. With what I asked. We walked on the tanks and all of the pieces were worse than the one I bought. I said ok.... what about medicine. You have a fish I want but it clearly has ice. If you have the medicine, ill take it for a slight discount and its partner too and take care of them myself. Almost no medicine was in stock. I decided to just grab another net and go. This is the third time Ive been there where all if the nets are large and up. I saw a smaller net hanging on a spot next to the tanks with a tag stating 2.69 or something around there. At the register it came up to 4+ dollars. Ok fine I bought it anyway, things regularly get placed back in the wrong spots by customers. I explained to the cashier about there being no smaller nets. She said she would see that more are ordered. I said dont bother, I probably wont be back I explained my experience and that...is when I got my first apology. She is why there is a second star instead of 1. (I came here because if is right down the road from my new home after my house burned due to the neighbors negligence) I would rather travel the distance and go back to the stellar staff and care of the petco at 1459 Niagara Falls Blvd. Overall one of my worst pet store experiences in the area.
This location is about 30 minutes from my house as compared to other stores that are only 15 but the drive is well worth it. For any reptile or fish needs this location rocks. They have a variety of tanks in stock and many times have them priced lower than other stores. Always double check their website for prices before you buy as I have had them price match their own website on a handful of occasions.
I placed an online order, (with curbside pickup,) which totalled aprox $26. When I arrived, the item wasnt available in my dogs size. The manager said it was cancelled, but they could price match the other order and ring the next size up for me, (inflatable collar for needed for post surgery.) When I got home, I discovered that I was charged over $32 for the item. $6 might not mean much to Pet Co, but it means enough to me as a consumer to consider shopping with them anymore. This was completely wrong. The price should have been honored.
The young lady was very helpful with our new hamster purchase.
Best price I can find on serresto flea collars. The 25% off with pick-up made a big difference. I was weary about buying on Amazon or Ebay due to counterfeiting issues.
They have a great collection of pet products. We come back to this one because they carry a rare cat food (according to my girlfriend). Me, being a fairly oblivious animal person, always enjoy the fish, birds and cats they have in the store. All appear to be in good health.
I adopted a cat that would bring company to my other cat. When chosing one I wanted to know that he was good around other cats. Which he was a sweet loving cat. The staff were helpful and kind and made the process easy. I was happy to give this little guy a sweet and loving home.
They were ok, I just expected a better experience at the store during my purchase... as in they should thank you and make you feel like returning or being a customer.
Clean facility. Has a good selection of most pet care products. Be mindful of employees they might not always have the right information for your specific pet, and sometimes cannot help you locate certain products if they dont know what you are looking for. The fish section is normally clean sometimes there is water on the ground making it a little slick.
I enjoy going to Petco. They usually have products I cant find elsewhere. Parking is free. There is handicapped parking. There is a handicapped entrance with automatic doors. They have handicapped restrooms. The salespeople are friendly and helpful. There isnt much of a wait to check out. They have fish, turtles, and birds for sale along with all the accessories!
Its great for when I need to grab something and dont want to travel to target. Most times, they dont have what i need- either the shelf is empty or they stopped carrying it without warning. Staff is always friendly and helpful.
This pet store is my go-to place. Not too fancy and its not too huge. Its just right. Everyone is friendly knowledgeable. They always have what I need for all my pets needs.
Got feeder fish here for my turtles which I usually go to a family owned pet store. A day later BOTH turtles were dead. I reached out and was told my complaint was forwarded and someone would be in touch. Been well over a month.
My puppy was acting crazy, I had to ask a girl that was stocking shelves where a certain dog food was. She not only stopped what she was doing to help me, but she walked me right oven to the food I needed & played with my puppy for a min to help me ! VERY nice of her to do all that!
Everyone was extremely helpful, the prices werent bad and ultimately it was a very positive experience. I will be returning for all pet needs.
