The Food Emporium in Albertson
Site: http://www.keyfood.com/
- Monday:7AM–9PM
- Tuesday:7AM–9PM
- Wednesday:7AM–9PM
- Thursday:7AM–9PM
- Friday:7AM–9PM
- Saturday:7AM–9PM
- Sunday:7AM–9PM
The Food Emporium in other cities:
Poor customer service. While I waited on line for the customer ahead of me to pay, I realized I’d forgotten to grab one item. I had already placed my 5 purchasing items on the belt when I asked the cashier if it was okay for me to leave the line and bring the one item without loosing my place in line. She said it was fine for me to go. I noticed there was no other customer behind me waiting but I still hurried to the aisle. I didn’t find the item I needed, so I decided to forget it and returned Immediately to the register to pay. When I returned I noticed the cashier was ringing another customer with a larger order than mine. The cashier, a young girl, looked at me and said that she had to remove my items to the side and help the next customer on line, as this was the store policy. I asked her why she didn’t said that before I took the decision to leave. I would’ve decided to stay and not lose my place on the line. She pointed at the store office and said that if I had a complain to go to the office and speak to the manager. I told her that yes, I would do that. At that moment a woman approaches the register and asked what happened. She told me she was the manager. I began to explain to her what happened and she interrupted me by asking if those were my items, she asked me to step to the next register that she would ring my items without letting me finish explain. I asked her to let me finish explaining. She said she had heard me and asked whether I wanted her to ring me or not. I said yes, I wanted her to ring my items but I also wanted her to listen to my complain and allow me to put my point across. She mocked me with gestures of putting her arms down and crossing her hands and said okay go ahead, I’m listening. I realized then that she was making fun of the situation and only trying to make me look like an irate and unreasonable customer. I decided to stop the argument and proceeded to pay. When she finished ringing my order, I asked her for her name and the cashier’s name. She would not give me their names and instead pointed at a gentleman near her and told me that was the store manager to go ahead and complain to him. I had to explained the situation again to the other manager and my frustration with both employees. He apologized and explain to me that the cashier was a new employee. I said that I could understand and sympathize with her lack of experience with customers but there was no excuse for the actions of the other employee who had approached me as a store manager only show such lack of empathy and professionalism. I will stop shopping at this store!
Always friendly, helpful and cleanWell laid out.
I shopped at food emporium today because shoprite parking lot in New Hyde Park was an obstacle course. Plenty of parking at Food emporium. Customer service was really nice. Some isles are too narrow and it is a problem when people walk the wrong way. Overall the stores setup was good. Disappointing that the prices were high on most things. However I will be back.
Great supermarket with lots of stock and variety. It is quite small so it does get very crowded on peak times so I tend to like to go on off times like weekdays to avoid the crowds especially during the pandemic but overall a nice place to shop.
Good place for quick pick ups. The sales arent as great as other stores a little further away, but Im not talking dollars here, more like a few cents. The selection is good and the staff friendly and helpful.
I hate this place!!! I’ve come here only a few times bc I try to avoid this place as much as I can although it’s the closest market. I have never EVER encountered a cashier that was even remotely friendly. One time, older male cashier threw, yes THREW, the receipt at me. I was so happy today that this was the only place that had Starbucks coffee, but the cashier yelled at me bc my card did not go through. You’re in the hospitality business. Your job is hard, I get it, but it really doesn’t hurt to give a little smile and be nice to the customers that you encounter. The manager of the store should be fired for hiring such people to be the face of their store. It’s really a shame. I am in the same line of work and although the customers make the job harder, it brings in the paycheck. I cannot stress how much I hate shopping here
Somewhat better then my first visit. For example, the fish counter looked much more inviting. but still there is something about the staff that needs fixing. There is a prevalent negative vibe. Most ppl I encountered were dour at best. It makes a difference. Are you excited about your product are you willing to explain your cheese or fish or produce? At the checkout ... what can I say? Just a dark attitude to the shopper before me and then to me. Obviously checkout is the most important place. You get to touch each and every customer. You send me on my way feeling taken care of and valued or not. How about asking if I found everything I came in for? Or heaven forbid look up and say hello. Very dark encounter both times Ive shopped here. Well stocked store. The store looked much better cared for then my first visit. But still a long way to go in improving the shoppers experience.
Arent Deli employees required to wear gloves when cutting meats, etc.? Was there yesterday and the nice, older staff member behind the deli counter was wearing only one glove - whats that supposed to do? Why only one glove when you have two hands! Truly a health code violation. I should have left everything in the store - Yuck!
