Wheelchair-accessible entrance
Yes
Spectrum Store in New York
Categories
Location on the map
New York, New York County, New York, US
Accessibility
Phone: +1 888-406-7063
Site: https://www.spectrum.com/locatio...
Site: https://www.spectrum.com/locatio...
Opening hours
- Monday:10AM–8PM
- Tuesday:10AM–8PM
- Wednesday:10AM–8PM
- Thursday:10AM–8PM
- Friday:10AM–8PM
- Saturday:10AM–8PM
- Sunday:12–5PM
Spectrum Store in other cities:
Comments (199)
Okay FYI you can buy the phone from Spectrum but they dont offer any insurance on their phones so if the phone breaks you have to get a new one or buy from another company bring the phone to them unlocked and then you might be better off cuz youll have insurance on your phone why you think they offer such a cheap price for their service because they dont insure their phones where else can you go and pay $14 a month for phone bill when $19 for tax so its good and its bad
4/13/2022 this place is so very very slow I dont understand why they dont have one line for returns only that would help those who just want to return the equipment. And the machine that you can pay your bill on should never be broke🤦♀️
AWFUL CUSTOMER SERVICE! Completely untrained unprofessional staff! Added a new phone to my account when I didn’t ask for one. Waisted so much time, I don’t have any words. We had to come to the store at least 4 times and the issue is still not fixed. Bad job, spectrum 👎🏼👎🏼👎🏼 Real bad. Avoid at all cost!
It’s hot, the light goes on and off, I’m here to drop the internet equipment but needed to wait in a long lineReps taking forever talking to one customer like chatting , some of them quick though I believe working way better than others , the last rep on the right
Shout out to Julio and José (?), their professionalism and patience under pressure as four workers were missing this morning and they had to work doubly hard.
IF YOU ARE INTERESTED IN SIGNING UP FOR SPECTRUM PRODUCTS AND SALES AND PAYING YOUR BILLS,THIS IS THE PLACE FOR HARLEMITES AND VISITORS TO HARLEM AND NY CITY.SERVICE RELATIVELY PROMPT UNLESS THEY ARE SHORT OF STAFF. WITH THE IN-STORE KIOSK BILL PAYING IS A SNAP. THIS LOCATION IS ALWAYS CLEAN AND YOU WILL NOTICE HOW FRESH AND COOL THE AIR IS. STAFF IS ALWAYS PROFESSIONAL,COURTEOUS,POLITE AND YOUNG. ONE SIGNIFICANT PROBLEM. SPECTRUM (formerly TIME Warner) DOESNT HAVE MUCH COMPETION. VERIZON DOESNT HAVE MUCH COMPETION. THEREFORE......NETER [X]HARLEM//U.S.A.
It was a short wait n Grey and the manager Julio was very attentive and helpful.
Very unprofessional staff. Very long wait times. Poor customer service. Do not come to this place unless you have no other option.
Nice large store. Helpful team members but the line can be slow.
Im there about 10:30am,15 people there, I am number 8 on the board, 1125 Im called, a lot of employees coming from the back and going back to the back, 11:30 about 5 employees come out to start working in the front who appeared to have been there all along, frustrating place
Worst review. Average waiting time is 45minutes to 1 1/2 hour. While it has 7 employees just standing against the wall behind the counter, only two are actually working with a customer. Its Kiosk for paying the bill is always broken in the way of not accepting credit nor debit cards therefore only accepting cash..The place is dirty as evidence on rugs. The tables are not disinfected against Corona constantly.. why do they hire so much staff and none work. The manager is sarcastic and offers no knowledge. But yet they are all focused on their cell phones on company time.. Avoid this store and I switched over to Optimum.so go there to witness this constant pattern of negative behavior. Its nice to get paid by the hour and not work to earn that salary. Hidden fees are all over the bill. For a service that is constantly buffering more than it shows operational.
