WestRock Paperboard Mill in Syracuse
Categories
Location on the map
Syracuse, Onondaga County, New York, US
Service options
Site: https://www.westrock.com/en/prod...
- Monday:Open 24 hours
- Tuesday:Open 24 hours
- Wednesday:Open 24 hours
- Thursday:Open 24 hours
- Friday:Open 24 hours
- Saturday:Open 24 hours
- Sunday:Open 24 hours
5 hour unload ...again...hahahaa...they are so fast here ....love this place.....and the people so nice.....see you NEXT tuesday....Every time I come here I say its my last but here I am again and same thing again....over 3 hours to get a door. And they were not even backed up with trucks. DO NOT PULL LOADS IN HERE.
Pure trash getting off loaded takes 1000 hours I got here at 8 a.m its 2 pm and still waiting I gotta get loaded by these guys right when Im done getting offloaded these people dont care about drivers at all and their time no where to use the bathroom just make you sit n wait all day long jockeys bring drop trailers then u gotta wait for those to get finished before they go back to ur trailer and just alot of waiting with no regards to the driving community took over 5 hours to get offloaded then they put me at the end of the line now I gotta wait god knows when to get loaded are u kidding me I was here 8 am figured Id pick up this place is horrible
Not the best place to get loaded. Seating in the dock for almost 2hrs. I am the only one with live load!!!!!. At least 3 forklift guys but they all are extremely busy. Tea, coffee conversations. I need just 6 rolls Wich normally takes 15 - 20 min to get. I call it disrespect.
The two forklift drivers on 1st shift this morning had a great attitude, made my life so easy, my load wasn’t fully ready, but they loaded me with the merchandise they had abs let me go, instead of hold me until midnight waiting for the rest of the load. when i backed my truck they got me loaded in less than hour. If all people in shipping and receiving worked like them, the world would run lot smoother and good vibes will be spread everywhere. Thanks a lot
The only reason I gave less than 5 stars is because of the wait time. I had a 3am appointment and got here at 15 minutes till and didnt get in a dock till 15 to 8...but other than that the overall experience was very pleasant. There is plenty of over night parking. Some of these drivers look like they have been here for a few days..lol
Check In by calling the call box On the scale on Industrial Parkway (see photos)They’ll instruct you to go to Door 17 (Receiving/Shipping Office) on which door to back intoSlide tandems and Disconnect Red LineNot sure if there are overnight parking but I do see some trucks park on the side of the road
Its a big plant ! But its easy because the posts ..you have to check in at the box on the right side . Press the button then soneone will ask you the pu # and instructs you to the right office ..dock 60 is shipping office for paper rollsThe guy at the office was so friendly and professional. Started loading after 5 minutes
Usual experience, have to wait in line to either offload or load. Only problem was load was canceled by the time I made it to the door and had to get a new load number to get a different load to a different destination. 90 minute wait for the door but0.5 hrs to load and leave.
Did a live load at this WR at the very back end of the facility (docks 58 and 59). Came a day early on a broker load and they got me loaded within an hour. Great work! Of course, the broker had scheduled it wrong cuz I was due in at 0600 that morning—they still got me done quickly. Bravo!
Pros: 24hours, easy to park considering in NY.Cons: long wait to get a door, longer wait to get unloaded. its not easy to figure out how it works here if you come for the first time.tips: Please see the map I uploaded.first, you drive to check in point pinned on map, and communicate with them via a call box. you are gonna give them the NUMBER, and they will tell you to go to scale 2 pinned on the map.when you drive onto scale 2, theres another call box with a air pipe box. WRITE DOWN your PHONE NUMBER on your BOL and put them in a bottle located in the air pipe box. they are gonna ask you to park somewhere to wait for a call.once you got the call, they ll tell you the door number, and back your trailer there.when finished, drive back to scale 2, they ll give you back the paperwork via the air pipe box.soooo complicated. and you dont see them at all.
I did delivery to this company. Ive got a door after check in and believe or not I was unloaded within 10-15 min. A guy in receiving office work very fast and he also take care about paperwork. They also have a scale you can use. Dont need to go to a truck stop to check your weight and spend money. 5 stars to this company and staff in receiving office
When you arrive to pick up. Go to the right at the pole. There is a speaker there. Give the person in tge other end of tge speaker your information. She will then tell you to go to door 17 for loadi g instructions. After loaded you will then go to door 41 for your paper work, seal and leave
Not a bad experience at all. Our appointment to pickup was actually scheduled for 5/5/18 @ 8am. We got to the facility on 5/4/18 and checked in at 4pm. By 4:50pm we were collecting our paperwork. Friendly ppl. This was great for us because this load was the load home!Despite other reviews, if you go in there with a positive attitude most likely youll receive a positive outcome.
Please, the residents of Solvay are stressed, you cannot sleep because of the trains that are going to collect the rolls of paper. We need on behalf of the people of Solvay that the air horn no longer sounds unnecessarily, and there are also sick people in a bed have a conscience.
First time picking up a load here. I arrived at 1030am on a Friday. I left the facility by 1130am. I was expecting the worst but I seem to have gotten lucky. Checking-in is a 2 step process. First, you communicate with an intercom upon arriving at the facility. The intercom tells you what door to go to. Second, the door you were told to go to by the intercom is where you walk into. Here is where you properly check-in with shipping/receiving clerk. Although the word SCALE is written on many of the signs I do not believe that they are intended for OTR drivers looking to scale their load on the way out. Proper CAT scales are available near by, simply check TruckersPath app. Staff were polite and friendly.