Really like this store, employees always friendly and willing to help. Also always offer to help carry my stuff to car for me
Do take your pets there to be groomed!!! An employee working at petco was seen grooming a dog so aggressively that the dog was shaking and snapping at her and when the manager was called and told about the incident he just said that she knew what she was doing and brush it off! My daughter grooms pets for a living and I can tell you this she does not treat animals this way!! This place needs to be shut down! Please , if you care for your fur babies take them someplace else.
I come here all the time. The staff is always knowledgeable, and very helpful.Price is alway higher than the website, but they will price match their online store without any hassle. So I always compare prices while I shop there.
Everyone is so friendly, and Trisha, The dog trainer is absolutely FANTASTIC. Shes doing such a great job with my pup! Id recommend her to ANYONE.
I go to this one all the time because they have this type of fish food that the other petcos dont carry plus they seem to have more pet animals there and a good variety of fish as well and the staff there are very helpful and care for pet you are asking about as to giving you good advice
I went in looking for a specific fish tank. I was ready to spend the money and not one person approached me or made any contact while I was in the building. They had a food selection if fish and their live plants looked healthy. Unfortunately I just had a bad customer service experience.
I was in the store recently, purchased some snacks for my dog. Connie waited on me, she was very friendly and helpful. Later that day i realized i left my wallet(with cash) on the counter.I called in and it was being held in their she for me! What a pleasant surprise!
Although I was at Petco only momentarily they do have so many things for such a small store. I like the large sinks you can bring your animal in to groom them. The best is the variety of animals for sale.
We have a ferret that this girl sold my grandson,Her name is Drew,she is amazing and very knowledgeable about all aspects about ferrets
I went there to get fish fliters. I did not know what ones i needed so i bought two different kinds l. Well i cashed out and the girl never gave me a receipt. I ended up needing to return one of them so i went back and explained what happened and the manger there is not a good one. It is not my fault i did not have a receipt.. your employee should always ask if i would like my receipt never even asked me. She just said have a nice day and walked away. I good employee would most likely put it in the bag but no she did not. They gave me a hard time for something that is not my fault
Went to purchase a Betta fish and everything needed as well as pick out a dog bed. They had great choices for both. Staff is always friendly and they always have cats on their adoption center to cuddle with.
Best petco I have been.
Its definitely not the worst place to go for pet supplies, but remember, its a national, big-box pet store. There may be a couple of people there who know their stuff when it comes to one or two of the animals available for sale, but I would highly recommend that you do your homework, and know exactly what you want from there.
My family has 2 birds 2 cats 2kids and a dog ....we get all our pets needs this economical anything your pet needs and more store.... The kids love to bring our dog and our dog loves to bring the kids store... On top of all of this Petco has friendly and helpful service. Due to experience I would be weary of the vet clinic (do your homework)We ❤ Petco
Today I was in the West Seneca, NY store. I have 2 Morkie pups I spend a great deal of money on. I saw a section of dog coats with a sign advertising Buy 1, Get 1 50% off with Petco Rewards. I chose 2 jackets and 2 fleece vests. When I got up to the register, they rang up at full price $19.99 each. The clerk asked me to show him the sign. I did. He said he had to talk to a manager. He came back and said the sale doesnt start until the 31st. I live 1-1/2 hours away....certainly Im not driving all the way back up there in 2 days to save $20! The manager didnt even have the decency to come talk to me. Why would the sign even be there if the items didnt go on sale for 2 more days! This $20 and the treatment I received has led me to one conclusion....Im done shopping in Petco. There are many other pet supply stores and places on line who would love to have my business....and treat me with much more respect, like Petsmart and Pets Plus, and Chewy. Word of mouth goes a long way and I fully intend to let my family and friends know about this incident so they arent treated this way too. Shame on you!!
I come here to visit the geckos and cats
Will not be returning to this place. Went to buy cat food and the only food they had in cans were the expensive brands. No store brand or the well known Friskies in cans.
I usually shop and have Tashas nailed trimmed at the same time. Makes it easy to do everything at once.