Went there for the very first time, and I enjoyed my experience. The person who assist me was very nice. To make your experience go smoothly, make sure you stop at the kiosk to put you place in line in case you have no rsvp or if you do. It will determine your spot on the screen (your name will appear in order of service) didnt have to wait long as the help was sufficient
This place is unbelievable not enough workers the wait is extremely long smh.. if I could give it 0 stars I would
Store was some what crowded. Had to stand online to check in. Took about 45 minutes to an hour before I was called to return my wifi router box (This was the only service I went to the location for at the time). Staff moved as quickly as they could with custom needs. My return of the equipment at the counter was quick and easy and I received a receipt as proof I made the return. Also, there wasnt any hand sanitizer in the 2 dispensers unfortunately. I would have liked to be able to clean my hands after exploring the floor devices will I waited to be seen. Over all, I didnt spend more then 2 hours in this location.
Very helpful, Both Rep Derrick and the Supervisor Chris 125th store Man N.Y. 🥰
Basic Spectrum store you going there handle your business go home
Waiting is a bit long.I dont like using the machine,but a worker always helps me to pay my bill.that is when you get out quick fast. Love my TV Experience. Have a great day.
Specialist Glenn provided excellent & exceptional service during my visit to the 125th Street branch. Thanks a million!
Be prepare for long lines even if you made reservation on-line.
Very bad people dont care u wait qn u can hear them saying so just all bad
Very unprofessional workers in this location all they do is gossip about the customers bunch of youngings
I was in the shop for a few and a customer was complaining on the lack of service. It wasnt crowded in the shop. My turn came the person attending me didnt resolved why I came to visit, but tried to offer options. I felt before leaving that they were just trying to make a sale. I was not there to do that.
It look like but the service is very slow. three people at the counter and i was the only person in there it took them 20 mins to call me
The workers there were very helpful and had a great attitude. I was treated with kindness would tell everyone to go to that place.
They were very nice and they help me with I need
Bring a book... if in-efficient was a store.. 3 people helping 1 person. While 15 people wait 23 minutes. Before 2 other people come out to help... slow and poorly managed.. if everyone is upgrading their mode.s and cable boxes. You would think the manager would schedule more associates???? You think?
Outrageously long wait times. I was #22 on the list. Waited 45 minutes and had to leave. Came back #12 on the list waited 45 more minutes and left. Came back a third time same day #11 on the list. Been here 45 minutes still no service. They only have 2 people working at one time. Very disrestful of the community theyre serving.
FROM THE CEILING TO THE DOOR FROM THE WORKERS TO THE DOOR THIS STORE IS AMAZING THE WORKERS ARE ALL ABOUT YOU AND TAKEING CARE OF ANY CONCERNS YOU MAY HAVE.
I went to the bway one and help was minimal and not extra. Vague redirect is not help. Fixing issue right there is.The only minimal I like is minimal ⚡ electro, pain & drama lol...I AM ANTA.Then i went to the 125th st one and the guy Steven was above and beyond when I was redirected to him. For the first time I made my complaint and finally someone wrote it down in their system to record what I have asked about for months. Thank u Steven. Basically I was paying for.bundles and only receiving one for the past 9months and need it to stop or fix and credited. Someu. Dont and cant just throw my money in the window for something im not getting. My tv Im paying for was never installed by ruby who called to install my.internet. it never work. Tyler W. who was in support chat didnt help either when I tried that. He said right things and probably did his job but got me nowhere! Lol . Frustrating!Then was two time at Broadway store on 147st nothing. I experience great customer service etiquette but no actual help and no customer help.Some people understand why they there to help and not just find ways to have you go away and make it issue with the company that hired them to help go away. Others take it seriously and want to help you fix the issue and will help you fix the issue.u.encounter due to malfunction.or.proper function. I only want to encounter the.second. have no time for who wast my valuable time I take go to a company to get something fixed and not get it done cause someone is not helping enough.Other wise cool company experience with internet
Short wait, as I went in to return my cable box because I dont watch tv. The manager and another gentleman lowered my bill by an additional $22.00 for a year. Some special for long time customers.It was a HaPpY day!
Shout out!! to Mr Glenn customer service helped me transfer from my previous service to Spectrum. He got me better rates etc.Glenn friendly, knowledgeable,courteous and just down right pleasant.. Go Spectrum
Long waiting time. Can use a few more staff members.
