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Phone: +1 518-961-0112
Site: https://serragosswimmers.com/
Opening hours
  • Monday:8AM–7PM
  • Tuesday:8AM–7PM
  • Wednesday:8AM–7PM
  • Thursday:8AM–7PM
  • Friday:8AM–7PM
  • Saturday:8AM–7PM
  • Sunday:8AM–5PM
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Total reviews rating 4.8

29 Reviews for Serragos Swimmers 2023:

Review №1

2022-07-01

I have been a swim instructor at this company for over a year. This company provides children and adults to get one/one attention with a swim instructor like myself or other members of the team.Water safety, especially with individuals who have pools at home is the number one priority for our company. The rest will be assessed based on the individual needs of our clients.The process of becoming familiar with the sensation of the water for young children is very important, the more we can expose children at a younger age to become comfortable with the water the more success they will have with confidence in the long run.Another addition I would like to add about the benefit to one/one instruction, compared to general swim classes is that each lesson the instructor can reflect on what they can try to make the student successful and achieve milestones. Here, at Serragos Swimmers we communicate frequently and follow up on progress with Ashley and the clients.I write this because as someone who values the art of education and the value of teamwork, here at this company we hold those values very strong.

Review №2

2022-07-01

Riley is our swim instructor. She is great with kids and very comfortable and confident in the water with small children. This is my first experience using this service but will plan to continue to use going forward. We attended a local swim school and I much prefer the individualized attention. All of the same swim styles are covered and Riley actually cares what you want your child to work on.

Review №3

2022-03-06

Ashley is a fantastic swim instructor! I reached out for support with triathlon training and over the course of our 3 sessions she gave me great advice on creating workouts, race logistics, and how to improve my stroke. Would highly recommend Ashley for swimmers of all ages and skill levels!

Review №4

2022-02-02

The instructor taught me technique’s I was able to apply immediately in just a short amount of time. She also encouraged and motivated me throughout the entire session which increased my confidence in my very first lesson. My experience overall was excellent because of the 1 on 1.I highly recommend for anyone who is interested in becoming a good swimmer.!

Review №5

2021-10-09

I had my first swim lesson yesterday with Ashley as part of my interest in being able to swim longer for a triathlon. The whole experience of the first session was wonderful. She did a great job of figuring out what I was wanting to achieve, identifying my limitations with my swimming, and offering specific feedback to help me swim longer before being exhausted. Im excited to use the feedback to practice before meeting with her again for the next lesson. Ashley is kind and easy to interact, which made the learning easier for me.

Review №6

2022-03-16

Ashley is amazing with our 2 and 4yo. She is kind, patient, attentive, engaging and prioritizes their safety during lessons. She is also easily accessible to communicate with and responds quicky to questions or concerns.

Review №7

2021-09-06

Ashley provided swim lessons during the summer session of 2021 to my 5 year old son and 3 year old daughter. Having worked with several other swim instructors in the past for all three of my children, Ashley far surpassed my expectations. Her temperament and skill sets are two of the keys to her students’ success. I can’t say enough positive things about my experience working with her, and highly recommend choosing Ashley as your future swim instructor.

Review №8

2022-03-15

It has been a pleasure working with Ashley as she helps my 14 month with swim lessons. Instructing a 14 month is no easy task. I appreciate her patience, knowledge and skills. Thank you.

Review №9

2022-02-23

I would not recommend this business to any family with children. While the first two lessons started off well, the third was abruptly cancelled by the instructor after five minutes because my child (almost 4 years old) was acting up/having a temper tantrum. Rather than wait a few minutes to try and diffuse the situation, see if he would calm down, or even use the remaining time to discuss pool safety outside of the water, the lesson was cancelled for the remaining 25 minutes and no additional time was provided for future instruction - despite the fact the 30 minutes was fully pre paid.While I understand instructing may not be safe in such a situation, the remaining time we paid for, could have been used outside of the pool on swim safety, for example. Cancelling the lesson almost immediately after it started and not offering alternatives for the remaining time is not good customer service - especially when paid ahead of time.Moreover, none of this was ever explained to us prior to booking - i.e., that a lesson can be completely cancelled unilaterally based on the instructors opinion/judgment call on the behavior of a child. For any family considering this business, you should know if you are in a situation such as us where a child is acting up, the lesson may be cancelled with no further recourse. What was even more disturbing about this is that after discussing the situation the business offered zero solutions and did not entertain any proposals on how we could recoup all the lost time - which again - we paid for ahead of time. Since the business expects people to pay for an entire month in advance , I think it is important for potential customers to know that this could happen to them. Moving forward I would hope these business practices are revisited because as I noted this is not good customer service - especially for something that is not cheap.

Review №10

2021-10-11

I had my first swim lesson here last week and it was great. Ashley is a fantastic coach, very encouraging and insightful. Communication has been clear and concise. Looking forward to continuing.