I support Petco because they dont sell puppies and are against puppy mills, unlike other pet supply stores. (!!See edit below!!)However when I was looking at some of the hamsters I was fairly upset at what I saw. It looked like one of them had some kind of eye infection that no one has done anything about, and she wasnt the only small animal there that looked unhealthy. I hope the staff here checks on these animals and takes them to the vet if needed because otherwise that is very cruel to let the animal suffer or sell it to someone who then has to pay for the vet bills themselves.EDIT- after I posted this, I have seen signs in the store about letting the manager know if an animal seems sick. This is great news!! I changed my review to five stars :) Petco is a wonderful store that I am proud to support, they really do care about their animals
Love the variety of Merrick wet Cat food flavors. Usually they have a sale on them.
Good variety of supplies and food. Staff is friendly. Pricier then other stores but Petco frequently has sales and store coupons. Good selection of fish and small animals including Ferrets which other stores dont have. Great selection of animal clothing for any season and holiday and the best variety of Bettas.
I knew they would help us out when something has gone wrong with our fur animals they said they will take care of them and keep us in touch on how everything is going and also let us know when to pick them up
Always, always friendly when I go in there. One young man especially. He was so patient with all my questions about Bette Fish. He was very helpful and answered all of my questions.
Thank you to four workers for helping us out sorry I do not know there names. Love this place. Thank you for caring and being safe in your store.
Only the one female staff member actually knows her stuff, other than that...nothing out of the norm. ALSO: for discounts pull the product up on ur phone at the check out and get THAT price vs the store price. Youre welcome.
Good variety of pet food, toys, anything you need for your pets.I get mixed opinions about how to care for my fish tank. One trip me I need a snail and this product, so I bought a snail and there stuff. Another says I cant put a snail in a tank with a gold fish, but this stuff is better.Google will have to settle this one.
Good but weirdly dark in the store
The manager here Is amazing, the first person Ive met who actually informs customers and makes sure they have proper set up before allowing them to adopt a pet.ADOPT DONT SHOP! neve adopt anything living creature unless you can take care of it properly
Selection is great. If you need something its likely you will find it here but I tend to shop more at other stores because the price here is pretty high. If not for the high prices I would rate it 5. Whatever you need for pets on the fly though you would find it.
Wow. Trisha the dog trainer helped me so much. I came into buy a leash for my new 10 week old Sharpei. I stopped you look at their classes for training she approached me and talked to me about tips and tricks and was so helpful. Handed me coupons for my new puppy.
I think this is mostly due to covid but stock at this store has been lacking lately. All in all the store is clean and workers are friendly, helpful and knowledgeable.
The older lady in the grooming department was very ignorant
Not a bad place to get all your animal needs. Has pretty much anything you can think of for your furry family member. Service isnt bad either. Good prices.
My family has a lot of spoiled pets so we end up in a pet store almost every weekend. I think that weve been to almost every pet store within an hour ride of our house. We bought a guinea pig while there and I can honestly say Kim Moham the employee that took care of us was probably the most knowledgeable, nicest, and helpful person Ive ever dealt with and on top of that they carry a lot of stuff other stores dont. Everything was very clean and all of thw animals looked extremely healthy. We will definitely be making the half hour ride to shop there again.
Clean, friendly staff, well organized
So to start off Ive bred and sold exotic fish for years, shipped them accross country to buyers. My expertise is far above your employees. I asked to get some plants and fish so I could redo my 10g tank to be a planted aquarium instead of gravel. The employee then fired a series of questions at me and then denied selling me fish because I dont have the tank set up. It was just running but is drained halfway to allow the new Sand to settle. The tetras I wanted to purchase are easy to care for and hardy yet Kristin still refused. Its not your job as a minimum wage fish tank cleaner to tell somebody who has made thousands selling fish how fish work. I told her all this and that petco will lose my business if she refuses and her response was thats fine, we can lose you I promptly handed her the other $75 worth of goods I was going to buy and left. Moral of the story is that petco is not a fish friendly store and dont care about their animals or customers
JoAnn from the Grooming Department was great with our 1-year old beagle during her first visit to a groomer. She was very friendly and made our dog comfortable from the moment we brought her in. Would definitely return!