Great meats and all poultry. Very nice staff. Also helpful.Just watch out for the labels on all the meats and poultry. Ive brought home drumsticks and they were priced as pork ribs. About a three dollar difference in pounds. But thats it. Courtesy desk lady could be less rude.
Super convenient because it’s around the area, but their items are priced higher than other superfood stores.
Much better now that it has been renovated and updated. Now had a decent selection of the higher quality brands I look for and more options for the food sensitive folks out there. The new sushi bar was also a welcomed surprise; great for grabbing a quick lunch.
Not my regular shopping location. In my opinion a bit high priced though it is typically well maintained and stocked. In a bind Ill stop by for a quick purchase. Alot of parking spots is a plus.
If I could leave less than 1 star, I probably would but it would be unfair to Gregory the cashier along with a few other essential workers at this supermarket who are nice and professional.Ive been here less than a handful of times and get overcharged on their already overpriced items. The middle-aged woman with the bleached-blonde hair at customer service is rude and surly beyond belief. The last time I had to deal with her, I literally looked around me to see if I was being filmed for a show like Punkd or Candid Camera.The woman at the deli counter, whos also middle-aged and bleached-blonde (Are they sisters?), is rude, puts the wrong prices on the labels, and cuts and wraps my cheese in a ridiculous way (practically wrapping each poorly-cut slice until its more wrapping than cheese.There is NO way Im ever going back to this place!
Very nice supermarket. Clean and the staff is very nice and helpful. Doesnt get the 5th star only because you can find better prices elsewhere but if youre local and need a quick stop, its worth it.
Organic butter almost ten bucks - wow.I’ll only go back again if everything else is closed.
The best of the best.Manager and alll workers are friendly and theyre willing to help costumer.I love this place.
Prices are bit on the high endBakery staff are very courteous and friendly.They go above and beyond to help .5 stars for the bakery department
I didnt really care for their selection. Staff seemed none existent but could be because it was a weekend and night time. Good for a quick pick up if you forgot something providing they have it in store. Not good for browsing for ideas on what to cook
I purchased 4 boxes of chicken stock - 2 were Brads Organic and 2 were Progressio.The Brads were 3 weeks outdated and Progresso were 2 years. I only go there when necessary. This is not the first time I’ve found outdated food. I will NEVER. Go there again. Absolutely awful.Would actually like to give zero stars - but this site won’t let you
I used to like their freshly served hot soups from Hale and Heathy, but since Covid thats gone. When will it come back?
Very clean and well lit. Prices very high on many items. Nice salad bar. Recycle machines full so could not use..disappointed. good parking.
Very expensive. Store is very clean and neat and well lit and aisles marked. Very fresh items. Only few sales per week. Good parking.
This location has had many supermarkets come n go. The latest supermarket is Food Emporium. The place inside seems to be cold and my overall food shopping experience was not that great, not enjoyable. Plus their prices are very compared to other nearby supermarkets such as Best, Shoprite, etc.
Yogurt and salad dressing is always expired on the shelves. I forget to check at the store and get home with expired items. Fruits and vegetables often rotten as well. Poorly managed with high prices.
The people at the meat counter are amazing. Cashiers seem over it each time I come in. The store is definitely nice and clean.
Jodi is so rude!! Never again!!
Over priced on most items. Be careful with expiration dates. Unfriendly staff. Walking distance from my home so I often shop there for a few items.
Over price and the customer service is bad, the new cashier (women) catches an attitude specially when a customer interrupt her from watching TV on her phone
A nice place to shop . But some of the management of the store are not very nice people. Have very bad dispositions
Very nice and clean, however, prices on almost everything are higher than any other supermarket on the island.
Good supermarket overall ...they have some ethnic options...be prepared...to shop on sale .. pricey
Very clean and nice store
Great place to shop employees are very friendly.No lines found everything I needed. Will make this my go to store to shop.
Very clean and classy place after the takeover and refurbishment. Pricy though, but the meats are especially high quality..
Nicely remodeled. Milton at the fish counter is a super nice guy and really helpful. He deserves a raise!!
Nice, clean, and friendly. It’s a nice, local neighborhood food store.
Not a family friendly manager Benny always cursing at employees very nasty attitude Surprise his still the manager at this location. will no longer shop here
The blonde lady in the office that does western union is nasty nasty nasty....bad attitude...acts like she is doing you a favor when doing her job ...I challenge someone to call me back...if you didnt get laid...take it out on someone else.
Great place to buy gas
Just ok, very pricey on everything, only go here when i truly run out of something and too lazy to go anywhere furthur
Great grocery store.Sgelves are full.