This place is another horrible paper mill. The trailer drop lot is loaded with pot holes and muddy, your lucky if you dont blow a tire or get stuck in mud or snow. The live unloading times are long. It also smells horrible so plan on running your truck for hrs on a hot day. Bathrooms are clean is the only plus. Nothing around within walking distance as the place is on a industrial site. This is a thorn in my side every time I come here.
The unload process here confusing. Ill back in a door, and they wont start unloading me until another truck backs in next to me, even if I have been waiting over an hour or more. It seems they cant unload 1truck at a time. And when I get unloaded, the truck that docked after me is done at the same time...??!!
Came here for pick up,but Surprisingly I was rejected because of missing rivet on the side wall of the trailer which basically holds nothing.I said I can fix it right the,I had the rivets in my truck,but I was told to go get it repaired by a licensed mechanic and then to come back with proof of repair to get loaded.I mean seriously?😂😂😂😂 No thanks keep your cheep loads (720 miles for $900 NY-IL)and good luck with the business you are doing.If you can stay away they also do not know how to load trucks.Last Week I was overloaded on the drive axel because they are very experienced in the job they are doing to look for missing rivets ,but not to load you right
They allow overnight parking, which is big with me, but the do keep you waiting a long time, I get paid hourly so thats not a big deal for me, but I know if I was making miles Id be angry. Difficult to get in and out of doors... very tight between the guard rail and the door. Also the check in/out system they use is confusing.
They make you wait off the property until they assign you a door. Sitting out on the street with about 6 other trucks and half the doors they have here are unoccupied. Was told by the trailer jockey that they don’t care how long you have to wait, you’ll get loaded when they are in the mood to load you. I’m an owner operator so I hope they enjoy my detention bill.
Total reviews rating 3.3
195 Reviews for WestRock Paperboard Mill 2023:
Review №1
2021-09-25Terrible I got here at 9:00pm and all I see was a solid wall of tractor trailers all over meaning that there was no open Bay for them got to the scale and Bingo!yes I hit the jack pat I also got to be part of the huge wall of trucks I manage to leave the facility at 7:34 am the next day ,this place offer. A easy bay parking but a berry slow offloading time aproxily 45-hour offloading time yes they are space for overnight parking out side of facility sow Good Luck everyone ..... Its a 24h/ 7 ..... Sow if you think you running late and yes they will Receving you .. No appt time 1st come 1st served ....
Review №2
2022-05-11[DELIVERY]check-in at the welcome device (let them know DELIVERY) —-> move to SCALE 2 —-> send the BOL (put the phone number & PO # on the paper) via DRIVE THRU CARRIER —-> move to the street & wait for a phone call —-> get a door by phone call —-> park & wait for unloading —-> after unloading completed, move to the SCALE 2 —-> get the paperwork via the CARRIER*** intricate & slow system (too slow)*** huge plant, but not safe for moving*** some rude & careless workers
Review №3
2022-04-20In and out like a light 😂😂… delays? not if you show up at 6 am when every other trucker just getting that nice sleep … better have that 7 digit delivery number els you ain’t getting in there boys !! . No BOL number cant save you . Don’t need to slide any tandems either.
Review №4
2022-03-24I loaded around back at door 60 really great bunch of guys back there a lot of common sense. Got about 3 hours down the road and they told me back there was an issue with the load the guys on the dock put me right back in her door and fix the issue then let me spend the night on there a lot since my clock was out it looks like if you have to load on the side of the building it might not be so pleasant there was a line of trucks but each time I went in
Review №5
2022-08-05They will take 2 to 4 hrs to unload, anytime of the day. Open 24hrs. Appointment not needed. Lot of parking on the street. They also will clean ur trailer. So overall nice place to deliver.
Review №6
2021-07-30BEEN HERE 3 TIMES FOR PAST 4 YEARS. ALWAYS LONG!!! 5-7 HOURS!! Comments about quick unloading sounds suspicious(look at the photo, I always wait here, everyone around me as well....)!Now my last visit: With 25 minutes loading time at shipper, im waiting 3 hours just to get a door at this receiver. Im loosing my home load, and its friday 5:30pm... because people in a warehouse dont want to work. AVOID THIS PLACE IT IF YOU CANSmall update - 6 hrs total
Review №7
2022-07-06What more could you ask for? I went in on a holiday, 4th of July, appointment on the 5th. I got unloaded in 30 minutes and was offered a place to safe place to sleep if i needed it! amazing folks thanks
Review №8
2022-08-16No real appointment needed my fm changing stuff on the fly . Pull on first scale at street entry then stuff paper work BOLs with your number on it in vacuum shoot tube send it . Listen for instructions from the speaker . Drive to the end of docks past dock 49 to side street , and make a right and park on street . When called drive to door 49 or 48 or what door she says seams they are the only two recieving doors.tandems back forklift guy puts red air line lock on . When done green light back to scale 1 or 2 . or what she says **********Dont let her say dock 41its a trick to mess you up.**** door 41 is the shipping and reciveing office you dont need Togo in it . 5 1/2 hours to unload at night .
Review №9
2022-08-09This place is not really bad you could get loaded or unloaded earlier than your appointment time and they have onsite..
Review №10
2022-07-14You need to get here prepared to stay... Took them forever to get to me and more time to unload me. Got there at 2.45 am and they did not get to me until 11 am! Hurry, hurry and stay renderd true here...