Kerbside pickup
Yes
The Vicious Cycle in West Islip
Categories
Location on the map
West Islip, Suffolk County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Health and safety
Staff required to disinfect surfaces between visits
Yes
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Activities
Bicycle hire
Yes
Planning
Quick visit
Yes
Payments
Debit cards
Yes
Credit cards
Yes
Phone: +1 631-669-3174
Site: http://viciouscycleny.com/
Site: http://viciouscycleny.com/
Opening hours
- Monday:11AM–6PM
- Tuesday:11AM–6PM
- Wednesday:11AM–6PM
- Thursday:11AM–6PM
- Friday:11AM–6PM
- Saturday:11AM–6PM
- Sunday:11AM–6PM
The Vicious Cycle in other cities:
Comments (84)
What a fantastic shop! My 22 year old daughter got the biking bug 2 years ago, and I promised Id buy her a road bike for her college graduation. She graduated 2 months ago, but due to the pandemic, road bikes are very hard to find. Basically you have to luck into one by going to bike stores and hoping they have one to sell in the size you want. Ordering a new one could take as long as 18 months due to demand exceeding supply due to the factories being shut during the pandemic. Road biking can be intimidating when you start riding, and not only did Vicious Cycle have one in my daughters size, but the service, guidance and knowledge they provided to her, a novice, was impeccable, which immediately put her at ease and made her extremely comfortable. It was a rainy day so she couldnt test ride it outdoors, so they went out of their way to move bikes out of the way so she pedal a bit in the store, they explained basic bike care, gave her a valuable web site to check out at home which gives advice on everything you need to know about road bikes, put together an accessory bag for her, put a bottle cage on for her on the spot, and told her to stay in touch and bring the bike back after riding for a week or so for gear adjustments. With personal service like this, they have made her a customer for life, and we will be bringing the bike there for any service the bike needs in the future, as well as recommending the shop to others.
I went in there with little to no knowledge about bikes (& I let them know right off the bat lol). I left knowing so much more about proper bike maintenance and finding the right fit bike for me. Thank you guys so much for being extremely patient and answering all the questions I had! Your help was much appreciated & can’t wait to go back. Great customer service :)
Very friendly And timely and professional and informative brought in a Cannondale from the garbage fixed it put a new back end gears detailed the whole bike came out looking braind smacking new. Also talk about buying a new bike very informative confident in going to buy. Thank you I am going to recommend people Sallys bicycle used to own it they sold it to these guys third generation silver to a good shop owner here you get what you pay for and then some
Outstanding shop with outstanding knowledge. Love these guys. Wont be buying a bike from anyone else on Long Island!
Very nice people, very fair prices and good work.
Outstanding Bikeshop with an amazing and knowledgeable staff. The customer service was top notch and there was a great selection of bikes! You can tell the shop really cares about quality of the work they do. I have never been disappointed after any of the repairs I’ve had done by this great shop! Highly recommend The Vicious Cycle to anyone looking for a awesome shop!
I didn’t bother commenting on my experience at this shop because I have more important things to tend to, but since the “owner” replied to a one star rating I gave for a poor customer service, I’ll entertain it.I visited this shop to have them install a derailleur to a bike. I was given a receipt with a date when it would be ready. The “turn around” was 10 days I believe. The day of, which was a Thursday I called the shop and spoke w a rep who said it wasn’t ready yet and that it would be ready tomorrow. I said fine and was glad I called instead of driving over to be told it wasn’t ready. The next day 15 minutes before closing time at this shop I show up with my receipt and am told by the rep that it still wasn’t ready and to come back in an hour.There was no apology for the inconvenience that I drove out to the shop. In addition, the way the guy talked was as if I had caused an inconvenience. Now the comment from the owner was that it was during a “busy” season. So that excuses your turn around? Anyway, I end up telling the rep that I’ll just come back tomorrow because I didn’t want to drive back and come back. The rep then insists that he’ll have it ready in an hour. I told no I’ll come back tomorrow and he then says or “you can do whatever”. I responded that I couldn’t do whatever because I had to wait now. So as I’m walking away I hear the guy whispering to another employee. Not sure what the whispering was about, but unprofessional to do considering that you have an dissatisfied customer walking out. So I the decided to just ask for my bike back in a respectful way. The guy then proceeds to ask why I was taking it back and plainly said because it wasn’t ready as the receipt suggested. Then the other employee interjected that the pick up date was just an ETA.Definitely not visiting this spot.
Great shop, always great service. Shop local stay away from Box stores.
Mike and his staff after awesome! This bike shop truly cares for the all the different riders out there. Super knowledgeable and honest team. Fair prices. Go support your local shops!
