Kerbside pickup
Yes
Verizon Authorized Retailer - TCC in Elmira
Categories
Location on the map
Elmira, Chemung County, New York, US
Service options
In-store pick-up
Yes
In-store shopping
Yes
Delivery
No
Accessibility
Wheelchair-accessible car park
Yes
Wheelchair-accessible entrance
Yes
Payments
Cheques
Yes
Debit cards
Yes
Phone: +1 607-735-9833
Site: https://locations.tccrocks.com/n...
Site: https://locations.tccrocks.com/n...
Opening hours
- Monday:9AM–7PM
- Tuesday:9AM–7PM
- Wednesday:9AM–7PM
- Thursday:9AM–7PM
- Friday:9AM–7PM
- Saturday:9AM–7PM
- Sunday:12–5PM
Verizon Authorized Retailer - TCC in other cities:
Comments (85)
I had a FANTASTIC experience! Nick was patient, courteous and professional. He answered all my questions thoughtfully and thoroughly. I felt valued as a customer and because of his and Wayras attention, I will recommend this location. They are now my how to.
I had the greatest experience at the Verizon store when I was coming in to add a line the sales associate Olivia opened up so many options for my Verizon. Account that I had no idea about. It was a breath of fresh air. I have been worried about certain details on my devices that I couldnt see an end to until I came into this store and spoke with Olivia. This location is my newest and probably permanent store I will go to for all my account and device need and the customer service is by far beyond what I expected 10 out of 10 will recommend to any of my family and friends
I came in because my phone broke and heather and Stephanie were able to help me right away! The service was quick and the process was easy, they even found me an awesome deal to get a galaxy watch that Ive always wanted! The experience was great and I will definitely work with them again.
Friendly, professional, patient, efficient. Asked me about upgrading & new plans - very eager to get me the most for my money. Bought my first charging cable there & will buy more, along witj new phone.
Nick was very curtious and happy to help me!
Went into the store on 3/10/2020 at about 10:10 am, with one other customer being waited on by a male employee who was talking to Verizon support (I assume) to help with the customers phone. I sat down, and waited at least 15 minutes, before another employee came into the store from the back. She sat down at the her computer behind the desk, and was finally prompted by the other employee (still on the phone) to see what I wanted. I asked her a few questions, and she seemed clueless, due to the fact she had to look over to the other employee (still, still on the phone), to get an answer.No acknowledgement that I was in the store, clueless employee = lost sale (phone[s] and plans).I understand that employees can get busy, but at least acknowledge the customer, and tell them they will get helped, as soon as possible. Wasted my time, and felt embarrassed. Wont enter that store again. Maybe ATT is looking for some business. Ignoring customers...very bad. NO stars, if I could!WAY better service this time around. The lady who waited on us was knowledgeable and wonderful.Thank you!
The salesperson Craig was terrific helping me choose what options were best for me. He clearly explained all options with absolutely no pressure to go one way or another. The store was quite busy and he was great at multitasking and accommodating other customers while waiting for updates on my phone. The best experience I have ever had at a cellular retail store.
110% worth the 20min drive from the valley store! The customer service is ALWAYS spot on & they keep the store extremely clean. Ive always felt welcomed from the minute I open the door until the second I walk out the door with a smile on my face. This store is the reason why Ive been with Verizon for more than 15 years.
Was lookin for the latest and greatest device because my hunka junk electronic craposauras rex finally went extinct. Staff were friendly and when I had more in depth questions the manager jolly ole St. Nick was able to spread some informational joy. Not the biggest fan of the telecommunication situation in this country, but if we are forced to buy from a near monopolous and woefully under regulated market Im happy to recommend others and return myself to this store.
Came in to the Elmira Verizon today to add a line and swap some phones around. Stephanie was our rep today. She was awesome! She helped me to save money plus she took care of all of our accessories. This store is always good, but Stephanie made today’s experience exceptional!!
Have had an amazing experience at the Elmira location. Morgan takes care of me!
Isaac was very engaging and we were able to joke with each other. Very good on showing me the new phone he was excellent.
Morgan helped me with my phone troubles and did not push me to buy anything. Took her time and listened to my problems and found the solution! Thank you!