Today I received outstanding and professional service from your Associate Glenn at the125th Harlem location. What stood out to me was when I arrived there was a long line of customers and I observed how Associate Glenn treated each customer with curiosity and professionalism. Glenn deserve all the accolades because it was hectic but he worked very well under pressure.Thank You,Tina Claudino
Not enough staff to service customers.
The worst customer service I have ever had! I wouldnt have Spectrum Sevices if they gave them to me for free.
My issues were all resolved on time ,great and very friendly staff . Overall great service.
Got my new phone and plan thanks to Glen still using service
When I entered to this wonderful clean store I was pleasantly surprised. By the wonderful doorman who greeted me with a smile and directed me to my location. The customer service was very helpful and efficient. Thank you Spectrum.
Their service is so bad that Im giving up their mobile and home internet services!Spectrum reps favorite words are we dont do that here sir or we dont have that in stock or we dont provide that service at spectrum sir or Even tho you have spectrum mobile and phone broke, you cannot purchase a replacement phone with us because you do not have it internet package!Then when I get spectrum home Internet service so I can purchase the phone that I desire, they NEVER have the phone in stock.. so Im stuck with this cheap phone that doesnt do nearly half the things I want it to do like the phone Ive previously broken!Plus they cant call other stores to see who and what phones they have in stock, so I the consumer, have to literally go store to store to see if they have the phone that I want.. in which to NO SURPRISE, they do not have!Go anyway else BUT Spectrum! Thank me later!
Long wait 😬😬 make an appointment to be seen quickly. There are 8 stations but only two staff members. Two male staff members keep walking around but arent serving any customers. They should have more staff working in the front to take case of the growing crowd of people in this store.
Had to wait about an hour just to get service verified/bill paid couple times Ive went (very annoying). Customer service representatives are knowledgeable and friendly enough but seem to be under a lot of pressure due to lack of manpower (the security officer in this location was acting like a customer service floor representative in regards to the phones this location was offering; only two customer service representatives were behind the service desk with about twenty people checked in waiting for service). The Broadway and 96 street location moves a little quicker but not by that much.
It was ok. May need more security. There was a drug addict there pretending to charge his phone. He was falling asleep and kept taking off his mask... Then he got into a fight with the staff. Very Annoying...
The wait time is outrageous, staff are rude they stay around gossiping this place needs better service
I went in there to pick up a new modem for my internet connection yesterday. It was my second time going to this particular office which is much closer to home. There were a few employees and I noticed that they moved very quickly. The employees were very professional and helpful. So far my experience has been great. Im considering getting a mobile phone with them as well. They have great prices and they also have payment plans.
I love using their payment machine it was quick and easy and they also take cash payments which was very convenient for me
Glenn at the 125th St. store in Manhattan was amazing. He was pleasant and made sure I understood everything.
Be prepared to wait if you dropping off equipment. They have multiple associates walking around not doing anything. But apparently they can only help if you are purchasing something.
The salespeople were very nice and helpful although I will be looking for a new mobile deal. 😌
Great customer service. That is rare. The lady also made me a cell phone offer that I will be returning for tomorrow.
Nice Customer Service. Short wait time.
The woman who took care was very rude and was rolling her eyes and speaking to me in a less than welcoming tone. Very unprofessional. And all I was doing was returning equipment.
PRETTY GOODBUT WHEN YOU CALL IS A PROBLEM TELLING YOU PRESS THIS AND THAT.AND THEN HANG THE PHONE THEY SHOULD MAKE IT MORE BETTER I WAS IN THE OFFICE AND I HAVE TO TELL YOU TO THE LADY THAT WORK THERE THAT I WAS CALLING AND I DIDNT GET THE RIGHT ANSWER THEM SHE DID IT FOR ME.DOES ANSWERING MACHINE THEY SUCKS.
Not friendly, Staff Not helpful, they didnt have time to find another store to help me just thanks and good bye.
The wait was over an hour to return equipment, but I left and came back, so not to bad. Agent was good at explaining why I should stay, but I already had Verizon Fios come and install earlier today. Their service is just better although they are more expensive.
It was okay went to pay a bill right quickly
Fast service and the customer service representative that was directing people to the kiosk was very knowledgeable and her nails was Fierce that matched her Spectrum uniform shirt.
