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Phone: +1 845-566-2300
Site: https://www.sears.com/stores/new...
Opening hours
  • Monday:11AM–8PM
  • Tuesday:11AM–8PM
  • Wednesday:11AM–8PM
  • Thursday:11AM–8PM
  • Friday:11AM–8PM
  • Saturday:11AM–8PM
  • Sunday:12–6PM
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Total reviews rating 3.7

199 Reviews for Sears 2023:

Review №1

2021-11-15

Now this Sears is very clean and the Auto Center is still GOING STRONG!! The store is spaced out very well and the only problem I see is not as many customers! Could of been the day or the time. This is the last Upstate NY Sears. Love love LOVE THE SEARS AUTO CENTER! How much longer will this Sears last though? We’re down to the bottom here! With a location in Jersey City, NJ , PA , MD, and Florida from this side of the United States! Only time will tell and the employees here are very friendly and work hard to accommodate the customer base!

Review №2

2021-11-26

Sadly to say Sears Automotive center closed for Good to the public on 11/24/21. Sears department store will remain open and struggle to survive and stay open Sears has been struggling for so many years now with the other online competition and epidemic didnt help matters at all as Sears struggles this Sears is one of the last remaining stores in the Hudson Valley Sears has been serving our community for many many years it would definitely be saddened to see this store go please please please 🙏 shop this store try to keep it stay afloat. They still have one of the best products on the market for a very good low price thank you happy holidays MR-MURF

Review №3

2021-12-01

Customer service is THE WORST. We ordered a refrigerator with a handle on **the right**. What arrived was a fridge with a handle on **the left**. Ordinarily this isnt a problem, either the delivery person or someone from repair will come out to switch the handle. Fridge arrives and the delivery guy said he doesnt do door flips that we need to call Sears and have someone come out.We called Sears and were told that the delivery guy was supposed to flip the door. After an hour of back and forth with Sears, they finally agreed to send a maintenance guy. After much confusion on the day of the appointment (it was cancelled and back on several times), the maintenance guy shows up and tells us theres a $350 charge because we didnt have the delivery guy make the swap... its not like we didnt try. He said we should contact Sears repair again that it should have been done by delivery and he would have to charge since hes a third party contractor that Sears works with.So after more lengthy back and forth with Sears customer service yesterday, we scheduled a second appointment that they cancelled today... because...we were supposed to have the delivery guy (who said he doesnt flip doors) flip the door. I can almost hear the circus music.Tl;DR -- Sears is trying to charge us $350 to flip a refrigerator door to what we ordered but Sears failed to deliver on.

Review №4

2021-11-23

If I could give it a zero I would. Never buy an appliance from Sears! Used to be a great trust worthy company. No longer. Fridge broke down a little over 6 months after purchase. Couldn’t be fixed. Finally they approved a replacement under manufacture warranty only for it to never be delivered. It has been almost 6 months without a refrigerator. The company can’t seem to replace it and refuses to refund my money. Avoid buying from here at all costs!

Review №5

2022-03-14

Sears is a pretty good store. Not like it use to be though. Variety no longer is their thing. But it is quality

Review №6

2021-11-22

If I could less than 1STAR I would My washing machine has been broken since before Oct 20. I had a repairman come and told me on Oct 20 there was nothing wrong with the machine Used it on Oct 27 and it did not work. Took a video of what it was doing took off work again on Nov 19 that was cancelled and reschedule for Dec 15. So I go to the laundromat every other day to do my wash. So I guess they have only one repairman that fixes washing machine The people who talk to you on the phone all they do is LIE AND READ THIER SCRIPTS THEY DONT CARE AND DO NOT REALLY WANT TO HELP YOU And the saddest part is I have been buying sear appliances and their service contracts since 1980 when I was first married.

Review №7

2021-12-03

My first issue: the hours. What kind of department store doesnt open until 11am???!!! The mall is open, as well as the 4 other stores that actually operate in the Newburgh mall, but not Sears; 11am is when they open, trés bizarre.As for the rest:Sears on a whole scale, has closed down just about every store they have; this is the only one in orange county, NY; it could write possibly be the last store in existence in NY. Im not sure if this store is getting ready to close down as well but there is literally nothing on the shelves. The mens department is just about empty; youre golden if youre plus sized and looking for shirts but thats about it. No robes, slippers, sleepwear; just 3x and up in dress shirts, tees, and coats. Last year I hit Sears, I managed to get a great amount of stuff for a guy friend, at a really low cost. That store is barren right now. I asked the girl at the register if they were closing down and she said she didnt think so... Kinda looks that way to me. I asked if they would be getting any merchandise in before Christmas and she was unsure. The reason I gave one star is because there is barely anything there to buy; the mens section is almost totally empty. Really sad that the 1 Sears thats left, is in such a dismal state.That mall is awful and Sears is one of the few stores left in the Newburgh mall thats actually open.... For now😕

Review №8

2022-05-19

I have a tractor I bought from sears and I needed a few parts to repair it. They no longer have lawn mowers or parts for them.

Review №9

2022-04-08

Clearance all over the store. Very little to choose as far as variety is concerned. Stock up on winter tights now.

Review №10

2021-12-01

Thanks again eddy you are the worst biz person ever two be a American. period you should have tryed running auto dept bye it self our something different the auto dept was a great asset if any one else has pics of the new berg shop please send .Shop the main store people before its two late

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