I would give no stars if I couldve. This store, I believe, takes advantage of seniors, or heck, maybe everyone, so beware. Dont leave without the box!!! They dont explain clearly or loud enough, that you will be paying for phone each month. Didnt give box and when returning within your 14 days, expect you to pay full price for turning in phone without box. If my husband said he didnt get a box, he did NOT get a box. You dont think the almost $20 he paid for initial set up is enough to pay for the box?? Well Verizon, youve lost one customer after almost 30 years and will be losing me, also!! I am talking about the manager and is not manager material!! He was waiting for us when we had to return when he was there. He was unpleasant when we arrived, was intimidating, had a harsh attitude and would not even try to keep us a happy customer. I called Verizon Wireless and ended up they wanted us to pay for half of the phone. What??? Who would pay for something they did not have as we left the phone at store. We will not be paying for the phone but will pay for the days we had and used the phone. Ill be cancelling my almost $70 a month after I find another reasonable plan. So folks, beware of this store and make sure you grab your box with your phone before you leave, just in case its a gimmick so you cant return it and cancel. We have never been late on a payment and are honest people and dont like to be taken advantage of. But, remember Karma!! What goes around, comes around. Sorry for the long rant, but hope everyone reads this and takes heed.
Isaac made my new phone purchase very easy. He found savings for us and was knowledgeable about the products.
Kind and helpful to there costumers
Great service I definitely appreciate her help. thank you! so much love the new phone..
Tried to do a quick phone upgrade. There was one person ahead of us, sounded like they were there for awhile already. We left after 30 minutes. There was no sign of them being almost finished. Get more employees, work faster or learn how to juggle multiple customers.
Stephanie was great! She got me in the new Samsung and I love it! She spent time with me and provided excellent service!
The gentleman was very helpful and kind. Thank you.
I have been to most of the Verizon stores in the area and by far todays experience was the best. Craig was incredibly helpful, knowledgeable and help me solve the issue I was having. I would highly recommend this location.
Just bought a galaxy S10 from a different Verizon. Went there because I happened to be there. Needed help with my phone but they didnt know how to work on what I wanted. Nice people.
Great customer service, and very helpful getting me awesome deals I didnt know about. Very professional and very clean business. Thank you!
Isaac was very helpful and professional. He took care and answered all my questions on my new phone. Thanks!
I appreciated Heathers knowledgeable, professional and friendly service. Sent me home with a new phone in record time!
I loved the kind treatment they gave me at Berizon, the young woman was very kind and helped me find what I needed. muchas gracias wayra C
I can count on this place for good service especially from Morgan thank you!
Went to purchase new iPhone and active old phone for daughter. Walked out with to new iPhone. Slick talking salesman said one set price package deal would get me both phones and everything I needed. Covers,charger, and etc. when asked what covers I wanted I replied whatever comes with package. He showed me a few. I picked. Month goes by and start having 20 dollar charge on bank account from TCC. Called to find out why. They where billing me the 20 monthly to pay for the accessories. If I had known that I would have picked different accessories. Never told about monthly charge. Received no help by calling store or TCC help line. Was told management was in meeting. Moral of review. Shop Verizon store only. Would never recommend TCC to anyone. Watch what you sign. Was scammed. Dont let it happen to you. Watch what you signing
Heather was the most knowledgeable and helpful person I have ever come in contact with in any Verizon store. Made visit a pleasurable experience.
Heather was amazing! This place is great and treated us so well. Very nice and honest.
Stephanie was a wonderful help. Very knowledgeable, and patient! Would definitely recommend this store.
Went in today and was taken care of as my old phone with the bed.all if my info and pictures were restored and put on my new phone that I got in the mail . Very knowledgeable and professional. I will go there again
Luke had wonderful customer service definitely a great asset to Verizon. Most professional experience Ive had, and very personable.
Store always gives us the best customer service in the area and is always willing to help us with upgrades and tech issues!
Went to visit the Elmira TCC to inquire about switching providers. Nick and his team were so accommodating that I plan on switching all my lines to this TCC. Thank you Nick!
Isaac was very patient with me answered all my questions very professional.... Alex was very helpful too...they both answered all my questions... very professional explained all stuff too me....
Excellent. Excellent.customer service from Olivia....you have a good one here....raise.needed.
Isaac was a great help, appreciated his help starting up my new apple phone.