I was in this place for 15 minutes waiting to be taken care of which if there were actually people working and being kind i wouldnt have cared. But that wasnt the case.. There was one gentleman slender and tall either hispanic or middle eastern who was actually working and a female employee who was a curvier african american doing absolutely nothing. She then proceeded to lift her head up and ask the mass of about 8 of us waiting what are yall waiting around for what you need? did you sign? And rolls her eyes, opens the door to the back where there are atleast 3 other visible employees and says somebody come deal with this Im Busy . Myself and the other customers in there had to not just find the machine to sign in on our own, i had to help one of them figure out how to work the machine to be placed on the list. The same female employee turns to another shorter lighter skin heavy set female employee either middle eastern or hispanic and says to her these people are all just hanging out like what do yall want?. It took all of my strength to not curse her out and let her know how nasty she was. If my husband wasnt there she wouldve heard me. I took myself my husband and walked out. Apparently she assumed I was just in there soaking up the artificial lighting for my health breathing in the fresh smell of carpet because I wanted to not because I needed them for something. That lady and her nasty attitude and her little mouth needs to be fired. I emailed corporate as well and let them know that I walked in there at 3pm and left 3:20ish in case theyd like to lie to save their lazy butts. The fact that these are the kind of people that work in customer service is ridiculous to me. Theres obviously nothing done by anyone in corporate or management to filter these kind of employees. We have spectrum at home my husband has spectrum mobile and I went in to get the Iphone 11 for christmas and decided Im fine with my cell company and my current phone. Why would I switch companies if this is how they are treating their customers in store? Were even considering changing to verizon or another streaming service maybe because were the kind of people where once you put a bad taste in our mouth its over and were already over paying for cable anyway. Spectrum is going to continue losing customers like this and yet they dont seem to care.
I have no problem at all good peoples to deal with love you guys
Service quality depends on who you speak with. There is an urgent need for training to standardize service delivery.
Love the place but you have to watch the Monitor that show your name because it will re move fast. I ask a receptionist for help he told me to speak to manager
It was a disastrous experience. There were 15 people in line, and only 2 workers taking care of customers. The rest were wanderingand looking at the customers. Not a place to go to handle their business. I had to opt the the self service machine eventhough i had to correct the misspelled name on the account. Crazy!!!!
Just had a unpleasant experience at 125 Street location. Staff is unprofessional (including the Manager) Had customers waiting for a long time, meanwhile only had one customer service representative at the counter and other Spectrum employees just wasnt accommodating. The Spectrum employees was too busy talking to each other instead of taking care customers that wanted to pay a bill but wanted to forcing you to use the machine (but they have to understand that everyone itsn computer literate or would like change back)Im never going to the 125 Street location again...
Just had a terrible experience over the phone with a Thug named Robin that works at that 125th st. location. Told the guy I was a cable CUSTOMER for over 20 years and he said so what this is the mobile division if you dont like what I have to tell you cancel everything! Very disappointed in a company Ive been giving my hard earned money for over 20 years Thugged out Robin
The service was quick and very professional. The rep was very knowledgeable and answered all our questions. The rep (Mr. Kali) made the service visit professional and pleasant.
Not customers friendly, need to help the seniors when they want to used the machine to pay their Bills.
They help you out no problem. Giving you all your answers and questions you need filled. Nice place just sign your name in and when they call your name ready to go.
Need to fix the kiso machine wait time is very long no ow no machine not working
Very clean and organized place, I was professionally greeted and treated. Very much recommended.
Its very clean, welcoming, and aware of customer service. I wasnt a customer but I went inside to charge my phone and warm up.
This guys closed the door in my face I was there 5 minutes before 8 o’clock cause the store hours are till 8:00 so they just kick me out no professional 😡
Young SILLY salesperson who really rubbed me the wrong way. Made me go home call SPECTRUM AND I CLOSED MY ACCOUNT
They took good care of me
The people dont know what they are doing. Some stand around while we are waiting to be seen. I wont go there anymore. I rather go to 96th st
I have everything from spectrum like cable, wifi,mobile,and phone service Im happy with spectrum
First time signing up for service. Quick and easy and was already online the next day.