Live crickets are great quality!
Great place for all pet owners! Youll love the friendly atmosphere and prices.
Very impressed with the cleanliness of the store and the staff was very good! During this crazy time a person wants to feel comfortable about there safety and we did Thank You!
Store was out of my large bag Purina product. They sold me 2 small bags and adjusted price to match larger bag price. That is very good customer service.
They get their puppies from puppy mills which are disgusting and the animals are sickly and untreated, emaciated etc and thats where Petco gets them from - its all About the money for them. A lot of people who buy animals from there they end up dying very quickly or are very sick. I would never purchase an animal or anything for that matter to support them. Once I saw a bunch of people picketing a Petco store
I like Petco better for the bearded Dragon in our lives. Def better selection on 🦎 things.
We go there for crickets and Meal worms for our lizards. Staff is pretty knowledgeable about reptiles. Always helpful and always stocked.
They are always helpful, polite, and if they are unable to answer questions they direct me to someone who can or resources. Anytime they are out of stock on crickets or other items, they tell me when to expect them in.
New manager at this location, really making it better.
I enjoy taking my dogs for walks though all petstores. What i dont enjoy is when an employee is noticibly talking bad about me or my dogs. Not that we did anything wrong but when an employee holds up something to block her mouth while talking to another customer and keeps looking at you, you know that employee is being rude and unprofessional. This is directly related to the currly haired lady that trains dogs.
Online purchase picked up without issues. Cashier also knowledgeable in answering questions I had.
They got me in for an emergency haircut of my dog toy poodle Katie on Thursday the July 19th 2018 my friend called Petco on July 18th and they were able to take her in the very next day and thats very rare and all I had to do was bring copy of my rabies for her and she was pretty Matted all up... okay unbelievably matted .up because I havent had a car since about May end of may . because my brakes need total replacing in the rear and until I save up what volkswagan is trying to rip me off of for two rear brakes I dont have a car and I finally found a neighbor that offered to drive me after begging six people in this apartment building that had no sympathy or heart and I have no family that has sympathy or a heart and Catherine had to take 3 hours to do her instead of 2 she was so bad and that is my praise and one other thing when she called she called five minutes before she was getting ready to leave at 6:55 and she quit at 7 p.m. and we were just finishing up at a restaurant that we went to for the two to three hours before we had to pick her up instead of going back home and my friend explained to her that 6:55 that we wouldnt be there driving until 7:30 and for that I apologize even though we werent giving only five minutes before she quit thats all and Im sorry to the manager and the people that maybe had to look in on her but she was in the cage and she was okay and I just want to say I hope nobodys mad you know that we didnt get there until 7:30 from 7 because it took her longer to do Katie than expected she did say two to three hours and thats it and I hope Ill see them again when I can get a ride in a car to get her groomed and hopefully itll be before she gets all matted up ...cathy ps . Forgot appointment was at 4:30 we were on time but by the time I was able to explain how short to make her from head to toe that took up over 20 minutes so Katie wasnt even started till around 5 p.m. . So she really was done in 2 hours and thank you again to the manager who brought her out to the register because all my credit cards were denied and I was trying to pay and it was taking long at the register I couldnt help it and then people got in line and it got backed up and the manager had to come out with Katie and open up a register while he was holding Katie
We waited over 45 min to talk to someone in the fish department, because the employee was to busy having a conversation with her friends.. The worst part was she knew we needed help too.. We eventually just left and went to a different pet store..
My coupon was loaded to my card. It did not come off at checkout and now I have to call to find out what happened. It also vanished from my history while in store.
Favorite stop for my fur babies.
Great place to shop for pet supplies, always friendly staff, this is the only place i go to for my bearded dragon and reasonable prices for her stuff!! Great store and i always have a wonderful shopping experience!