Isaac was very helpful in navigating me through a cun or some process.
Technically knowledgeable, and a hi g.j h level of client care. Try them -- youll be glad you did!
Stephanie was very polite and knowledgeable, I had a great experience, thank you
Thanks to Wayra and Olivia I got what I needed. Great help really appreciate these girls!
Thank you fryour help Kelsey!
Very helpful and courteous
Craig was very helpful in all aspects. Give the man a raise.........
Went in for information, came out with a new phone and accessories. Very personable a d knowledgeable sales adviser.
Had A Great Experience at TCC in Elmira, the staff was very friendly and knowledgeable!
Isaac is the best,thank you for your patience & help!
ISAAC DID A GREAT JOB. VERY FRIENDLY GREAT CUSTOMER SERVICE .
They seem to be the only Verizon store in our entire area that can answer your questions and help you with any service related issues
Watts was awesome thanks so much.
Tried to buy new phones and for no service. Waiting 25 minutes and left .
Great knowledgeable staff you wont be disappointed
Best Verizon around, fantastic customer service!
Great fixed me right up
They were very helpful in everything.
Great service from Isaac! 😁👍
Was helped by Morgan
Friendly helpful staff
👍
Mikey was fantastic! Saved me a ton of money!
Great staff. very helpful.
Isaac was very helpful!
Good place to get a phone.
Wayra was great!
ISAAC VERY POLITE AND HELPFUL.
Great customer service.
Friendly, helpful staff
I havent been there yet
Why was my bill 34.00 higher this month
Luke was extremely helpful
Great staff & service
Fast
My go-to phone store
Very hilpful
Total reviews rating 4.6
85 Reviews for Verizon Authorized Retailer - TCC 2023:
Review №1
2022-05-26Ethan was exceptionally helpful to me today : he demonstrated kindness, patience , clear explanations and professionalism beyond my expectations !!He deserves a huge thank you !!!
Review №2
2022-07-02As a tenured Verizon wireless store manager I do recommend that anyone be serviced at this location. Employees are horribly trained and have no idea what they are doing. They will cost you more money and an extra trip to a corporate store after doing business with them. Please save yourself the time and effort and go to the Horseheads, NY location. Hope this helps!
Review №3
2022-08-12I want to bring to your attention the dedication and assistance provided by Tom. You are fortunate to have such an empowering employee
Review №4
2022-02-24I came into your Elmira office today to find out about getting an upgrade. Nick was there and provided me with all the information I needed to up grade. He is an outstanding employee and you should be proud of him as representive of your company
Review №5
2022-04-14I walked into the store with a problem I had no luck fixing. The man who helped me fixed the problem immediately. He also spent a lot of time answering all of our questions and explained things at our level. I would strongly recommend this store.
Review №6
2021-11-17Morgan is a true professional! Very knowledgeable & helpful! I listened to her helping other customers for 2 days in a row, while I waited quite a while for my turn, both days, and was so impressed with how she handled other customers issues, that it made the wait time tolerable, lol! If I ever have any further problems with my phone, I just pray that she is available to help me! HUGE asset to the Verizon family!! Thank you again for all of your help Morgan!! 💓
Review №7
2021-02-26My experience @ The Verizon Store in Elmira, N.Y. was absolutely a very positive one. Wayra was the sales person who waited on me there & she was so helpful, kind & exceptionally personable. She answered every question & was very knowledgeable. No question was too much for her to answer & she handled everything w/ expertise..She spent a lot of time w/ me & that means a great deal as a consumer in this world today. I also want to say that I would recommend that location to anyone & tell them to ask for her. She was so pleasant! All in all it was a very pleasant experience ☺️ I want to add that Nick helped in any way he could & offered his input & was very personable as well. They both make a great team & know their products well & couldn’t have been more helpful.There was no pressure @ all just an awesome experience.
Review №8
2022-03-28Great customer service. Stephanie is great. Highly recommended this store to others.
Review №9
2021-10-16This was my first experience at this Verizon store...& definitely wont be my last!! Morgan was exceptional in tending to my needs...Very knowledgeable & easy to understand -- KUDOS to Morgan for her patience & pleasant manner!
Review №10
2022-07-17Ethan, was a great help! Very knowledgeable and respectful