This is a great bike shop.Mike, Matt and Anthony are honest and they know their stuff.I broke my bike derailleur and bought it into Mike he knew I wanted to ride my bike over the weekend so he actually put one of his derailleur’s on my bike so I could ride while I was waiting for my piece to come in. They have all worked on my bike and do great work. They take the time, they are good at what they do and I trust them with my bike.
Mike did a custom project for me and saved me big $$$. Thank you so much!!
Poor customer service. I went to bring my bicycle there for repair. Employees were inside. They have a post on the door asking you to call to make an appointment, which I did, then and there. They hid in the back, ignored the phone, as well as the four other patrons who showed up. Go to Babylon Bike Shop. They were ready to help. Pat there was very friendly and honest.
Best Bike Shop in the state of NY hands down !I bought my first BMX while in vacation in NYC. Mike the owner and his team have a great sense of customer service. It was definitely worth the long train ride from Queens haha.Will visit again and would advise everyone looking for a new bike, gears or simply some work done on their bike to go see these guys ! :)
Super knowledgeable and personable staff. They have worked on three of my bikes. Their prices are fair and the turn around is solid. recommended quite a few people to come here.
No reason to go anywhere else. These guys are extremely knowledgeable and friendly. They have a great selection of beginner bikes up to super rad rides. All repairs are affordable and they stand by their work. 6 stars.
I went here is as a kid and now go here as my go to bike shop. Service is fantastic. Friendly and knowledgeable staff. Wonderful experience. I highly recommend this shop!
I got an awesome teal beach cruiser from here with a tan leather seat and handle bars. Its super trendy, comfortable and rides great. I get compliments on it all the time. Mike the owner was really helpful and made sure I was hooked up and happy with my purchase.
Great bike shop. Friendly service and willing to pass on their knowledge. Understood what I wanted for my second bike. Could have sold me an expensive seatpost, but found one for 12 bucks.
Fair prices. For the most part they work on my bikes quick. Never really had a problem with them. I would recommend them to people if they asked for a good bike shop.
Great knowledge staff! Extremely nice and helpful. Had Mike repair my other bikes and just purchased a bike from him. Always a pleasure!
I had a problem fine tuning my gears on my bike that I had installed. The guys at Vicious hooked it up and tuned the perfectly. Also adjusted brakes. Overall a great experience and Mike is the man! Thanks guys.
Very friendly local bike shop. Informative, helpful and passionate about biking. Will be back!
Best shop on long island hands down. great selection of bikes, honest service prices. HONESTY IS KEY***
I bought a new tire as I rode out the store not even 10 feet the tire was broken I asked for a refund didn’t give me one and said we always give u guys free stuff when I never got something for free. They said there was something wrong wit the back tire so I went to bike cave and they were better and gave me it for half the price they asked
Great local bike shop, super friendly staff, attentive, passionate and willing to chat. The recent renovations look great and the store is much larger now.
They went above and beyond on my road bike adjustments and repairs. Additionally asked some mountain bike questions and they were very helpful!
They did a lousy job truing my wheel, forgot my hardware which I went back for. I straightened it myself which I havent done in almost 40 years when I worked for Schwinn. Nice and true now.
I have been going to the store for about two years on and off. I have gotten nothing short of Excellent Service from them. I have had to stop in because I was riding and had a flat. They were busy but accommodated me anyway. I would recommend them to all friends and family.
Super service, extremely friendly staff, will definitely be returning to this bike shop. Thank you again for your help.
Awesome neighborhood shop. Mike was great. Helped me find exactly what I needed. They have a little something of everything! Prices were perfect! I will definitely be a return customer!
Repairs... new bikes... all kinds... come on down!
I had a flat tire and was about to leave for a camping trip. I called to tell them my dilemma. They told me to bring it down and theyll fix it right there. From the time I called them to the time I walked out of the store with a new tire was about 15 minutes. Thank you Vicious Cycle. You have my business forever.
Haven’t purchased a bike from vicious cycle but I’ve bought parts and tubes. The team here has always been friendly and willing to provide knowledge.
The staff at Vicious Cycle are very helpful in selecting the right bicycle. Thank you Micheal and staff for having my tune up done before the Soldier Ride.
Great shop. Mike knows his stuff and super friendly and helpful. My son needed a quick fix for a race the next day...and Mike hooked us up.
Great local bike shop with highly experienced and very friendly staff.
Great bicycle shop friendly and knowledgable staff
Went and bought a bike yesterday..informative and friendly..cannot wait to enjoy my retirement bike and plan to put many miles on it..
Great customer service! I purchased a bicycle for my daughter. She loved it! Rides everywhere!
Great place honest people who love to ride bikes. Sometimes it takes a little longer than expected but it’s worth the wait.
Inexpensive and quick bike repair job and helped me set up a bike rack on my car. Great shop...wish them the best of luck.