Our pup Finn did 6 weeks of training at the West Seneca Petco ,was a great experience and learned alot . The trainer Trish was very good with our dog and my daughter. Hope to continue training further!
They have a lot of supplies but due to covid their deliveries are not on time and they dont get everything ordered.
Great cashier showed me how to make dog collar bigger I was to dumb to figure it out and she was pregnant not that that matters but I just wanted to give her her due
Puppy Blu loved her visit and cant wait to come back. She made some new friends and picked out a new chew toy for her collection!
Not friendly at all prices gone up . Fish selection sucked
Only go there if you have $1.69 to spend on one can of cat food. All prices from cat toys to cat litter cost more then any place in the area. Dont bother asking staff for help they are way to busy.
Prices were good on bird stuff Im proud new care taker of 4 parakeets
My order was ready nearly instantly, extremely friendly staff as well!
The sunday brunch is great, regular breakfast food but done well. Their holiday brunch events are totally worth the trip!
Went to look at Fish tanks..smaller ones, hoping to find one including filter system..not available, unless willing to spend more..many tanks available, more then I was able to spend
O.K considering the times and the shortages we are dealing with
The staff here is always so friendly with my dog and my family. The prices are better than PetsMart and they have a variety of nutritional options for both our cat and our dog.
I found the store yo be clean and well stocked. The employees were friendly and helpful
Great Customer Service!!
Good prices, the staff is very helpful. I usually go to look at the clearance stuff. You can get really good deals, it just depends on what they have available
I had to look around for a very specific type of cat food, and this was the only local store that carries the brand.Chances are good that if you cannot find it elsewhere, you can find it here.
Place looks to be on its last leg. Decent selection but nothing amazing. Prices seem to be a bit higher then its competitors. Seemed like a ghost town past 2 times ive gone.
Store is clean and I can find stuff easy
Usually have everything I need for all my animals, just wish the guineas pigs, ferrets & parakeets had more room in their enclosures.
Only completd half my order and then said the other half was out when I went to pick it up with no refund
Great customer service! Im always their and love this location the best out of any of the other ive been!
Petco is a good place to buy pets and pet food but the fish look like there sick there take better care of your fish Petco thank you
Prices are good. They carry the brands I like. Employees are helpful and friendly
Keep running out of freshpet food for small dogs. Hard to find this particular food. Overall the workers in the store is excellent.
Brian in the fish department was very helpful in answering any and all questions we had about what kind of fish to get and accessories for my fishtank. Thanks again
My go to pet store.
Store very clean, prices good with petco card employees friendly and knowledgeable
The place was a little messy and the employees were a little rude. Other than that I got what I wanted. I wish shopping here was more enjoyable.
Best pet store in wny
Always quick in and out, if I dont decide to stop and play with the cats waiting for their forever home.They also price match, which is great.
Got vaccinations for both kitties, could have been a Bit more organized. But the price was right, and worth the wait.
Pet supplies are reasonably priced. They also have rescue groups that come in with animals that are up for adoption. Building could use some updating.
They are a good store to visit for all your pet needs and supplies they have good selection, all my friends go to the on-site groomer.
The girl at the checkout was one of the nicest people Ive dealt with at any of the petcos Ive been to
Wont even return my call. Only need a nail trim, guess not worth enough money for their time
I had to find the reptiles live feed, being it is constantly being moved. Other than that, the store was clean and well kept.
Had the dogs groomed and they loved it! Gave me discounts too! Great job
Good selection of cat and dog items but thats about it. Rabbit and guinea pig section is tiny. Very few items to pick from.
Grooming salon does a good job. Store needs to be updated but it has pretty much all I need for my pets.
Need to treat animals better
New people every week and service is awful. Really disappointed. After going there for 19 months and being so happy with previous employees I will not be coming back anymore.
The store associate was so helpful, the system was great. And I always enjoy shopping at Petco
.. clean, set up so everything is easy to find , helpful staff ..
