U-Haul Moving & Storage of Yonkers in Yonkers
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Yonkers, Westchester County, New York, US
Site: https://www.uhaul.com/Locations/...
- Monday:7AM–7PM
- Tuesday:7AM–7PM
- Wednesday:7AM–7PM
- Thursday:7AM–7PM
- Friday:7AM–8PM
- Saturday:7AM–7PM
- Sunday:9AM–5PM
Unprofessional. Was told i would get a call back twice. Waited hours and hours. No call back. Did not help me resolve my issue with my rental. If not for Angel calling me back later in the day after my plans were already ruined. This review would be 0 stars if possible.
They took 300 out of my rent money on the day i had to back pay rent 2 weeks after i returned the van they charge so much and the ppl in the store are the worst bad customer service u haul is just a rip off i could of paid moving men it should be cheaper doing it yourself but it’s not when u deal with u haul so i advise ppl to rent from anywhere but u haul because the act like there giving you a Bentley or something but it’s just a van, smfh very greedy company that are not for the ppl period never again
Great place to rent from..... But even though your rental is 24hrs if u say u will be done earlier they will call u to see if u r coming back because they ahve rented ur truck to someone else based on your estimated time of return... It can be annoying to feel rushed!!!
Had a reservation with a lockbox to get the key to the rental truck, but we tried for over a hour to open with code, but did not work!! we had a 7a.m. pickup had to wait for them to send a staff member after a 1hour and a half. When staff member got there to open the lockbox with a master key, it was 9a.m. Shame on them!!! Horrible experience!!
As per my emailed receipt Im happy. Thought it would be more and if it happens to be I will challenge It because i have an app on my phone that tells me and my child where we are are and how many miles we drive . So they cannot even add extra miles if they wanted to. Place is clean. Pickup truck was decent. A little smelly. They should have it cleaned as ppls butts be I. The seat and aside from the pandemic they are clothe seats and pick up smells. Overall though pretty simple check in and out a d truck rented didnt make me feel like it wasnt serviced properly aside from a slight stinky Nutt or musty odor...
They keep harassing me about a family member whos bill is 3 days late. My family member added me as an emergency contact not as Guarantor.UHAUL ON SAW MILL RIVER ROAD AND ODELL AVE: STOP HARASSING ME!!! I HAVE NO BUSINESS AGREEMENTS OR DEALINGS WITH YOU AT ALL. I HAVE NEVER SIGNED UP FOR ANYTHING WITH YOUR COMPANY AND HAVE NEVER EVER RENTED OR PURCHASED ANYTHING FROM YOU. I HAVE VOICEMAILS TO PROVE YOU ARE HARASSING ME!! IF IT HAPPENS AGAIN, I WILL SEND THEM TO MY ATTORNEY.You can also tell they have lots of fake positive reviews.
Gladly share my horrible experience. Its funny I am currently on hold, since 10 am. Ive been shifted to and from lied to and have so far spent 300 dollars but heres the kicker, I HAVE NO TRUCK. NEVER AGAIN UHAUL AND IM WRITING CORPORATE WITH COMPLAINTS BUT ESPECIALLY ON KARINA DIAZ.
Customer service needs a lot of work!!!Watch out for additional fees they tack on. When you rent a vehicle there look on the exterior of the truck or van and you will notice little nickle size stickers staiting claim numbers for every little scratch, ding, dent and sap stain. Hense them suing or settling with the customer for the minute dings or dents. Also be sure to double check your contact as i told my uhaul agent i needed the truck for a day or two and wound up agreeing to a rental return that night. I was called the next day and was asked why i didnt return the truck the prior night i explained the situation and told them i had requested a rental for a day or two, i was then told i would be charged a 150.00 inconvenience fee because i didnt bring the truck back on time and there werent other trucks available for rent. Upon returning the truck there were 5 trucks 8n the oot that were the identical size and were available for ling diatance and in toqn moves. The only positive experience at this place is the guy named Michael who was the return agent in the lot.
Made an online reservation at Uhaul New Rochelle. A day before the move Uhaul rep contacted me and told me that that size truck is unavailable at my location and redirected me Yonkers Uhaul, 10 miles away. Yonkers Uhaul charges 25% MORE per mile than New Rochelle Uhaul, and customer service could not give me a reasonable explanation why is the discrepancy. It looks like any location can set its own rates. Uhaul Customer service refused to reimburse the difference. I have used Uhaul many times over the years, but this was the LAST TIME I have used Uhaul. Enterprise or Rider would have been less expensive with less hassle and better customer experience. AVOID UHAUL.
Total reviews rating 4
110 Reviews for U-Haul Moving & Storage of Yonkers 2023:
Review №1
2021-12-31I ordered same day/next day delivery. My order was the 1-2 bedroom package 📦. This package had over 70 boxes and supplies.Do you realize that a female in a red Kia sole brought the items to my house and I had to move these items by myself.I am requesting my $50 back. Normally FedEx/Ups deliver items directly to you door.I also specified to leave items at my apartment door.Additionally I specified this in my request. Delivery girl called several times and did not leave voicemail.I will not use this service again. I could have drove to the store myself and picked up the items myself
Review №2
2022-03-26I am impressed. Fir local moves, this place beats the competition hands-down. I rented a van for the while day, and with insurance and extra dilly and a dozen blankets paid only a hundred bucks. Their charges for essential moving items like duct tape, boxes, lift bands, etc are very reasonable.The check-out was fast and managed by an experienced staffer. The return took less than a minute.I wouldnt use U-Haul for a cross-country move because the per-mile costs become prohibitive but for a local move this Yonkers place is the best!
Review №3
2021-10-05Didnt have the truck I needed but Melanie was an absolute sweetheart and found us the truck we needed. She made the reservation for us at a nearby location. Absolutely amazing customer service.
Review №4
2022-06-21The staff member who helped us was very helpful and friendly. She went out of her way to show us how to access our storage unit. There are useful packing materials and tools available to purchase and parking in front.
Review №5
2022-02-01Customer service is horrible and dont fix problems because they believe they have done nothing wrong. Nasty attitude and has there child in the store touching everything. I couldnt even finish my proper work because I couldnt receive the truck I wanted because it was more convenient to give me the one she wanted to give. The management says its a pandemic and cant do certain things but acknowledges her kid is in the store touching everything. Save your money and go to the uhaul future away. Just like management at this location its ghetto to the Core.
Review №6
2022-07-06Service is always to my satisfaction. Moreover, the staff works well as team. Thats why I always return!!
Review №7
2022-04-26Excellent staff, clean facility, staff very helpful and cordial! Would like to work there but Im tooo old!
Review №8
2022-06-17They let us change to a smaller truck last minute! Thanks guys!
Review №9
2022-07-09Employee at front desk are lazy and dont want care about the business
Review №10
2021-03-20This place is amazing, the professionalism is top-notch. I went there to rent a truck. My wait time and Service was remarkable. This is my first time renting from this location. They are my new and favorite place for truck rental. Thank you for an amazing experience.