Had a great experience here. Very friendly and knowledgeable staff. Helped me out in a very unique situation. My go to shop now.
Best bike shop on Long Island, They offer a full range of bicycles (fixed gears, beach cruisers, BMX, and Mountain Bikes) 100% recommend this place.
Michael was very informative about my bike and he is CordialPersonality
I need a bottom Bracket put on my bike even though they were busy they managed to squeeze me in and have it done by the next day I was extremely happy 5 stars
Awesome shop, knowledgeable staff, great environment. Definitely stop in for all your bicycle necessities!
Forget the big stores, here I found everything I needed to repair my sons bike. Good prices & Parts.
I’ve been coming to The Vicious Cycle since the beginning and love seeing all of the improvements every time I stop in. The staff is the best and very knowledgeable. Wouldn’t go anywhere else!
Broke a spoke on my bike..called them went down same day...guy came helped me right away..great place..highly recommend..
Great customer service. Always on point with the work, super fast and at a great price. Highly recommend this place.
Relaxed bicycle shop with extremely knowledgeable staff. They know their stuff! Repairs take no time!
Broke my rusty chain when a tree jumped out in front of me. Brought my sun cruiser in and whamo got a new chain in minuets. 🚴🏻♂️👍🏻
Great service, fair prices and knowledgeable staff. I will be back .
Nice friendly place and very reasonable prices for repairs and honest people . Highly recommended!!
Solid crew of guys. Great prices, great service.
Simple chain repair handled very professionally and a very friendly staff.
Happy customer here thanks for the excellent service and the reasonable price :)
Awesome bike shop wouldnt go anywhere else
Best Shop on Long Island! Great service!
Walked in and was treated as an old valued customer. Highly recommended.
The workers were very friendly and I was pleased with the service.
Great crew. Very knowledgeable.
Highly recommend !!!! Treat people very well great service !!!! Thank you nice to see !!!!
Always the best service and prices.
Great experience, very friendly, great prices
Great bikes and great people
Best bike shop on the island.
Very helpful and nice.No Attitudes.
5 stars
Good service and good prices
Very Rude and unhelpfulDisappointing experience
Always a pleasure
Very helpful.
Should have written this weeks ago but have been too busy riding our new bikes! My girlfriend and I came to the shop late on a Sunday (had no idea they were closed by the time we arrived) and Mike and his wife Meredith (and pepper the dog) were absolute professionals who helped guide us and answered all of our questions. We left feeling well educated about our decision and purchased two new giant mountain bikes. We could not be happier or give bigger praise to the two of them. If you need a bike this is a place you can come and shop confidently that you are getting excellent service and education on your new rides!
Total reviews rating 4.7
84 Reviews for The Vicious Cycle 2023:
Review №1
2022-06-01Love this shop! I brought my 4-year-old in for a flag and a bell for his bike, the owner Mike was helpful and took his time with my little guy. Mike and his team are caring about what they do, generous to our community and definitely experts in their field. Its refreshing to see them encouraging the kids to get outside. I also brought my mountain bike in here for a tune up in the spring, they were quick to get the bike in top shape. Their estimate was very accurate to the actual bill and very fair. The shop is well stocked with just about anything you need.
Review №2
2022-04-13I recently took my bike here for some much needed TLC. The work performed was excellent. The employees were friendly and knowledgeable. Last, the price and turn around was reasonable.Certainly the best shop in the area.
Review №3
2022-05-28Brought in my new bike for a full tune-up. Couldnt be happier with the results and the comprehensive explanation. Definitely 5 star service from some very kind people here. Will be using again.
Review №4
2021-04-19Great bike shop. I am happy to see they are still providing the same great service upon my return to the area, after three years away on the west coast.
Review №5
2021-10-05I really like this bike shop. The staff obviously love bikes and want to share that with their customers. The service department is quick and efficient and can usually turn things around in a couple of days. I also purchased a bike here. They were great in sharing with me what was new in todays bikes. Great experience and I love my Giant Talon 2.0 I got here.
Review №6
2022-01-12Awesome experience! Saved me big time as I lost a tiny spacer that sram does not sell separately. VC was able to find one in a box of spare parts. Proactive service. I highly recommend!
Review №7
2021-10-12Incredible service at this bike shop. The owner of the shop is fully vested in the satisfaction of all the customers that come here. From super technical bikes to your 30 year old ten speed they look at each bike with the same commitment to customer satisfaction. It is a pleasure to have your bike serviced here and a great buying experience as well.
Review №8
2022-06-19Friendly and always willing to help out great local bike shop
Review №9
2022-06-29Mike is the best! Cool as ice and he knows his stuff!
Review №10
2022-04-09Mike is super knowledgeable and gives personal attention to your equipment. Always friendly with great energy!