Good, but when we asked for help at fish, no one came
Petco, nuff said, but had my item ready to go when I got there after five minutes within my online order, very helpful staff
Very helpful and well informed on pets. A young lady helped me in getting everything I needed for my new pet.
Research and compare prices. Its usually a decent deal here.
Very helpful staff. They even gave my daughter a break on a sale that ended the day before.
High prices and staff that was less than helpful. Many items werent priced so every time we asked for a price we got a sigh and eye roll.
Had everything we were looking for and prices are great too.
The most disorganized Petco I have ever been in. Low stock, carts of mixed merchandise everywhere with not a staff member in sight.
The staff are all wonderful, extremely caring people, variety of pet products are fantastic, and they are incredible to all the adoption animals.
I take my dog there for grooming. They always do a great job & always good to my dog.
Very helpful, and friendly employees, and had everything I was looking for, assisted me there too!
Loved it, great customer service and they managed to keep the smell of the animals down to a minimum 👍🏾
Nice store with a lot of stuff for all pets. Good selection of fish and other critters with standard pricing.
Everyone was so kind and helpful I found everything pretty quick and I was ready to go
Nice store great location. Friendly customer service
Not busy at all was assisted within in a minute and they have large variety of fish my son is in love with his new pet😀
Always have what Im looking for!
You can find just about anything you need for your pet here. Just watch the prices. Many things can be found at other stores for considerably cheaper prices.
Had more variety than most other pet cos I have been to in the past
Total reviews rating 4.3
199 Reviews for Petco 2023:
Review №1
2022-04-05Tyler is so awesome!!! He should be paid top dollar for his expertise and customer service. I hope he opens his own Tarantula shop someday. I know many collectors frown upon pet stores dealing tarantulas, but Tyler really knows how to properly care for them. We promise to take care of this T the best we can. Its a truly special specimen.
Review №2
2022-04-15My Yorkie had her very first grooming appointment with Denise and she was fantastic. She made me feel comfortable and was very patient and kind. When I picked my baby up, Denise made sure I took advantage of the perks and discounts Petco had to offer and spoke with me about any concerns she had. My baby Phoebe looked so good and Denise listened and did exactly what I wanted. Glad to have found a nice groomer with the help of these reviews. Thank you Denise and Petco!! 🐾💕
Review №3
2022-06-04I love going to Petco! They always have what I am looking for and anyone working in the store is always willing to go the extra mile to help you find what you are looking for.You can get one or two items quickly and cash out time is fast. If you have the time you can browse through the store for quite awhile. This is especially the case when you bring a child or grandchild with you. They love looking at the reptiles, fish, etc.The only reason I give it 4 stars is that it is priced a bit higher than ordering online.Keep up the great work Petco!
Review №4
2021-09-19Whenever I need help in here I look for Drew. She’s always happy, helpful, and knowledgeable. One time I had ordered a cat tree online but once I got there it was too small. (They don’t list the sizes of the perches online) she had to get a few different ones down from high up and did so happily, without even a hint of being aggravated. She gave me her opinion and I actually bought 3 pieces. The next day I had a fish problem and went in and was happy to see her and she was just as helpful. What a great employee petco! I hope you give her the recognition she deserves!!
Review №5
2021-10-22My new pet store. Way better than pet smart...killed my whole tank of 13 fish starting over with petco...pet smart had ick fish...😥 so far I love petco every tank is clean more variety of fish...
Review №6
2022-06-28Never had a problem looking for what I needed for my reptiles. Friendly, knowledgeable staff.
Review №7
2022-01-03Tyler educated me on beta fish & the supplies I needed for my daughters birthday gift. I got it all set up & another woman helped my daughter pick out her fish & snail the following week. Everybody was very kind & professional
Review №8
2022-06-26It is a corporate pet store with friendly and almost always helpful employees.
Review №9
2022-05-24Clean and neat. A variety of pet toys, foods, and furniture that outshines other stores in the area. Adoption volunteer amazing
Review №10
2022-05-18Always a pleasure to frequent this location the customer service is good and stock is always up to par. No complaints from this guy!