Is very hard because if you are doing deliverys there is no interest .
Only for emergency not great to do a full grocery shop overly priced
Great food
Miss Walbaums but, the cashiers are polite and helpful
Ok but overpriced compared to ShopRite and Stop and Shop
Good selection of meats, deli, and bakery. Prices can be high
Not bad for your local every day shopping.
Nice Clean Store Good Service Convenient
The store still looks like Waldbaum (old) but is on the renovation. Still needs a lot of work
A medium sized supermarket with a good selection of food and other household items.
Its like one stop shopping with the renovations over
The store is beautiful and the staff is very helpful.
Every single item in this store its overpriced!!
Great selection spotless and reasonably priced.
Their remodel is an extraordinary improvement. We needed this in Albertson.
Fish market people staff have to be changed
Customer service was not good.
They are in the middle of a grand open8ng soon . so you really can not judge yet
Kosher butcher. Prepared foods are very good
Very clean fast check out
Clean, well stocked but over priced
Very friendly staff and clean store
Not a bad little supermarket.
They have everything!
Very pricey, limited food options.
Not stocked very well.
No lines - i find all my groceries
Nice market place.
Very over priced supermarket.
The store is getting a make over at the moment.
Better than most markets
Prices are not always accurate.
Very nice selections
Overpriced but convenient locally.
Good location, clean.
Very. Nice
Bit crowded the day before Xmas 🎄
Good selection of food
Nice ambiance, selection
I hate this store
Nice for the daily purchase
All new store.
Ok place... would go again
Good neighborhood supermarket
Best sushi wow🍣🍣🍣🍙🍙🍙
My preferred food shopping place
The store renovations make the store
Over priced!
Sushi good...
Clean and nice.
Overpriced, dismal appearance
Its overpriced!
Good price
Awesome
Good
Nice store
Very pricey
Nice supermarket
Basic
Good
Expensive
Very helpful
Horrible people
Helpful stafg
Convenient
Very good prices the Quality of vegetables or meat is Fresh I like it, I can find everything I want to include The fruits thanks emporium
Good treatment of people
You find everything
Taxis
Excelente
Total reviews rating 3.8
121 Reviews for The Food Emporium 2023:
Review №1
2022-04-09This store has really changed. The cashiers they have hired over the last few months make the DMV look like the friendliest place on earth. The new cashiers are rude, unhelpful and could care less that you are a customer, especially the two new male cashiers.If this continues I am seriously looking to shop at another store even though it is less convenient.
Review №2
2022-05-16Easily the most expensive grocery store Ive ever shopped in. Their prices are absolutely ridiculous. Great, convenient location though, but I do my full food shopping elsewhere to avoid their excessive prices.
Review №3
2022-01-09Came to the store at 7 am on 1/1/22. The store was NOT open! They lost 2 customers. When I left at 7:08 am they were still not open yet. I was told the holiday hours start at 8 am. Could you add the dates and times for those hours here please.
Review №4
2022-05-02Too expensive for a grocery store. Very convenient placing though. Great for quick grocery shopping.
Review №5
2022-05-29Their Deli needs an electronic ordering system so that you can shop wile you wait for your deli orders
Review №6
2021-11-14I like this place, theres a ton of variety and lots of great items, but its seriously overpriced. Hence I choose to go to Trader Joes instead. If it was just a bit less expensive, this would be my regular food shopping spot
Review №7
2021-05-15Social distancing is not a problem and there never seems to be a long line at the checkout, which I really appreciate. They provide sanitizer for hands and carts. They also have good bakery, deli, and seafood departments. The produce is beautiful and the meat department is excellent. This supermarket is always spotless.
Review №8
2021-05-31Very overpriced. Every time Ive gone I encounter one employee ruder than the last.Theyve obviously arranged to have fake 5 star reviews posted; as you can see there are plenty that dont even have a description.
Review №9
2020-08-21Nice location and great parking! Although All the items are very expensive. Customer service is not great. Not friendly staff. One of the managers (older gentleman with glasses) is very understanding and professional. I can’t say the same about the other guy who always looks too busy to answer any questions. Many of the cashiers look so disinterested in their job. One cashier ordered me to bag the items and told me she doesn’t touch chicken so I had to bag the meat. Have you ever heard of something like this?!!!!!!!Few of the deli workers are friendly but one woman in particular doesn’t even look up even when customers stand in front of them for 5 minutes! True story.
Review №10
2021-06-24Though this store has been here a very long time, this was my first visit. I only needed a few items, but what I did need I found easily, the store is immaculate, the prices (that are not standard across all stores) are very good, the staff friendly & accommodating.