I use the site for the ease of paying monthly bill. Clerks helpful & knowledgeable when needed. I prefer the kiosk for fast pay & go.
Spectrum was very quick,comfortable seats to sit on while you and the people who work there are very friendly.
It was a Monday. A wait 30min or less to exchange equipment. Covid just have patience!!
The wait wasnt to long to get my business taken care of.
Spectrum was surprisingly good. Sign in waited a few minutes and was taken cared of. Even got a spectrum bag. Distancing and masks required.
Quick process employees act like they care
Aweful customer service! Wait forever and no one has answers. They dont disclose information needed. Dont get the service you are paying for. Dont waist your time!
It was a long wait, but the staff was friendly and helpful
Its a good place... they pet friendly I have an account with them very professional
Needed to exchange my modem and router. Didnt have to wait on hold as Spectrum called me back and then went to the store for the exchange and was in and out in 10 mins
I was in and out and the customer service representative was funny and polite
Customer service needs work
The Assistant Manager Ms.Jenkins,deathly show what professionalism is what Spectrum promotes.. thank you so much for making my experience with Spectrum and great and a long lasting one
They have no order , thier employees are rude and the store is dirty
Service is good 👍🏼👍🏼
Too slow. It took 45 minutes to service 4 customers.
Not enough phone colors and they dont order color restock so good luck with a Rose Gold iPhone 11 Pro Max.
Waiting time is minimal. You are called by your entry
Service Could Better, No Customer Information Upon Entering The Store.
Wait time too is too long
This is the worst espectrum Office ive ever visit, Wait for to long and the employe$ 🙄 forgeret, no manegment at all with customers 👎
Place was crowded and they didnt have enough workers.
Service was very good and all of the security guards were very nice to all of the people
Too damn crowded 12 ppl and 2 persons working.
Need better customer service skills wait is to long
I went to take of a issue for my mom who lives in a different state from me. I was informed that since the issue was in another state they couldnt handle it.
Sales person dont tell u anything I prefer do my business wit them over the phone
Crowded but it moved quickly. Payment machine was working today.
Went to pay a bill at the machine it doesnt take cash anymore
Well i went in to pay a bill and the customer service is always warm and welcome
Fast service.Very clean store and spacious.Is a mobile store but cable equipment returns are accepted.
I dont dislike this place its the prices that spectrum charge. The price of my bill is different every month. They cheating me out my money
Pleasant apostrophe but time to see an agent was a little long they were pleasant and friendly.
The people behind the counter are rude and they arent knowledgeable of the converter boxes they have in stock, they gave me the wrong box twice and was rude about it as if it was my fault.
Took too long, everyone has an attitude
Its okay, nothing to write home about. Your pay your bills there.
Too long await not enough customer service reps
Took hours in this place ....just to change a wifi box8
Its good to have one close instead of going all the way to 96th Street in walking distance of my house.
Very professional service. Pi led up my products and it was easy
I come here to pay my cable n the girl that works there take very good care of me
They dont help you so much
The wait was long however service was great.
Always crowded
I was at the 23rd street location and had to leave due to their slow service. This location was fast.
Really hate using the kiosk. Prefer the human interaction
Great assistance and the waiting time to see a representative is short.
Gets crowded at times. Occasional long waits.
Use machine to pay my bill but was long line for teller services
Fast and easy was my payment for internet..
Most of them working there are very polite!!
Place is clean, worker help you with respect
Short staffed, long waits
It been a 1 month the spectrum didn’t give my refund back.
No air conditioning. Very slow, some staff was just standing around, need more staff
Spectrum is all right just got to be careful when they always keep trying to go up on the price
Jasmine was AMAZING, I was in and out. Good customer service
Terrible service I will never return to this store
Staff was very slow and unattractive.
Very few attendants! Long line. Very inefficient. Couldve had more employees at the desk.
Very clean good and fast
In and out of this place quick & great customer service
Really lousy 125th office! Why downtown its 9 clerks? & uptown 2? Smdh..really!?
No problems well attended.
Paying bills wasnt crowded
Just ratchet thats all ima say smh
Very unprofessional
Disappointed again in the service options.
Very knowledgeable crew.
Staff theyre ok
Very helpful Customer Service
Quick and effective, better than over the phone
I went there to pick up a new remote only.
Long wait not enuff sales people on the floor
The manager very rude and with attitude also very slow
Very long waiting hours on phone or centre.
Friendly staff and fast service.
In and out!!! Loved the customer service.
Good experience with Glenn
Great store, come to see it.
The Service Was Good.
Quick and customer friendly service
Good service
The workers are always helpful
Fast and good service
Great Store
Great staff and fast
Very convenient for paying bills.
Great service
Horrible customer service
Attendants are very rude with customers
NO help at all
I paid my bill there
Friendly helpful staff.
Good customer service
Its always good
Worst spectrum store I ever go is 125st
Good customer service
Typical Spectrum customer service store and center.
It was very helpful
Professional and helpful staff
Had to exchange equipment
Clean and efficient.
Fast easy, in and out.
Was Good 👍
Very good to have Spectrum
U pay bills there 😒
Not great.😶
Very professional
Great deal
Very efficient
I love
Im in and out.
Excellent service
Total reviews rating 3.7
199 Reviews for Spectrum Store 2023:
Review №1
2021-08-10So very disappointed in this place. It looks clean and well-kept, but the wait time is absolutely outrageous. All I needed to do is drop off a piece of equipment and I have no idea when Im going to be brought back. And staff I dealt with at first was very unfriendly.Three people just left rather than wait longer.30 minutes later I finally get to step up and turn in my equipment.The final representative I dealt with was pleasant.As an existing Spectrum customer, I had hoped for better.
Review №2
2022-08-10This is the Harlem,NYC location. The wait time had been reasonable. My needs were addressed quickly and the lot had the AC high, giving relief from the oppressive heat. The staff had been quite nice given that I had been nursing my 2m old daughter shortly after arrival.Overall for Spectrum users this location is reasonable to get services for your services.
Review №3
2022-06-27Came in to the store to replace the cable box. Tbh I am used to coming in to crowded places but this store was different. Its clean and comfortable. Mr. Randy called us just a few minutes after checking in. Well knowledgeable and bilingual, a plus for those who needs it, and friendly. Even was kind to let my wife and I know of additional ways to saving on our bill.Overall, a pleasant experience.
Review №4
2022-08-18Be ready to wait a while at 125th spectrum facility theres no organization at all, either their kiosk is broken or doesnt take cash. If you stand there long enough you will see at any part of the given day them hudled together especially the men laughing and having conversations especially the short one in all black im going to guess he is the supervisor or manager. They also have no control over the customers they are constantly skipping people and also the staff is doing the same as well through their system even though people have numbers on the line, the staff also seems to have trouble doing their job can we say training. Once again the wait to just pay your bill could take up to 30- 40 minutes to pay. I suggest if you have to pay a bill to spectrum and your a senior citizen or someone who doesnt have debit card be prepared to wait. Suggestion is to to head to the spectrum on 96th street. The worst customer service ever.
Review №5
2022-08-04I love this store its very convenient iam happy they put this one on the upper west side of Manhattan I had to go to the one on 86 street now I just have to walk 5 minutes
Review №6
2022-06-18The wait was to long and they dont follow the customer signin system. Took a person ahead of me because a young lady approached him to allow her to jump ahead of other customers.
Review №7
2022-02-25The wait was a little long, but moved quickly. The clerk that I had was friendly and informative. I didnt get his name he was very good with his peoples skill.
Review №8
2022-08-22Need more workers, the wait is too long with 5 guess in the store.need more workers selling phones so people paying Bills dont have to wait so long
Review №9
2022-03-30Amazing customer service. Walked in and was instantly greeted with a smile and someone wanting to help me, genuinely. Her name is Greilyn. Thank you, Greilyn for your exemplary customer service tonight. 61st and Broadway location is terrible!! 125 location was a lot more helpful!!
Review №10
2022-06-05Watched as Associates clients. They were very attentive, customers were pleased 😀. However, why werent they not wearing masks. NYC/State is the epicenter CoVid-19 and its variants.